staff satisfaction survey folder/yearbook/lesotho_bos_user_… · web viewinstead of sending your...

User surveyThe Bureau of Statistics has decided to conduct a user survey. The intention is to get feedback from our users of statistics. Your response will help us to improve on our output and dissemination system. The survey contains seven questions:

0. As we are distributing the survey together with the Statistical Yearbook 2008 we would be grateful for your assessment of and comments on the Yearbook.

1. This question intends to find out how and where you get statistical data for Lesotho.

2. Use and assessment of statistics produced by the Bureau of Statistics. The question contains a list 19 statistical outputs. We want to find out which of these statistics you have used or are using and an assessment of the ones you have used.

3. This question is short and intends to find out how important comments on and analysis of our published statistics are.

4. This question is short and intends to find out how ‒ in which way ‒ you want to receive our publications.

5. Assessment of the Bureau’s publications. The question contains a list 19 pub-lications. We want to find out which of these publications you have used and an assessment of the ones you have used.

6. This question intends to find out about the use of our website and also to get your assessment of it.

Please, send your completed survey to:

Bureau of StatisticsPO Box 455Maseru 100Lesotho

Instead of sending your response to the address above, you can download the questionnaire as a Word-file from the Bureau’s website www.bos.gov.ls and fill it out on your computer.Then attach it to an e-mail [email protected]

mailto:[email protected]

http://www.bos.gov.ls/

Your details

Name:

Organisation:

Phone/cell:

E-mail:

0. Please, assess the quality of the Statistical Yearbook 2008

Con-tents

Presen-tation

No opinionVery lowLowAcceptableHighVery high

Are there any areas that you think are missing in the Yearbook? If so, which ones:

Other comments and suggestions on the Yearbook:

2

1. How and from where do you get access to statistical data for Lesotho?Tick one or more options.

111 Printed publications released by the Bureau of Statistics112 Printed publications released by the Central Bank of Lesotho 113 Printed publications released by other organisations in Lesotho. Please, specify:

114 Printed publications released by international organisations

121 The website of the Bureau of Statistics122 The website of the Central Bank of Lesotho 123 Websites of other Lesotho organisations. Please, specify:

124 Websites of international organisations

131 Data provided on request by the Bureau of Statistics132 Data provided on request by the Central Bank of Lesotho 133 Data provided on request by Lesotho organisations. Please, specify

Comments and suggestions in the empty space below:

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2. The list below includes statistics produced by BOS. Indicate which statistics you use by ticking Yes if you do or No if you don’t.

201 National accounts Yes NoIf yes, please answer the following questions:

Do you get the statistics in time for your purposes? Yes NoNo

opinion

Are the statistics sufficiently complete for your purposes? Yes NoNo

opinion

Are you satisfied with the quality of the statistics? Yes NoNo

opinion

How do you get the statistics? Tick one or more options Printed publicationThe website of the BureauProvided on request


202 Consumer price index Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



203 Foreign trade statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



4

2. (Continued) The list below includes statistics produced by BOS. Indicate which statistics you use by ticking Yes if you do or No if you don’t.

204 Manufacturing statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



205 Transport and communications statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



206 Household income and expenditure; poverty Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



5

2. (Continued) The list below includes statistics produced by BOS.Indicate which statistics you use by ticking Yes if you do or No if you don’t.

207 Crop statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



208 Livestock statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



209 Statistics on livestock products Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion


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210 Statistics on urban agriculture Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



211 Environmental statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



7

212 Demography statistics (populations censuses) Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion




213 Vital registration statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



214 Tourism statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



8

215 Education statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion




216 Health statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



217 Labour statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



9

218 Crime statistics Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion




219 Statistics on correctional services Yes NoIf yes, please answer the following questions:


opinion


opinion


opinion



3 What is most important for you?

31 To get statistics as soon as they are ready without analysis and explanations32 To wait a little bit to get a write-up with analysis and explanations33 Don’t know


10

4 Do you want publications of the Bureau of Statistics Yes NoDon’t know

41 … as printed publications?42 … sent by e-mail?43 … downloaded from www.bos.gov.ls?


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5. How do you assess the quality of the Bureau’s publications?The list below is in alphabetical order and includes publications that have been released in since 2007. Most of the Bureau’s publications are published in the series Statistical Reports; the number of the latest release in this series is indicated were applicable.Please, indicate which publications you have used by ticking the appropriate box. Then, assess the quality of the publications you have used by ticking the appropriate boxPlease, assess two dimensions of quality: ‒ the contents of the publication weighing in questions such as: are the data useful; are essential data

missing; do you find errors or do you suspect there are errors; do you find the write-up useful.‒ the presentation looking at factors such as the layout and the use of graphs

501 Agricultural situation reportI have used this

publicationIf Yes, assess quality

Con-tents

Presen-tation

Latest release: 2008 Edition Yes No No opinionVery lowLowAcceptableHighVery high

Comments and suggestions on this publication, if any, in the empty space below:

502 Agriculture in urban areasI have used this


Con-tents

Presen-tation

Latest release: Statistical Reports No 14:2008 Yes No No opinionVery lowLowAcceptableHighVery high


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5. (Continued) How do you assess the quality of the Bureau’s publications?

503 Consumer price indexI have used this


Con-tents

Presen-tation



504 Correctional services statistics I have used this


Con-tents

Presen-tation



505 Crime statisticsI have used this


Con-tents

Presen-tation



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506 Crop statisticsI have used this


Con-tents

Presen-tation



507 Education statisticsI have used this


Con-tents

Presen-tation



508 Foreign trade statisticsI have used this


Con-tents

Presen-tation



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509 Health statisticsI have used this


Con-tents

Presen-tation



510 Household budget survey 2002/03 and 1994/95I have used this


Con-tents

Presen-tation

Published in April 2007 Yes No No opinionVery lowLowAcceptableHighVery high


511 Labour force statisticsI have used this


Con-tents

Presen-tation

Statistical Reports No 19:2007 Yes No No opinionVery lowLowAcceptableHighVery high


15


512 Livestock productsI have used this


Con-tents

Presen-tation



513 Livestock statistics I have used this


Con-tents

Presen-tation



514 National accountsI have used this


Con-tents

Presen-tation



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515 Performance of manufacturing sectorI have used this


Con-tents

Presen-tation



516 Population census 2006, preliminary resultsI have used this


Con-tents

Presen-tation

Published in August 2007 Yes No No opinionVery lowLowAcceptableHighVery high


517 Tourism statisticsI have used this


Con-tents

Presen-tation



17


518 Transport and communication statistics I have used this


Con-tents

Presen-tation



519 Vital registrationI have used this


Con-tents

Presen-tation



520 Any other publication not listed above; specify:I have used this


Con-tents

Presen-tation

Yes No No opinionVery lowLowAcceptableHighVery high


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6.Have you ever visited the website of the Bureau of Statistics?www.bos.gov.ls Yes NoIf Yes, please answer the questions 61-63If No, please answer question 64

61 I check the website whenever I need data Yes No62 Do you find the information you need on the website?

AlwaysMore often than notIt has happened, but most times I don’t Never

63 How do you assess the quality of the website?No opinionVery lowLowAcceptableHighVery high

64 Why haven’t you visited the website?I didn’t know about itI don’t have access to the Internet

Comments and suggestions on the website, if any, in the empty space below

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