staff at the bay call 911 during the stanley cup riot

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  • 7/30/2019 Staff at The Bay call 911 during the Stanley Cup Riot

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    Integrated Riot Investigation Team911 Calls

    2a1-911 Call 1 (FD) (00:03:02)Incident #11-94478

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    ?F Unknown Female

    CT Call Taker

    CD Central Dispatcher

    ______________________________________________________________________

    Phone rings

    ?F Hello?

    CT Hi, maam. Where are you?

    ?F Were on Georgia Street, were a little bit trapped, and theres a complete fuckin

    riot and theres no police here.

    CT OK. Youre about Georgia and Seymour?

    ?F Yes. Between Seymour, and theyre kicking in all the windows of The Bay,

    theyre threatening people, and its, its absolutely bedlam and theres. I dont

    see a police officer in sight.

    CT OK. We are downtown, but were not at that exact location at the moment.

    ?F Well

    CT Uh

    ?F The Bay is the target now. Theyve kicked in four windows and theyre stealing

    everything they can get their hands on, and I can see theres Bay employees

    inside that are also terrified. We just stopped a looter and made him throw six

    purses back. But I see the employees inside and theyre terrified.

    CT OK.

    ?F Theyre busting in windows.

    CT And what are they using to broke, break into the windows?

    ?F Theyre using, theyre using the things they use for um, the pylons, the things

    with the, the metal spears on the end cause.. What are they called?

    VPD #11-94478 911 Calls Page 1 of 11

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    Sawhorses. And the sawhorses have the metal spears and theyre using that to

    bust the windows.

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    Background noises

    ?F And theyre using the mailboxes and the newspaper boxes, and theres now six

    windows out, I believe, and theres about ten guys up on the roof

    Background noises

    ?F and theyre going into the store and the people in the store are not safe. And I

    dont see one police officer. Ah, god. Oh my god. Theres a fire inside. Theres a

    fire

    CT Theyre starting a fire?

    ?F inside Sasso hairdressers. I see flames.

    CT Is that beside The Bay?

    ?F (Unintelligible) and youre there. Yes. Sasso hairdressers. Or maybe its The

    Bays reflection. Theres a fire in The Bay. Theres a fire in The Bay. Its a

    reflection. So, honestly, you need everybody to get

    CT OK.

    ?F down here.

    Background noises

    ?F My god. The place is going up and theres people more going on the roof.

    Theyre gonna get killed.

    CT OK.

    Background noises

    CD CD.

    CT CD for file 529. Theres a fire started inside The Bay and there are people stuck

    on the roof.

    CD We already know about that.

    CT OK.

    CD The Fire Departments trying to get in there.

    CT All right. Cheers.

    CD Thanks.

    ?F But we need more police. We need more police.

    CT Yeah. We are on the way.

    VPD #11-94478 911 Calls Page 2 of 11

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    ?F More. More. Honestly? Call out the National Guard or the Army. Like this is, this

    is actually. Its crazy. Its insane.

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    Background noises

    CT OK.

    ?F No. You need more.

    CT I know.

    ?F I dont see one police officer in armoured gear, and I understand what youre

    doing but its not cool. You need more people in here.

    CT Were working to get more people there right now.

    ?F Theres a lot of people here.

    CT Theres over a hundred and sixty thousand people downtown. Were trying to get

    there right now, OK?

    ?F But a lot of people are afraid to move and we dont want to be tear-gassed by

    going the wrong direction.

    CT No. I can understand that. And we are coming as soon as possible, OK? Just try

    to stay safe, OK?

    ?F OK.

    CT All right. Thank you.

    Call ends

    VPD #11-94478 911 Calls Page 3 of 11

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    Integrated Riot Investigation Team911 Calls

    2a2-911 Call 2 (D6) (00:03:54)Incident #11-94478

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    Q Queue

    ?M1 Unknown Male 1

    ?M2 Unknown Male 2

    A Automated MessageCD Central Dispatcher

    CT Call Taker

    ?F Unknown Female

    ?M3 Unknown Male 3

    ______________________________________________________________________

    Emergency tone

    Unintelligible background voices

    Q 9-1-1. Police, ambulance, or fire?

    ?M1 Police. Vancouver.

    Q Yes. Stay on the phone.

    Dial tone

    Phone ringing

    ?M1 Tell them just to get out of there.

    ?M2 (Unintelligible)

    Q Know where you are.

    A the Vancouver Police Department

    ?M1 Stay here.

    A Dont hang up.

    ?M1 Were, were outta here. Tell them to get out of there.

    A next available call taker.

    ?M1 Get out of there.

    Q Whats going on?

    ?M1 Uh, 674 Granville Street. The Bay. Theyve broken our windows, theyre coming

    in and theyre stealing our merchandise. We need assistance now.

    VPD #11-94478 911 Calls Page 4 of 11

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    Q kay. Stay on the phone.1

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    A next available call taker.

    Q What side are they?

    ?M1 The uh, Gr-, Georgia side. Theyre breaking (unintelligible)

    Q And your staff?

    ?M1 Yeah, the, yeah. Georgia side.

    Q kay. Stay on the phone.

    Background noises

    A Please stand by for the next available call taker.

    Background noises

    Q They broke a window. Theyre stealing merchandise?

    ?M1 Yeah. And all throughout the store just stealing merchandise.

    Q How many people?

    ?M1 Theres uh, theres a whole lot of people. I cant give you a number.

    Q kay.

    Background noises

    ?M1 , get outta there. Get away.

    Background noises

    Q Is anyone being hurt?

    A next available call taker.

    ?M1 No.

    CD CD.

    Q CD, just youre so aware of 53. People have broken the window to The Bay and

    theyre uh, inside looting and stealing merchandise.

    ?M1 Get away.

    CD OK.

    ?M1 Sorry?

    Unintelligible background voices

    ?M1 Get away. Get away. Get away.

    A Please stand by for the next available call taker.

    ?M1 Go. Go. Go. Just get out of here.

    Q Who are you talking to? (Short pause) Who are you talking to?

    VPD #11-94478 911 Calls Page 5 of 11

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    ?M1 One of my co-workers. Im just clearing the area.1

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    Background noises

    Q And everyone is safe?

    ?M1 Yeah. Right now, but theyre, theyre coming into our building and taking our

    merchandise (unintelligible)

    A Please stand by for the next available

    Q kay. Its just property, OK? Right now, weve got to make sure everyone is safe.

    Whats your first name?

    ?M1 (Unintelligible)

    Background noises

    ?M1 theres glass coming through. Do not stand here.

    Phone ringing

    CT Vancouver Police.

    Q Its OK. I tak-, Ive taken the file.

    CT Sorry?

    Q Ive taken the file.

    CT OK.

    Background noises

    Q kay. Whats happening now?

    ?M1 Uh, theyre just breaking out windows. They climbed in and grabbed some uh,

    some purses and YN watches. Um, theyre starting to disperse a little bit

    (unintelligible).

    Q Do you guys have somebody thats gonna come and fix the windows?

    ?M1 Well, well have to call the glass company but Im just concerned about our

    safety. Were. Weve moving every-, everybody up to the top floor of the store.

    Q Theyre. Youre moving everyone to the top floor?

    ?M1 Yeah. (Unintelligible)

    Q And the window thats damaged is on Georgia?

    ?M1 Yes (unintelligible).

    Q Is that right?

    ?M1 Between Georgia and Seymour weve got multiple windows that are damaged.

    Background noises

    VPD #11-94478 911 Calls Page 6 of 11

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    Q How many staff?1

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    ?M1 Uh, theres about 50 to 60 staff, and customers as well.

    Background noises

    Q Do you have a security company?

    ?M1 Uh, well uh, theres in-, four in-house security guards and uh, five contract

    uniformed security guards.

    Background noises

    Q (Unintelligible)

    ?M1 Sorry? Everybody went up Theyre just coming upstairs. They were bashing

    windows and were coming through. I took everyone upstairs. It was unsafe.

    ?F Yeah, yeah. But what about the onsite security guards?

    ?M1 Theyre all upstairs.

    ?F (Unintelligible)

    Q OK. We have the file up. Everyone needs to be safe, and if that means

    evacuating, and security can stand near the windows, thats the best thing to do,

    OK?

    ?M1 No, no, they cant because theres, theres glass coming through the windows

    right now. (Unintelligible)

    Q So you guys could go out a front door, cant you?

    ?M1 Yeah, we can. But no we cant. Its unsafe.

    ?M3 No no no no no. You cant.

    Q Well, it might be safer than staying inside, sir.

    ?M1 Yeah. Were gonna stay inside right now.

    Q OK. Bye.

    M1 Thank you. Bye.

    Call ends

    VPD #11-94478 911 Calls Page 7 of 11

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    Integrated Riot Investigation Team911 Calls

    2a3-911 Call 3 (B6D) (00:04:07)Incident #11-94478

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    CT Call Taker

    ?F Unknown Female

    ?M1 Unknown Male One

    ?M2 Unknown Male Two

    ______________________________________________________________________

    Emergency tone

    Background noises

    CT Vancouver Police.

    ?F Hi. Is anybody going to come to The Bay downtown Granville? cause uh, theres

    about a hundred people inside here and theres about 50 thousand people

    outside with weapons. We need somebody to come here right now.

    CT Yes, maam. The police are coming there. Where are you in The Bay?

    ?F Uh, the main level.

    CT OK. And how many people are in The Bay?

    ?F About a hundred people downstairs.

    CT Are you able to get out of the building?

    Background noises

    CT Are you able to get out of the building?

    ?F No. We cant. We cannot leave the building. Theres people outside with

    weapons and uh, attacking the people inside.

    CT OK. Are you able to go to a secure area?

    ?F No. We dont have a secure area especially because the fire alarm is sounding.

    Theres fire outside the, the door.

    CT OK. Just a moment.

    Background noises

    ?F We have people here, we have (unintelligible) here, so rush. So rush.

    VPD #11-94478 911 Calls Page 8 of 11

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    ?M1 (Unintelligible) too eh?1

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    ?F Yes. Everybody grab one.

    Background noises

    ?F This way.

    Unintelligible background voices

    ?F He said, he said go that way. Who is um.

    ?M1 Who is it?

    ?F Uh, one of your guys.

    Unintelligible background voices

    ?F (Unintelligible)

    CT Im sorry. The. Are you. Who are you talking to, maam?

    Background noises

    ?F Sorry. Um, the store security manager.

    CT OK.

    ?F Were going to a loading dock cause thats

    CT OK.

    ?F the only place we can get to right now where theres no people.

    CT OK. Where are you right now?

    ?F What level is this?

    CT Pardon me?

    ?F Uh, lower level.

    CT Lower level.

    ?F Yes.

    CT OK. Are you able to leave through the mall?

    ?F No. We cannot leave through the mall.

    CT OK. So the only way is to go upstairs?

    ?F Im sorry?

    CT The only way to leave is to go upstairs?

    ?F To the loading dock.

    CT OK. Can you get out through the loading dock?

    ?F I am not sure yet. Were not there yet and now theres massive crowds of people

    so were just trying to get them to the safest place we can.

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    Background noises1

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    CT OK. We have some police on scene there.

    ?F OK.

    CT Having a look. How many staff are there?

    ?F Um, I dont know how. I dont have count of that.

    CT A-, approximately.

    ?F We have a. Theres about a hundred people with us right now.

    CT A hundred staff?

    ?F Theyre not staff. Its a mix of staff and customers who were left behind before we

    closed the door.

    Background noises

    ?M2 (Unintelligible)

    ?F Go way. Hey. This way.

    ?M2 This way.

    CT Are you all going towards the loading bay?

    ?F No. They have separated and I dont know where the other half is going.

    CT OK.

    Background noises

    CT Just a moment.

    Background noises

    Short pause

    CT Hi, maam?

    ?F Yes.

    CT Hi. Theres lots of, lots of police there. Theyre just waiting to move in.

    ?F (Unintelligible)

    CT OK. So my suggestion for you

    ?F Yes.

    CT is to stay in the lower level. Stay together

    ?F Yes.

    CT and wait for the police to come downstairs, OK?

    ?F OK. We are waiting for the police.

    CT OK.

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    ?F Were going to the loading dock. The other half I dont know. They went back

    upstairs.

    CT OK. Is the loading door going to be open, do you know?

    ?F I dont know.

    CT OK. Well, I dont want you to get trapped somewhere

    ?F OK.

    CT so dont go

    ?F Yes.

    CT somewhere where youre gonna get trapped. OK?

    ?F Im. Sorry?

    CT I dont want you going somewhere where youre going to get trapped.

    ?F OK.

    CT But theres a lot of police that are just about to move in.

    ?F OK.

    CT OK?

    ?F OK.

    CT So stay together and wait for the police.

    ?F OK.

    CT All right?

    ?F Yes.

    CT Ill let you go. Just wait there for the police.

    ?F OK.

    CT OK. Bye.

    RECORDINGS END.

    END OF INTERVIEW

    Transcribed By (VA9451/2012-10-11)

    Transcript Proofed By Member (D/Cst R. JEFFREY 2620 / 2012-10-12):