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TABLE OF CONTENTS

STA Informed Newsletter - Special Edition

Video Updates

Social Media

Onboard Bus Announcement

New Signage at STA Locations

Pamphlet on Best Practices During A Pandemic

Incident Response Org Chart

STA Plaza Monitors

STA Informed

Communications Summary

Safety Update #3

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STA Informed Newsletter - Special Edition Subscribers to STA Moving Forward received a special edition newsletter, which was solely focused on educating the public about coronavirus and what STA is doing to keep riders and employees safe.

Articles in the newsletter detailed:

• STA’s formation of an Emergency Response Plan

• Designation of Chief Operations Officer Steve Blaska as Incident Commander

• How STA Plaza, buses and Paratransit vehicles are cleaned and sanitized

• Tips on how riders and STA employees can help prevent the spread of germs and the flu

• A FAQ and links to more information from local and national health organizations.

• A video about how STA Plaza is disinfected each day.

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Video Updates STA internally produced a series of videos on how we keep the Plaza and vehicles clean, the special efforts of maintenance workers, our Emergency Response Plan, and how people can learn more.

All videos are on STA social media and our Vimeo page: vimeo.com/spokanetransit

Chief Opera+ons Officer on Emergency Response Plan

Maintenance Foreman Brian Conley on STA Efforts to Fight Coronavirus

Director of Communications on Emergency Communications

How We Clean STA Plaza

Daily Disinfec+ng at STA

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Social Media

Posts were made on all STA social media channels, including Twitter, Facebook, Instagram and LinkedIn, sharing all video updates and relevant information from health organizations.

We also shared posts from other organizations with relevant information.

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Onboard Bus Announcement STA CEO E. Susan Meyer recorded an announcement to play on all buses:

New Signage at STA Locations Large posters with germ prevention tips from

the CDC was produced and displayed at:

• 24 locations at STA Plaza

• 11 locations at Park & Rides

• All buses and Paratransit vehicles

• Around Boone Campus

Pamphlet on Best Practices During A Pandemic STA CEO E. Susan Meyer wrote a cover letter for a pamphlet on disease prevention. 500 copies were printed and distributed around STA offices.

Hello, I’m Susan Meyer, Chief Executive Officer of Spokane Transit. I want you to know that we are taking every precaution to help prevent the spread of infectious diseases like Coronavirus. We have implemented an intensified cleaning process that includes nightly sanitation of all buses and vans, and we are educating our customers and employees on what they can do to help protect themselves and others.

Want to learn more? Go to SpokaneTransit.com and click the Coronavirus Info Tab. As always, your safety is our top priority.

Have a wonderful day and thank you for choosing Spokane Transit.

Stay home when you are sick,except to get medical care.

Wash your hands often with soap and water for at least 20 seconds.

Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Clean and disinfect frequently touched objects and surfaces.

Avoid touching your eyes, nose, and mouth.

CS314915 -A

STOP THE SPREAD OF GERMS

For more information: www.cdc.gov/COVID19

Avoid close contact with people who are sick.

Help prevent the spread of respiratory diseases like COVID-19.

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Incident Response Org Chart An org chart was designed to show the hierarchy and relationship between STA, Spokane County, and the Spokane Regional Health Department.

STA Plaza Monitors Internally-produced videos were added to monitors at STA Plaza to educate riders about what STA is doing to keep vehicles and facilities safe.

STA Informed CDC and WHO coronavirus messaging, internally-produced videos, and the STA Incident Response Organizational Chart were included for employees to see.

Safety & Security Manager Mike Toole

STA INCIDENT RESPONSE ORGANIZATIONAL CHART

SPOKANE COUNTY EMERGENCY RESPONSE

Emergency Operations Policy Team

Emergency Operations Work Group

Spokane Regional Health

Emergency Operations Team

SPOKANE TRANSIT AUTHORITY

STA Executive Team

Incident Response Team STA Dept Managers

Safety & Security Manager Mike Toole

STA INCIDENT RESPONSE ORGANIZATIONAL CHART

SPOKANE COUNTY EMERGENCY RESPONSE

Emergency Operations Policy Team

Emergency Operations Work Group

Spokane Regional Health

Emergency Operations Team

SPOKANE TRANSIT AUTHORITY

STA Executive Team

Incident Response Team STA Dept Managers

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Communications Summary Dozens of copies of a March 2-8 summary of STA’s internal and external communications efforts around coronavirus were made available to employees in break rooms and other areas around campus.

Safety Update #3 A communication was sent to all STA employees.