stakeholder engagement - synergy alberta · proactive partnership: involves encana, ... track and...
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Stakeholder Engagement Synergy Alberta Conference October 2013 Darcy Allen Regional Advisor, Operations Services
It’s a commitment to conducting business ethically, legally and in a manner that is fiscally, environmentally and socially responsible, while delivering strong financial performance
Corporate Social Responsibility Definition
Corporate Social Responsibility Managing the Risks
Development Plan Execution
Corporate Social Responsibility
Responsible Development
Social License to Operate
Resource Access
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Corporate Responsibility
Balancing operations with social concerns
• Operationally: – sound operational practices – disciplined safety program & culture – responsible environmental management – focus on continuous improvement
• Socially – responsive to stakeholder concerns – respectful conduct (Courtesy Matters) – open, transparent, communication – science-based information – legitimate / meaningful engagement
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stakeholder engagement efforts need to be fully aligned with company development priorities
Corporate Responsibility
• Support groups:
– Surface Land • land acquisition, notification, consultation and permitting
– Aboriginal Relations • First nations: consultation and relationships
– Community Relations / Community Investment • local relationships: community, landowners, municipal government • investing where we work and live
Community Relations Goal: Community Support is key to our success Objective: Surface Access and Community Acceptance
– Communities provide our Social License to Operate – Demonstrating a commitment to being a good neighbour – Strive to be a COMMUNITY PARTNER OF CHOICE
CR Tool Box To operate effectively and sustainably we need to build trust and understanding with local stakeholders.
Our tool box: • Risk Assessment • Stakeholder Engagement • Communications • Courtesy Matters • Community Investment
Risk Assessment / Community Impacts
• Continued public and regulatory scrutiny regarding energy development – CR works with other disciplines to help identify & mitigate risks – meaningful engagement of stakeholders regarding concerns – ongoing effort to monitor / track / mitigate concerns
• Examples of concerns:
– social impacts (dust, traffic, noise, garbage concerns) – surface footprint / impacts – placement of wells and facilities – responsible water management (sourcing, transportation, disposal)
Stakeholder Engagement • Local Government
– Goal: create understanding • Annual local government outreach
– Mayors, Reeves, Councilor's, CAO’s Public Works & Ag Field Services
• Support Regulator awareness with presentations, tours & updates
– BC Oil and Gas Commission – BC - Agricultural Land Commission – Alberta Energy Regulator – Alberta Environment & Sustainable
Resource Development
Stakeholder Engagement • Community Outreach
Goal: gain community acceptance – Community events – Synergy Groups / CM Advisory Committee’s – Community Trade Shows – Community Information Sessions – Stakeholder Barbeques / Events – Energy Expos, Conferences & Workshops
Communication • Effective, accurate, timely
communications – Goal: increase awareness
• Community Newsletters • In Your Community Ads • Local media engagement • Social media • Presentations • Courtesy Matters messaging • Community Info Sessions • Issues Management • Debunking myths
Community support is dependent upon our Courteous and Respectful actions and behaviors during all stages of development
Courtesy Matters Proactive partnership: involves Encana, contractors, service providers & community • Address local impacts industry / activity can
have on peoples’ quality of life • Dust • Noise • Traffic • Road and Lease • Garbage and Waste • Gates • Respect your Neighbour
• Communicate - CM expectations • Operationalize – on the ground results • Track and report – concerns and kudos
Why is Courtesy Matters Important ?
• Our resource play strategy requires long-term operations in communities.
• Our reputation and relationships in the communities we operate are crucial to our success.
• 90% of the people who work for Encana in the field are our contractors and service providers.
– If we can’t work, our contractors can’t work for us.
Courtesy Matters • Awareness
– EH&S orientation – Direct engagement
• Resources – ‘Contractor Connections’
• Communications: – CM Alerts – Community Advisory Committee – Monthly meetings (BU Leadership) – Tracking & Reporting
• Complaints, Kudos
• Dust – Suppression efforts
• Noise – Sound wall pilot project
• Traffic – Preferred routing
• Garbage & Waste – Road side clean-ups
• Gates – Signage & locks
• Road & Lease – Designated ‘Chain-up’ areas
Environment Education Community Life
Environmental education
Natural gas economy
Water stewardship
Energy efficiency
Energy literacy
Trades and technology
Post secondary
Industry education
Conferences
Kindergarten to Grade 12
Sports and recreation
Health care
Emergency services
Arts and culture
Social programming
Economic development
Proactive partnerships to support sustainable community development
Community Investment Pillars
Stakeholder Engagement…….