stacks after dark: what really happens when the boss is gone for the day? kathy a. parsons head....
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What Really Happens When the Boss is Gone for the Day?
Kathy A. ParsonsHead. Stacks & Media DepartmentIowa State UniversityApril 17, 2009
Stacks and Media DepartmentStacks & Media Department
Department Head
Stacks Management UnitUnit Supervisor
Media Center UnitUnit Supervisor
Library Assistant III
Library Assistant IILibrary Storage Building
Library Assistant II
Library Assistant III
Student Assistants
Library Assistant II
Library Assistant I
Student Assistants Library Assistant II
Building Proctors
Student Assistants
Library Assistant II
Stacks Unit Student WorkersStacks Students
Shelving, shifting collections, shelf-reading, special projects
Work Monday-Friday, 7:30 am-5:30 pm
Building Proctors Hired from the Stacks Student pool
Worked at least one semester (ideally 2) as a Stacks student
Received extra pay
Work without full-time staff
Hours of work vary as the Library hours change
Work Hours: Fall and SpringWeekday
Monday-Friday 7:00 am- 9:00 am (1)
Monday-Thursday 4:30 pm-8:00 pm (1)
5:00 pm-9:00 pm (1) 8:00 pm-12:30 am (1)
9:00 pm-12:30 pm (1)Friday
4:30 pm-10:30 pm (1) 5:00 pm-10:30 pm (1)
WeekendSaturday
9:30 am-2:00 pm (2) 2:00 pm-6:00 pm (2) 6:00 pm-10:30 pm (2)
Sunday 12:00 pm-4:00 pm (2) 4:00 pm-8:00 pm (2) 8:00 pm-12:30 am (2)
Work Hours: SummerWeekday
Monday-Friday 7:00 am- 9:00 am (1)
Monday-Thursday 4:30 pm-7:00 pm (1) 5:00 pm-10:30 pm (1) 7:00 pm-10:30 am (1)
Friday 3:30 pm-5:30 pm (2)
WeekendSaturday
12:00 pm – 5:30 pm (2)
Sunday 12:00 pm-5:00 pm (2) 5:00 pm-10:30 am (2)
Work Hours: BreaksWeekday
Monday-Friday 7:00 am- 9:00 am (1) 3:30 pm-5:30 pm (2)
or 3:30 pm-6:30 pm (2)
Weekends (if open)Saturday
12:00 pm-5:30 pm (2)Sunday
12:00 pm-5:30 pm (2)
Job Expectations/TasksIn-depth knowledge of the buildingAbility to work without direct supervision; Team-
playerAbility to maintain calm in emergencies; Quick
and appropriate decision-making, knows when to call for assistance
Alert, available, dependable, responsible, trustworthy, responsive; Excellent communication skills
Tasks include building rounds, sorting & loading, special projects
Proctor Task Sheet
Incident Report
Data SetFall 1999-Summer 20082058 incident reportsCopiers and Unlocked Doors are not
completely entered (718 reports)Totals will not match number of reports
are some are missing data
Years2005 237
2006 223
2004 190
2007 181
2003 133
2002 109
2000 90
2001 85
2008 (first 8 months) 82
1999 (last 4 months) 5
Day of WeekSunday 252
Wednesday 216
Monday 210
Tuesday 194
Thursday 191
Saturday 167
Friday 109
Locations-ParksFloor 1 385
Lower Level 250
Floor 3 142
Floor 2 95
Floor 4 87
Tier 3 15
Tier 1 11
Tier 6 11
Tier 2 10
Tier 4 7
Tier 5 7
Tier 7 5
Library-wide locations
Fire Doors 78
Library wide 77
Elevators 73
Group Study/Research Study Rooms 54
Outside Entrance 39
Entrance Doors 33
Stairwells 13
IncidentsUnlocked Doors 533 26%
Other 333 16%
Copiers 222 11%
Printers 170 8%
Thefts 103 5%
Door Alarms 95 5%
Water Leaks 83 4%
Elevators 69 3%
Lights Off 65 3%
Infractions of Library Policies 50 2%
IncidentsDisturbing the Peace 45 2%
Locked out 44 2%
Computer Lab Alarms 37 2%
Lights On 37 2%
Safe 36 2%
Malicious Damage 34 2%
Radios 30 2%
Fire/Fire Alarms 27 1%
Harassment 26 1%
Broken Doors 22 1%
What are the Others?Found Items (18)Missing Keys (17)Computer Malfunctions (14)PA system/Bells (14)Left Items (10)Locked Doors (10)Maintenance (9)Suspicious Persons (9)Water Fountains (9)DPS in the Building (8)Medical Emergencies (8)
Unique OthersBroken walls and windowAlarm at the HubIncident ReportsIBU sheetsMissing boltsMiceSpray CansPlastic Tube
Future DirectionsComplete data entryAnalyze time of day Correlate incidents to day, time, part of
semesterAnalyze changes over timeChange/update incident report Analyze who is involved with these reportsCorrelate time of day to day of weekShare with findings with ISU Police
Humorous Incidents
Foot caught in the alarm cord in the computer lab
Toilet paper and range guides as bookmarks
Work keys down the elevator shaft
Snoring patron in isolated corner of floor disturbing others on the floor
Daylight Saving Time: Library opened an hour early
Get a room why don’t you!!
Locations of “public display of affections”
Serious Incidents
Scorch marks on wooden study carrel
Elevator stopping and opening not level with floor -2 feet off
Half consumed bottle of vodka from homeless person locked fin or the night
Thefts of 2007-2008
“Prank” chat reference indicating suicide at a particular day and time
Student reporting a mint stuck in throat but still could breather, later mint was dislodged and call to DPS canceled
Unique Incidents
Student in chair backing into fire extinguisher causing it to fall off the wall
Soap dispenser falling off mirror
Found cell phone went down elevator shift and ISU Risk Management paid for replacement
Chandelier glass bulbs falling
Special ThanksTim PanagesSteve ShumanJody Graden
For More InformationKathy A. ParsonsHead. Stacks & Media Department295 Parks LibraryIowa State UniversityAmes, IA 50011-2140