s&t outsourcing services portfolio - snt.hr · pdf files&t outsourcing services ... 2...
TRANSCRIPT
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S&T Outsourcing Services Portfolio Zagreb, 03.11.2011.
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Definition
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■ Portfolio of product support and professional services that are brought
together to provide the client with the IT infrastructure, enterprise applications
service or both, to help ensure the success of the service recipient's mission
■ Contracting out a business function to an external provider.
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Reasons
■ Cost savings
■ Focus on Core Business
■ Cost restructuring
■ Improve quality
■ Knowledge
■ Contract
■ Operational expertise
■ Access to expertise
■ Capacity management
■ Catalyst for change
■ Enhance capacity for innovation
■ Reduce time to market
■ Commodification
■ Risk management
■ Venture Capital
■ Tax Benefit
■ Scalability
■ Creating leisure time
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S&T Solutions Provided
Workplaces and user support
services
Facility
Platforms as a service
IT strategy consulting
IT processes design
SAP implementation and operations
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Workplace Operation Services RATEGY
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Client devices Printing LAN
Unified communications Mobile devices Helpdesk
Workplace Operations Services Cover
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Workplace Life
Cycle
S&T covers the entire workplace life cycle
Startup ■ Process definition and implementation ■ Implementation Software Distribution ■ Implementation Remote Install ■ Image Creation ■ Package development
Procurement ■ Care of the shopping basket ■ Ensuring the availability ■ Revision Secure Order Processing ■ Accounting ■ Logistics
Installation ■ PreConfiguration
Custom Installation Labeling Asset maintenance
■ Installation Delivery Personalization Commissioning and acceptance Data Restore Entrainment of the packaging
material
Disposal ■ Data Backup ■ Transportation ■ Disposal ■ Data Deletion
Maintenance ■ Central
Operating software distribution Image building Care Packages Software Distribution
■ OnSite Break & Fix Guarantee Software Recovery IMAC/D
AddOn Services ■ Helpdesk ■ 2nd and 3rd level ■ VIP Support ■ Backup ■ Messaging, Communication, Collaboration
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Service is tailored to customers needs
Process Software
Distribution Remote Install
Image Creation
Package Develop-
ment Startup
Shopping Basket
Availability Order
Processing Accounting Logistics Procurement
Custom Installation
Labeling Asset
Manage-ment
Delivery Persona-lization
Commis-sioning and Acceptance
Data Restore
Entrain-ment
Installation
Operating software
distribution
Image Building
Care Packages
Software Distribution
Break & Fix Guarantee Software Recovery
Maintenance IMAC/D
Helpdesk 2nd and 3rd
Level VIP
Support Backup Messaging
Communi-cation
Collabo-ration
AddOn Services
Data Backup
Trans-portation
Disposal Data
Deletion Disposal
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Managed Printing Services
What are your prining costs?
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Datacenter Operation Services
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Service Offering Portfolio
• Datacenter Shared Infrastructure as
a Service
• Storage Operations Services
• Database Operations Services
• Complex systems Operations
Services
• Infrastructure Availability Services
• Network Operations Services
• Security Operations Services
d.OS
Datacenter Operations Services
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Datacenter Shared Infrastructure as a
Service
S&T within the Datacenter Landscape
Benefits • Support for critical applications
(e-banking, portals, e-shop)
• Improve Internet connectivity
for the company
• Reliability, load balancing
In-house
Infrastructure Outsourcing
Partner
Commodity
Cloud
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Datacenter Shared Infrastructure as a Service
S&T offers a range of cloud based and
traditional Data Center services
3 IaaS and PaaS
4 Managed infrastructure
5 BC/DR outsourcing
All covered by SLA based availability and performance
guarantees
Infrastructure hosting 1
2 Infrastructure outsourcing
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S&T Data Center Zagreb
■ Redundant electric power supply from two
independent sources adequately scaled for the
whole DC.
■ Self-service and redundant power generator
that allows to keep running the whole DC
(servers, air condition, additional equipment)
within 12 hours.
■ Redundant series of UPS devices. Each
device in data center is simultaneously
connected to separate UPS.
■ Multiple zone fire control system is equipped
with impressionable smoke detection sensors
for early fire detection. Fire extinction system is
based on FM200 gas and is ecologically
acceptable.
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S&T Data Center Zagreb
■ Multiple zone air conditioning system with
2N+1 redundancy ensures that temperature is
constantly within range of 22ºC ±2ºC.
Relative humidity is 50%RH ±10%RH.
■ Entrance control evidence is conducted by
using combination of security controls which
include anti-theft alarm, electronic
identification, special entrance permit ions etc.
■ Supervisory and monitoring system records
and archives all incidents and alarms in
compliance with ISMS.
■ Service availability report is generated on
monthly basis and is available to our
customers.
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S&T Data Center Zagreb
■ Data Carrier neutral
■ Own Autonomous System (AS) for Internet
connection and sharing information about
dynamic routing with Internet access providers
via BGP. Alternative links to Internet are
supplied via reliable and stable media (fiber
optic)
■ Support 7/24 for problem resolution including
helpdesk service
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S&T Data Center Zagreb
Services
■ Access via secure Public or Private network
communication network to computing
infrastructure in S&T data centre
■ Data Centar connection to Internet via dynamic
routing with redundant Internet providers
(BGP)
■ Equipment rental and hosting
■ Backup services
■ Storage services
■ Administration/maintenance/monitoring of
server(s), network equipment and firewall
system.
■ Initial setup
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S&T Data Center Zagreb
Services
■ Hardware efficiency monitoring
■ Service and maintenance of the HW during
contractual period according to manufacturer’s
recommendations
■ Firewall/security services
■ Disaster Recovery
■ Technical administration
■ Helpdesk service
■ SAP outsourcing
■ eDrazba
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S&T Data Center Zagreb
Services
■ Platforms supported:
Intel (HP, IBM, Dell)
IBM pSeries
HP Itanium
Sun Sparc
■ Operating Systems:
Microsoft Windows
SUN Solaris
HP Unix
IBM AIX
Linux
VMWare
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Application Operation Services
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e.g. SAP Outsourcing
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Business Processes Business tasks Customer interaction Commercial activities
Operations of business processes and logic Business operations End-User support in business issues
Application Mgmt. Customized Modules Interfaces Third Party Software
Operations of standard and customized SW SW-Module maintenance Patch and minor update management Performance monitoring & maintenance Tailored and customized modules monitoring Key User support and troubleshooting
Plattform • Operationg System • Database • Middleware
Operations of basic SW components OS & DB monitoring & operation Clean-up and tuning activities Virtual Management Perimeter Services Patch Management
Infrastructure • Server • Storage • dedicated or shared
Housing and Operations of infrastructure Server Hardware Maintenance Storage Maintenance LAN/WAN/Security Room and Infrastructure Access Facilities
SAP Basis Patch Management Day-to-day activities Performance Mgmt.
Operations of SAP Basis SW Patch management and minor upgrades Performance monitoring Transports and client copies
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S&T Hrvatska
Technology partners
Adva
Checkpoint
Cisco
Dell
EMC
HP
IBM
Microsoft
NetApp
ORACLE (Sun)
SAP
VMWare
Vendors
International Systems Integrator
Gold Preferred, Authorized Service and Professional Services Partner
Velocity Signature Partner
Executive Partner
Value Added Reseller
Authorized Professional Service Partner
Partnership level
Servers implementation and support:
Midrange (IBM, HP, Oracle/Sun)
Enterprise (IBM, Oracle/Sun, HP)
Storage implementation and support:
Midrange (EMC, Oracle/Sun, IBM, HP, NetApp)
Enterprise (EMC, Oracle/Sun, IBM, HP...)
Network/security
(ADVA, Brocade, Cisco, Checkpoint...)
Technologies
Wide range of vendor choices
Able to recommend the best technology available
Large in-house knowledgebase
Back to back Vendor/Partner support
Professionally trained personnel
Insight in the latest cutting edge technologies
Benefit for the customer
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Thank You!