The Gift Hutt Sales Process_L2PM_V0 1So

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Gif

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min

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ift

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Sale

s T

ea

m

Attain preference of

browsing from

group member

Start Preference?

Send catalgoue

Add friend on

Facebook & send

notification

Add friend on

Facebook & send

notification

Send hyperlink to

participant

A

A Receive eCatalogue Browse eCatalogue

Item to

purchase

identified?

End

Request for order

form from Gift Hutt

Sales Team

B

Receive request for

order formB

Send order form to

soft launch

participant

Yes

FReceive Friend Add

on FBBrowse FB

G Receive Hyperlink Browse Website

No

F

G

The Gift Hutt Sales Process_L2PM_V0 1So

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Gif

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Te

am

Gif

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llect

ion

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Te

am

Receive order form

from Gift Hutt Sales

Team

Inpur purchase

detail in order formSend to sales team

Receive order formUpdate sales

tracking toolOrder details?

Prepare order &

notify collections &

Deliveries teamC

Receive notification

& standby for goodsC

Receive goods from

deliveries team &

Update Sales

Tracking Tool

Notify customers

purchase ready for

collection

D

Normal Collection

DReceive notification

& Collect GoodsE

E

Despatch Goods,

Receive Payment,

Issue Receipt &

update tracking tool

End

Note special date

for collection &

Prepare order &

notify collections &

Deliveries team

Prepare order (Add

$5 delivery fee) &

notify deliveries

teamDelivery

Special date collection

Update Tracking

tool with instalment

payments

Layby C

The Gift Hutt Sales Process_L2PM_V0 1G

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Soft

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Receive notification

& Collect order for

delivery

Delivery order to

customer

Receive order &

Make payment

Receive Payment,

Issue Receipt &

Return to

Collections Team

Receive payment,

receipt book &

update sales tracker

End