2015 BUSINESS OPPORTUNITIES

15th Annual European Shared Services & Outsourcing Week19-21 May 2015Beurs Van Berlage, Amsterdam, The Netherlands

www.ssoweek.com

CUSTOMERS WANT A CONVERSATION, NOT A PRESENTATION

3 THINGS YOU’LL WANT TO KNOW ABOUT WORKING WITH SSON

If you picked any recent article about attracting and retaining customers, we bet that the word ‘engagement’ is sprinkled throughout the copy.

And it makes absolute sense. Customers want a conversation – not a presentation.

This isn’t anything new – SSON has been pushing the importance of the voice of its customers since its first Shared Services Week over 19 years ago! – but it certainly strikes a louder chord in reflection of today’s ever-evolving customer and highly competitive landscape.

With the proliferation of selection - and the abundance of information - customers are inevitably pushed to be savvier with their buying decisions. As mentioned, the competition in the shared services and outsourcing industry is greater than it’s ever been, as vendors struggle to maintain their unique selling points amidst competitors cloning and repackaging product ideas.

As you spend more time waiting as customers research and benchmark against what all their peers are doing (and which technology and services they are using), there is more opportunity for a lead to go cold.

So how can you combat this, keep up with this ever-evolving customer and stay front of mind during their buying period?

If you’ve opened this document, you already know that it’s about the business opportunities SSON can provide you.

In a nutshell, the secret to success in working with SSON is that the partnership can be as flexible as you need it to be – so that we work alongside you to ensure you stand out from your competitors, generate leads, and converse with your potential clients in order to boost your organisation’s bottom-line growth.

More details are within this 8-page document. Read through as we take you through our platform, the thought process behind it, features that can benefit your goals and a snapshot of our audience.

Happy hunting, The SSON Team

1. First, what is the Shared Services & Outsourcing Network (SSON)? The Shared Services & Outsourcing Network (SSON) is a global events, conference and

intelligence powerhouse, which provides the rare face-to-face platform on which hundreds of shared services, outsourcing and transformation professionals can meet, learn and network with their peers, GBS leaders, analysts and solution-providers – complemented by a global practitioner community and online portal for 365 days of market research, content and other resources.

2. What makes SSON’s Shared Services & Outsourcing Weeks different to other events and conferences?

Aside from providing a high-quality programme featuring prestigious speakers year over year, it is also the high quality of attendees that sets us apart from other event organisations.

With our close relationship to the practitioner audience, combined with the market analysis we perform pre-show, the top seniority and buying power of our attendees is unrivalled in our industry.

3. Who can I expect to meet onsite from a practitioner/end-user profile? Our audience is comprised of C-Suite executives, GBS and SSC leaders from across the

globe charged with the success of their organisations’ shared services, outsourcing and transformation initiatives. They are decision-makers who are looking to learn, network and benchmark against peers and best-in-class companies, whilst understanding the technologies and solutions that can help implement their strategies into realities.

SPONSORSHIP TEAMSean McVeigh Global Business Development Director, SSON

Crispin Glover Sponsorship Manager, Europe

Callum Anthony Sponsorship Manager, Europe

EVENT TEAM:Katie Biltoo Director – Events, Europe

Kim Vigilia Global Marketing Director SSON

Sarah Clayton Global Managing Director SSON

Emma Beaumont Global Head of Events SSON

Rochelle Hood Global Head of Communities and Process, SSON

SSON TEAM

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Over 5,000 shared services, outsourcing, transformation

and GBS practitioners, leaders and experts attend our global events each year.

Approximately 1/3 of European attendees are at the

PLANNING & LAUNCHING Stage of the SSC journey.

The European SS&O Week has been located in

AMSTERDAM more times (4!) than any other city since the European Week launched 15 years ago.

OVER HALF of European attendees classify themselves within the Finance, Accounting & Procurement functions.

An average of 51% of attendees each year are

BRAND NEW to SSON events.

€

SSON’S NETWORKING APP1 2 3

SSON launched its first ever Networking App for its 2014 SS&O Week in North America, and with its popular success, we are bringing it back in 2015 to continue increasing engagement in our onsite community and to encourage peer-to-peer networking.

It’s more than just a mobile app - it’s the ideal and easy-to-use tool to help promote conversation onsite and create long-lasting connections.

The networking app is available on smartphones including iPhone and Android, the iPad as well as on your desktop/laptop.

Main Capabilities:

Search Function for Attendees: You can search by keywords, company, level of maturity, interests and function groups. Add in notes next to each person so that you remember any conversations you’ve had with them.

Meeting scheduling: As a sponsor, you have 5 meeting credits each within your app to email other attendees and request meetings.

Contact exchange and lead scanning: Each attendee has a unique QR code, which you can scan in so that you remember who you’ve met onsite.

List of Speakers, with photos and bios as well as Sponsors and Exhibitors, with a list of their descriptions and booth numbers

Updated Conference Agenda and Downloadable Content

Other capabilities include:Interactive PollingSurveysPush notificationsDownloadable materialsTwitter feed

ENHANCED ROUTES TO MARKET

Our position as market leaders means that we are privy to the needs of both our supplier and buyer audience more than any other.

We dedicated our summer to innovating our offering to the market to align better with the needs of our customers and deliver staggering value to our clients.

New for 2015, the exciting package options include:

Sponsored Client Testimonials with a Masterclass/Workshop

Brain Weave Session

Feasibility Clinic

Surgery

Interactive Discussion Groups

Demonstration Sessions in the Technology Cube

NEW ATTENDEES, TARGETED AUDIENCE

We provide more than just a sea of faces - we gather a strategically balanced audience year over year.

Over 57% of our attendees are brand new to the event, representing organisations you have not yet seen before in previous years.

The rest are loyal customers who return each year for more learning and networking opportunities, as well as new partners who can help them achieve business growth. You can read through page 4-5 for full details on the stats of their interest, and pages 6-7 for a breakdown of function and industry.

Further, we have a dedicated GBS Evolutions Track, exclusive to those who have hit a minimum criteria of budget, experience and decision-making. GBS professionals will participate during this track and will be joining all networking receptions throughout the day.

As per usual, we are one of the few organisations who can provide detailed profiles of our attendees, gauging their interests and requirements in the next few months, so that you can readily tailor your offerings.

Read on for more information...

3 THINGS TO GET EXCITED ABOUT IN 2015

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Livia LestakGlobal ProcessOwner - P2PBunge

AnnaFalbogowskaBusiness ServiceCentre Head,PoznanGSK

Steve WelshHead of FinanceShared ServicesNetwork RailSimon NewtonFinance DirectorJohn LewisPartnerships

Evgenia SolakovaHead ofDevelopment –CorporateFunctionsMaersk GlobalService Centres

Gerry MeeganHead ofOperationalExcellence, GlobalBusiness Services,Europe & EurasiaThe Coca-ColaCompany

Peadar AndrewsHead of Rest ofWorld TaxDiageo

KimberleeHarrisonSenior VicePresident HR GBS,FinanceDP DHL

Jonathan PreeceChief ExecutiveUK SharedBusinessServices

Niall O'SullivanGroup Head,FinanceOperationsVodafone

Gillian RodgersHead of StrategyGlobal Functionsand BusinessService CentresShell

Paul WickensChief Executive,Shared ServicesNorthern IrelandCivil Service

Greg LipperVice President,Global BusinessServicesStaples Inc.

David HeneghanDirector of CustomerBusiness ServicesGlasgow City CouncilWhat is one metric thatyou’re most proud of? While growing ourbusiness by 80% the costof delivering our serviceshas been reduced by23%. This has generated£12m in savings to GCCwith on-going savings of£4.4m per annum. At atime of significantcutbacks in public sectorfunding, the savings todate are enough to fund80% of the cost of a newschool inGlasgow.

Carole Pearson BA Hons, CIPDHead of HR SharedServices and PeopleSystemsMarks & SpencerCarole is accountablefor the managementof HR Shared Servicesand the developmentand delivery of a newpeople system toaround 70,000people in 600 M&Sstores and officelocations across the UK.

Jamie DaviesFinance SharedServices ManagerComputacenter

What is one resultthat you’re mostproud of? Thesuccessful pilot EMEASSC site creation inBudapest, Hungary. Thiswas our first captivecreation, and when wearrived in Budapest wewere hoping that wewould source greatpeople, because the firsttwo transition countrieswere already due tostart. We wereoverwhelmed with thetalent and enthusiasmof the Hungarianpeople, and deliveredthe first two waves of35 people on time andwith great feedback.Three years on andwe now have almost200 employees.

George ConnellVP Strategy, FinanceOperationsShellProudest careerachievement:Continuing to be part ofthe finance sharedservice organisation thatis recognised as a keyenabler for thetransformation ofthe financefunction.

Jesse CatesDivision Vice PresidentCorningIncorporated Describe the last timeyour team wasinnovative and how itimpacted your businessgrowth.Corning Shared Servicescreated a newengagement model tosupport our productinnovation teams. Thismodel leveraged ourexisting service offeringsand infrastructure tosupport new business andavoid adding redundantorganizational capability.The result has beenconsistent transactionalservices for newproducts in newmarketswithout theincrementalinvestment asin the past.

Sergei PolianskiProgramme Director:HR Excellence &Benefits RealisationJTI

What are you mostexcited about in2014?I am personally excitedabout the opportunityto leverage capabilitiesthat we have recentlybuilt in order to drivebusiness value.

4

Anneliese Popovic, GFS EMEA Operations Director, AstraZeneca Manolia Fafalios, Shared Services (Transition) Director, Coca-Cola Hellenic Stephen Smith, VP Information Systems, EMEAPetter Frisell, Finance Operations Manager, Dixons RetailRichard P. de Laat, Organizational Change Management forPD & PT Informatics, F. Hoffmann-La Roche Ltd.Rohit Nath, Vice President - Finance Services andTransformation, GlaxoSmithKline George Garbero, OpEx & Organisation Readiness LeaderEMEA, HRS, Ingersoll Rand Melissa Kenny, Director EMEA Shared Services, Juniper NetworksPaul Bryanhill, Shared Services Centre Manager – EMEA,Lloyd’s Register Rob Davies, Head of Service Contact Centre &Communications, Marks & Spencer Ed Hansen, Partner, McCarter & EnglishSrini Krishna, Director, Strategic Deals, Corporate Finance &Services, MicrosoftIan Wilson, Director of Business Support Services, Network RailSteve Welsh, Head Of Finance Shared Services, Network RailBryan Barr, Vice President - Process Improvement and GlobalAccounting Coordination, Nissan Europe SAS Andrea Schaffell, VP, EMEA Shared Services, Ricoh SharedServices George Connell, VP Strategy - Finance Operations, ShellFrans Liefhebber, VP Global Process Data, ShellMark Payne, Director of Shared Services, Europe, Smith &NephewNuno Miguel Guerreiro, Director, Accounts Payable, SonaeIan Conner, CPO, Southwest OneBernhard Ehret, former VP HR Operations, Vestas Wind Systems Jeanette Nyden, Author, Educator, Business Consultant Neil Physick, HRS Manager UK and Ireland, Ingersoll-Rand Suzanne Murray, HR Services Representative, Ingersoll-RandMihaela Ionasc, Director, HR Services EMEIA, Ingersoll-RandJamie Davies, Finance SSC Manager, ComputacenterRichard Mason, Chief Technology Officer, HPHilary Murphy-Fagan, Shared Services TransformationManager, Irish Civil ServiceJoanne Gavigan, Global Process Owner, Account to Report,Unisys

Josef Buranits, Global Head of Operations, Nokia SystemsNetworkAstrid Hartmann, SVP - Global Business Services, LufthansaUmberto Larizza, Head of Business Transformation, SeniorVice President, UniCreditMajella Mungovan, Financial Controller Microsoft EuropeanOperations, MicrosoftAlberto Bolongaro, Finance Shared Services Manager,Commscope

Suzanne RyderGlobal FinancialProcesses DirectorWPP

GlobalService Centres

OperationsVoVV dafone

4

Alberto Bolongaro, Finance Shared Services Manager,rrCommscope

5

18% Finance Director / Manager

20% Manufacturing

16% Banking, Finance Services & Insurance

14% Retail & Consumer Package Goods

14% Telecoms Software & Hi-Tech

12% Energy, Utilities & Chemicals

51% Western Europe

23% Eastern Europe

15% Scandinavia / Nordic

9% Benelux

2% Other

10% Operations Head/Director/Manager

16%20%

14%14%

12% 11% 8% 3% 2%

9% Director /Executive

11% Procurement/Contract

Director/Manager

Dinara Minikeeva, Finance Officer, Food and Agriculture Organization, UN

19% C-Level / Vice President

8% Business Improvement/Process/

Service Head/Director

11% Human Resources/Recruitment

Director/Manager

14% Shared Services Director/Manager

500-1,000 1,000+

1-100

100-500

“As with every European SS&O Week I’ve attended, I came

back with lots of ideas, new contacts and new knowledge.

It is an event you return to each year for future trends for the

industry, as well as learning and networking opportunities

with peers going through the same challenges.”

53%

18%

21%

11% Life Sciences & Healthcare

8% Travel, Transport & Logistics

2% Infrastructure & Construction

3% Other

For the full inventory of opportunities this year, read page 8. If you’d like more information on the new package options listed above, email us at sponsor@ssonetwork.com or call us at +44 (0)20 7368 9300.

SSON 2014 AUDIENCE OVERVIEW

57%72%

63%60%

45% 45%

28% 27% 26%

52%49%

46% 45%

31%

39%

18%

12%

www.ssoweek.com

OUR ATTENDEES ARE LOOKING FOR SOLUTIONS – CAN YOU HELP?

AUDIENCE PROFILE TOTAL HEADCOUNT IN YOUR SSC(S) considering captive, outsourced and retained team members

MATURITY

STRUCTURE SYSTEMS & PROCESS OPTIMISATION / AUTOMATION

ATTENDEE BY FUNCTION

1-100

100-500

500-1000

1000+

% of Attendees requiring this offering in the next 24 months % of Attendees requiring this offering in the next 24 months

39%36%

29%

31%

320 2:1RATIO 57%

27% 40%

30% 3-5 YEARS

END-USER ATTENDEES

END-USER ACCOUNTS TO VENDOR ACCOUNTS

NEW ACCOUNTS

PLANNING & LAUNCHING FINANCE

MULTI-FUNCTION/OTHER

24%5-10 YEARS

21% HR

9% PROCUREMENT

17% 10+ YEARS

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3 Designing & Developing capabilities

4 Benchmarking

5 Process Improvement, Optimisation & Standardisation

6 Talent Retention & Management

7 Sustainability

TOP CHALLENGES

Are you considering a new location?

18% said YES.

TOP 5 PRIORITIES:

REGION OF INTEREST

COMPANY’S ANNUAL REVENUE IN EUR

Accounts Payable or P2P Automation

Search & Selection / Talent Management

P2P Process Improvement / Automation

Financial ReportingWorkforce Optimisation & Mobility

Invoice Handling and Reporting Integration

Accounts Receivable or O2C Automation

Payroll Direct Transformation

Financial Planning, Budgeting & Forecasting

HR Service Benchmarking

Indirect Transformation

Travel & Expense Management

HR Information Systems

Smart Sourcing & Strategic Procurement

13%

6%

42%31%

13%14%

5%

NORTH AMERICA

11%13%

32%44%

< 500M

5BN- 10BN

500M- 5BN

10BN+

Carribean, Central &

South America

Western Europe

Eastern Europe

AsiaMiddle East

Australia

47% 35% 44%

42% 32% 35%

40% 31%

38% 29% 22%

22%

22%37% 29%

Finance Human Resources Procurement

2014 AUDIENCE OVERVIEW ATTENDEES BY INDUSTRY

LIST OF ATTENDEE ORGANISATIONS

ATTENDEES BY JOB TYPE

MA

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AB SKFACCA IrelandAccentureAdra MatchAHI Carrier South Eastern Europe S.A.AIB GroupAlcoaAllen & OveryAllergan Pharmaceuticals LtdAlstom LtdAMO IrelandAPEX AnalytixArcherMind Technology (Nanjing) Co., Ltd.Ariba an SAP CompanyARYZTA LLCAssociação Portugal OutsourcingAstellas Pharma Europe Ltd.AstraZenecaAtea Global ServicesAtosAWE AldermastonB/E AerospaceBank of IrelandBarcelona City CouncilBarclays Insurance DublinBaxter Healthcare CorporationBayer Business ServicesBBC WalesBDOBerwin Leighton PaisnerBlackLine SystemsBlue PrismBooking.comBord GaisBord Na MonaBuck Consultants InternationalBungeCabot CorporationCapgeminiCargotecCelanese Hungary KftCeridianChazey PartnersChesapeake System SolutionsCITB

CITCOCity Hall in BiałystokCoca ColaCoca Cola HellenicCoca-Cola HellenicColliers International Poland Sp z o.o.COLT Technology ServicesCommscopeComputacenterConcurCook MedicalCorning IncorporatedCost & Compliance AssociatesCosta Rican Investment Promotion AgencyCovidienCristalCrown Packaging Plc.Customer Care BGCVGCVG XeroxCytecCzechInvestDepartment of Public Expenditure and ReformDeutsche Post DHL Global MailDiageoDixons RetailDP DHLDSM Business ServicesDublin Airport AuthorityDuPont Asturias, S.LeBay International AGEcolabEDP - Energias de Portugal, SAElectricity Supply BoardEli Lilly SSCEMCEnfo Zender OyEuropean Patent OfficeEverest GroupExxonMobilF. Hoffmann - La Roche Ltd.FacebookFAO of the UN Shared Services Centre

Festo AG & Co. KGFlextronics Int.Fluency SolutionsFocusEconomicsFTI TreasuryFUJIFILM Europe FundtechGartnerGategroupGenfourGermany Trade and Invest Glasgow City CouncilGloucestershire County CouncilGresham Computer ServicesGlaxosmithKlineHanse Orga International Health Services ExecutiveHewlett PackardHexaware TechnologiesHudson Advisors EuropeHungarian Investment & Trade AgencyIcon PlcIdeal Standard InternationalIdwala Industrial HoldingsIngersoll RandInvest in CataloniaInvest in PomeraniaInvest In WroclawInvest LithuaniaInvest Northern IrelandJohn Lewis PartnershipsJTIJuniper NetworksKBRKerry GroupKMG Rompetrol S.R.L.KPMGLabelux GroupLenovoLife-Ladner InstituteLinde AGLinklaters LLPLloyd’s RegisterLublin CityLufthansaMaersk Global Service CentresManaged Service Solutions

Marks & SpencerMcCarter & EnglishMDEC MSC MalaysiaMicrosoftMidasMondelez Europe GmbHMoreton Smith LtdMotorola SolutionsMerckMunicipalityMylanNanjing FUJITSU Nanda Software Technology Co., Ltd.National GridNelsonHallNeocase SoftwareNestlé Business ServicesNetwork RailNICS Enterprise Shared ServicesNissan EuropeNokia Siemens NetworksNorth HighlandNovartisNSG GroupOakleyOpenTextOracleOrange PolskaOutsource MagazinePay-Back GroupPerceptive SoftwarePetrogas Group LtdPhilip Morris InternationalPolish Information and Foreign Investment AgencyPost OfficeProcter & GambleProExport ColumbiaProfessional Outsourcing MagazineProservartnerQatar FoundationRabobankRandstad ProfessionalsReadSoftRicoh Europe, plcRimi Baltic GroupRoyal Bank of CanadaRoyal Bank of Scotland Group

Sainsbury’s Supermarkets LtdSanofiSAPScottish Development InternationalSEB ABShellSmith & Nephew Plc.SolvaySONAESony Pictures Global Business ServicesSourcing ChangeSouthwest OneStaplesSutherland Global ServicesTata Consultancy ServicesTelefonicaThe Boston Consulting Group The City Office of OlsztynThe City Office of RzeszówThe Rockefeller FoundationThe Standard Bank of South AfricaTIBCO NimbusTop Image SystemsTradeshiftTransparentTriangular WorldTrintechTungsten NetworkTycoUBSUK Shared Business ServicesUlster Bank LtdUniCredit Bank AGUnileverUnisysUrzad Miasta KielceVestas Wind SystemsViohalco GroupVirtual OperationsVodafone GroupWelsh GovernmentWhirlpoolWNS Global ServicesWPPWuxi Pactera Technology LimitedWWF International

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16% 16%16% 4% 9% 8% 11% 15% 2% 9% 2% 4% 1% 1% 2% 20% 8% 8% 12% 8% 14% 9% 5%* Please note that this skews depending on event location within Europe.

2014 AUDIENCE OVERVIEW ORGANISATIONS BY INDUSTRY

MANUFACTURING ADVISORS/CONSULTANTS

BPO

BPM

FINANCE TOOLS

HR TOOLSIT

REGIONAL LOCATION ORGANIZATIONS

RESEARCH BODIES

MEDIA & PUBLISHING

PROCESS EXCELLENCE

LIFE SCIENCES & HEALTHCARE

BANKING & FINANCE

TECHNOLOGY & TELECOMS

RETAIL

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2014 SPONSORS BY TYPE

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SPONSORSHIP OPPORTUNITIES ARE LIMITLESS AT THE FLAGSHIP SS&O WEEK

Brain Weave SessionSurgeryFeasibility Clinic

Sponsored Client TestimonialMasterclass

THOUGHT LEADERSHIPThought Leadership

Domination

NETWORKINGThemed Welcome

Reception

BRANDINGMobile Networking App

Private LunchPrivate Dinner

Exhibition StandExhibition Space Morning & Afternoon Networking BreaksDemonstration Session in the Technology Cube

Onsite PollingPensLanyardsLuncheonInformation DeskOnsite Show NewsletterNetworking RefreshmentsSignageEntertainers

Pre- or Post-Show Workshop LeaderThought Leadership Domination

Interactive Discussion GroupsBig Idea Speaker

Welcome ReceptionEvening Reception

Mobile App Skin

Book Signing

Raffles

Awards Ceremony

Bags

Water Bottles

Coffee Cups

Hotel Room Key Card