staffing and human resource management -...

©Prentice Hall, 2001 Chapter 6 1

Staffing and Human

Resource Management


Learning Outcomes

• Describe the human resource management

process

• Learn how government regulations affect

human resource decisions

• Study job descriptions and job specifications

• Contrast recruitment and downsizing options

• Explain how validity and reliability impact

selection


Learning Outcomes

• Review various selection devices

• Identify various training methods

• Review performance evaluation techniques

• Review compensation administration and

factors that affect wage structures

• Define sexual harassment, family-friendly

benefits, labor-management cooperation,

workplace violence, and layoff-survivor

sickness


Human Resource Management Process

Human

Resource

Planning

Recruitment

or Downsizing

Selection

of Employees Orientation

Training and

Development

Performance

Appraisals

Safety and

Health

Compensation

and Benefits

Competent High-Performing Workers


The Legal Environment of HRM

Affirmative Action

Employment Training Retention


Human Resource Planning

Making a Future

Assessment

Making a Current

Assessment

Designing a Future

Program


Traditional Recruiting

Sources

Internal

Searches Employee

Referrals

Employee

Leasing

Temp

Services

Employment Agencies

Advertisements

School

Placement


Firing Layoffs

and Attrition

Transfers Reduced

Workweeks

Job

Sharing

Early

Retirements

Downsizing Options


Reject

Error

Correct

Decision

Accept

Error

Correct

Decision

Selection Decision

Accept Reject

Su

ccessfu

l U

nsu

ccessfu

l

Selection Decision Outcomes


Selection

Devices

Performance Simulations

Written Tests


The Effectiveness of Interviews

• Prior knowledge about an applicant

• Attitude of the interviewer

• The order of the interview

• Negative information

• The first five minutes

• The content of the interview

• The validity of the interview

• Structured versus unstructured interviews


Well-Matched

Applicants

Realistic

Expectations

Increased

Commitment

Realistic Job Previews


Employee Orientation

Smooth Insider-Outsider Transition

Improve Work Performance

Minimize Resignations


Employee Training

• Determine strategic goals

• Identify essential tasks

• Determine critical behaviors

• Assess deficiencies in skills,

knowledge, and abilities


Training Methods

Job

Rotation

Simulation

Exercises

Classroom

Lectures

Understudy

Assignments

Vestibule

Training

Films

and Videos


Multiperson Graphic

Rating Scales

Critical

Incidents

Written

Essay

BARS

Performance Appraisal Methods

360-Degree

Appraisal MBO


Employee

Counseling

Discipline

Problems

Performance Problems on the Job


Compensation Administration

• Knowledge, skills, abilities

• Authority and responsibility

• Nature of the business

• The environment

• Geographic location

• Performance levels

• Seniority

• Compensation philosophy


Determining

Benefits

Determining

Pay Levels

Administration of Employee Compensation


Workforce Diversity

Sexual Harassment

Current

HRM Issues


Family-Friendly Benefits

Unions and Management

Current

HRM Issues


Workplace Violence

Survivors of Layoffs

Current

HRM Issues

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