staff receive lean office and lean foundation accreditations · 2 newsletter issue 7, 2014 improve...
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Newsletter Issue 7, January 2014
Improve Innovate Inspire
Staff Receive Lean Office and
Lean Foundation Accreditations At the beginning of the new year we celebrated with 42 staff who achieved Lean accreditations through
participation in Lean Office and Lean Foundation training with the Continuous Improvement Team.
Staff completed a course of e-learning, attended 2 full day Master Classes which combined theory
and practical exercises to equip them with Lean tools and methodologies to improve efficiency and
productivity in the workplace, and were supported by Line Managers and teams to complete a 30 day
work based service improvement project. Project achievements were showcased at a celebratory event
in Trust Headquarters at the start of January where staff received certificates from the Director of
Performance and Reform and Director of Human Resources and Organisational Development. Kieran
Donaghy commented: “It was a privilege to be asked to attend the Lean Office and Foundation days as the quality and ingenuity of the projects were excellent. The enthusiasm and commitment of all those presenting was clearly evident as they demonstrated practical solutions to often long standing problems. The tools they have gained will place themselves and the Trust at the front of innovative practice.”
Jane Murphy, Acute Directorate and Lean Office programme participant said: “I found the Lean Office course to be very beneficial…it provided me with a lot of tools and knowledge…I
would definitely recommend this course and feel it was very
worthwhile.” Continued on Page 2...
Continuous Improvement
In this issue...
Page 2:
Lean
Accreditations
Page 3:
Lean Training
Page 4
Trust Information
Hub
Page 5:
Connect Coaching
Page 6: Autism Team:
Working Well
Together
Page 7:
PCS: Continence
Team Update
Paula Clarke,
Director of Performance
and Reform, Aldrina
Magwood, Assistant
Director Best Care, Best
Value and
Kieran Donaghy, Director
of Human Resources and
Organisational
Development with staff
who celebrated their Lean
Office accreditations at
the beginning of the New
Year
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Newsletter Issue 7, 2014
Improve Innovate Inspire
Continuous Improvement
Staff Receive Lean Office and
Lean Foundation Accreditations Continued from Page 1…
Paula Clarke, Director of Performance and Reform, commented: “It was a pleasure to attend these presentations and hear from participants about their
projects and what they had done to improve the services they provide. Their enthusiasm and commitment shone through and the breadth of services involved was surprising. It is
encouraging to know that staff are taking personal responsibility to ensure that we continuously look at how we can do things better and see that every change matters, no
matter how small it might seem. I am delighted that staff value the Lean training available and want to thank the Continuous Improvement team and all the participants
for their hard work and desire to make a difference”.
Projects completed by attendees included:
Lean Office: Standard Operating Procedures for Community Addiction Triage, a User Guide for HRPTS
E-Learning, Developing a Shared Calendar for AHPS, In / Out Boards for CYPS Staff at John Mitchell
Place, Toolkit for Social Workers in OPPC, Banbridge H&SSC and various workplace re-organisation
initiatives. Lean Foundation: Streamlining the Learning Disability Bed Database process, Introducing
Admission Packs to Wards 1&2, Loane House, STH , Computerisation of Multiple Sclerosis Patient Drug
Therapy Pharmacy Records , Acute Financial Management Resource Tool Kit, Improving Stock
Management and Storage within CAH Laundry as well as other service improvements including Standard
Operating Procedures and workplace organisation projects.
Click here to see case studies of the projects completed: 2013 - All Documents Lean Office
2013 - All Documents Lean Foundation
Paula Clarke,
Director of
Performance and
Reform, Aldrina
Magwood,
Assistant Director
Best Care Best
Value and Line
Managers with
Staff who
achieved
Lean Foundation
accreditations at
the start of the
year
For more information on Lean Training or the projects mentioned in this article please contact
Kelly McFarland
028 3861 3769
The Continuous Improvement Team
are running Lean Training in the
Spring: see page 3 for information
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Newsletter Issue 7, 2014
Improve Innovate Inspire
If you would like to avail of E-Learning rather
than participate in a formal programme at this
time you can access a wide range of continuous
improvement e-learning materials which can
support on-going personal and professional
development and facilitate both individuals and
teams to “find a better way to do things” in the
workplace.
Modules can be “pick and mixed” depending on
which is the most useful for staff to undertake.
Each module takes up to 2 hours to complete and
allows the learner to shape the training to their
individual needs.
Courses Available
Include: (please click here for more
detail CI E-Learning)
Lean Training 2014 "If you always do what
you've always done, you'll
always get what you've
always got." Henry Ford (1863-1947)
The Trusts Continuous Improvement Team are
inviting staff to attend Lean Training in 2014
Lean Office: Targeting Admin and Clerical Staff bands 2-5, and
involves 10-12 hours e-learning, attendance at 2 full day
master classes and completion of a 30 day service
improvement project
Lean Foundation: Targeting all Staff bands 2-5, particularly those who
provide direct care / services to patients / clients, and
involves 12+ hours e-learning, attendance at 2 full day
master classes and completion of a 30 day service
improvement project
Lean Practitioner: Targeting Staff band 5 upwards, particularly those who
have prior Lean experience and involves 14+ hours e-
learning, attendance at 2 full day master classes and
completion of a 60 day service improvement project
Topics Covered in the training include: Well Organised Working Environment
Standard Operating Procedures
Email Management
Meetings Management
Planning and Sustaining Improvement
Process Flow Analysis
Problem Solving
Capacity and Demand
Continuous Improvement
To register for E-Learning or to attend the Lean courses please contact
Kelly McFarland 028 3861 3769
For dates of training and further
information please click here
Lean Office:Training Materials
Lean Foundation:Training Materials
Lean Practitioner:Training Materials
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A Rapid Improvement Discharge Workshop
took place in May 2013. Representatives
from across Acute and OPPC
multidisciplinary teams identified a need
to improve timely two way communication
between hospital and community teams for
patients aged over 65 years. This
approach to discharge planning would
support patient assessment, treatment and
the seamless transfer of care from
hospital to community services ensuring
patients receive the right service in the
right place at the right time.
In September 2013 an Information Hub concept was
introduced as a 6 month pilot, based on review of
the current patient discharge pathway and the
identification of service improvement
opportunities. The Information Hub reviews all
Craigavon and Daisy Hill Hospital admissions in
the previous 24 hours and cross references
these against Trust information systems to
facilitate an alert to the Integrated Care and
Memory Teams to advise that a patient or client
known to them has been admitted to hospital.
The alert triggers an email response from the team advising of the patients physical, cognitive and
social status prior to hospital admission. This email is forwarded to the admitting ward team and is vital
to inform the assessment, treatment and safe and timely discharge plan for patients. It also includes
the name of the keyworker and their contact details should further follow up discussion be required.
From December 2013 the Information Hub extended its remit to advise community teams when a
patient has been admitted to Lurgan or South Tyrone Hospitals. There is huge potential to further
expand on the work of the information hub by connecting with other Community Services which impact
on patient care and management.
Watch this Space... The pilot is currently being
evaluated and the outcomes will be available for sharing in our next
newsletter
Newsletter Issue 7, 2014
Improve Innovate Inspire
Continuous Improvement
Rapid Improvement Discharge Project –
‘The Southern Trust Information Hub’
For further information about the Info Hub… Please contact Charlotte-Anne Wells
or Mairead Kirk at
Kathy Foy, Information Hub
Officer, Mairead Kirk, Access and Information Manager and
Sarah McClelland, Information Hub
Officer
Information Hub Directorate Leads: Charlotte-Anne Wells, Acute TYC
Lead and Debbie Campbell,
ICT Manager
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Newsletter Issue 7, 2014
Improve Innovate Inspire
Connect Coaching
The Trust‟s Connect Coaching Service offers a
confidential, one-to-one or group, time-limited (usually 4-5
sessions) coaching service by professionally trained staff.
Sessions will typically last from 30 minutes to 1 hour and,
where possible, will be via telephone.
Coaching aims to help people when they want to bring about
personal change in their lives and work, to shift their
perspective, reflect on their choices and realise their
individual potential. It is a relationship where the total focus
is on you and what will help you achieve your goal.
To be eligible to use the Connect Coaching Service, you must
be employed by the Trust, be supported by your Line
Manager and meet one or more of the following criteria:
Facing a work based challenge.
Responding to change.
Be newly appointed to your role.
Be involved in a clinical or service leadership / management /
project lead role or be a specialist practitioner.
Leading service improvement / development.
Being developed for future succession.
13 senior managers from the Southern Trust are now available as Coaches, along with colleagues from
the Western Trust, HSE West and HSE Dublin North East – giving a total of 72 senior health and social
care managers drawn from across all of the CAWT partner organisations who are able to offer
confidential one-to-one coaching.
What colleagues have said: “Talking about the issues with someone who was completely independent helped me to see others’ views.” “I had an action plan at the end of each session to have completed by the next one - all directing me towards my initial goal.” “I found it quite a challenge for me and it pushed me to be more creative in terms of problem solving. It helped me to explore barriers to change within 'me', as well as my team, to change and resistance.” “The sessions challenged my own thoughts and beliefs and excuses for things not going as I want them to and enabled me to decide on practical steps that I could do to feel more empowered and less frustrated.”
Continuous Improvement
For further information on this article or to request a
Coaching session please contact Anne Forsythe,
Learning & Development Manager & Connect Coach at anne.forsythe@southerntrust.
hscni.net
or click here: http://vsrintranet.southerntrust.local/
SHSCT/HTML/HR/ManagementTraining.htm
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Newsletter Issue 7, 2014
Improve Innovate Inspire
Autism Team -
Working Well Together
The Acorns Building, St Luke‟s Hospital site has become a new dedicated „Autism Centre‟ providing a co-ordinated, trans-generational service for all those living with or affected by autism in the SHSCT area. The centre will provide not just accommodation for staff but an identifiable hub for Autism Services, its activities, and the children, adults, families and carers who would use it.
The Autism Team already have a strong culture of continuous improvement, continually striving to look at new ways of working and service developments. As part of the Trust values SMT have given a commitment to “value and give recognition to staff, and support their development to improve our care”, “embrace change for the better” and to “listen and learn”.
The Continuous Improvement Team facilitated “Time out” for the Autism Team on 2 October 2013. The aims were to: create a stronger sense of a single service understand each other‟s roles and responsibilities create a team vision and objectives for the way forward
The programme included activities to assist the team to gain an understanding of each others job roles, develop a shared vision statement and take time out to reflect on challenges faced in the working day as well as identifying potential solutions.
Geraldine Maguire, Assistant Director of Specialist Child Health and Disabilities and Peadar White, Head of CAMHS / ASD and ACE attended the event with their staff.
Lesley Waugh, Co-ordinator for Autism Services said of the event: “it provided us with a great opportunity to take time out of our usual schedules, bring our fast-growing service into one place for the day, and reflect on how we can work more effectively together. Everyone participated with enthusiasm, and the whole day was very positively evaluated. A document summarising the work was subsequently issued, along with an action plan which is regularly reviewed within the teams.”
Continuous Improvement
If you would like to Take Time Out with your team
and organise a “Working Well Together” event please contact the Continuous
Improvement Team at 028 3861 3769
Members of the Trusts Autism Team Participating in their
“Working Well Together” Event at Seagoe Parish Centre, Portadown
Open Day Invitation The Trust’s new Autism Centre at The Acorns, St Luke’s Hospital site, Armagh, is hosting an
open day on: Monday 24th February 2014
9.30am to 12.30pm for coffee and 2.00pm to 4.30pm for afternoon tea
Please make a note in your diary to call in!
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Newsletter Issue 7, 2014
Improve Innovate Inspire
Productive Community
Services (PCS):
Continence Team Update
The Trusts Continence Team have been forerunners in
the Productive Community Services programme using the
training modules to review their systems and processes,
organise their working environments and use visual
management techniques to display team and patient data.
Wendie McQuillan, Acting Team Leader, has become a
PCS Champion, attending various training programmes in
the Trust as a guest speaker to talk about the benefits
PCS can offer.
At a recent catch up with Wendie she told us that PCS
enabled the continence team to “take time out together
to look at new ways of working”. She went on to explain
that PCS was a good opportunity for teams to set up new
documentation and improve their services as it enabled
them to look in detail at how the service was working,
where it‟s pitfalls were and what could be done to make
things go more smoothly for staff and patients.
PCS has been a platform for learning about each other‟s
roles and responsibilities and thus consolidating the
team. The use of the “Patient Status at a Glance”
module prompted the service to look at their clinic
system and as a result they have put a board in place
which helps staff to be more organised on visits by
seeing the geographical location.
Members of the team have appreciated the opportunity
to develop new skills and have benefitted from improving
their IT and organisational abilities and understanding
each other‟s roles.
Watch this Space… PCS has been a
positive team building opportunity for the Continence
Service, so much so that they are already embarking on
a pilot of the “Planning Our Workload” module which
will be cascaded to all PCS teams in the Spring.
Continuous Improvement
Front row (left to right) Debbie Connelly (Continence Nurse Specialist); Wendie McQuillan (Acting Team Leader); Diane Kerr (Continence
Nurse) Back Row (left to right) David Calvin (Continence
Nurse); Veronica Mulholland (Clerical Officer); Angela McVeigh (Director of Older People and
Primary Care Services); Martina Thompson (Acting Head of Specialist Primary Care Services and
Orthopaedic ICATS); Judith Gordon (Continence Nurse); Roisin Toner (Assistant Director of
Enhanced Services for OPPC)
Two of the PCS notice boards in
the Continence Team offices at Lurgan Hospital
For further information about the Continence Team and its
services please contact: [email protected]
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Newsletter Issue 7, 2014
Improve Innovate Inspire
In our Next Issue… Look out for articles on: Productive
Community Services: “Planning Our Workload”
CYPS: Family
Intervention Team Project Development of SHSCT
Quality Improvement Strategy
Coaching
Update Lean Sharing
Event Update Evaluation of the Trust
Information Hub Lean
Practitioner Projects
Project Shortlisted for Lean Healthcare
Academy Award
The 5 OPPC Non Acute wards in
Lurgan and South Tyrone
Hospitals have made it to the
final shortlist for a Lean
Healthcare Academy (LHA)
Award under the Productive
Series (International) category.
The team took time out from their busy wards to
identify and action improvements to the patient
admission and discharge process which were
underpinned by the Trusts vision to deliver safe,
high quality, person centred services.
Call for Posters For Continuous Improvement
Sharing Event
The Trust is hosting a Continuous Improvement
Sharing Event in partnership with Lean Healthcare
Academy in Spring 2014. The invitation will be
extended to colleagues in both Northern and
Southern Ireland to showcase the commitment and
enthusiasm of our staff to continuously find
innovative and improved ways of working.
If you or your team have participated in a
quality or service improvement project which resulted in a change to your service or a new way of working please contact the
Continuous Improvement team:
028 3861 3769
Continuous Improvement
We wish the team Good Luck with the LHA Awards on 6 February 2014
For further information on the Continuous Improvement Newsletter,
to receive it in a different format or to submit an article for
inclusion please contact the team 028 3861 3769