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BOISE STATE UNIVERSITY REQUEST FOR PROPOSAL RFP # LF14-167 Automatic Teller Machine (ATM) Services July 30, 2014

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Page 1: STATE OF IDAHOvpfa.boisestate.edu/.../RFP-LF14-167-ATM-Services.docx  · Web viewWord or Excel format is required. ... (State Code § 67-5725). ... fiscal and other records related

BOISE STATE UNIVERSITY

REQUEST FOR PROPOSAL

RFP # LF14-167

Automatic Teller Machine (ATM) Services

July 30, 2014

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TABLE OF CONTENTS

Page

1. RFP ADMINISTRATIVE INFORMATION............................................................................................3-62. INSTRUCTIONS FOR SUBMISSION OF PROPOSALS..................................................................7-103. TERMS OF PROCUREMENT PROCESS.......................................................................................11-124. PROPOSAL FORMAT.................................................................................................................... 13-165. BUSINESS & SCOPE OF WORK...................................................................................................17-206. PROPOSAL REVIEW AND EVALUATION....................................................................................21-237. TERMINATION..................................................................................................................................... 248. SUBMISSIONS CHECKLIST...............................................................................................................25ATTACHMENT 1--OFFEROR QUESTIONS........................................................................................26-27ATTACHMENT 2--REFERENCES.......................................................................................................28-31ATTACHMENT 3--SIGNATURE PAGE....................................................................................................32APPENDIX A--LICENSE AGREEMENT

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1. RFP Administrative Information

RFP Title: RFP LF14-167 – Automatic Teller Machine (ATM) Services

RFP Project Description: Permanent and portable/temporary ATM services for the University.

RFP Lead: Name: Lori FarrisTitle: BuyerMailing address: 1910 University Dr.Boise, ID 83725-1210Email address: [email protected]: 208-426-5449 Fax: 208-426-1152

Pre-Proposal Conference:

Format: Conference Call

August 8, 2014, 11:00 am, Mountain Time RSVP to Lori [email protected] for details.

Location: Address: 960 Broadway Ave., Suite 300Boise, ID 83706

Deadline To Receive Questions: August 11, 3:00 pm, Mountain Time

Anticipated Release of Answers to Questions: August 12, 2014

RFP Closing Date: August 28, 3:00 pm Mountain Time

RFP Opening Date: 10:30 a.m. Mountain Time the following work day after closing. Location: 960 Broadway Ave, Boise, ID 83706

Demos/Oral Presentations Not required.

Validity of Proposal Bid proposals are to remain valid for one hundred and eighty (180) calendar days after the scheduled closing date. Proposals submitted with a validity period of less than this will be found nonresponsive and will not be considered.

Initial Term of Contract and Renewals: Initial term of the contract will be for two (2) years. Upon mutual agreement, the contract may be renewed under the same terms and conditions at two (2) year intervals for an additional four (4) years.

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1.1. A non-mandatory pre-proposal conference will be held at the location and time as indicated in Section 1, page 1 of this RFP. This will be your opportunity to ask questions of the University staff. All interested parties are invited to participate. Those choosing to participate must pre-register via email with the RFP lead to receive meeting details. This conference will be used to explain, clarify, or identify areas of concern in the RFP. Those asking questions during the pre-proposal conference will be asked to submit those questions to the University in writing by the designated “Deadline to Receive Questions” period as indicated in Section 1, page 1 of this RFP. For simplicity’s sake, offerors are strongly encouraged to submit just one, final set of questions, after the pre-proposal conference but prior to the question deadline, rather than multiple sets of questions. Any oral answers given by the University during the pre-proposal conference are to be considered unofficial. Conference attendance is at the vendor’s own expense

1.2. All questions must be submitted to the RFP Lead by the date and time noted above. Questions must be submitted using Attachment 1 via email to the RFP Lead at the address listed above. Official answers to all questions will be posted on the University’s website as an amendment as indicated in Section 1, page 1 of this RFP.

Questions regarding the State of Idaho Standard Contract Terms and Conditions found at http://purchasing.idaho.gov/ and incorporated in this RFP by reference. Questions must be submitted by the deadline to receive questions from the offeror, stated on Section 1, page 1 of the RFP. The University will not negotiate these requirements after the date and time set for receiving questions. Questions regarding these requirements must contain the following:1.2.1. The term or condition in question; 1.2.2. The rationale for the specific requirement being unacceptable to the offeror

(define the deficiency); 1.2.3 Recommended verbiage for the University’s consideration that is consistent

in content, context, and form with the University’s requirement that is being questioned; and

1.2.4. Explanation of how the University’s acceptance of the recommended verbiage is fair and equitable to both the University and the offeror.

Proposals received that qualify the offer based upon the University accepting other terms and conditions not found in the RFP or which take exception to the University’s terms and conditions will be found non-responsive, and no further consideration of the proposal will be given.

1.3. Proposal opening will be held at the location and time as indicated in Section 1, page 1 of this RFP. All offerors, authorized representatives and the general public are invited, at their own expense, to be present at the opening of the proposals. During the proposal opening only the names of the vendors will be provided.

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1.4. Current Vending Services

Boise State University currently provides space for permanent ATMs at the following location(s): Student Union Morrison Center Interactive Learning Center

Boise State University also utilizes the services of portable/temporary ATMs for events at the following locations:

Taco Bell Arena Bronco Stadium Stueckle Sky Suites

Total Transactions for the past year (2013): Approximately 13,000 transactions at permanent ATMs Approximately 4,000 transactions at temporary ATMs

1.5 Scope of Work

Boise State University is soliciting formal proposals from qualified proposers from which it may enter into an Agreement for ATM services, herein referred to as “Agreement”, a form of which is attached hereto as APPENDIX A and incorporated herein by this reference. The term of the agreement shall be for an initial term of two (2) years, with an option to renew upon mutual agreement under the same terms and conditions at two (2) year intervals for an additional (4) years.

The University desires to provide ATM services at the lowest possible cost, therefore charges to ATM customers should be kept to a minimum. All transaction and other charges to users must be clearly indicated in your proposal in detail.

ATMs covered in the agreement shall include both permanent ATMs and temporary/ portable ATMs to be located at the following locations on campus:

2 permanent ATMs – Student Union Building (both to be located on the 1st floor)1 permanent ATM – Morrison Center1 permanent ATM – Interactive Learning Center

Portable ATMs, on an as needed basis, for the following locations: Taco Bell Arena Bronco Stadium Stueckle Sky Suites

Throughout the term of the contract, Boise State University may increase or decrease the total number of permanent ATMs on campus and may change or add campus locations for ATMs covered in the agreement. Selected vendor will get first right of offer, and selected vendor has the right, based on their own study, to suggest additional ATM locations on campus.

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Proposers may submit a proposal for permanent ATMs only, portable ATMs only or for both services per the specifications listed in this RFP.

The University reserves the right to award an agreement to place ATMs on campus with one or more proposers. All permanent ATMs on campus will be covered under one agreement and awarded to one proposer and all temporary/portable ATMs may be covered under the same agreement, with the same proposer, or covered under a separate agreement with another proposer, whatever option is determined to be in the best interest of the University.

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2. INSTRUCTIONS FOR SUBMISSION OF PROPOSALS

2.1. Any qualified vendor may submit a proposal. All vendors are qualified unless disqualified. Those offerors presently on the General Service Administration’s (GSA) “list of parties excluded from federal procurement and non-procurement programs” may be disqualified. Vendor information is available on the Internet at: https://explore.data.gov/Information-and-Communications/Excluded-Parties-List-System-EPLS-/bxfh-jivs

2.2. Proposals must demonstrate that offerors have the ability to complete the described functions of this RFP. State agencies are not required to, but are encouraged to submit a proposal.

2.3. In order to be considered for award, the sealed proposal must be delivered to the place specified, no later than the date and time specified in Section 1 of the RFP.

A proposal received at the office designated in this RFP after the RFP closing date and time will not be accepted unless the University determines that late receipt was due solely to mishandling by the University after its arrival. No late proposals will be accepted.

2.4. (M) The proposal must be submitted with the University–supplied signature pages which must contain an ORIGINAL HANDWRITTEN signature executed in BLUE INK and be returned with the relevant Solicitation documents. PHOTOCOPIED SIGNATURES or FACSIMILE SIGNATURES are NOT ACCEPTABLE. Failure to include a signed, complete, original University Signature Page will result in a finding that the Bid is non-responsive, and no further consideration will be given to the Bid.

2.4.1. The proposals must be addressed to the RFP Lead and clearly marked “CONTRACT PROPOSAL – RFP# LF14-167 Automatic Teller Machine (ATM) Services

2.4.2. Each proposal must be submitted with one (1) original and three (4) copies of the Business and Scope of Work Proposal.

2.4.3. In addition, offerors must submit one (1) electronic copy of the proposal on CD or USB device. Word or Excel format is required. The only exception will be for financials or brochures. The format and content must be the same as the manually submitted proposal. The electronic version must NOT be password protected or locked in any way. Please attach the CD or USB device to the original version of the Business and Scope of Work Proposal.

2.4.4. Submit one (1) electronic, redacted copy of the Business and Scope of Work Proposal, on CD or USB device, with all trade secret information removed or blacked out, as described in Paragraph 32, “Public Records,” State of Idaho’s SOLICITATION INSTRUCTIONS TO VENDORS. The electronic file name should contain the word “redacted.” This is the copy of the offeror’s proposal which will be released under Idaho’s Public Record Law, if the proposal is requested. The redacted copy of the Business and Scope of Work Proposal must be an exact copy of the Business and Scope of Work Proposal regarding trade secret information. The original proposal and redacted proposal may be submitted on the same CD or USB device.

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2.5. The Contractor and its subcontractors are required to carry the types and limits of insurance shown in this Request, and to provide Boise State University (“Certificate Holder”) with a Certificate of Insurance within ten (10) days of the signing of this Contract.

2.5.1 Certificate Holder shall read:

State of Idaho and Boise State University Attn: Risk Management 1910 University Drive Boise, Idaho 83725-1245

2.5.2 All certificates shall provide for thirty (30) days’ written notice to Certificate Holder prior to cancellation or material change of any insurance referred to in the certificate.

2.5.3 All insurers shall have a Best’s rating of A- or better and be licensed and admitted in Idaho.

2.5.4 All policies required shall be written as primary policies and not contributing to nor in excess of any coverage Certificate Holder may choose to maintain.

2.5.5 All policies (except Workers Compensation and Professional Liability) shall name the following as Additional Insured: State of Idaho and Boise State University.

2.5.6 Failure of Certificate Holder to demand a certificate or other evidence of full compliance with these insurance requirements or failure of Certificate Holder to identify a deficiency from evidence that is provided shall not be construed as a waiver of Contractor’s obligation to maintain such insurance.

2.5.7 Failure to maintain the required insurance may result in termination of this contract at the Certificate Holder’s option.

2.5.8 By requiring this insurance, Certificate Holder does not represent that coverage and limits will necessarily be adequate to protect Contractor, and such coverage and limits shall not be deemed as a limitation on Contractor’s liability under the terms of the grant or contract.

Required Insurance Coverage. Contractor shall obtain insurance of the types and in the amounts described below.

2.5.9 Commercial General and Umbrella Liability Insurance. Contractor shall maintain commercial general liability (CGL) and, if necessary, commercial umbrella insurance with a limit of not less than $1,000,000 each occurrence and $2,000,000 in the aggregate. If such CGL insurance contains a general aggregate limit, it shall apply separately by location and shall not be less than $2,000,000. CGL insurance shall be written on standard ISO occurrence form (or a substitute form providing equivalent coverage) and shall cover liability arising from premises, operations, independent contractors, products-completed operations, personal injury and

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advertising injury, and liability assumed under an insured contract including the tort liability of another assumed in a business contract. Waiver of subrogation language shall be included. If necessary to provide the required limits, the Commercial General Liability policy’s limits may be layered with a Commercial Umbrella or Excess Liability policy. All insurers shall have a Best’s rating of A- or better and be licensed and admitted in Idaho.

2.5.10 Commercial Auto Insurance. Contractor shall maintain a Commercial Automobile Policy with a Combined Single Limit of not less than $1,000,000; Underinsured and Uninsured Motorists limit of not less than $1,000,000; Comprehensive; Collision; and a Medical Payments limit of not less than $5,000. Coverage shall include Non-Owned and Hired Car coverage. Waiver of subrogation language shall be included. All insurers shall have a Best’s rating of A- or better and be licensed and admitted in Idaho.

2.5.11 Business Personal Property and/or Personal Property. Contractor shall purchase insurance to cover Insured's personal property. In no event shall Certificate Holder be liable for any damage to or loss of personal property sustained by Insured, whether or not insured, even if such loss is caused by the negligence of Certificate Holder, its employees, officers or agents.

2.5.12 Workers’ Compensation. Where required by law, Contractor shall maintain all statutorily required Workers Compensation coverages. Coverage shall include Employer’s Liability, at minimum limits of $100,000 / $500,000 / $100,000. All insurers shall have a Best’s rating of A- or better and be licensed and admitted in Idaho.

2.5.13 Professional Liability. If professional services are supplied to the University, Contractor shall maintain Professional Liability (Errors & Omissions) insurance on a claims made basis, covering claims made during the policy period and reported within three years of the date of occurrence. Limits of liability shall be not less than one million dollars ($1,000,000). All insurers shall have a Best’s rating of A- or better and be licensed and admitted in Idaho.

2.6. Proposals should be submitted on the most favorable terms from both a price and technical standpoint which offerors can propose. The University reserves the right to accept any part of a proposal, or reject all or any part of any proposal received, without financial obligation, if the University determines it to be in the best interest of the University to do so.

2.7. No verbal proposals or verbal modifications will be considered. An offeror may modify its proposal in writing prior to the RFP closing time. A written modification must include the date and signature of the offeror or its authorized representative.

2.8. All costs incurred in the preparation and submission of a proposal in response to this RFP, including, but not limited to, offeror’s travel expenses to attend the pre-proposal conference, proposal opening and presentation or negotiation sessions, must be the sole responsibility of offerors and will not be reimbursed by the University.

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2.9. An appeal by a vendor of a bid specification, a non-responsiveness determination, or the award of a bid is governed by the Boise State University Purchasing Appeals Process, and must be filed in accordance with that process, which can be found on the Internet at http://vpfa.boisestate.edu/process/procurement/purchasingappealsprocess.pdf

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3. TERMS OF PROCUREMENT PROCESS

3.1. To be considered responsive, offerors should adhere to all requirements of this RFP. The determination of whether a proposal is responsive is a determination made solely by the University. The University reserves the right to waive any nonmaterial variation that does not violate the overall purpose of the RFP, frustrate the competitive bidding process, or afford any offeror an advantage not otherwise available to all offerors.

3.2. All data provided by the University in relation to this RFP represents the best and most accurate information available at the time of RFP preparation. Should any data later be discovered to be inaccurate, such inaccuracy will not constitute a basis for contract rejection by an offeror or contract amendment.

3.3. All proposal material submitted becomes the property of the University and will not be returned to offeror unless the solicitation is canceled by the University (State Code § 67-5725). The University will have the right to use all concepts contained in any proposal and this right will not affect the solicitation or rejection of the proposal.

3.4. Proposals and supporting documentation may be available for public inspection upon written request following the announcement of a contract award, except for information specifically labeled on each separate page as a “trade secret” or other exemption from disclosure under the Idaho Public Records Act, Section 9-340D(1), Idaho Code.

3.5. The RFP and any and all attachments and amendments, proposal submitted by the successful offeror, and the purchase order will be incorporated into and become the contract. The contract, in its incorporated, composite form, represents the entire agreement between the offeror and University and supersedes all prior negotiations, representations, understandings or agreements, either written or oral.

3.6. Where Vendor agreements and assumptions, specified in the Vendor’s response differ from the State of Idaho Standard Contract Terms and Conditions, or the terms and conditions of this Solicitation, the State’s Terms and Conditions and the terms and conditions of this Solicitation shall apply.  Where Vendor agreements and assumptions supplement the State of Idaho Standard Contract Terms and Conditions and Related Services (if specifically identified as applicable to this solicitation), or the terms of this Solicitation, the supplemental terms and conditions shall apply only if specifically reviewed, approved and accepted by the University in writing.  Where unsolicited supplemental documents including unsolicited pricing quote sheets are submitted, the University reserves the right to deem the quote non-responsive if the supplemental documents conflict with the specifications of this solicitation.  Supplemental documents shall be considered as reference materials only, and nothing contained within a supplemental document shall be deemed as accepted by the University, unless accepted by the University in writing.  Vendors are cautioned against the use of supplemental documents.  Conflicting supplemental documents may lead to the response being deemed non-responsive, and no consideration of the response given.  It is recommended that Vendors review the State’s Solicitation Instructions to Vendors, Clause 20 at the following website.

http://purchasing.idaho.gov/terms_and_conditions.html

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3.7. License, service, maintenance or any other type of agreements desired by the Vendor to be signed by the University, are only binding upon the University to the extent they are in full agreement with the State of Idaho Standard Terms and Conditions. Any conflict or inconsistency shall be resolved in accordance with Clause 30 of the State’s Standard Terms and Conditions.  No Vendor agreement shall be binding upon the University unless specifically accepted by the University in writing, for the initial contract, or for any subsequent renewals.

 3.8 From the date of release of this solicitation until Intent to Award Letter is issued, all contact

and requests for information shall be directed to the University’s Buyer, only. Regarding this solicitation, all contact with other personnel employed by or under contract with the University is restricted. During the same period, no prospective vendor shall approach personnel employed by, or under contract to the University, on any other related matters. An exception to this restriction will be made for vendors who, in the normal course of work under a current and valid contract with the University, may need to discuss legitimate business matters concerning their work with the contracting agency. Violation of these conditions may be considered sufficient cause by the University to reject a vendor’s bid or proposal, irrespective of any other consideration.

3.9 Either party may terminate this Agreement or any Statement of Work (“SOW”) under the Agreement when the other party has been provided written notice of material default or non-compliance and has failed to cure such default or non-compliance within thirty (30) calendar days. The non-defaulting party, upon termination for default or non-compliance, reserves the right to take any legal action it may deem necessary, including, without limitation, an action for damages.University may terminate this Agreement upon thirty (30) calendar days’ advanced written notice. In the event of termination, Vendor will advise University of the extent to which performance has been completed and deliver any work in progress. Vendor will be paid for all work performed and expenses incurred through the date of termination, including charges for materials ordered by Vendor that cannot be returned for a full refund. University will pay (i) in full for all completed and accepted Services and Work Products, and (ii) on a percentage of work performed basis, as reflected in the most recent project status report, for Services and Work Products completed by Vendor, but not accepted by University.

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4. PROPOSAL FORMAT

4.1. These instructions describe the format to be used when submitting a proposal. Sections of the format may be listed with an Evaluated Requirement (definition below). Evaluation points may be deducted from the offeror’s possible score if the following format is not followed. The format is designed to ensure a complete submission of information necessary for an equitable analysis and evaluation of submitted proposals. There is no intent to limit the content of proposals. The proposal of the successful offeror will be appended to and incorporated into the RFP and the resulting contract or agreement, including the State’s Standard Terms and Conditions (http://purchasing.idaho.gov/), and the Special Terms and Conditions, if applicable. All terms should be reviewed carefully by each prospective offeror as the successful offeror is expected to comply with those terms and conditions, and may be found in breach of contract if terms conflict.

4.2. Evaluation Code - The codes and their meanings are as follows:

4.2.1 (M)  Mandatory Specification or Requirement - failure to comply with any mandatory specification or requirement may render offeror’s proposal non-responsive and no further evaluation will occur. Offeror is required to respond to each mandatory specification with a statement outlining its understanding and how it will comply.

4.2.2 (ME) Mandatory and Evaluated Specification - failure to comply may render offeror’s proposal non-responsive and no further evaluation will occur. Offeror is required to respond to each mandatory and evaluated specification with a statement outlining its understanding and how it will comply. Points will be awarded based on predetermined criteria.

4.2.3 (E) Evaluated Specification - a response is desired. If not available, respond with “Not Available” or other response that identifies offeror’s ability or inability to supply the item or service. Failure to respond will result in zero (no) points awarded for this item.

4.3. (M) Cover Letter: The Business and Scope of Work Proposal must include a cover letter on official letterhead of the offeror, the offeror’s name, mailing address, email address, telephone number, facsimile number, and name of offeror’s authorized agent including an email address. The cover letter must identify the RFP Title, bid number and all materials and enclosures being forwarded collectively as the response to this RFP. The cover letter must be signed, in ink, by an individual authorized to commit the offeror to the work proposed. In addition, the cover letter must include:

4.3.1. Identification of the offeror’s corporate or other legal entity. Offerors must include their tax identification number. The offeror must be a legal entity with the legal right to contract.

4.3.2. A statement indicating the offeror’s acceptance of and willingness to comply with the requirements of the RFP and attachments, including but not limited to the State of Idaho Standard Contract Terms and Conditions (http://purchasing.idaho.gov/) and any Special Terms and Conditions included in

4.3.3. A statement of the offeror’s compliance with affirmative action and equal employment regulations.

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4.3.4. A statement that the proposal was arrived at independently by the offeror without collusion, consultation, communication, or agreement with any other offeror as to any matter concerning pricing.

4.3.5. A statement that offeror has not employed any company or person other than a bona fide employee working solely for the offeror or a company regularly employed as its marketing agent, to solicit or secure this contract, and that it has not paid or agreed to pay any company or person, other than a bona fide employee working solely for the contractor or a company regularly employed by the contractor as its marketing agent, any fee, commission, percentage, brokerage fee, gifts or any other consideration contingent upon or resulting from the award of this contract. The offeror must affirm its understanding and agreement that for breach or violation of this term, the University has the right to annul the contract without liability or, in its discretion, to deduct from the contract price the amount of any such fee, commission, percentage, brokerage fee, gifts or contingencies.

4.3.6. A statement naming the firms and/or staff responsible for writing the proposal.

4.3.7. A statement that offeror is not currently suspended, debarred or otherwise excluded from federal or state procurement and nonprocurement programs.

4.3.8. A statement affirming the proposal will be firm and binding for the term of Validity of Proposal, as stated in Section 1, RFP Administrative Information.

4.3.9. A statement, by submitting its proposal, that the offeror warrants that any contract resulting from this Solicitation is subject to Executive Order 2009-10 [http://gov.idaho.gov/mediacenter/execorders/eo09/eo_2009_10.html]; it does not knowingly hire or engage any illegal aliens or persons not authorized to work in the United States; it takes steps to verify that it does not hire or engage any illegal aliens or persons not authorized to work in the United States; and that any misrepresentation in this regard or any employment of persons not authorized to work in the United States constitutes a material breach and will be cause for the imposition of monetary penalties up to five percent (5%) of the contract price, per violation, and/or termination of its contract.

4.4. (M) Amendment Confirmation (if applicable): If the RFP is amended, the offeror must acknowledge each amendment with a signature on the acknowledgement form provided with each amendment. Failure to return a signed copy of each amendment acknowledgement form with the proposal may result in the proposal being found non-responsive.

4.5 (M) Identify each page of the proposal that contains a “trade secret”. Only those pages identified as “trade secret” or other exemption from disclosure will be exempt from disclosure if the proposal is requested pursuant to the Idaho Public Records Act. All other pages of the proposal will be released without review.

NOTE: If a proposal is marked as “trade secret” in its entirety, it will be considered public record in its entirety, and will be disclosed, if requested.

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4.6. Table of Contents: Include in the Business and Scope of Work Proposal a table of contents; adequately identify the contents of each section, including page numbers of major subsections. The Table of Contents is not evaluated, and is for reference purposes only.

4.7. Executive Summary: Include in the Business and Scope of Work Proposal an executive summary, which provides a condensed overview of the contents of the Business and Scope of Work Proposal submitted by the offeror, which shows an understanding of the services to be performed. The Executive Summary is not evaluated, and is for summary purposes only.

4.8. Business Information:

4.8.1. (ME) Experience: Offerors must describe in detail their knowledge and experience in providing services similar to those required in this RFP. Offeror must describe the team and their roles that will be assigned to work with the University for the services described in this RFP.

4.8.2. (ME) References: Offerors must provide three (3) written professional references from individuals, companies, or agencies with knowledge of the offeror’s experience that is similar in nature to the products or services being requested by this RFP, and are within the last ( enter # of years, example: three)(enter numeric # of years, example: 3) years from the date this RFP. The University will determine whether the reference concerns products or services that are similar in nature to this RFP.

4.8.2.1 Offerors must follow the instructions in Attachment 2 to obtain those references.

4.8.2.2 For any reference not received by RFP closing date and time, or is outside the three (3) years, the offeror will receive no (zero) points for that particular reference. For any reference determined to be not of a similar nature to the products or services requested by this RFP, the offeror will also receive no (zero) points for that particular reference. Offerors may email the RFP Lead prior to the reference submittal deadline to verify receipt of references. Ref. Attachment 2.

4.8.2.3 Boise State will evaluate references that it discovers. The University may conduct its own research and discovery to find customers for whom the respondent has performed work, and to solicit their feedback in addition to feedback from those references the respondent did list. Boise State may contact any and all references direclty, without the assistance of the offeror. The University is under no obligation to share results of its reference checks with the bidder.

4.9. (ME) Organization and Staffing: Offerors should describe their respective qualifications for successfully completing the requirements of the RFP. To demonstrate their respective qualifications, the following are required:

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4.9.1. Staffing Plan: Offerors should provide a detailed staffing plan with a chart showing all key positions and titles that will be involved in the work of carrying out the ensuing contract. Offerors should explain how the workflow will occur using the staffing plan based on the requirements of this RFP.

4.9.2. Qualifications of Personnel: Offerors should provide resumes for employees who will be managing services under the contract and any employee listed on the staffing plan. For positions that are not filled, a description of job qualifications is required.

4.9.3. Subcontractors: Offerors should describe the extent to which subcontractors will be used to comply with contract requirements. Include each position on the staffing chart and provide a detailed description of how the subcontractors are anticipated to be involved under the contract. Include a description of how the offeror will ensure that all subcontractors and their employees will meet all Business and Scope of Work requirements. Offerors must disclose the location of the subcontractor’s business office and the location(s) of where the actual work will be performed. If the offeror utilizes any entity other than the entity submitting the proposal to provide any of the services required by this RFP, the relationship between the two entities is considered that of a contractor-subcontractor for the purpose of this section, regardless of whether a relationship is based on an actual written contract between the two.

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5. BUSINESS & SCOPE OF WORK PROPSAL

Use this proposal outline as part of your response to the RFP, and identify it as “Business and Scope of Work Proposal – RFP LF14-167 Automatic Teller Services (ATM) Services”. Keep in mind, the evaluators will be evaluating on the methodologies proposed and the completeness of the response to each of the services listed below.

Include at the begininng of your “Business and Scope of Work Proposal” a table of contents, adequately identifying the contents of each section, including page numbers of major subsections. The table of contents is not evaluated, and is for reference purposes only.

5.1. (M) General Requirements – The requirements listed below must be adhered to by the successful offeror at all times during the life of the contract. The offeror must provide written acknowledgement they agree with and will adhere to these requirements. In your response, identify each section by number (example: 5.1.1).

5.1.1. The contractor must comply with all federal laws and regulations governing the privacy and protection of educational records, including but not limited to the Family Education Rights and Privacy Act (FERPA). Contractor must be in complete compliance with Section 508 Amendment to the Rehabilitation Act of 1973.

5.1.2 University Marks-Boise State University’s registered trademarks, as well as other names, seals, logos, college colors and other indicia (“University Marks”) that are representative of the University may be used solely with permission of Boise State University. Notwithstanding the foregoing, the University logo may be used in the RFP response for illustrative purposes only. No use may be made of University Marks in any document which implies any association with or endorsement of the services of the bidding company or any other third party.

5.2 Specifications – ATM ServicesAll of the requirements listed in these sections (5.2-5.30) are mandatory and failure to meet any of these requirements may result in your proposal being deemed non-responsive. The Agreement which will be a result of this RFP, will include all of the following mandatory vendor responsibilities listed in this section. Where (ME) proceeds the requirement listed, this requirement is both mandatory and EVALUATED. Evaluated items will be scored by the University’s RFP committee.Proposer’s must indicate in their proposal that they are both willing and able to comply with each requirement listed in this section by entering a Y (YES) or N (NO) following each requirement.

5.3 (M) All expenses incurred in the installation and operation of the ATMs, including but not limited to, construction, utility extensions, installations and maintenance, shall be paid by the proposer(s). The vendor shall pay for necessary telephone line installation, recurring charges, on-going communication costs, signage, as well as the initial electrical connection for new location installations. For temporary/portable ATMs, vendor is responsible for all delivery, placement and pick-up of ATMs and all related costs, including, but not limited to, transportation costs, labor costs, parking fees, etc.

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5.4 (M) Electrical service, as is reasonable and available to the University, shall be provided to the proposer(s) by the University. Although the University bears the cost of providing the electricity, proposer(s) bear risk of testing each circuit, and all risk associated with improperly connecting circuit(s) to its uninterrupted supply of electricity, air conditioning or heat, except that it shall be diligent in restoring service following any interruption. The University shall not be liable for failures of any such utility services.

5.5 (ME) Full description of make and model of ATMs proposed, including a photograph and full listing of dimensions.

5.6 (ME) Proposers shall submit to the University a detailed installation plan, including drawings, for approval by the University prior to any installation of permanent ATMs.

5.7 (M) Proposer(s)shall bear all risk of loss due to theft, disappearance and destruction of equipment and currency and other valuable property associated with the machines, howsoever caused.

5.8 (M) Ownership of all ATMs, required repair expense of all ATMs, and all risk of loss shall remain with the proposer(s).

5.9 (M) Insurance: Proposer(s) shall obtain and maintain during the term of the Agreement all insurance requirements as described in Section 2.5.

5.10 (M) University Name and Logo: Proposer(s) agree that they will not advertise nor promote any connection with the University or use any identifying marks or property nor make representation, either expressed or implied, as the University’s promotion or endorsement of the proposer(s) unless they have received prior written consent from the University. No University branding shall appear on ATMs.

5.11 (M) Any signage for the ATMs is subject to prior approval by the University. The University desires the ATMs to be successful and will work with the proposer(s) to implement an attractive signage plan.

5.12 (M) Licenses and Permits: Proposer(s) shall obtain and maintain as current, at its own expense, all licenses, permits and other approvals required by Federal, State and local governments and to make available to University personnel appropriate documentation when so requested by the University.

5.13 (ME) Reports: At a minimum, proposer(s) shall provide to the University, quarterly, a report, detailing the total number of transactions and dollar amounts of transactions. This requirement applies to both permanent and temporary ATMs. Describe in your proposal, the quarterly report and what information is included in the report.

5.14 (M) Industry improvements on ATM equipment during the life of the contract shall be incorporated into the contract and performed by the proposer(s). Such improvements shall include, but are not limited to, security and safety measures.

5.15 (M) Upgrades and improvement: ATM upgrades and improvements must be completed at a time convenient to the University. Proposer(s) must communicate in advance with the University when improvements are needed and coordinate the timing of the

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upgrades with the University.

5.16 (M) Down-time: Down-time shall not exceed 5% of the time that the ATM is accessible for transactions during any monthly period. Down-time shall include all repairs and service time and all time that involves modification or maintenance to software programs at the proposer(s) data processing installation, switching station or connecting banks. Down-time shall not include any time resulting from approved construction activities or scheduled machine upgrades, or any time there is an interruption of services provided by the University, including electric or telephone service to the ATM.

5.17 (M) All ATMs must be all current standards and be in good working order. All ATMs are subject to inspection and approval by the University.

5.18 (M) All safety and/or alarm systems utilized by the ATMs must first meet with the approval of the University.

5.19 (M) All ATMs must meet current ADA Standards.

5.20 (M) ATM providers and the University shall exercise good faith in resolving any changes made by the supporting ATM network(s) relating to technology, ownership or other matters that affect ATM operations at University locations. The terms of the agreement shall prevail over any conflicting provisions of an agreement between and ATM provider and an ATM network.

5.21 (M) ATM providers and the University will mutually agree on acceptable dollar increments dispensed by ATMs.

5.22 (M) All consumable supplies related to the ATMs functions are the responsibility of the proposer(s).

5.23 (M) Hours of Operation: The University retains the exclusive right to determine both the hours and days that customers have access to all ATMs in the Agreement. Typical hours of operation will be the standard operation hours for the building in which the ATM is located.

5.24 (M) ATM providers shall ensure that its ATMs shall be compatible at all times with all ATM banking networks with which bank is affiliated for its operations. Describe the breadth of your network affiliations.

5.25 (ME) Proposals must include a full description of the business entity that will enter into the agreement to provide ATM equipment and services must be provided by all proposers. This description must include a listing of the following: prior experience, number of customers and machines in the area, description of community visibility.

5.26 (ME) References: All proposers must arrange for the submission of two (2) references with their proposal utilizing the form and instructions found in Attachment 2. (see also section 4.8.2)

5.27 (ME) In return for the right to operate its ATMs and occupy space for its ATMs proposer(s) shall pay fees to the University. The University will consider various fee structures such as, but not limited to, a yearly flat fee, a monthly rental amount, or a per

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transaction fee. If proposer offers a per transaction fee, the University will evaluate this fee based on the total number of transactions from 2013, noted in the section of the RFP titled: “Current Vending Service”. List clearly your proposed fees to be paid to the University.

5.28 (ME) Proposers must include in their proposal a listing of all costs/fees to ATM customers (bank customers and non-bank customers). These fees must remain constant or less than the fees stated in your proposal, for a minimum of the first two (2) years of the contract. After two (2) years, the University and ATM providers may negotiate a mutually acceptable change to fees.

5.29 (ME) Proposers must state their proposed timeline for installation of permanent ATMs from the time the agreement is signed.

5.30 (ME) Operating Plan: Proposer(s) must include an operating plan, for permanent ATMs and temporary ATMs, describing the following:

Permanent ATMsSchedule for regular ATM maintenance and consumable supply replenishment.Schedule for replenishing the ATMs with cash and how low cash alerts will be handled. Description of how malfunction alerts occur and the related response time.Manner in which service outages should be reported.Expected response times for repair services.

Temporary ATMsHow proposer will respond to low cash alerts during the event.How proposer will respond to maintenance/repair issues that arise during an event. Description of how and when ATMs will be set-up and removed for an event, to include the amount of time before an event the ATM will be set in place and how soon after the event the ATM will be removed. Quantity of ATMs available for an event.

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6. PROPOSAL REVIEW AND EVALUATION

6.1. The objective of the University in soliciting and evaluating proposals is to ensure the selection of a firm or individual that will produce the best possible results for the funds expended.

6.2. All proposals will be evaluated first to ensure that they meet the Mandatory Submission Requirements of the RFP as addressed in Section 2. All proposals not meeting the Mandatory Submission Requirements will be found non-responsive.

6.3. The Business and Scope of Work proposal will be evaluated first as either “pass” or “fail,” based on the compliance with those requirements listed in the RFP with an (M). All proposals that meet the requirements will continue in the evaluation process.

6.4. Oral demonstrations: Demonstration of Services offered, Software/Hardware verification and validation (V&V), and Customer Site Visits may be required by the University either immediately after the evaluation of the Business Scope of Work proposals, or after the Business Scope of Work and Cost evaluations have been completed and scored. Oral Demonstrations would occur at the physical locations of the requesting agency, or within its resident city or via webinar or other online medium, and be provided at no cost to the University. Demonstration of Services offered, Software/Hardware V&V and Customer Site Visits would also be provided at no cost to the University, with the exception of the costs of travel, lodging, and meals, which the University would bear. The University reserves the right to require Oral Demonstrations, Software/Hardware V&V, and Customer Site Visits of several of the highest scoring offerors after the Business Scope of Work proposals are scored, or after both the Business Scope of Work and the Cost proposals are scored and summarized, Additionally, the University reserves the right to require Oral Demonstrations, Software/Hardware V&V, Customer Site Visits or webinar of only the apparent successful offeror after both the Business Scope of Work and the cost evaluation are complete. The University may adjust the points awarded to the Oferror, based on the results of the Offeror’s demonstration. This may result in a new apparent successful offeror who may then be required to provide an oral demonstration, Software/Hardware V&V, Customer Site Visit or webinar.

6.6 Offeror will be notified of the result of the procurement process in writing. Written notification will be sent to the authorized signer on the University’s signature page.

6.7. The proposals will be reviewed and evaluated by Individual Scoring – Each member of the Proposal Evaluation Committee must confidentially and independently evaluate the proposals submitted. The criteria described below must be used by each Committee member to evaluate and score the proposals for the purpose of ranking them in relative position based on how fully each proposal meets the requirements of this RFP. The Committee must then meet as a group. Individual scores may be re-evaluated and may or may not be changed by each member at that time. A final independent score must be recorded for each committee member.

The Committee may consult with subject matter experts to review and advise on any portion of the proposals.

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6.8. The University reserves the right to seek and consider information from sources other than those provided by the offeror who may have pertinent information concerning the offeror’s ability to perform these services. The University may use this information to determine whether the offeror is a responsible offeror.

Evaluation Criteria

Permanent ATMsCriteria Applicable Section PointsCompany Qualifications Section 4.8.1 250 points Section 5.25 Proposed Solution/Scope of Services Section 4.9 300 points Section 5.5 Section 5.6 Section 5.13 Section 5.30 Proposed Timeline Section 5.29 50 points References Section 4.8.2 150 points Section 5.27 Attachment 2 Value to the University Section 5.27 250 points Section 5.28 Total: 1000 points

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Temporary/portable ATMsCriteria Applicable Section PointsCompany Qualifications Section 4.8.1 250 points Section 5.25 Proposed Solution/Scope of Services Section 4.9 200 points Section 5.5 Section 5.13 Section 5.30 Proposed Timeline Section 5.29 300 points Section 5.30 References Section 4.8.2 150 points Section 5.27 Attachment 2 Value to the University Section 5.27 100 points Section 5.28 Total: 1000 points

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7. TERMINATION OF CONTRACT

7.1. Termination shall be in accordance with Clause 2 of the State of Idaho Standard Contract Terms and Conditions, found at http://purchasing.idaho.gov/ and in accordance with the additional termination information below.

7.2 Termination for Cause - The University or the Vendor may terminate the Agreement upon written notice to the other party, or upon such notice as such party, in its sole discretion, deems appropriate, if at any time: (a) the other party is in material breach of any warranty, term, condition, covenant or obligation under the Agreement; (b) judicial interpretation of federal or state laws, regulations, or rules renders fulfillment of the Agreement infeasible or impossible; (c) Vendor's license or certification required by law is suspended, not renewed, or is otherwise not in effect at the time service is provided; or (d) Vendor fails to comply with any applicable law, regulation, or rule. Upon termination for cause, the University shall be entitled to reimbursement from Vendor for losses incurred as a result of the Vendor's breach. This same shall apply to active PSOs.

7.3 Contract Termination Transition Plan - If a Vendor is terminated for breach of contract, Vendor shall work with Boise State to minimize disruption of services to the University. Upon termination for breach of contract, Vendor shall provide to the University, a draft Contract Termination Transition Plan that describes how the Vendor will provide for an orderly and controlled transition of the Vendor’s responsibilities to the University or to another Vendor contracted under the resulting Agreements from this solicitation. The Vendor shall:8.3.1 Return all data that is the property of the University in a reasonable format specified by the University;8.3.2 Return all property in any form belonging to the University;8.3.3 Return all confidential information that may have been received from the University.

7.4 Termination For Convenience - The University may terminate the Agreement,with or without cause, upon thirty (30) calendar days written notice to the Vendor specifying the date of termination.

7.5 If the existence of the Vendor is terminated by bankruptcy or any other cause, all program, fiscal and other records related to a PSO shall become the property of the University, and the Vendor shall immediately deliver such records to the University Project Lead.

7.6 Upon termination, Vendor shall: (a) promptly discontinue all work, unless the termination notice directs otherwise; (b) promptly return to the University any property provided by the University pursuant to the Scope of Work; and, (c) deliver or otherwise make available to the University all developed software, data, reports, estimates, summaries and such other information and materials as may have been accumulated by Vendor in performing the Scope of Work, whether completed or in process. Upon termination, the University may take over the services and may award another party to complete the services per the Scope of Work.

7.7 Survival of Terms - Any termination, cancellation, or expiration of the Agreement notwithstanding, provisions which are intended to survive and continue shall survive and continue.

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8. SUBMISSIONS CHECKLIST

Response must be received by the closing time and date as listed in Section 1.

The following items must be submitted, by the closing date.

Failure to submit any of the following items or any other items required by the RFP, or late submission of any of the following items or any other items required by the RFP, may result in disqualification of your response.

Include at the begininng of your “Business and Scope of Work Proposal” a table of contents, adequately identifying the contents of each section, including page numbers of major subsections. The table of contents is not evaluated, and is for reference purposes only.

The following items must be included in your proposal:

Cover Letter (Section 4.3)

Amendment Confirmation-if applicable (Section 4.4)

References (Attachment 2)

Business Information (Sections 4.8 & 4.9)

Business & Scope of Work Proposal (Section 5)

Signature page (Attachment 3)

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ATTACHMENT 1OFFEROR QUESTIONS

PLEASE DO NOT IDENTIFY YOUR NAME OR YOUR COMPANY’S NAME IN YOUR QUESTIONS.

ADD ROWS BY HITTING THE TAB KEY WHILE WITHIN THE TABLE AND WITHIN THE FINAL ROW.

The following instructions must be followed when submitting questions using the question format on the following page.

1. THIS FORM, AND THIS FORM ONLY IS TO BE USED. 2. DO NOT CHANGE THE FORMAT OR FONT. Do not bold your questions or change the

color of the font.3. Questions must be received on time or will be rejected and not considered.4. Enter the RFP section number that the question is for in the “RFP Section” field (column

2). If the question is a general question not related to a specific RFP section, enter “General” in column 2. If the question is in regards to a State Term and Condition or a Special Term and Condition, state the clause number in column 2. If the question is in regard to an attachment, enter the attachment identifier (example “Attachment A”) in the “RFP Section” (column 2), and the attachment page number in the “RFP page” field (column 3).

5. Do not enter text in column 5 (Answers). This is for the University’s use only.6. Once completed, this form is to be emailed per the instructions in the RFP. The email

subject line is to state the RFP number followed by “Questions.”

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Questions are due by August 11, 2013, 3:00 PM MT, per Section 1. Administrative Information.Question RFP Section RFP

PageQuestion Response

1

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3

4

5

6

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8

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10

11

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ATTACHMENT 2REFERENCES

INSTRUCTIONS TO THE OFFEROR:

Offerors must provide two (2) written professional references from individuals, companies, or agencies with knowledge of the offeror’s experience that is similar in nature to the products or services being requested by this RFP, and are in within the last three (3) years from the date this RFP was posted on the University website.

References not received prior to RFP closing date and time will receive a score of “0” for that reference. References outside the three (3) years, and references determined to be not of a similar nature to the products or services requested by this RFP will also receive no (zero) points. Determination of similarity will be made by using the information provided by the reference in Section II General Information and any additional information provided by the reference.

If more than three (3) references are received, the first three (3) fully completed references received will be used for evaluation purposes.

1. Offerors must complete the following information on page 2 of the “Reference’s Response To” document before sending it to the Reference for response.

a. Print the name of your reference (company/organization) on the “REFERENCE NAME” line.

b. Print the name of your company/organization on the “OFFEROR NAME” line.

2. Send the “Reference’s Response To” document to your references to complete.

NOTE: It is the offerors responsibility to follow up with their references to ensure timely receipt of all questionnaires. Offerors may e-mail the RFP Lead twenty-four (24) hours prior to the RFP closing date to verify receipt of references.

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REFERENCE’S RESPONSE TO:RFP Number: LF14-167     

RFP Title: Automatic Teller (ATM) Services

REFERENCE NAME (Company/Organization): ________________________________________

OFFEROR (Vendor) NAME (Company/Organization): _________________________________ has submitted a proposal to Boise State University to provide the following services: Predictive Modeling Service. We’ve chosen you as one of our references.

INSTRUCTIONS 1. Complete Section I. RATING using the Rating Scale provided.

2. Complete Section II. GENERAL INFORMATION (This section is for information only and will not be scored.)

3. Complete Section III. ACKNOWLEDGEMENT by manually signing and dating the document. (

Reference documents must include an actual signature.)4. E-mail or fax THIS PAGE and your completed reference document, SECTIONS I through III

to:RFP Lead: Lori Farris

     E-mail: [email protected]      

Fax: 208-426-1120

5. This completed document MUST be received by August 28, 2014 at 3:00 p.m. (Mountain Time) or the solicitation closing date, whichever is later. Reference documents received after this time will not be considered. References received without an actual signature will not be accepted.

6. DO NOT return this document to the Offeror (Vendor).

7. In addition to this document, the University may contact references by phone for further clarification if necessary.

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Section I. RATING

Using the Rating Scale provided below, rate the following nine (9) items by circling the appropriate number for each item:

Rating Scale Category Score

Poor or Inadequate Performance 0

Below Average 1 – 3

Average 4 – 6

Above Average 7 - 9

Excellent 10

Circle ONE number for each of the following nine items:

1. Rate the overall quality of the vendor’s services:

10 9 8 7 6 5 4 3 2 1 0

2. Rate the response time of this vendor:

10 9 8 7 6 5 4 3 2 1 0

3. Rate how well the agreed upon, planned schedule was consistently met and deliverables provided on time. (This pertains to delays under the control of the vendor):

10 9 8 7 6 5 4 3 2 1 0

4. Rate the overall customer service and timeliness in responding to customer service inquiries, issues and resolutions:

10 9 8 7 6 5 4 3 2 1 0

5. Rate the knowledge of the vendor’s assigned staff and their ability to accomplish duties as contracted:

10 9 8 7 6 5 4 3 2 1 0

6. Rate the accuracy and timeliness of the vendor’s billing and/or invoices:

10 9 8 7 6 5 4 3 2 1 0

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7. Rate the vendor’s ability to quickly and thoroughly resolve a problem related to the services provided:

10 9 8 7 6 5 4 3 2 1 0

8. Rate the vendor’s flexibility in meeting business requirements:

10 9 8 7 6 5 4 3 2 1 0

9. Rate the likelihood of your company/organization recommending this vendor to others in the future:

10 9 8 7 6 5 4 3 2 1 0

Section II. GENERAL INFORMATION

1. Please include a brief description of the Predictive Modeling services provided by this vendor for your business:

2. During what time period did the vendor provide these services for your business?

Month:_________ Year:_________ to Month:_________ Year:_________

Section III. ACKNOWLEDGEMENT

I affirm to the best of my knowledge that the information I have provided is true, correct, and factual:

____________________________________ ________________________________Signature of Reference Date

____________________________________ ________________________________Print Name Title

____________________________________

Phone Number

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ATTACHMENT 3SIGNATURE PAGE

THIS SHEET MUST BE FILLED OUT, SIGNED AND RETURNED WITH PROPOSAL.

THE UNDERSIGNED HEREBY OFFERS TO SELL TO BOISE STATE UNIVERSITY THE SPECIFIED PROPERTY AND/OR SERVICES, IF THIS QUOTE IS ACCEPTED WITHIN A REASONABLE TIME FROM DATE OF CLOSING, AT THE PRICE SHOWN IN OUR QUOTE AND UNDER ALL THE TERMS AND CONDITIONS CONTAINED IN, OR INCORPORATED BY REFERENCE, INTO THE BOISE STATE UNIVERSITY’S SOLICITATION.SUBMISSION OF A QUOTE TO BOISE STATE UNIVERSITY CONSTITUTES AND SHALL BE DEEMED AN OFFER TO SELL TO BOISE STATE UNIVERSITY THE SPECIFIED PROPERTY AND/OR SERVICES AT THE PRICE SHOWN IN THE QUOTE AND UNDER THE STATE OF IDAHO’S TERMS AND CONDITIONS. AS THE UNDERSIGNED, I ALSO CERTIFY I AM AUTHORIZED TO SIGN THIS QUOTE FOR THE VENDOR AND THE QUOTE IS MADE WITHOUT CONNECTION TO ANY PERSON, FIRM, OR CORPORATION MAKING A QUOTE FOR THE SAME GOODS AND/OR SERVICES AND IS IN ALL RESPECTS FAIR AND WITHOUT COLLUSION OR FRAUD. NO LIABILITY WILL BE ASSUMED BY BOISE STATE UNIVERSITY FOR A VENDOR’S FAILURE TO OBTAIN THE TERMS AND CONDITIONS IN A TIMELY MANNER FOR USE IN THE VENDOR’S RESPONSE TO THIS SOLICITATION OR ANY OTHER FAILURE BY THE VENDOR TO CONSIDER THE TERMS AND CONDITIONS IN THE VENDOR’S RESPONSE TO THE SOLICITATION.Respond by fax or email to: Lori Farris @ (208) 426-1152

[email protected]

Please complete the following information:

VENDOR (Company Name)_______________________________________________________

ADDRESS____________________________________________________________________

CITY _________________________ STATE _______________ ZIP CODE _______________

TOLL-FREE #___________________________ PHONE #_____________________________

FAX #_________________________________ EMAIL________________________________

FEDERAL TAX ID / SSN #______________________________________________________

SIGNATURE PAGE MUST BE SIGNED & RETURNED FOR QUOTE TO BE CONSIDERED.

_________________________________________ ________________________________Signature Date

_________________________________________ ________________________________

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