Staffing for SpeedSharing Work Load

Staffing for Speed• In this we would discuss how important You are,

and your time is.• How important to be Present in office , and be

on time.• How your time effect the productivity of overall

call center

• As being out of work for a day really makes a big difference in providing service

• On an average , if one person is absent the average time that a customer need to wait in queue increases.

• The effect is too large in small service group , however it equally impact the productivity the company.

• Delivering good customer service depends on each agent

Is your absence Noticeable?

Sharing work load• Call center jobs are the most job in team work

• If you quit your part, you give more work to your coworkers

• Your part of work may increase more working hours to your coworkers

• you are responsible for your work, and you should be on time

• If an agent is not at a place where he suppose to be, then not only the customers who suffer but also the team mates

• As with more number of agents ,the breather the agents get between one call and the other will be more. So its would not be a rigorous effort for the agents.

• But when it comes to the a situation where one of the person is missing from the team the occupancy rate increases , which led to decrease the call to call time. Hence effecting the productivity and increasing the stress levels of the other agents

• So workforce schedule are so designed to give comfort to the agents as well as the customer

• And turning late to the office not only felt by the customers ,also immediately by the co-workers

Sharing Work Load

Let see the challenges

Thank you