staffing & selection © nancy brown johnson 2000 selection determining who will staff the...
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Staffing & SelectionStaffing & Selection
© Nancy Brown Johnson2000
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SelectionSelection
Determining who will staff the organization. Includes: interviewing, tests, weighing
education & experience, recommendations
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Good Selection Pays OffGood Selection Pays Off
Firm performance depends on good peopleCostly to recruit & train employeesLegal concerns of negligent hiring
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What skills recruiters are looking for
What skills recruiters are looking for
Experience with finance Enthusiastic about a new career Hones, hard working Aggressive & dedicated Think out of the box, attention to details Autonomous, work to meet customer needs Willingness to relocate Good communication & interpersonal skills Intellectual quickness, courageous leadership, compelling communication, people development,
proven track record, high personal standards Ability to multi-task, Responsible employee & leader Strong work ethic GPA, good references Dedication & determination Teamwork
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Selection InstrumentsSelection Instruments
How to decide whether they are useful.
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ReliabilityReliability
Am I measuring the attribute consistently?
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ReliabilityReliability
Examples:test-re-test: give people same test at two time periodsInter-rater reliability: do different raters rate consistently
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ValidityValidity
Validity - are you measuring what you want to measure?
In Selection: Does our selection instrument predict job performance? (Criterion Validity)
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Key DefinitionsKey Definitions
Predictors - personnel selection devices.
InterviewsAbility TestsRecommendations
Criterion - variable used to measure job performance.
TurnoverAbsenteeismProductivity
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Empirical ValidationEmpirical Validation
Statistically examines relationship between predictor & criterion scores.
Establish criterion measures Obtain Predictor measures Correlate predictor & criterion measures
Predictor Criterion
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Examine predictor/criterion relationship
Examine predictor/criterion relationship
Strengthscatter diagram correlation coefficient
Statistical significance - whether results are real or due to chance.
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Strength of RelationshipStrength of Relationship
predictor
criterion
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Content ValidationContent Validation
Is the instrument capturing job content:Expert judgement on test contentIs the tests content an accurate reflection of the
job
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UtilityUtility
Is the payoff from implementing new predictor worth it?
Weighs the potential benefits against the potential costs.
Utility depends on whether it improves the quality of individuals selected over what they would have been had the devise not been used.
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Utility= quantity X quality - cost
Utility= quantity X quality - cost
Quantity = Number People Selected/YearQuality =
What proportion of those selected considered successful?
What is good job performance worth?What is the variation in good & bad job performance.Selection rateWhat is the validity of the test?
Cost = What does the selection test cost?
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Raising Cut ScoreRaising Cut Score
Job Performance
020406080
100120
0 50 100
JobPerformance
Performance
Test Score
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Changes in Cut ScoreChanges in Cut Score
False positive-test says to hire but it was a mistake
False negatives-test says not to hire but would have been good employee
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Raising Cut ScoreRaising Cut Score
Decreases false positives
Increases false negatives
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InterviewsInterviews
Most frequently used and most controversial method of selection.
Other functions: public relations, organization communicates what it has to offer the applicant, and can fill in gaps in application blank.
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Interviews Unreliable and Invalid
Interviews Unreliable and Invalid
Difficult cognitive task: manage conversationlisten process informationRemember
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Improving Interview Validity
Improving Interview Validity
Restrict the use of interviews to the KSAs that interviews can assess most effectively:
personal relations, sociability; &citizenshipUse structure - consistent information from
applicants Job related questions - direct and specific
information about the job.
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More on Improving Interview Validity
More on Improving Interview Validity
Formalize scoring - rating scales on a series of characteristics.
Team approach - several interviewers as a group interview the applicant. Train the interviewer
accurately receive information critically evaluate information regulate their own behavior in asking questions.
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Behavioral or Situational Interview
Behavioral or Situational Interview
Behavior: asks about behavior in the pastSituational: set up a situation, ask applicant
to respond
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ApplicationsApplications
Used to get person's background & experience
minimum requirements comparing their strengths and weaknesses
EEOC guidelines recommend against certain questions with adverse impact.
The questions need to be job related.
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LyingLying
Applications were compared with factual data.
25% listed previous employers that said they were never employed
25% disagreement on reasons for leaving57% duration of previous employment72% on salary
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Misuse and BiasMisuse and Bias
Weighted application blanks - scoring of application blank.
Weight questions related to job successMust insure no weights for age, sex and marital
status.
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Ability TestsAbility Tests
Intelligence tests - yield a single intelligence score.
Mental ability tests - multiple scores: verbal work fluency, math, spatial relations.
Relatively high validity
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Personality TestsPersonality Tests
Personality - unique characteristics that define an individual.
Personality not clearly related to job performance except for some situations and for some purposes
tests don't identify dimensions important for job performance
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Combining MethodsCombining Methods
Multiple hurdle - Each test represents hurdle and if fails any level then don't get job.
Advantage - inexpensiveCompensatory - all tests given to everyone.
Exceptional performance may offset poor performance on another.
Advantage - higher validity.
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Summary Summary
The more systematic you can make selection devise the more reliable.
Improves validity