stakeholders1
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Stakeholders
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Stakeholders
Stakeholders: People/groups with an interest in the success of a business
Stakeholders may be either internal or external to the organisation.
On certain issues, stakeholders may share common concerns, while on others they may not
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Stakeholders include…
Employees
Shareholders
ManagersSuppliers
Customers
Local Community
Government
Pressure Groups
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Shareholders
Invest money into the business
Want to make money from the business Interested in the company making a profit Want a good dividend Want their shares to increase in price The firm to achieve a positive corporate image and long-term growth in order to create favourable conditions that will encourage share prices to rise.
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Managersare stakeholders
They want the company to succeed
Better chance of promotion Successful company may reward them by
paying them higher salaries Giving them a bonus Better fringe benefits If company fails they could lose their job
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Employeesare stakeholders
Want the company to succeed More likely to get better pay Chance of promotion Better facilities
A failing company will Threaten their jobs Freeze their pay Possibly cut their wages
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Customersare stakeholders
Customers have a stake in any business which they buy goods and services from
They want low prices Best quality available Good service Innovative products
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Suppliersare stakeholders
Want the company to succeed More orders for them More success for their business
Failing company Falling orders for them Less profit Job losses
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Business has an impact on the local community
In the close vicinity of a business Creates jobs for people living locally The local area will suffer if a business fails
and is a large employer Business might buy from local suppliers Provide a service to local people or
businesses It could pollute the local environment
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The Government is a stakeholder
When a business succeeds Business pays taxes – the more profit the
business makes the more taxes it pays Provides employment and training
If a business fails Workers are made unemployed Government will have to pay them
unemployment benefit
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Stakeholders
Stakeholder objectives
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Stakeholder objectivesexamples
Customers: value for money, good service, quality
Owners/shareholders: maximising return on investment
Managers: status, performance bonuses Employees: high wages, conditions of work Suppliers: to sell a lot at a high price, repeat
orders, customer loyalty Pressure groups: to force a reduction of
environmental impact
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Stakeholders
Stakeholder conflict
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Stakeholder conflict
Owner v customer: Profit v service e.g. conflict over opening hours
Shareholder v worker: Profits v high wages Owner v management: “Divorce between
ownership (profits) and control” i.e. The owners have little power over managers
Employer v employee Employees see their hard work reflected in higher
profits for the employer Employers look for greater efficiency – more
output for lower costs
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Internal and External Stakeholders
Internal stakeholders are those who are ‘members’ of the business organisation, external stakeholders are not.
Can you categorise the stakeholders into the relevant group?
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BUT!
Some groups can be both internal and external stakeholders
Such as staff or shareholders who are also local residents
Can you think of any others?
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