staff at the bay call 911 during the stanley cup riot
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7/30/2019 Staff at The Bay call 911 during the Stanley Cup Riot
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Integrated Riot Investigation Team911 Calls
2a1-911 Call 1 (FD) (00:03:02)Incident #11-94478
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?F Unknown Female
CT Call Taker
CD Central Dispatcher
______________________________________________________________________
Phone rings
?F Hello?
CT Hi, maam. Where are you?
?F Were on Georgia Street, were a little bit trapped, and theres a complete fuckin
riot and theres no police here.
CT OK. Youre about Georgia and Seymour?
?F Yes. Between Seymour, and theyre kicking in all the windows of The Bay,
theyre threatening people, and its, its absolutely bedlam and theres. I dont
see a police officer in sight.
CT OK. We are downtown, but were not at that exact location at the moment.
?F Well
CT Uh
?F The Bay is the target now. Theyve kicked in four windows and theyre stealing
everything they can get their hands on, and I can see theres Bay employees
inside that are also terrified. We just stopped a looter and made him throw six
purses back. But I see the employees inside and theyre terrified.
CT OK.
?F Theyre busting in windows.
CT And what are they using to broke, break into the windows?
?F Theyre using, theyre using the things they use for um, the pylons, the things
with the, the metal spears on the end cause.. What are they called?
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Sawhorses. And the sawhorses have the metal spears and theyre using that to
bust the windows.
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Background noises
?F And theyre using the mailboxes and the newspaper boxes, and theres now six
windows out, I believe, and theres about ten guys up on the roof
Background noises
?F and theyre going into the store and the people in the store are not safe. And I
dont see one police officer. Ah, god. Oh my god. Theres a fire inside. Theres a
fire
CT Theyre starting a fire?
?F inside Sasso hairdressers. I see flames.
CT Is that beside The Bay?
?F (Unintelligible) and youre there. Yes. Sasso hairdressers. Or maybe its The
Bays reflection. Theres a fire in The Bay. Theres a fire in The Bay. Its a
reflection. So, honestly, you need everybody to get
CT OK.
?F down here.
Background noises
?F My god. The place is going up and theres people more going on the roof.
Theyre gonna get killed.
CT OK.
Background noises
CD CD.
CT CD for file 529. Theres a fire started inside The Bay and there are people stuck
on the roof.
CD We already know about that.
CT OK.
CD The Fire Departments trying to get in there.
CT All right. Cheers.
CD Thanks.
?F But we need more police. We need more police.
CT Yeah. We are on the way.
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?F More. More. Honestly? Call out the National Guard or the Army. Like this is, this
is actually. Its crazy. Its insane.
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Background noises
CT OK.
?F No. You need more.
CT I know.
?F I dont see one police officer in armoured gear, and I understand what youre
doing but its not cool. You need more people in here.
CT Were working to get more people there right now.
?F Theres a lot of people here.
CT Theres over a hundred and sixty thousand people downtown. Were trying to get
there right now, OK?
?F But a lot of people are afraid to move and we dont want to be tear-gassed by
going the wrong direction.
CT No. I can understand that. And we are coming as soon as possible, OK? Just try
to stay safe, OK?
?F OK.
CT All right. Thank you.
Call ends
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Integrated Riot Investigation Team911 Calls
2a2-911 Call 2 (D6) (00:03:54)Incident #11-94478
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Q Queue
?M1 Unknown Male 1
?M2 Unknown Male 2
A Automated MessageCD Central Dispatcher
CT Call Taker
?F Unknown Female
?M3 Unknown Male 3
______________________________________________________________________
Emergency tone
Unintelligible background voices
Q 9-1-1. Police, ambulance, or fire?
?M1 Police. Vancouver.
Q Yes. Stay on the phone.
Dial tone
Phone ringing
?M1 Tell them just to get out of there.
?M2 (Unintelligible)
Q Know where you are.
A the Vancouver Police Department
?M1 Stay here.
A Dont hang up.
?M1 Were, were outta here. Tell them to get out of there.
A next available call taker.
?M1 Get out of there.
Q Whats going on?
?M1 Uh, 674 Granville Street. The Bay. Theyve broken our windows, theyre coming
in and theyre stealing our merchandise. We need assistance now.
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Q kay. Stay on the phone.1
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A next available call taker.
Q What side are they?
?M1 The uh, Gr-, Georgia side. Theyre breaking (unintelligible)
Q And your staff?
?M1 Yeah, the, yeah. Georgia side.
Q kay. Stay on the phone.
Background noises
A Please stand by for the next available call taker.
Background noises
Q They broke a window. Theyre stealing merchandise?
?M1 Yeah. And all throughout the store just stealing merchandise.
Q How many people?
?M1 Theres uh, theres a whole lot of people. I cant give you a number.
Q kay.
Background noises
?M1 , get outta there. Get away.
Background noises
Q Is anyone being hurt?
A next available call taker.
?M1 No.
CD CD.
Q CD, just youre so aware of 53. People have broken the window to The Bay and
theyre uh, inside looting and stealing merchandise.
?M1 Get away.
CD OK.
?M1 Sorry?
Unintelligible background voices
?M1 Get away. Get away. Get away.
A Please stand by for the next available call taker.
?M1 Go. Go. Go. Just get out of here.
Q Who are you talking to? (Short pause) Who are you talking to?
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?M1 One of my co-workers. Im just clearing the area.1
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Background noises
Q And everyone is safe?
?M1 Yeah. Right now, but theyre, theyre coming into our building and taking our
merchandise (unintelligible)
A Please stand by for the next available
Q kay. Its just property, OK? Right now, weve got to make sure everyone is safe.
Whats your first name?
?M1 (Unintelligible)
Background noises
?M1 theres glass coming through. Do not stand here.
Phone ringing
CT Vancouver Police.
Q Its OK. I tak-, Ive taken the file.
CT Sorry?
Q Ive taken the file.
CT OK.
Background noises
Q kay. Whats happening now?
?M1 Uh, theyre just breaking out windows. They climbed in and grabbed some uh,
some purses and YN watches. Um, theyre starting to disperse a little bit
(unintelligible).
Q Do you guys have somebody thats gonna come and fix the windows?
?M1 Well, well have to call the glass company but Im just concerned about our
safety. Were. Weve moving every-, everybody up to the top floor of the store.
Q Theyre. Youre moving everyone to the top floor?
?M1 Yeah. (Unintelligible)
Q And the window thats damaged is on Georgia?
?M1 Yes (unintelligible).
Q Is that right?
?M1 Between Georgia and Seymour weve got multiple windows that are damaged.
Background noises
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Q How many staff?1
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?M1 Uh, theres about 50 to 60 staff, and customers as well.
Background noises
Q Do you have a security company?
?M1 Uh, well uh, theres in-, four in-house security guards and uh, five contract
uniformed security guards.
Background noises
Q (Unintelligible)
?M1 Sorry? Everybody went up Theyre just coming upstairs. They were bashing
windows and were coming through. I took everyone upstairs. It was unsafe.
?F Yeah, yeah. But what about the onsite security guards?
?M1 Theyre all upstairs.
?F (Unintelligible)
Q OK. We have the file up. Everyone needs to be safe, and if that means
evacuating, and security can stand near the windows, thats the best thing to do,
OK?
?M1 No, no, they cant because theres, theres glass coming through the windows
right now. (Unintelligible)
Q So you guys could go out a front door, cant you?
?M1 Yeah, we can. But no we cant. Its unsafe.
?M3 No no no no no. You cant.
Q Well, it might be safer than staying inside, sir.
?M1 Yeah. Were gonna stay inside right now.
Q OK. Bye.
M1 Thank you. Bye.
Call ends
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Integrated Riot Investigation Team911 Calls
2a3-911 Call 3 (B6D) (00:04:07)Incident #11-94478
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CT Call Taker
?F Unknown Female
?M1 Unknown Male One
?M2 Unknown Male Two
______________________________________________________________________
Emergency tone
Background noises
CT Vancouver Police.
?F Hi. Is anybody going to come to The Bay downtown Granville? cause uh, theres
about a hundred people inside here and theres about 50 thousand people
outside with weapons. We need somebody to come here right now.
CT Yes, maam. The police are coming there. Where are you in The Bay?
?F Uh, the main level.
CT OK. And how many people are in The Bay?
?F About a hundred people downstairs.
CT Are you able to get out of the building?
Background noises
CT Are you able to get out of the building?
?F No. We cant. We cannot leave the building. Theres people outside with
weapons and uh, attacking the people inside.
CT OK. Are you able to go to a secure area?
?F No. We dont have a secure area especially because the fire alarm is sounding.
Theres fire outside the, the door.
CT OK. Just a moment.
Background noises
?F We have people here, we have (unintelligible) here, so rush. So rush.
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?M1 (Unintelligible) too eh?1
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?F Yes. Everybody grab one.
Background noises
?F This way.
Unintelligible background voices
?F He said, he said go that way. Who is um.
?M1 Who is it?
?F Uh, one of your guys.
Unintelligible background voices
?F (Unintelligible)
CT Im sorry. The. Are you. Who are you talking to, maam?
Background noises
?F Sorry. Um, the store security manager.
CT OK.
?F Were going to a loading dock cause thats
CT OK.
?F the only place we can get to right now where theres no people.
CT OK. Where are you right now?
?F What level is this?
CT Pardon me?
?F Uh, lower level.
CT Lower level.
?F Yes.
CT OK. Are you able to leave through the mall?
?F No. We cannot leave through the mall.
CT OK. So the only way is to go upstairs?
?F Im sorry?
CT The only way to leave is to go upstairs?
?F To the loading dock.
CT OK. Can you get out through the loading dock?
?F I am not sure yet. Were not there yet and now theres massive crowds of people
so were just trying to get them to the safest place we can.
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CT OK. We have some police on scene there.
?F OK.
CT Having a look. How many staff are there?
?F Um, I dont know how. I dont have count of that.
CT A-, approximately.
?F We have a. Theres about a hundred people with us right now.
CT A hundred staff?
?F Theyre not staff. Its a mix of staff and customers who were left behind before we
closed the door.
Background noises
?M2 (Unintelligible)
?F Go way. Hey. This way.
?M2 This way.
CT Are you all going towards the loading bay?
?F No. They have separated and I dont know where the other half is going.
CT OK.
Background noises
CT Just a moment.
Background noises
Short pause
CT Hi, maam?
?F Yes.
CT Hi. Theres lots of, lots of police there. Theyre just waiting to move in.
?F (Unintelligible)
CT OK. So my suggestion for you
?F Yes.
CT is to stay in the lower level. Stay together
?F Yes.
CT and wait for the police to come downstairs, OK?
?F OK. We are waiting for the police.
CT OK.
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?F Were going to the loading dock. The other half I dont know. They went back
upstairs.
CT OK. Is the loading door going to be open, do you know?
?F I dont know.
CT OK. Well, I dont want you to get trapped somewhere
?F OK.
CT so dont go
?F Yes.
CT somewhere where youre gonna get trapped. OK?
?F Im. Sorry?
CT I dont want you going somewhere where youre going to get trapped.
?F OK.
CT But theres a lot of police that are just about to move in.
?F OK.
CT OK?
?F OK.
CT So stay together and wait for the police.
?F OK.
CT All right?
?F Yes.
CT Ill let you go. Just wait there for the police.
?F OK.
CT OK. Bye.
RECORDINGS END.
END OF INTERVIEW
Transcribed By (VA9451/2012-10-11)
Transcript Proofed By Member (D/Cst R. JEFFREY 2620 / 2012-10-12):