starbucks store mgmt model transition process flow
TRANSCRIPT
Store Management Model – Transition Process
VER 1.0 FY 141
Store Management Model
Transition Tool Kit:SMM Transition - Business Process Highlights
Sup
po
rt F
unction
sP
art
ner
Reso
urc
e
Ma
nag
er
Dis
tric
t M
ana
ge
rS
tore
Man
age
r
Assi
sta
nt
Sto
re M
gr
Shift S
upe
rvis
or
Bari
sta
Start
Completes Interest Form
Partner Data Sent to Downstream
Systems
No
Accept Offer
Partner Data for Market Made
Available
END
Market Needs Assessment
Process Remaining Partner Data Changes into
SAP
Store Leadership Support
Train New Shift Managers
District Partner Planning
Complete Assessment
Rate of Pay Exception Process
Make Offer(physical
document)
Remaining Staffing Needs Pushed to
Sustainment Process
Standard Course of Business
Recruiting Process
Record Partner Disposition
Push DataTo SAP
Yes
No
New Position
Business Process Step results in Data Capture
Staffing Plan (including
headcount needs)
Communicate Partner Impact /
Provide Letters of Declination
EEO Review of Proposed Selection
Interested
Yes
No
Demotionor
ASM?
Yes
Yes
Selections Ratified
No
Business Process Results in Data Consumption
Business Process Step results in
Data Capture & Consumption
Market Analysis / Geography Mix /
CalibrationBudget Planning
Inform EEO of Proposed Selection
Readiness
Background Inquiry Process
Record Offer as Declined
Record Offer as Accepted
No
No requirements or
process in place for
Severance
Continuance Pay
LOA
Yes
Process SFM Promotions into
SAP
Partner Data Sent to Downstream
Systems
Determine Market Transition Date
Support External Recruiting Process
(SM Involvement TBD)
Hire External Shift Managers
Store Management Model – Transition Process
VER 1.0 FY 142
Store Management Model
Transition Tool Kit:SMM Transition - Background Inquiry Process
Assi
sta
nt
Sto
re M
gr
Shift S
upe
rvis
or
Bari
sta
Accu
rate
Ba
ckgro
und
(BI V
endo
r)
PR
O
Ta
lent
Solu
tio
ns
La
w &
Corp
ora
te
Affa
irs
Part
ner
Resou
rce
Ma
nag
er
Dis
tric
t
Ma
nag
er
Sto
re
Ma
nag
er
Start
Completes
Interest FormAccept
Offer
END
District
Partner
Planning
Complete
Assessment
PAY
CALCULATIO
N PROCESS
Make Offer
(physical
document)
Download Candidate Pool for
Background Inquiry
Record Partner Disposition
Yes
New
Position
Business Process Step results in Data Capture
Interested
Yes
Demotion
or
ASM?
Yes
Business Process Results in Data Consumption
Business Process Step results in
Data Capture & Consumption
L&CA EEO
PROCESS
Upload Completed Background
Inquiry Results
Record Offer
as Accepted
No
DiscussFAILED
&NOT FOUND Background
Inquiries
Receive weekly email of count of
BIs needed
Email Candidate Pool to Vendor
Begin Criminal Background
Inquiry
Additional Information
Needed
Email partner at personal email
address
Complete Criminal Background
Inquiry
Yes
No
Email Results to PRO Talent Solutions
BI Already Exists
Yes
No
Partner Responds
Yes
Background Check Marked as
NOT FOUND
No BIResultPASS
Yes
No
5 Day Service Level – Potentially Dependent on Partner Response Time & State Responsiveness
May Extend SLABreakout of SSM Transition Business Process
Steps that procure a Background Inquiry
Record Partner Disposition
START
Store Management Model – Transition Process
VER 1.0 FY 143
Store Management Model
Transition Tool Kit:SMM Transition - Market Prep Timeline
3/30/2015 1/21/2016
4/1/2015 5/1/2015 6/1/2015 7/1/2015 8/1/2015 9/1/2015 10/1/2015 11/1/2015 12/1/2015 1/1/2016
3/30/2015 - 10/25/2015
Market Preparation Period
10/26/2015 - 1/21/2016
Market Transition Period
1/21/2016
Market Transition Date
298 Calendar Days
6IDMar 2015 Apr 2015 May 2015
2/22 3/1 3/8 3/15 3/22 3/29 4/5 4/12 4/264/19
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Task Name
Cascade
RVP, RD & PRO Support: Inform - Inspire - Plan
District Manager: Inform - Inspire - Plan
Store Manager: Inform - Inspire - Plan
Store Partners: Inform - Inspire - Plan
Store Partners
Build SM Leader of Leaders Capability
New Partner Planning Approach
Preliminary Assessment
PDP Focus with Partners
Performance Management of Existing Roles as Needed
PRO Support
Introduce New Partner Planning Approach
Support PDP / Performance Management
Stop ASM Posting
Post SFM Role
Compensation Tool Introduction
Start
3/30/2015
3/30/2015
4/14/2015
4/29/2015
5/14/2015
5/14/2015
5/14/2015
5/29/2015
5/29/2015
6/29/2015
6/29/2015
4/29/2015
4/29/2015
7/28/2015
4/29/2015
8/27/2015
4/29/2015
Finish
5/14/2015
3/30/2015
4/14/2015
4/29/2015
5/14/2015
10/23/2015
10/23/2015
10/23/2015
7/27/2015
10/23/2015
10/23/2015
10/23/2015
10/23/2015
10/23/2015
6/26/2015
10/23/2015
7/10/2015
Jun 2015 Jul 2015 Aug 2015 Sep 2015 Oct 2015
5/3 5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 10/18 10/25
This MOCK UP is based upon a start day of FY15 Q3 Wk 1
211 Calendar Days
Store Management Model – Transition Process
VER 1.0 FY 144
Store Management Model
Transition Tool Kit:SMM Transition - Trans Period Timeline
3/30/2015 1/21/2016
4/1/2015 5/1/2015 6/1/2015 7/1/2015 8/1/2015 9/1/2015 10/1/2015 11/1/2015 12/1/2015 1/1/2016
1/21/201610/26/2015
11/1/2015 11/8/2015 11/15/2015 11/22/2015 11/29/2015 12/6/2015 12/13/2015 12/20/2015 12/27/2015 1/3/2016 1/10/2016 1/17/2016
11/30/201511/10/2015
11/15/2015 11/22/2015 11/29/2015
12/21/201512/8/2015
12/13/2015 12/20/2015
87 Calendar Days / Approximately 65 Business Days
3/30/2015 - 10/25/2015
Market Preparation Period
10/26/2015 - 1/21/2016
Market Transition Period
1/21/2016
Market Transition Date
12/8 - 12/8
Make Offers
12/9 - 12/10
Respond
to Offers
12/11 - 12/17
Background Inquiries
12/18 - 12/21
Planning &
Data Entry
11/10 - 11/10
Assessments
11/11 - 11/16
District Partner
Planning Sessions
11/17 - 11/30
EEO Rewiew of Proposed Selection
298 Calendar Days
15 Business Days
Steps may be repeated
10 Business Days
Steps may be repeated
This MOCK UP is based upon a start day of FY15 Q3 Wk 1
Milestones at which external SFM fill rates
are refined are captured in Yellow. The
estimated Business Days left to fulfill
external SFM requisitions in time for
scheduled training is noted in parenthesis.
12/11/2015
RECRUITING
Secondary Plan
Revision
(14 BD)
12/22 - 12/23
System
Processing
12/1/2015
RECRUITING
Primary Plan
Revision
(19 BD)
12/24
SFM in Role Date
12/24 - 1/20
SFM Training
11/3 - 11/9
Expression of
Interest
Window
12/1 - 12/7
Market
Compensation
Planning
12/8 - 12/21
Store Level Planning
10/27 - 11/2
Market Needs
Planning
12/18/2015
RECRUITING
Tertiary Plan
Revisions
(4 BD)
11/10 - 11/30
District Partner Planning
10/26 - 10/27
Publish Data to Market
11/17/2015
RECRUITING
Staffing Plan
(29 BD)
11/3/2015
RECRUITING
Plan Budget
(34 BD)
Store Management Model – Transition Process
VER 1.0 FY 145
Store Management Model
Transition Tool Kit:SMM Transition - Decision Tree
Assi
sta
nt
Sto
re M
ana
ge
rS
hift S
upe
rvis
or
Start
Logical decision tree for retail store partner Store Management Model transition position disposition.
This model does not account for Retail Management Trainees (RMT), Café Attendant, and non-US store roles.
Bari
sta
Is Assistant Store Manager
Is Shift Supervisor
No
No
Interest in Shift Manager
Yes
YesSelect As Candidate
Accept Demotion to Barista Offer
Accept Demotion to SFM Offer
Yes
No
Yes
Demotion to Barista
Demotion to Shift Manager
No
No
Separation
End
Yes
Interest in Shift Manager
YesSelect As Candidate
Accept Demotion Offer
Accept Promotion
OfferYes
No
YesBI Supports Promotion
BI Supports Demotion
No
Yes
Demotion to Barista
Promotion to Shift Manager
Yes
No
No
No
Separation
No
Yes
Interest in Shift Manager
YesSelect As Candidate
Accept Promotion
OfferYes
No
YesBI Supports Promotion
BI Supports Continued
Employment
No
Promotion to Shift Manager
Yes
NoNo
Separation
No
No Action
No
Yes
Assumptions
At the time of START, partner is:
1) Active
2) In role as
a) Barista, or
b) Shift Supervisor, or
c) Assistant Store Manager
Store Management Model – Transition Process
VER 1.0 FY 146
Store Management Model
Transition Tool Kit:Business System I/O
SAP
Assessment Answers Capture
Multiple RefreshesDuring Lifecycle
Determinations Requiring Partner Record Changes and Payroll Processes
Consumption of SAP data for store
planning
Acceptance of Offer Capture
Background Inquiry
Outcome Capture
Partner Disposition
Capture
Recruiting Process Notes
Capture
Interest, Email, and BI Consent
Capture
Consumption of Data for Staffing
Needs
Barista
DM
Generalist
Staffing
SMBI
Implied Requirements
Cadenced data refreshes
Non-linear transactions
Role-based Access Control
Flexible Access Control
Dynamic View Access
Dynamic Form Access
View vs. Edit rights
Reporting Capability
DM
Comp
Consumption of Data for District Partner Planning
Consumption of Data for Provision
of Letters
DMGeneralist
Consumption of Data for Comp
Determination & Calibration
L&CAConsumption of
Planning Data for EEO Review of
Proposed Selection
TaleoSFM
Recruiting Data
Multiple RefreshesDuring Lifecycle
SM
District Partner
Planning Capture
RhombusesAre Manual
Data INPUTS
Consumption of Assessment Questions
Cylinders are SYSTEM Interfaces
legend
Pay Calculators
Initial Push withOn-demand Refresh
Consumption of Data for
Background Inquiry Process
Generalist
Downstream Systems
SM
ASM
ShiftSupervisor
Capture of SFM
Staffing Need
GeneralistDM
Trapezoids Are OUTPUTS of Data for End User View
& Analysis
Store Management Model – Transition Process
VER 1.0 FY 147
Store Management Model
Transition Tool Kit:Use Cases
InternalApplicant
StoreManager
Recruiter
PartnerResourceGeneralist
US.01.00
Expresses Interest
US.04.00
View Recruiting
Needs
US.04.01
Updates Recruiting
Notes
US.05.00
Prints Letter
US.05.01
Updates Offer
Status
DistrictManager
US.03.00
Views Roster
US.02.00
Assesses Internal
Candidate
US.06.00
Updates Rate of
Pay
US.04.02
Updates Recruiting
Need
US.03.01
Updates
Dispositions
ExternalSystems
US.10.00
Seeds Data
US.10.01
Updates Data
US.10.02
Downloads Data
US.09.00
Sets Transition
Date
RetailOperations
Legal
BackgroundInquiry
US.13.01
Uploads
Background
Inquiries
US.13.00
Downloads
Candidate
Pool
Generic User
US.00.00
Logs In
US.00.01
Exits
US.00.02
Returns to Main
Menu
US.00.06
Administrates
Access Control
US.04.03
Views Recruiting
Process Details
legend
ACTOR
USE CASE
ACTOR
Inherits USE CASES
Direct Realtionship to USE CASE
Store Management Model – Transition Process
VER 1.0 FY 148
Store Management Model
Transition Tool Kit:Use Case Flow pg1
US.01.00
Expresses Interest
US.01.00.01System Displays
Expression of
Interest Form
US.01.00.02Actor Checks Expression of
Interest Box
US.02.00
Assesses Internal
Candidate
US.01.00.03Actor Provides
Email Address
US.01.00.04System Confirms Syntax Validity of
Email Address
US.01.00.05Partner Checks
Consent to Background
Inquiry Box
US.01.00.08System ends
login and returns
to OS
US.01.00.04RSystem Reports Email Address
Syntax Invalid
US.02.00.00Actor Selects Assessment Menu Item
US.02.00.01System Displays
Records of Expressions of
Interest
US.02.00.02Actor Selects an
Un-assessed Record
US.02.00.03System Prompts First Unanswered
Assessment Question
US.02.00.04Actor Selects
Answer
US.02.00.06System Verifies No Unanswered
Questions Remaining
US.02.00.08System Returns to Displays of Expressions of
Interest
US.02.00.06R
Recursion
US.00.00
Logs In
US.00.00.00Actor Supplies
Credentials
US.00.00.01System Verifies
Credentials
US.00.00.01RSystem Reports
Invalid Credentials
US.00.00.02System Displays
Menu Options
US.01.00.07 Actor Clicks
Prompt to Exit within 10 Seconds
US.02.00.04EActor Abandons
Task
US.02.00.05ESystem Saves
Completed Answers
US.03.00
Views Roster
US.03.00.00Actor Selects
Roster Menu Item
US.03.00.01System Displays
Roster of Partners
US.03.00.02Actor Navigates
Roster
US.03.00.03System
Visualizes Navigation
US.00.01
Exits
US.00.01.00Actor Selects the Exit Menu Item
US.00.01.01System Logs off actor and returns
to OS
US.00.02
Returns to Main
Menu
US.00.02.00Actor Selects Back to Menu
Option
US.00.02.01System Closes Current Display
US.00.02.02 System Displays
Main Menu
US.01.00.07ESystem ends
login and returns to OS after 6
seconds
US.00.00.01EActor Terminates
Login
US.00.00.02ESystem returns to
OS
US.02.00.05System Updates
Record with Selected Answer
US.02.00.07System Updates
Assessment Status to
Completed
US.00.06
Administrate
Access Control
US.00.06.01Actor Selects
Admin Menu Item
US.00.06.02System Displays
List of Users
US.00.06.03Actor Selects
User From List
US.00.06.04System Displays Permissions for
User
US.00.06.05OActor Edits
Permissions For User
US.00.06.06OSystem Saves &
Enables Permissions
US.00.06.07Actor Exits User
Permissions Display
US.00.06.08System Displays
List of Users
US.01.00.06System Displays Confirmation of
Submission
Store Management Model – Transition Process
VER 1.0 FY 149
Store Management Model
Transition Tool Kit:Use Case Flow pg2
US.05.00
Prints
Letter
US.05.00.00Actor Selects
Print Letter Menu Item
US.05.00.01System Displays Published Letters
US.05.00.02Actor Selects a
Letter
US.05.00.03System Displays
the Letter
US.05.00.04Actor Selects Print Function
US.05.01
Updates Offer
Status
US.05.01.00Actor Selects Updates Offer
Status Menu Item
US.05.02.01System Displays Published Offers
US.05.02.02Actor Selects a Published Offer
US.05.00.05System Prints
The Letter
US.05.02.03System Displays Possible Offer Status Values
US.05.02.04Actor Selects an
Offer Status
US.05.02.05System Changes
Record to Selected Value
US.04.00
View Recruiting
Needs
US.04.01
Updates Recruiting
Notes
US.04.00.00Actor Selects
Recruiting Need Menu Item
US.04.00.01System Displays Recruiting Needs
US.04.00.02Actor Navigates
Recruiting Needs
US.04.00.03System
Visualizes Navigation
US.04.02
Updates Recruiting
Need
US.04.02.00Actor Inputs Recruiting
Estimate for a Store
US.04.02.02 System Updates
Record
US.04.02.01R System Reports
Invalidity and Prompts for
Integer
US.04.02.01 System Verifies Value Entered is
Integer
US.04.01.02Actor Edits Note
Field
US.04.01.03System Updates
Record with Changed Notes
US.04.01.00Actor Selects a
Notes Field
US.04.01.01System Enables
Editing of the Notes Field
US.04.00
View Recruiting
Needs
US.04.00
View Recruiting
Needs
US.03.01
Updates
Dispositions
US.03.02.03Actor Selects a Displayed Value
for the Disposition Field
US.03.02.04System Changes
Record to Selected Value
US.03.02.00Actor Selects a
Disposition Field for a Record
US.03.02.01System Displays Possible Values
for the Field
US.03.00
Views Roster
US.05.00.07System Returns
to Print Offer Display
US.05.00.04AActor Selects Exit
Function
US.04.03
Views Recruiting
Process Details
US.04.03.01 System Displays
Recruiting Process Details
US.04.00.02 Actor Navigates
Recruiting Process Details
US.04.00.03 System
Visualizes Navigation
US.04.03.00
Actor Selects View
Recruiting Process
Details Menu Item
Store Management Model – Transition Process
VER 1.0 FY 1410
Store Management Model
Transition Tool Kit:Use Case Flow pg3
US.10.00
Seeds Data
US.10.01
Updates Data
US.10.02
Downloads Partner
Data
US.10.00.00Actor Pushes Current State
Data
US.10.00.01System
Transforms and Loads Data
US.10.01.00Actor Pushes
Deltas to Current State Data
US.10.00.01System
Transforms, Updates & Loads
US.10.01.00Actor Queries
System for Data
US.13.01
Uploads
Background
Inquiries
US.13.00
Downloads
Candidate
Pool
US.13.00.00Actor Selects
Export BI Needs Menu Item
US.13.00.01System Prompts
File Save Destination
US.13.00.02Actor Selects File Save Destination
US.13.01.03System Exports Data for Needed
Background Inquiries
US.13.01.00Actor Selects
Import BI Solutions Menu
Item
US.13.01.01System Prompts Import File Path
US.13.00.02Actor Selects
Import File Path
US.13.01.03System Imports & Updates BI Data
US.09.00
Sets Transition
Date
US.09.00.02Actor Inputs
Transition Date
US.09.00.04 System Updates
Record
US.09.00.03R System Reports
Invalidity and Prompts for Date
Type
US.09.00.03 System Verifies Value Entered is
Date Type
US.09.00.00Actor Selects
Market Transition Date Menu
Option
US.09.00.01Actor Selects
Market
US.10.01.01System
Responds with Extract File
US.06.00
Updates Rate of
Pay
US.03.00
Views Roster
US.06.00.00Actor Inputs a
New Pay Rate for a Record
US.06.00.02 System Updates
Record
US.06.00.01R System Reports
Invalidity and Prompts for a Money type
US.06.00.01 System Verifies Value Entered is
a Money type
Store Management Model – Transition Process
VER 1.0 FY 1411
Store Management Model
Transition Tool Kit:Process/Use Case Overlay
Sup
po
rt F
unction
sP
art
ner
Reso
urc
e
Ma
nag
er
Dis
tric
t M
ana
ge
rS
tore
Man
age
r
Assi
sta
nt
Sto
re M
gr
Shift S
upe
rvis
or
Bari
sta
Start
Completes Interest Form
Partner Data Sent to Downstream
Systems
No
Accept Offer
Partner Data for Market Made
Available
END
Market Needs Assessment
Process Remaining Partner Data Changes into
SAP
Store Leadership Support
Train New Shift Managers
District Partner Planning
Complete Assessment
Rate of Pay Exception Process
Make Offer(physical
document)
Remaining Staffing Needs Pushed to
Sustainment Process
Standard Course of Business
Recruiting Process
Record Partner Disposition
Push DataTo SAP
Yes
No
New Position
Business Process Step results in Data Capture
Staffing Plan (including
headcount needs)
Communicate Partner Impact /
Provide Letters of Declination
EEO Review of Proposed Selection
Interested
Yes
No
Demotionor
ASM?
Yes
Yes
Selections Ratified
No
Business Process Results in Data Consumption
Business Process Step results in
Data Capture & Consumption
Market Analysis / Geography Mix /
CalibrationBudget Planning
Inform EEO of Proposed Selection
Readiness
Background Inquiry Process
Record Offer as Declined
Record Offer as Accepted
No
No requirements or
process in place for
Severance
Continuance Pay
LOA
Yes
Process SFM Promotions into
SAP
Partner Data Sent to Downstream
Systems
Determine Decision Date for
Market
US.01.00
US.02.00 US.05.00
US.05.01 US.05.01
US.03.00
US.06.00
US.03.00
US.03.01
US.03.01US.04.02
US.04.02
US.09.00
US.10.00
US.13.00
US.13.01
US.10.02
US.04.00US.04.01
US.04.01
US.10.01
US.04.03
US.04.00 US.04.03
US.10.02
US.05.01
Support External Recruiting Process
Hire External Shift Managers
US.04.01 US.04.02
US.04.03