WORK INSTRUCTION NUMBER

REVISION EFFECTIVE DATE PAGE

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1

STANDARD OPERATING PROCEDURE

HILLSBOROUGH TRANSIT AUTHORITY

LOST AND FOUND ARTICLES

REV DATE DESCRIPTION RLSE NO. INIT1 3/23/09 UPDATED TSOP-0002R1

2 7/27/12 UPDATED TSOP-0002R2

3 6/6/13 UPDATED TSOP-0002R3 CJ

ORIGINATED BY: _Original signature on file in DC__________

Robert Trout, Assistant Manager of Retail Sales

DATE: _____________

REVIEWED BY: _Original signature on file in DC__________

Tom Ball, Van Transportation Manager

DATE: _____________

REVIEWED BY: _Original signature on file in DC__________

Ruthie Reyes Burckard, Interim Director of Van Operations

DATE: _____________

APPROVED BY: _Original signature on file in DC__________

Keith Sanders, Director of Bus Transportation

DATE: _____________

SUBJECT: LOST AND FOUND ARTICLES SOP NUMBER

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TABLE OF CONTENTS

SECTION PAGE

1. SCOPE ............................................................................................ 3

2. PURPOSE ....................................................................................... 3

3. ABBREVIATIONS / DEFINITIONS ................................................. 3

4. REFERENCES ................................................................................ 3

5. FORMS ............................................................................................ 3

6. REQUIRED SAFETY EQUIPMENT OR SPECIAL TOOLS ............ 3

7. PROCEDURE .................................................................................. 3

ATTACHMENTS

ATTACHMENT A – LOST ARTICLE FORM – OP05-RV0608 .............. 11

SUBJECT: LOST AND FOUND ARTICLES SOP NUMBER

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1. SCOPE

This SOP pertains to all HART employees involved with collection, retaining and returning lost articles found in, on or around any Authority property.

2. PURPOSE

HART is not responsible for articles left in, on, or around Authority property. The purpose of this SOP is to establish chain of custody procedures for lost articles.

3. ABBREVIATIONS / DEFINITIONS

HART/Authority Hillsborough Transit Authority

MTC Marion Transit Center

Representative Marketing/Customer Service employee or Dispatcher accepting lost item(s), dependant on location.

SOP Standard Operating Procedure

4. REFERENCES

None

5. FORMS

Lost Article Form – OP05-RV0608

6. REQUIRED SAFETY EQUIPMENT OR SPECIAL TOOLS

None

7. PROCEDURE

A. Dispatchers will contact Operators via OrbCAD message and/or voice radio for the following lost articles:

1. Wallets

2. Purses

3. Medication

4. Glasses

5. Keys

B. For lost and found items not listed above, the individual is advised to contact the Lost and Found MTC office on the next working day after 9am.

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C. Log and contact Safety and Security Analyst at 813-309-1623 for instructions on handling:

1. Weapons

2. Firearms

3. Drugs and/or drug paraphernalia

NOTE: If the Safety and Security Analyst is unavailable, Dispatch

should contact Tampa Police Department for removal assistance.

D. Dispatch will contact Facilities Maintenance for proper disposal of the following:

1. Hazardous or flammable liquids, materials, solids or any other

article hazardous to human health in any way.

2. All items which will spoil, such as food products.

3. Operators will be instructed to dispose of any personal hygiene articles, such as combs and hairbrushes. Shoes and clothing that smells or is soiled will also be discarded for health reasons.

4. Items found by 21st Avenue Maintenance employees before 1700hrs will be turned in to the Shop Office Supervisor. After 1700hrs, items will be turned in to the Service Lane Supervisor and given to Bus Dispatch.

5. Valuable items (over $10.00) will be held in a locked container in Dispatch until picked up by a Marketing Representative. All claimants must be over 18 years of age with proof of ID to claim any item of value.

6. Lost Article Form – OP05-RV0608 must be completed in its entirety by the employee. No item may be dropped off without an authorized employee receiving the article.

7. Found money must be counted in the presence of another HART employee and the amount noted and initialed on the form by both employees.

8. Bicycles stored at 21st Avenue can only be claimed by appointment with a representative of Safety and Security.

a. A Lost Bike tag, located in Window Dispatch, must be completed with the date the bicycle was turned in. The tag must be attached to the bicycle.

b. Dispatch will advise Facilities that a bicycle needs to be secured.

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9. A digital photo will be taken and stored on the K drive for bicycles and large items.

10. Small items will be stored in a locked drop box in Dispatch and picked up by a representative from Marketing/Retail Sales for transport to MTC.

E. Marketing/Retail Sales Representatives

1. Transport items to MTC.

2. Follow chain of custody including not leaving found articles unattended.

3. Ensure that Lost Article Form – OP05-RV0608 is completely and properly filled out and photos are attached as required.

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ATTACHMENT A – OP05-RV0608

OPERATIONS AND MAINTENANCE DEPARTMENT TSOPs

NUMBER REVISION NUMBER

DOCUMENT NAME EFFECTIVE DATE

ORIGINAL SIGNED

(Y/N)

ORIGINAL FILED (Y/N)

TSOP-0001 TSOP-0002 Lost and Found Articles

1 Lost and Found Articles 3/23/2009 2 Lost and Found Articles 7/27/2012 3 Lost and Found Articles (Only Electronic Version) 6/6/2013

OPERATIONS AND MAINTENANCE DEPARTMENT TSOPs

NUMBER REVISION NUMBER

DOCUMENT NAME EFFECTIVE DATE

ORIGINAL SIGNED

(Y/N)

ORIGINAL FILED (Y/N)