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Tivoli® IBM Tivoli Netcool/System Service Monitors

Version 4.0

Release Notes

GC23-6314-00

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Note

Before using this information and the product it supports, read the information in“Notices” on page 31.

First Edition

This edition applies to version 4.0 of Netcool/SSM (product number 5724-C04) and to all subsequent releases and

modifications until otherwise indicated in new editions.

© Copyright International Business Machines Corporation 1996, 2007. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Tables . . . . . . . . . . . . . . . v

Chapter 1. About this release . . . . . 1

New in this release . . . . . . . . . . . . 1

Product fix history . . . . . . . . . . . . 4

Product compatibility notes . . . . . . . . . 10

Netcool/ASM application support . . . . . . 11

SNMPv1 compatibility . . . . . . . . . . 16

Chapter 2. Hardware and software

requirements . . . . . . . . . . . . 17

Microsoft Windows . . . . . . . . . . . . 17

Hardware . . . . . . . . . . . . . . 17

Software . . . . . . . . . . . . . . 17

HP-UX . . . . . . . . . . . . . . . . 17

AIX . . . . . . . . . . . . . . . . . 18

Red Hat Linux . . . . . . . . . . . . . 18

SuSE Linux Enterprise Server . . . . . . . . 19

Solaris . . . . . . . . . . . . . . . . 19

Tru64 . . . . . . . . . . . . . . . . 20

Chapter 3. Known problems,

limitations, and workarounds . . . . . 23

Netcool/SSM components . . . . . . . . . 23

arithmetic subagent . . . . . . . . . . . 23

ipconfig subagent . . . . . . . . . . . 23

Master agent . . . . . . . . . . . . . 23

Netcool/ASM for Microsoft SQL Server . . . . 23

Netcool/ASM for Oracle . . . . . . . . . 23

Netcool/ASM for Sybase ASE . . . . . . . 23

Netcool/ASM for WebLogic . . . . . . . . 24

Netcool/ASM for WebSphere . . . . . . . 24

programmable subagent . . . . . . . . . 24

svrsecurity subagent . . . . . . . . . . 24

Installing Netcool/SSM . . . . . . . . . . 25

Operating system limitations . . . . . . . . 25

UNIX . . . . . . . . . . . . . . . 25

Linux . . . . . . . . . . . . . . . 25

AIX . . . . . . . . . . . . . . . . 26

Windows . . . . . . . . . . . . . . 26

Interaction with other applications . . . . . . . 27

Microsoft SNMP Service . . . . . . . . . 27

Kaspersky Anti-Virus software . . . . . . . 27

Microsoft Exchange . . . . . . . . . . . 27

Veritas NetBackup . . . . . . . . . . . 27

Windows diskperf utility . . . . . . . . . 28

Configuration issues . . . . . . . . . . . 28

System resource usage . . . . . . . . . . 28

Chapter 4. Support information . . . . 29

Frequently asked questions . . . . . . . . . 29

Notices . . . . . . . . . . . . . . 31

Trademarks and Acknowledgements . . . . . . 32

© Copyright IBM Corp. 1996, 2007 iii

iv IBM Tivoli Netcool/System Service Monitors Version 4.0: Release Notes

Tables

1. Netcool/ASM for Active Directory verified

platforms and versions . . . . . . . . . 11

2. Netcool/ASM for Apache verified platforms

and versions . . . . . . . . . . . . 11

3. Netcool/ASM for Microsoft Exchange verified


4. Netcool/ASM for Microsoft IIS verified


5. Netcool/ASM for Lotus Notes verified


6. Netcool/ASM for Microsoft SQL Server

verified platforms and versions . . . . . . 12

7. Netcool/ASM for Oracle verified platforms

and versions . . . . . . . . . . . . 13

8. Netcool/ASM for SAP R/3 verified platforms

and versions . . . . . . . . . . . . 13

9. Netcool/ASM for Sybase ASE verified


10. Netcool/ASM for WebLogic verified platforms

and versions . . . . . . . . . . . . 15

11. Netcool/ASM for WebSphere verified


12. Patch IDs for Solaris Operating System

Versions . . . . . . . . . . . . . 20

© Copyright IBM Corp. 1996, 2007 v

vi IBM Tivoli Netcool/System Service Monitors Version 4.0: Release Notes

Chapter 1. About this release

This information set provides release notes for Netcool®/System Service Monitors™

and Netcool®/Application Service Monitors™ version 4.0.

New in this release

This release includes the a range of both new and changed features.

v NBS 027221 — Transfer SNMPv3 user options from the installer into the

localhost entry in hosts for MIB Explorer.

v NBS 027669 — Write new subagent to expose port to application mapping.

v NBS 029231 — Log pointer position in srLogMon should be settable to the start

of file after failover (agent restart on a different node).

v NBS 029678 — It should be possible to perform log file monitoring on file

statistics as opposed to file contents.

v NBS 030308 — Make ’connecting’ an impossible state in the sqlsvr subagent.

v NBS 030784 — The programmable subagent’s vmConsole mode ignores both the

application and InFile fields.

v NBS 032025 — Add periodical repopulation of the oraInstanceTable.

v NBS 032352 — Behavior of srIpConfigIpChanged notification in Netcool/SSM

version 3.1 doesn’t match its description in the MIB module.

v NBS 032353 — ifTable does not update dynamically on Windows platforms.

v NBS 032748 — Extend the process monitor to threshold on percentSize (the

proportion of system memory occupied by a process).

v NBS 033083 — Create a default SNMP port setting for MIB Explorer.

v NBS 033832 — MIB objects containing long strings cannot be viewed inline (in

cells) in MIB Explorer.

v NBS 034181 — Agent should write an entry to the log file when the process

subagent executes an ActionCommand.

v NBS 034311 — Add an option to record inivar reads to a log file.

v NBS 035589 — programmable subagent should generate a notification when

scripts are being queued.

v NBS 035940 — sysres ifTable does not not return the correct DHCP status on

UNIX/Linux platforms.

v NBS 036255 — Add polling interval scalar object to sqlServerTable.

v NBS 036898 — The agent’s uniqueID should not be stored in the init.cfg file.

v NBS 037299 — Add support for higher-grade (AES/3DES) encryption for remote

console connections.

v NBS 037810 — Extend the programComplete notification to include the

description from programmableControlTable.

v NBS 038118 — Add AIX and HP-UX support to the sybase subagent.

v NBS 038400 — Release the Solaris kstat MIB to allow reporting of ″memory scan

rate″ and ″anonymous page outs″ metrics.

v NBS 038476 — Description of loaded subagents should be more consistent when

listed in the command console.

v NBS 039057 — Match the swap calculations between srSystem and srStorage.

© Copyright IBM Corp. 1996, 2007 1

v NBS 039092 — The agent should save its state as a human-readable

configuration file rather than as ″snmp set″ commands.

v NBS 039442 — Provide integration with HP Insight Manager on Red Hat Linux

AS3.0.

v NBS 039679 — Enable the sqlsvr subagent to connect to a database that is

running on a non-default port.

v NBS 040417 — Provide Sybase 15 support to the sybase subagent.

v NBS 040649 — Complete implementation of OraEffPQTable.

v NBS 040935 — Provide support for Solaris on x86 hardware.

v NBS 041214 — Improve efficiency of the FileTransfer (IP Services module) thread

manager.

v NBS 042274 — Add support for Linux running on PowerPC (ppc64) platforms.

v NBS 042874 — Agent should be able to read and execute configuration files on

any platform regardless of the newline format (CRLF/LF).

v NBS 043052 — Add support for Red Hat Linux AS/ES 4.0 on AMD64/EM64T

platforms.

v NBS 044729 — Extend the ″user remote add″ command to allow the engineID to

be specified explicitly so that it does not need to perform discovery.

v NBS 044750 — Add support for loading Net/UCD-SNMP extension agents on

Linux platforms.

v NBS 044755 — Remove base2 library from agent as only srUserLoginTable uses

it.

v NBS 044909 — Remove legacy traptable.cfg support (left over from versions 2.1

and 3.0).

v NBS 044938 — Remove legacy console support (version 2.x RPC console) from

the Windows installer, as upgrades from version 2.x are no longer supported.

v NBS 045001 — The SNMPv3 engine boot count should be stored as an inivar

and not in a separate file.

v NBS 045002 — The console password should be stored as an encrypted inivar

and not in a separate file.

v NBS 045251 — Update the agent to use Installshield 12 on Windows platforms.

v NBS 045351 — Enhance the loServerTable so that it can be managed properly

using configuration files.

v NBS 045455 — Implement srDiskUtilization and srDiskAccessTime on AIX

platforms.

v NBS 045515 — Enhance the configuration library to support management of

string-controlled tables such as loServerTable.

v NBS 046289 — Add official support for x64 Windows platforms.

v NBS 046313 — Make auto-generated owner strings less cryptic and their origin

more obvious.

v NBS 046432 — The agent should disable any LD_PRELOAD environment

variables after startup.

v NBS 046531 — Add a filter type to the process MIB which allows direct

thresholding of the LastFilterCount as if it were an attribute.

v NBS 046534 — Add a command line parameter to disable the root-user check on

startup.

v NBS 046561 — Add official support for Windows 2003 R2.

v NBS 046627 — SNMP settings dialogs in the Windows installer should be

re-organized.

2 IBM Tivoli Netcool/System Service Monitors Version 4.0: Release Notes

v NBS 046706 — Reimplement the existing monitors.cfg genalarm rules into

arithmetic rules.

v NBS 046963 — Enhance the monitoring solution for MS Exchange to handle

MSCS cluster installs.

v NBS 047153 — Remove the Omnibus-monitors prefix from binary names.

v NBS 047322 — Add Solaris 10 ″smf″ support for service administration to the

UNIX installer.

v NBS 047348 — Make index MIB objects that are not usually accessible readable

when queried internally using either the command console, genalarmvb or

arithmetic MIB.

v NBS 047411 — Remove subagent srnetusage, nuports.cfg, svc-*.cfg and

srnetusage* inivars from the SSM 4.0 installer.

v NBS 047423 — An adConnectControlrow with connectTo set to domainsInSite

cannot be activated.

v NBS 047468 — Add wts.cfg (Windows Terminal Services configuration) to the

Windows installer.

v NBS 047470 — Remove dependency on being root/admin user for running SSM.

v NBS 047471 — Allow the agent to start up with no SNMP ports bound.

v NBS 047472 — Allow multiple instances of the agent to be run at the same time.

v NBS 047525 — The desktop help tool (desktool.exe) should not start on Startup

or automatically when installed.

v NBS 047544 — Add support for multiline commands in the command console

and configuration files.

v NBS 047571 — Quoting is ignored/not yet implemented for old-style

configuration commands.

v NBS 047599 — Comments should be allowed on the end of configuration

commands, similar to UNIX shell scripting conventions.

v NBS 047645 — monitors.cfg to use the new multiline syntax for arithmetic

expressions to make them more readable.

v NBS 047665 — Improve flexibility of SSM lock file behavior.

v NBS 047774 — MIB Explorer should bind to address 0.0.0.0 when listening for

traps - not just on one specific IP address.

v NBS 047789 — Add a new flag (-l) to the console to enable selection of the

console-side listening port.

v NBS 047896 — Windows binaries should be signed before releasing formal

support for Windows Vista in SSM 4.0.

v NBS 047954 — Multiline matches in logmonx subagent are artificially limited to

4096 characters but the regex library can handle arbitrary lengths.

v NBS 047955 — Integrate the logmonx current file position into the MIB design

(logMonXStatsTable) to eliminate the need for file system access

(LogMonXStateFile). Making any modification to the state file should be possible

through MIB.

v NBS 047997 — Add a dropdown menu to the MIB Explorer to provide fast

access for jumping to particular MIB modules.

v NBS 047998 — Add architecture checking to the UNIX setup script.

v NBS 048011 — Installer can’t start second SSM on AIX or Solaris 10.

v NBS 048028 — Extend the SSM console protocol to distinguish between

commands that are complete and those that are incomplete due to unclosed

quotes. When a command is not complete, the console prompt should change to

indicate that.

Chapter 1. About this release 3

v NBS 049404 — Agent should run without init.cfg present.

v NBS CR2666 — MIB Explorer should be able to receive traps on ports other than

162.

v NBS CR7774 — Improve consistency of configuration command syntax help

displayed on the command console.

v NBS CR7850 — Upgrade to lastest version of libpcap (currently 0.9).

v NBS CR8599 — Add a new table to the agent MIB containing inivars so that

they can be viewed and set using SNMP.

Product fix history

This release contains fixes to limitations found in previous releases.

v NBS 030333 — genalarm row should not activate when startup=risingOrFalling

and alarmMode!=hysteresis.

v NBS 033753 — lotus data rows remain after the associated server row has been

removed.

v NBS 033754 — loSampleInterval allows very low sample intervals that cause

excessive CPU usage.

v NBS 034528 — SNMPv2-CONF MIB missing from product distribution.

v NBS 034537 — sqlsvr subagent dbstats table has replica data for separate SQL

databases.

v APAR IY90580 NBS 035024 — Agent does not correctly detect interface speed on

AIX.

v NBS 035564 — sybaseMDASysPlainText table entries should not contain trailing

’\n’ characters.

v NBS 036863 — Ambiguous reason for ResultTableRowCount=0.

v NBS 036978 — Default sybase.cfg in version 3.2 produces error ’Unknown

command ″password″.’

v NBS 036980 — Include the new websphere6.cfg configuration file.

v NBS 038053 — Physical memory usage is incorrectly reported as 100% used on

Tru64 platforms.

v NBS 039325 — init.nco_m_ssmagent script fails to terminate native snmpd on

Solaris 10.

v NBS 040536 — MIB Explorer can’t display IMPLIED index strings such as those

in the SNMPv3 MIBs.

v APAR IY90640 NBS 041812 — weblogic subagent logs ″weblogic.kernel.Default″

messages when the servlet is down but the service is up.

v NBS 042909 — Default init.cfg in version 3.2 has RestoreState=off.

v NBS 042993 — Console commands for agentconfig can’t handle file names with

spaces.

v NBS 042998 — Incorrect spelling in Win32 installation: ″priveliges″

v NBS 043059 — Config files are not saved when upgrading the product from

version 3.1.

v NBS 043197 — Problem with InstallShield - install log error ″1: Failed to Invoke

__ISWIInit, error is 0x80004004.″

v NBS 043322 — On Windows platforms, the agent fails to report mounts on

directories those that do not have drive letters.

v NBS 043834 — ntperfmon cannot monitor objects that contain parentheses in

their name.


v NBS 043861 — csh leaves core files on Linux when executed from the

programmable subagent.

v NBS 043863 — On Solaris 7, the product’s installer causes errors by using an

invalid parameter to grep.

v NBS 043954 — On UNIX platforms, the installer ignores the INST_CFGPATH

flag.

v NBS 044251 — Typing errors in oracle-mib.mib.

v NBS 044263 — Swap usage on Solaris 8 does not include RAM based swap.

v NBS 044271 — Many MIB files are missing required IMPORTS from

SNMPv2-SMI and SNMPv2-TC.

v NBS 044396 — transaction subagent crashes when logging to file is enabled.

v NBS 044436 — Agent replies repeatedly to SNMP REPORTs with incorrect type

(a GET) when the security level is authNoPriv, causing it to spin.

v NBS 044912 — Changing the config directory on the command line with ″-f″

does not work on UNIX.

v NBS 045049 — In srIfTable, srIfIPAddr and srIfNetMask return the wrong type:

octetstring (0x04) when they should be IP address (0x80).

v NBS 045050 — The ″snmp match″ command fails on objects that are not

octetstrings.

v NBS 045053 — ntPerfMonControlCounters can be modified while a control row

is active. This should not be possible.

v NBS 045139 — Copyright message in nco_m_ssmagent startup script (and some

other scripts) is wrong.

v NBS 045140 — Windows interface blocking is not working as documented.

v NBS 045196 — LogMonStateFile is ignored if it contains NT event log indexes

that are out of the range of what actually exists within the event log.

v NBS 045283 — [email protected] appears in README.TXT & .MIB on

files during and after installation.

v NBS 045304 — Weblogic servlet dumps exceptions to weblogic logfile.

v NBS 045440 — The INST_COEXIST option for Unix installation is ignored.

v NBS 045450 — ControlIndex is limited to 1..65535 in most MIBs when it should

not be. Only rmon1 has an explicit limitation of the control indexes in its MIB

module.

v NBS 045484 — On Windows, the installer reverts to default configuration when

a copy fails during an upgrade.

v NBS 045504 — lotus subagent log messages require improvement.

v NBS 045514 — On UNIX platforms, LogSize value is reset back to 1000000 after

upgrade.

v NBS 045581 — MIB2 shows the same MAC address for different network

interfaces on Solaris platforms.

v NBS 045663 — sap subagent crashes in the SAP libary (librfc) on some versions

of Linux.

v NBS 045689 — SSM installer and docs both refer to INST_ROOTPATH, which is

no longer used.

v NBS 045714 — Race condition in hipe::ThreadPool could lead to crashes on

extremely busy systems.

v NBS 045718 — websphere subagent’s ws_setup script incorrectly describes the

password field.


v NBS 045754 — On Linux, filetransfer successfully transfers a file yet reports

failure.

v NBS 045776 — LogMonXState behavior is not consistent with sysres state file

behavior.

v NBS 045847 — agentConfig rows are removed prematurely when Control is set

to inactive.

v NBS 045848 — The datactrl configuration command fails to parse the ’delay’

keyword and does not create a control row if the ’delay’ keyword is present.

v NBS 045849 — ntscm.oid does not contain definitions for ntServiceTable.

v NBS 045850 — AgentConfigControl is missing from agentconfig.oid

v NBS 045880 — ntscm is missing console support for setting the

ntServiceControlRunControl object via the ″ntscm″ command.

v NBS 046052 — SNMP GET on logMonXStatsAbsPath does not work, even

though it is defined as a read-only object in the MIB.

v NBS 046055 — sap subagent does not load on AIX.

v NBS 046084 — Cannot connect local console to the agent on Windows x64

platforms.

v NBS 046093 — RMON event table does not update lastTimeSent object correctly.

v NBS 046113 — Terminating the agent after a warmboot does not correctly save

the agent state.

v NBS 046134 — Solaris loopback filesystem mounts (lofs) are incorrectly classed

as hrStorageType ″fixed disk″, which results in duplicate traps when monitoring

all fixed disks on a machine.

v NBS 046197 — The ″trapdest add″ command ignores the owner parameter if

executed from within a config script.

v NBS 046281 — Agentconfig leaves orphan control rows if scripts contain the

″config execute″ command rather than ″agentconfig create″.

v NBS 046315 — Creating contiguously indexed rows in agentConfigTable which

themselves create other agentConfig rows fails, due to poor automatic index

allocation.

v NBS 046343 — It is impossible to pass a community (CONF_DEFCOM) on the

command line of the Unix installer because it will be misinterpreted by the

setup script, no matter how well quoted it is.

v NBS 046344 — Executing invalid commands that contain an equals character

sometimes tricks the console into creating a variable incorrectly.

v NBS 046431 — The ″trapdest list″ command displays trapdests in seemingly

random order.

v NBS 046436 — MonitorRemoteFS inivar is ignored by hostres on Windows

platforms.

v NBS 046590 — Agent crashes when programmable vmConsole output is too

large.

v NBS 046728 — The documentation for the agent config table seems to be

incorrect.

v NBS 046748 — Memory leak in configurator when setting string objects.

v NBS 046754 — vacm remove view comand has inconsistent synatx help.

v NBS 046767 — The documentation for the agentconfigvar table in the reference

guide has a section on trap destination addressing in it.

v NBS 047188 — LogMonStateFile fails to save correctly if subagents are unloaded

before sysres.


v NBS 047189 — Fixed length string returned by the sqlsvr subagent when a

variable length is expected.

v NBS 047195 — Date format used by the sqlsvr subagent changed between build

700 and build 714.

v NBS 047196 — The database contact name is returned by the sqlsvr subagent.

v NBS 047285 — The servlet used by the websphere subagent doesn’t work on

WebSphere 6.x with global security enabled.

v NBS 047401 — All tables should implement Get for all objects, including

indexes.

v NBS 047421 — hrDiskStorageTable fails to show any volume groups other than

rootvg on AIX.

v NBS 047437 — adConnectControlTable row returns ″notInService″ when active

commit fails.

v NBS 047449 — psExceptionTable fails to filter out the ″wait″ process as

controlled by psIdleProcess=hidden on AIX.

v NBS 047452 — Virtual interfaces and zone interfaces are not detected by the

agent on Solaris platforms.

v NBS 047465 — Binding the address/port seems to have no effect on outgoing

SNMP responses on machines with multiple interfaces.

v NBS 047466 — hostres subagent may spin if retrieving network interface

information fails.

v NBS 047482 — On AIX platforms, agent configuration commands sometimes fail

to execute without reason and output the command syntax help instead.

v NBS 047499 — Non-printable characters inside string objects cause an

un-restorable hex string to be written to the agent state file.

v NBS 047523 — Agent sometimes gets stuck in a state where it believes that a

console is connected when it is not, and does not permit further console

connections.

v NBS 047526 — agent.state is written containing large blocks of empty lines,

making it quite unreadable.

v NBS 047530 — Cannot add vacm access entry with security model set to ″any″.

v NBS 047531 — Syntax help for ″vacm add entry″ command is incorrect. Says

″all″ rather than ″any″.

v NBS 047539 — process-mib.mib incorrectly states that PGID will be the value of

the PID on Windows platforms.

v NBS 047540 — vacm add group command allows security model any.

v NBS 047545 — genAlarmControlVariable has an invalid default value.

v NBS 047546 — genalarm control rows should not be able to activated if

genAlarmControlVariable is blank.

v NBS 047567 — Setting logMonXControlDisplayLimit to greater than 512 can

cause buffer overrun and crash.

v NBS 047570 — Memory leak of IMutex object in NetifOpen().

v NBS 047598 — agentIdPlatform reports ’other’ on Windows Vista (RC1).

v NBS 047662 — MIB Explorer reports an invalid OID in the traps tab when a

subagent sends a varbind whose OID lies underneath a known MIB but is not

defined in the MIB.

v NBS 047667 — Only allow a security model of ″usm″ in vacm security group.

v NBS 047676 — Get Bulk VACM returns authorizationError(16) when it doesn’t

make sense for it to do so.


v NBS 047735 — MIB Explorer doesn’t display multiline strings such as complex

arithmetic expressions in tooltips correctly.

v NBS 047751 — MIB Explorer fails to format newlines (linefeed - 0xA) properly

when carriage return (0xD) is absent in DisplayString fields.

v NBS 047787 — A square (representing an unprintable character) appears in the

edit box for arControlExpression in MIB Explorer.

v NBS 047788 — The title of ControlIndex columns is not abbreviated as other

columns are, and should be.

v NBS 047809 — srUserLoginTable contains multiple entries for one (console) login

on Windows.

v NBS 047823 — On Windows Vista, the command console prompts for a

password when a password has not been set

v NBS 047824 — On Windows Vista, the service controller fails to start up,

reporting ’The handle is invalid.’

v NBS 047962 — MIB Explorer crashes when loading/reloading a MIB file.

v NBS 048004 — SNMPV3 auth/priv passwords are stored as plain text in

mibexplorer.cfg.

v NBS 048006 — Per servlet metrics not showing data in WebSphere 6.x.

v NBS 048008 — svrSecurityParamTable allows Parameters to have negative

values.

v NBS 048126 — Cannot connect console to agent restarted after a crash.

v NBS 048151 — On Solaris, all disks are reported as ″running″ even when a disk

is physically removed.

v NBS 048166 — Documentation for the Websphere ASM is slightly incorrect.

v NBS 048220 — Only the first Entry in LogMonXStateFile is recognized on UNIX

when agent is started.

v NBS 048263 — The ″$ccmStatus Enabled″ rule in the shipped ccm.cfg is

incorrect.

v NBS 048321 — SSM installation on UNIX creates files with invalid user-ids: such

as 202, 3332.

v NBS 048337 — sqlsvr tables have missing or incorrect values since the change to

ODBC API.

v NBS 048338 — MIB Explorer crashes if you switch tables too quickly.

v NBS 048339 — UNIX selfinstaller does not clean up tmp directories on failure.

v NBS 048359 — sqlsvr subagent returns a fixed length string when a variable

length is expected.

v APAR IY91779 NBS 048492 — Thresholds within genalarm seem to be

interpreted as 16-bit signed values in comparison.

v NBS 048641 — svrsecurity subagent logs errors when monitoring Windows

event logs that have been rotated.

v APAR IY93088 NBS 048673 — Error ″Can’t read from event log (87)″

v APAR IY93237 NBS 048758 — Memory usage calculation in hostres is incorrect

on HP-UX platforms.

v NBS 048772 — Inconsistent behavior: on HP-UX platforms, the installer shows

tar extraction progress, but not on other UNIX variants.

v NBS 048788 — Console command ″snmp set″ does not set $? with the return

status of the command.

v NBS 048825 — SSM hangs for long periods on a Linux machine with 250+

network interfaces.


v NBS 048831 — In the MIB Explorer, strings that contain ampersands display

incorrect tooltips.

v NBS 048845 — appflowConnHistAppName returning a ’\n’ at the end of the

output value.

v NBS 048847 — hrPartitionTable and hrStorageTable don’t understand ZFS

filesystems on Solaris 10.

v NBS 048870 — Mib Explorer crashes when copying OID within the WALK view.

v NBS 048938 — Installer reports symlink errors when upgrading existing agent.

v NBS 048940 — MIB Explorer crashes when starting a walk in arEvalTable from

the righthand pane on Windows Vista.

v NBS 048942 — Console help system has an unused (empty) context named

″subagent″

v NBS 048943 — Installer returns exit code 2 when reporting successful install,

should be 0.

v NBS 048970 — MIB Explorer crash when changing the arEvalTableInstance

Column to ObjectID Named.

v NBS 048972 — silent option during installation is not permitted for non root

users.

v NBS 048986 — Typing error in default agent.cfg prevents mscs.cfg from ever

loading.

v NBS 048995 — Interface bind command needs to be executed twice before it

works.

v NBS 048996 — Interface unbind command just returns an error and fails to

unbind.

v NBS 049013 — Unable to start Service Controller due to Windows manifest

issues.

v NBS 049035 — When sending SNMP V3 Informs with authPriv the agent never

timesyncs with the trap receiver.

v APAR IY93327 NBS 049055 — Version 3.2 (fixpack 727) is sending spurious traps

on Solaris, reporting ″Network mount ... not responding″ for network mounts

which are actually responding.

v NBS 049116 — Running the agent on some network mounts causes incorrect file

permissions to be applied to init.cfg so that the agent cannot be subsequently

re-run.

v APAR IY93511 NBS 049125 — The LogMonStateFile and agent.state can contain

stale position pointers, which can cause unnecessary log re-reads after an agent

restart.

v NBS 049135 — hrStorageTable shows incorrect size/used values for some

network mounts on Windows.

v NBS 049137 — srLogmon outputs incorrect file position values to the

LogMonStateFile on some UNIX platforms.

v NBS 049181 — Agents cores when doing a coldboot if there is an active

loControlTable row.

v NBS 049183 — wsCollectionTable and wsCounterTable are missing some

collection/counter entries that exist on the WebSphere server.

v NBS 049186 — wsCollectionTable and wsDataTable contain rows even when the

websphere subagent is pointing at a host address or port with no WebSphere

server installed.

v NBS 049313 — LogMonX uses excessive CPU when the agent has been up for 8+

months.


v APAR IY94877 NBS 049333 — Under some circumstances the agent will send a

retry for an SNMP-Inform for which an ack has already been received.

v APAR IY95094 NBS 049424 — HrDeviceDescr reports ″Unknown CPU″ on some

POWER5 machines.

v NBS 049437 — websphere CounterTable does not seem to be populated for

WebSphere 6.0+.

v APAR IY95167 NBS 049478 — Mirrored disks on Solaris report hrStorageType as

other(1) instead of fixed(4).

v NBS 049554 — Setting an IP Address object via ″snmp set″ causes a crash in

master agent.

v APAR IY95394 NBS 049560 — In version 3.2 on Windows platforms, time

counters drift gradually (slow down) or stand still when under load.

v NBS 049721 — In the sapControlTable, LastErrorMessage remains even after an

event has succeeded.

v APAR IY95755 NBS 049731 — oracle subagent does not support column changes

for Oracle 9IR2.

v NBS 049818 — Hostres prevents some thumbdrive software from letting you

″eject″ the thumbdrive.

v NBS 049834 — Loading MIB Explorer ignores folders in the host tree when an

empty folder is present.

v NBS 050012 — arithmetic exists() function produces incorrect results.

v NBS 050019 — Scalar arithmetic removed() function returns incorrect results.

v NBS CR3643 — If an interface is disabled/re-enabled on Windows, it is

impossible to retrieve statistics in MIB-2.

v NBS CR7595 — Windows installer honors .iss options in a silent install over

command line options.

v NBS CR8006 — MIB Explorer crashes when creating a chart.

v NBS CR8159 — On UNIX platforms, the installer does not check to see if there is

sufficient space for an install before proceeding.

v NBS CR8189 — SSM seems to be returning different values for Insight Manager

compared to MS SNMP.

v NBS CR8190 — When monitoring CIM agents, some OID values are missing.

v NBS CR8373 — NT event monitor opens Application log if the specified event

log does not exist.

v NBS CR8711 — On Windows platforms, the cursor in the command console

becomes invisible when moving left or right.

v NBS CR8892 — srDisk stats are not reported correctly on Windows 2000/XP if

dynamic disks are enabled.

v NBS CR9120 — srIPDefaultGateway value occassionly changes on HP-UX and

Tru64 even though no changes were made on the box.

v NBS CR9253 — Advancing the clock to 2099 causes the agent crash on startup

(under Windows only).

v NBS CR9318 — Non-thread-safe strtok function is used in a few subagents could

potentially cause a crash.

Product compatibility notes

This information details the compatibility of Netcool/SSM with other applications

and relevant standards.


Netcool/ASM application support

IBM has verified the operation of each monitor in the Netcool/ASM suite on

specific combinations of application and platform versions.

For information about combinations not listed here, contact IBM Support.

Netcool/ASM for Active Directory

Table 1 lists the combinations of application version and platform on which

Netcool/ASM for has been verified by IBM.

Table 1. Netcool/ASM for Active Directory verified platforms and versions

Platform Active Directory

Windows 2000 Server SP4 32-bit X



Netcool/ASM for Apache


Netcool/ASM for Apache has been verified by IBM.

Table 2. Netcool/ASM for Apache verified platforms and versions

Apache version

Platform 1.3 2.0.50+ 2.2.x




Solaris 10 SPARC X X

Solaris 10 x64 X X

RHEL 4.0 ES Update 4 x86 X

RHEL 4.0 AS Update 4 x86 X

RHEL 4.0 ES Update 4 AMD64/Intel EM64T X

RHEL 4.0 AS Update 4 AMD64/Intel EM64T X

RHEL 4.0 AS ppc64 X

SLES 9.0 x86 X

SLES 9.0 ppc64 X

SLES 9.1 x86 X

SLES 9.2 x86 X

SLES 9.3 x86 X

SLES 10.0 x86 X

AIX 5.2 POWER 4/5 64-bit X


HP-UX 11.2 PA-RISC X


Netcool/ASM for Microsoft Exchange


Netcool/ASM for Microsoft Exchange has been verified by IBM.

Table 3. Netcool/ASM for Microsoft Exchange verified platforms and versions

Platform

Microsoft Exchange version

2000 2003

Windows 2000 Server SP4 32-bit X X


Netcool/ASM for Microsoft IIS


Netcool/ASM for Microsoft IIS has been verified by IBM.

Table 4. Netcool/ASM for Microsoft IIS verified platforms and versions

Platform

Microsoft IIS version

Windows 2000 Windows 2003




Netcool/ASM for Lotus Notes


Netcool/ASM for Lotus Notes has been verified by IBM.

Table 5. Netcool/ASM for Lotus Notes verified platforms and versions

Platform

Lotus Notes version

6.5.2 7.0.1



Solaris 8 SPARC X

Solaris 9 SPARC X X




Netcool/ASM for Microsoft SQL Server


Netcool/ASM for Microsoft SQL Server has been verified by IBM.

Table 6. Netcool/ASM for Microsoft SQL Server verified platforms and versions

Platform Microsoft SQL Server 2000



Netcool/ASM for Oracle


Netcool/ASM for Oracle has been verified by IBM.

Table 7. Netcool/ASM for Oracle verified platforms and versions

Platform

Oracle version

9.2.0.1 (9i) 9i RAC 10g 10g RAC


Windows 2003 Server SP1 32-bit X X X

Solaris 8 SPARC X X

Solaris 9 SPARC X X

RHEL 3.0 ES Update 8 x86 X X

RHEL AS 3.0 Update 8 x86 X X


RHEL 3.0 AS Update 8 AMD64/Intel EM64T X X


RHEL 4.0 AS Update 4 x86 X X

RHEL 4.0 ES Update 4 AMD64/Intel EM64T X X

RHEL 4.0 AS Update 4 AMD64/Intel EM64T X X

RHEL 4.0 AS ppc64 X X

SLES 9.0 x86 X X

SLES 9.0 ppc64 X X

SLES 9.1 x86 X X

SLES 9.2 x86 X X

SLES 9.3 x86 X X

AIX 5.2 POWER 4/5 64-bit X X

AIX 5.3 POWER 4/5 64-bit X X

HP-UX 11.2 PA-RISC X X X X

Netcool/ASM for SAP R/3


Netcool/ASM for SAP R/3 has been verified by IBM.

Table 8. Netcool/ASM for SAP R/3 verified platforms and versions

Platform

SAP R/3 version

R/3 4.0B R/3 Enterprise 4.7




Solaris 8 SPARC X X

Solaris 9 SPARC X X

Solaris 10 SPARC X

Solaris 10 x64 X


Table 8. Netcool/ASM for SAP R/3 verified platforms and versions (continued)

Platform

SAP R/3 version

R/3 4.0B R/3 Enterprise 4.7









RHEL 4.0 AS ppc64 X

SLES 9.0 x86 X

SLES 9.0 ppc64 X

SLES 9.3 x86 X

SLES 10.0 x86 X


HP-UX 11i (11.11) PA-RISC X


Tru64 5.1b X X

Netcool/ASM for Sybase ASE


Netcool/ASM for Sybase ASE has been verified by IBM.

Table 9. Netcool/ASM for Sybase ASE verified platforms and versions

Platform

Sybase ASE version

12.5.2 12.5.4 15.0.1



Solaris 8 SPARC X X

Solaris 9 SPARC X X





SLES 9.2 x86 X

SLES 9.3 x86 X


HP-UX 11i (11.11) PA-RISC X



Netcool/ASM for WebLogic


Netcool/ASM for WebLogic has been verified by IBM.

Table 10. Netcool/ASM for WebLogic verified platforms and versions

Platform

WebLogic version

8.1 9.1




Solaris 8 SPARC X

Solaris 9 SPARC X X




RHEL 4.0 ES Update 4 AMD 64/Intel EM64T X

RHEL 4.0 AS Update 4 AMD 64/Intel EM64T X


SLES 9.0 ppc64 X X

SLES 9.1 x86 X

SLES 9.2 x86 X

SLES 9.3 x86 X X

SLES 10.0 x86 X X

HP-UX 11.2 PA-RISC X X

Netcool/ASM for WebSphere


Netcool/ASM for WebSphere has been verified by IBM.

Table 11. Netcool/ASM for WebSphere verified platforms and versions

Platform

WebSphere version

5.0.2 5.1 6.0 6.1




Solaris 8 SPARC X

Solaris 9 SPARC X








Table 11. Netcool/ASM for WebSphere verified platforms and versions (continued)

Platform

WebSphere version

5.0.2 5.1 6.0 6.1

SLES 9.0 ppc64 X

SLES 9.1 x86 X X

SLES 9.2 x86 X X

SLES 9.3 x86 X X

SLES 10.0 x86 X X

AIX5.2 POWER 4/5 64 bit X

AIX5.3 POWER 4/5 64 bit X X X

SNMPv1 compatibility

Some Netcool/SSM MIB modules use the Counter64 data type, so they are not

compatible with SNMPv1. You should only use them with SNMPv2 and later.

This limitation applies to the following subagents:

v appflow

v genalarm

v ntperfmon

v sla

v transaction

v Netcool/ASM for Active Directory

v Netcool/ASM for WebLogic


Chapter 2. Hardware and software requirements

Hardware and software requirements describe the minimum host machine

specifications and the supported operating system types and versions on which

you can successfully install and use Netcool/SSM.

Microsoft Windows

The following system requirements apply to Microsoft Windows host machines.

Hardware

The hardware requirements for Windows platforms are:

v Intel Pentium II processor (400 MHz or greater)

v 128 MB RAM or greater recommended

v Approximately 25 MB free disk space

v 50MB minimum swap space recommended

v Ethernet 10/100 network interface card capable of supporting promiscuous

packet reception.

Software

The software requirements for Windows platforms are:

v Microsoft Windows 2000 Service Pack 4

v Microsoft Windows 2000 Server Service Pack 4

v Microsoft Windows XP Home, including all Service Packs

v Microsoft Windows XP Professional, including all Service Packs

v Microsoft Windows XP Professional x64 Edition

v Microsoft Windows Server 2003, including Service Pack 1

v Microsoft Windows Server 2003 x64 Edition, including Service Pack 1

v Microsoft Windows Vista x86 and x64 Editions

HP-UX

The following system requirements apply to HP-UX host machines.

Hardware

The minimum hardware requirements for running Netcool/SSM on HP-UX

platforms are:

v PA-RISC 1.1, PA-RISC 2.0, or Intel Itanium 2 processor


v 25 MB free disk space

v 50 MB minimum swap space recommended


packet reception


Software

Netcool/SSM is available for the following versions of HP-UX:

v HP-UX 11.11 (11i) on PA-RISC

v HP-UX 11.2 on PA-RISC or Intel Itanium

Latest Library Patches

Patches to the HP-UX Operating Environment libraries are available. HP-UX 11.11

(11i) requires the libc cumulative patch version PHCO_29495 or later.

The host machine may be running patches that have been recalled. The

Netcool/SSM installer checks to see what operating system patches have been

installed on the machine. If it detects a problem it provides a warning similar to

the following:

# ./netcool-ssm-4.0-xxxx-platform-arch.installer

Netcool/SSM Installer

Patch PHCO_23919 (patch for printf) detected.

*** WARNING: THIS PATCH MAY CAUSE SETUP TO CRASH ***

Consult your Netcool/SSM documentation for details.

Do you want to continue? [n]

Note: Visit the Hewlett-Packard (HP) IT Resource Center online at

http://www.itrc.hp.com for information on updating or removing this patch. The

Netcool/SSM installer will not do this for you.

AIX

The following system requirements apply to AIX host machines.

Hardware

The minimum hardware requirements for running Netcool/SSM on AIX platforms

are:

v IBM POWER4/5 64-bit processor





packet reception

Software

Netcool/SSM is available on the following versions of AIX:

v AIX 5.2 (64-bit only)

v AIX 5.3 (64-bit only)

Red Hat Linux

The following system requirements apply to Red Hat Linux host machines.


http://www.itrc.hp.com

Hardware

The minimum hardware requirements for running Netcool/SSM on Red Hat Linux

platforms are:

v Intel Pentium II processor 400 MHz or greater




v Ethernet 10/100 or Token Ring network interface card capable of supporting

promiscuous packet reception

Software

Netcool/SSM is available for the following versions of Red Hat Linux:

v Red Hat Enterprise Linux AS 2.1 - x86

v Red Hat Enterprise Linux AS/ES 3.0 - x86, AMD64/IntelEM64T

v Red Hat Enterprise Linux AS/ES 3.0 Update 8 - x86, AMD64/Intel EM64T

v Red Hat Enterprise Linux AS/ES 4.0 - x86, AMD64/IntelEM64T

v Red Hat Enterprise Linux AS/ES 4.0 Update 4 - x86, AMD64/Intel EM64T

v Red Hat Enterprise Linux AS 4.0 - ppc64

v Red Hat Enterprise Linux 5 - x86, x64

SuSE Linux Enterprise Server

The following system requirements apply to SuSE Linux Enterprise Server (SLES)

host machines.

Hardware

The minimum hardware requirements for running Netcool/SSM on SLES

platforms are:

v Intel Pentium II processor 400 MHz or greater




v Ethernet 10/100 or Token Ring network interface card capable of supporting

promiscuous packet reception

Software

Netcool/SSM is available for the following versions of SLES:

v 9 - x86, ppc64

v 9SP1, 9SP2, 9SP3 - x86

v 10 - x86, AMD64/Intel EM64T

Solaris

The following system requirements apply to Solaris host machines.

Chapter 2. Hardware and software requirements 19

Hardware

The minimum hardware requirements for running Netcool/SSM on Solaris

platforms are:

v UltraSPARC IIi 400 MHz processor or AMD/Intel x64 processor





packet reception

Software

Netcool/SSM is available on the following versions of Solaris:

v Solaris 8 (SunOS 5.8) SPARC

v Solaris 9 (SunOS 5.9) SPARC

v Solaris 10 (SunOS 5.10) SPARC or x64

Latest library patches

Patches to the Solaris Operating Environment libraries are available. Ensure that

the latest patch for the Solaris Operating Environment is installed and running on

the host machine before you install Netcool/SSM.

Table 12 lists the current patch IDs available at the time of writing. Before installing

a patch, check that it is the latest version as patches are cumulative and always

backward compatible.

Table 12. Patch IDs for Solaris Operating System Versions

Solaris Patch ID

8 (32-bit) 108434

8 (64-bit) 108435

9 (32-bit) 111711

9 (64-bit) 111712

10 119963

For further information about patches to the Solaris Operating Environment, see

http://developers.sun.com/sunstudio/downloads/patches/ss11_patches.html.

Tru64

The following system requirements apply to Tru64 host machines.

Hardware

The minimum hardware requirements for running Netcool/SSM on Tru64

platforms are:

v AXP Processor (500MHz or greater)

v 128MB RAM or greater

v 35MB free disk space


http://developers.sun.com/sunstudio/downloads/patches/ss11_patches.html

v 50MB minimum swap space

Software

Netcool/SSM is available for the following versions of Tru64:

v Tru64 5.1a, 5.1b

If there is no compiler/development environment on the host machine, then apply

the Compaq supplied redistribution kit, CXXREDIST650.

To verify that this kit has been applied, enter the following command:

setld -v CXXREDIST650

The machine should respond with:

Compaq C++ Run-Time Library Redistribution kit (CXXREDIST650)

If it does not respond in this way, apply the kit using the following commands:

root

cd /tmp

tar -xvf CXXREDIST650.tar

setld -l /tmp/CXXREDIST650.kit

To obtain this kit, visit the Compaq C++ site online at ftp://ftp.compaq.com/pub/products/C-CXX/Tru64/cxx/cxxredist.htm.

Chapter 2. Hardware and software requirements 21

ftp://ftp.compaq.com/pub/products/C-CXX/Tru64/cxx/cxxredist.htm

ftp://ftp.compaq.com/pub/products/C-CXX/Tru64/cxx/cxxredist.htm

Chapter 3. Known problems, limitations, and workarounds

The following problems, limitations and workarounds exist for Netcool/SSM

version 4.0.

Netcool/SSM components

Specific functional or operational limitations exist for some components of

Netcool/SSM.

arithmetic subagent

NBS049761: The subagent causes the agent to crash when executing a deeply

recursive function because the stack size is too small.

ipconfig subagent

If the monitored host’s default gateway has multiple network interfaces that share

the same DNS name, the IP address indicated by the object srIpDefaultGateway

may vary. This occurs because the DNS server reports the IP address of each

interface in a ‘round-robin’ manner, resulting in a different IP address being

returned with each DNS lookup. This issue applies to all UNIX platforms except

Solaris.

Master agent

There are several known limitations of the master agent.

v NBS047807: If VACM is disabled, an attacker can get full access to the agent

with any SNMPv3 user name and by forcing the security level to noAuthNoPriv.

v NBS049017: The trapdest add command temporarily blocks the agent during

DNS lookup if an invalid hostname is specified.

v CR8014: The agent crashes when it runs out of memory, rather than reporting an

error and continuing to operate or exiting gracefully.

Netcool/ASM for Microsoft SQL Server

APAR IY95967/NBS049797: The subagent does not monitor Microsoft SQL Server

2005 correctly.

Netcool/ASM for Oracle

On Linux platforms, the Oracle OCI libraries, which the Netcool/ASM for Oracle

uses to interface with the database, contain a memory leak. Apply Oracle 9.2.0.4

patch to the installation.

Netcool/ASM for Sybase ASE

Automated deployment and configuration using Netcool/SM Configuration is not

supported for Netcool/ASM for Sybase ASE. If you deploy Netcool/ASM for

Sybase ASE using Netcool/SM Configuration, you must manually set the

SybaseHome inivar to the location of the target Sybase ASE installation.


Netcool/ASM for WebLogic

This release includes an updated version of the WebLogic performance monitoring

servlet, PerfMonitor.ear. When upgrading an existing Netcool/SSM installation that

uses Netcool/ASM for WebLogic to monitor WebLogic servers, you must redeploy

PerfMonitor.ear on each monitored server.

Using the WebLogic Administration Console, undeploy PerfMonitor on each

WebLogic server, then run the wl_setup script (located in the Netcool/SSM bin

directory) to redeploy PerfMonitor on those servers.

Netcool/ASM for WebSphere

This release includes an updated version of the WebSphere performance

monitoring servlet, PerfServlet.ear. When upgrading an existing Netcool/SSM

installation that uses Netcool/ASM for WebSphere to monitor WebSphere servers,

you must redeploy PerfServlet.ear on each monitored server.

Use the WebSphere administrative console to uninstall PerfServlet from each

server, then run the ws_setup script (located in the Netcool/SSM bin directory) to

redeploy PerfServlet on those servers.

programmable subagent

CR9048: The agent hangs when aborting a programmable control row that is

configured to execute a program which has created child processes (Windows

only).

svrsecurity subagent

There are several issues concerning the operation of the Server Security

(svrsecurity) subagent.

Login files

To monitor logins using svrsecurity, the following files must exist or be

symbolically linked to the real files for the subagent to work correctly:

v Linux: /var/log/lastlog

v Solaris: /var/adm/loginlog

v HPUX: /var/adm/acct/sum/loginlog

Login failure threshold on Solaris platforms

On Solaris platforms, the operation of the svrsecurity login failure detection is

different to that on other platforms. Normally the subagent generates a trap when

three failed logins are detected. However, on Solaris platforms the number of failed

logins that must be observed before a trap is generated depends on the value of

the retries parameter defined in the file /etc/default/login. If the value of this

parameter is greater than 3, a trap is not generated until this value is exceeded

(this occurs because the operating system does not write the number of login

failures to the disk until a breach has occurred). If the value of this parameter is 3

or lower, then the subagent behaves as it does on other platforms.


FIN, NULL, and Xmas port scans on Solaris 9 and 10

The Server Security subagent does not detect FIN, NULL, and Xmas port scans on

Solaris 9 and 10 because these operating systems provide automatic protection

against such attacks.

Installing Netcool/SSM

If the installation option string passed to the installer using the /z switch contains

an equal character (=), it must also contain a space character at some point,

otherwise the parameter string is not passed to install script correctly. This is a

known issue in InstallShield version 8.

Operating system limitations

Operating system limitations relate to the interaction between Netcool/SSM and

the operating system that is running on the machine on which Netcool/SSM is

installed.

UNIX

These limitations apply to Netcool/SSM on all UNIX platforms.

UNIX system date/time

On UNIX platforms, changing the system date/time can cause unexpected

behavior in the agent. This is because many events within the agent are scheduled

to perform actions at certain times. Changing the date/time effectively corrupts the

application runtime environment. Symptoms include hanging or spinning the

agent, data not being periodically updated. Agents running on Solaris platforms

are particularly sensitive to system date/time changes.

Note: This does not include changes made by NTP because these date/time

changes are gradual.

Linux

These limitations apply to Netcool/SSM on Linux platforms.

This section describes the known issues on Linux operating systems.

Core files

On Linux distributions that do not use the Native POSIX Threads Library (NPTL),

core files often do not contain any useful information about the application thread

that has crashed. If Netcool/SSM crashes, inspect the host system’s process status

list. The offending thread may still be resident in memory. In this case, rename the

existing core file and enter the command kill -ABRT <pid>. This produces a core

file for the offending thread, providing information useful for debugging.

On Red Hat Enterprise Linux 2.1, more informative core files are generated if you

change the following kernel variable using the command:

echo 1 > /proc/sys/kernel/core_uses_pid

This causes all processes to write core files with filenames core.pid, ensuring that

one thread does not accidentally overwrite the core file of another process.

Applying this change immediately and insert it into the file /etc/rc.d/rc.local.

Chapter 3. Known problems, limitations, and workarounds 25

Bonding driver virtual interface

The agent cannot detect the virtual interface formed by the bonding driver (for

example, bond0). The agent only reports interfaces with an assigned IP address.

Assign the interface a dummy IP address (for example, ifconfig bond0 1.1.1.1).

Ensure that the IP address you assign does not interfere with the routing table.

AIX

These limitations apply to Netcool/SSM on AIX platforms.

Low-level packet capture

It is not possible for the low-level packet capture code to capture the outbound

packets. There is no workaround to this issue at present. This affects all monitoring

activities running on AIX that are configured to monitor that same host’s outbound

network activity.

Terminate configuration command

The terminate configuration command terminates the agent; however, when you

issue this command, the AIX service controller is not informed that the agent has

terminated. Similarly, if you terminate the agent using the AIX command kill -9

on the agent process, the AIX service controller is not informed of this. In both

cases, the AIX service controller is not aware that the service has terminated;

however any attempt to stop it using the AIX command stopsrc -s <service name> will fail.

If this situation arises, restart the host. To prevent this situation occurring, always

invoke the service controller when terminating the agent by using either of the

following commands:

stopsrc -c -s service name (kill -2 plus kill -9 on the named service)

stopsrc -f -s service name (kill -9 on the named service)

Core files

If the agent attempts to dump core and there is not enough disk space in the

partition in which the core file is being created then it will probably be lost or

useless for debug purposes. To prevent this, ensure that there is sufficient disk

space in the partition to hold a core file.

Windows

These limitations apply to Netcool/SSM on Windows platforms.

Registering the Netcool/SSM service on Windows

Under Windows 2000/XP/2003, registering service mode users that already exist

may cause inconsistencies to appear with the Service Controller, and manual

intervention may be required. This seems to be especially true for Domain users. It

is recommended that you use the default service user (that is, Local System).


Windows fault reports

Windows XP platforms provide a feature Report Faults to Microsoft, which is

enabled by default. If the agent crashes and the operating system creates a Dr

Watson dump, the dump file is often corrupted or truncated when Report Faults to

Microsoft is enabled.

To disable Report Faults to Microsoft:

1. In the Start menu select Settings → Control Panel → System.

2. Select the Advanced tab.

3. Click Error Reporting.

4. Select the Disable Error Reporting option.

Interaction with other applications

These limitations relate to the interaction between Netcool/SSM and other

applications that are running on the machine on which Netcool/SSM is installed.

Microsoft SNMP Service

Under Windows 2000/XP/2003, the Microsoft SNMP service which uses UDP port

161 will prevent the agent from running if it is active. You can instruct the

installation program to disable this service if it is detected at installation time.

Kaspersky® Anti-Virus software

On Windows platforms that are running Kaspersky Anti-Virus software there have

been issues when uninstalling the agent. This seems to happen because as

InstallShield performs the uninstallation operation it touches the executable images

installed, which in turn alerts the anti-virus software, which in turn is detected by

InstallShield. The latter complains that the image being uninstalled is in use but

allows the end user to complete the uninstall successfully. The message is benign

and can be ignored.

Microsoft® Exchange™

When you use the Netcool/ASM for Microsoft Exchange on Windows 2000/XP

platforms to monitor a Microsoft Exchange 5.5 SP3 server, the MTA may log an

event 1016 when it is writing an extensible counter to the Windows 2000 Server

Performance Monitor log. This in turn can fill the NT Event Log causing issues for

the serving host.

The cause of this behavior is not the Netcool/ASM for Microsoft Exchange. The

root cause is addressed by applying Microsoft Exchange Service Pack 4. This issue

is described further in the Microsoft knowledge base article 263112.

Veritas® NetBackup™

Some versions of Veritas NetBackup may hang if the agent is running when a

backup is performed. The agent creates a lock file under /var/spool/locks

containing the PID of the agent; this is normal behavior. It sets the permissions of

this file to enforce mandatory locking. Any attempt to open the file will hang until

the lock is released. To avoid this problem, configure Veritas NetBackup to exclude

this directory from the backup cycle.

Chapter 3. Known problems, limitations, and workarounds 27

Windows diskperf utility

On Windows 2000/XP/2003 platforms, the diskperf utility is configured by default

to never start. Post installation, it will be configured to start at boot. Although

Netcool/SSM does not require the host to be rebooted after installation, some disk

metrics, such as disk IO since the last host boot, will not have accurate data. This

can only be addressed by rebooting the host machine.

Configuration issues

These limitations relate to the configuration of Netcool/SSM and its components.

System resource usage

It is possible to configure the agent and its subagents in such a way that its

resource usage severely reduces the performance of the host system. For example,

monitoring system activity at too high a rate, or specifying resources to be

monitored at too coarse a level of granularity can consume excessive amounts of

system resources. Try to strike a balance between the number of objects monitored,

the polling interval, and the resource usage on the host on which the agent is

running.


Chapter 4. Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBM

provides a number of ways for you to obtain the support you need.

v Searching knowledge bases: You can search across a large collection of known

problems and workarounds, Technotes, and other information.

v Obtaining fixes: You can locate the latest fixes that are already available for your

product.

v Contacting IBM Software Support: If you still cannot solve your problem, and

you need to work with someone from IBM, you can use a variety of ways to

contact IBM Software Support.

Frequently asked questions

What does the diskperfhelper.exe program do?

This program is only required on Windows 2000 platforms and is installed on your

system as a helper service for the System Resources subagent. The service collects

disk performance metrics and is required to load at boot time.

What about Microsoft SNMP service?

This service is provided by Microsoft to provide basic SNMP services.

Netcool/SSM is designed to be a replacement for this service, therefore Microsoft

SNMP must be disabled during or prior to the installation process.

What if I’m using a third-party MIB module which is usually loaded with the

Microsoft SNMP service?

The ntext subagent enables you to use third-party SNMP modules. See the

Netcool/SSM Administration Guide for details.

Why are some elements of the standard and vendor specific MIBs not

implemented (for example, hostres and sysres)?

Some MIB objects are not appropriate to particular platforms or there is no way for

Netcool/SSM to extract the values on that platform.

What is the difference between the ControlRowTimeout specified in the init.cfg

file and, for example, the transactionControlRequestTimeout in a transaction

control row?

ControlRowTimeout applies to all non-active control rows. All control rows consume

resources and over time it is not uncommon for existing ones to be deactivated or

created and forgotten about. Setting ControlRowTimeout controls how long the

agent will wait before purging these. A value of 0 implies all rows will be retained.

The transactionControlRequestTimeout object in a transaction control row covers

the time the transaction sub-agent will wait before deciding to end a transaction. If

packets that the transaction subagent expects get lost or if the application

generating the transactions dies, it can leave the subagent in a state where it is


trying to collect metrics on transactions that will never end. The

transactionControlRequestTimeout object controls that timeout period.

What is the sap.csv file in the config directory for?

The transaction subagent uses this file to map SAP transaction codes to

descriptions of those transactions. If a deployment is intended to monitor more

SAP transactions than are included in this .csv file, you can extend the file with the

appropriate types and descriptions.

Why does my Windows server seem to have several sessions open from

machines running the agent?

This occurs because the hostres subagent is attempting to query network drive

information. You can reduce the number of sessions created on the server by doing

any of the following:

v On the server, reduce the auto-disconnect timeout with the command:

net config server /autodisconnect:<minutes>

v Change the service user account under which the agent executes to be a domain

member.

v Run the agent in application mode.

Why can’t I see any information about network drives in hostres?

This occurs because the agent is running as a service user which does not have

domain privileges and hence can’t query the network drive. To correct this, run the

agent service as a user who is a domain member, or run the agent in application

mode.

Why does transaction subagent stop monitoring some transaction types?

When a control row is created to monitor particular transaction types, the subagent

can fail to capture and display the expected transaction type. The principal reason

for this is that the value of the control row’s transactionControlRequestTimeout

object is too small for the transaction type being monitored or the way the

transaction is configured to operate on the host under test.

For example, if a default transaction row is created to monitor POP & SMTP traffic

between two hosts and there is no such traffic before the request timeout expires

then the connection will timeout. When this occurs, an entry with the following

format is created in the agent.log file (if the agent is configured to operate at log

level 3 or higher):

<DateTime Stamp>: Timed out connection: <Connection endpoints>;

<Application Type> will be created in the agent.log file if it is configured

to operate at log level 3 or higher.

Why does the loopback interface in the MIB-2 interfaces ifTable have a speed of

0?

The agent uses low level system functions to determine the speed of the loopback

interface. The values returned on the different platforms and the semantics

associated with those values vary from platform to platform. By convention, if the

ifSpeed object has the value 0, this indicates ″as fast as possible″ for the platform

being monitored.


Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in

other countries. Consult your local IBM representative for information on the

products and services currently available in your area. Any reference to an IBM

product, program, or service is not intended to state or imply that only that IBM

product, program, or service may be used. Any functionally equivalent product,

program, or service that does not infringe any IBM intellectual property right may

be used instead. However, it is the user’s responsibility to evaluate and verify the

operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter

described in this document. The furnishing of this document does not grant you

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PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

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This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

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and/or changes in the product(s) and/or the program(s) described in this

publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for

convenience only and do not in any manner serve as an endorsement of those Web

sites. The materials at those Web sites are not part of the materials for this IBM

product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it

believes appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purpose

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Such information may be available, subject to appropriate terms and conditions,

including in some cases, payment of a fee.

The licensed program described in this document and all licensed material

available for it are provided by IBM under terms of the IBM Customer Agreement,

IBM International Program License Agreement or any equivalent agreement

between us.

Any performance data contained herein was determined in a controlled

environment. Therefore, the results obtained in other operating environments may

vary significantly. Some measurements may have been made on development-level

systems and there is no guarantee that these measurements will be the same on

generally available systems. Furthermore, some measurements may have been

estimated through extrapolation. Actual results may vary. Users of this document

should verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers of

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IBM has not tested those products and cannot confirm the accuracy of

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Questions on the capabilities of non-IBM products should be addressed to the

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This information contains examples of data and reports used in daily business

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names of individuals, companies, brands, and products. All of these names are

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enterprise is entirely coincidental.

Trademarks and Acknowledgements

Micromuse and Netcool are registered trademarks of Micromuse, an IBM

Company.

Other Micromuse trademarks include but are not limited to: Netcool/OMNIbus,

Netcool/OMNIbus for Voice Networks, Netcool/Reporter, Netcool/Internet Service

Monitors, Netcool/ISM, Netcool/ISM Global Perspective, Netcool/NT Service

Monitors, Netcool/Wireless Service Monitors, Netcool/WSM, Netcool/Usage

Service Monitors, Netcool/USM, Netcool/Telco Service Monitors, Netcool/TSM,

Netcool/Fusion, Netcool/Data Center Monitors, Netcool DCM, Netcool/Impact,

Netcool/Visionary, Netcool/Precision, Netcool Probes & Monitors, Netcool


Desktops, Netcool Gateways, Netcool Impact/Data Source Adaptors, Netcool

EventList, Netcool Map, Netcool Virtual Operator, Netcool/Precision for IP

Networks, Netcool/Precision for Transmission Networks, Netcool/Firewall,

Netcool/Wave, Netcool/Webtop, Netcool TopoViz, Netcool/SM Operations,

Netcool/SM Configuration, Netcool/OpCenter, Netcool/System Service Monitors,

Netcool/SSM, Netcool/Application Service Monitors, Netcool/ASM, Netcool/ISM

WAM, Netcool/SM Reporter, Netcool for Asset Management, Netcool/Realtime

Active Dashboards, Netcool/Dashboards, Netcool/RAD, Netcool for Voice over IP,

Netcool for Security Management, Netcool Security Manager, Netcool/Portal 2.0

Premium Edition, Netcool ObjectServer, Netcool/RAD, Netcool GUI Foundation,

Netcool Installer, Netcool Licensing, Netcool/Software Developers Kit, NGF,

Micromuse Alliance Program, Micromuse Channel Partner, Authorized Netcool

Reseller, Netcool Ready, Netcool Solutions, Netcool Certified, Netcool Certified

Consultant, Netcool Certified Trainer, Netcool CCAI Methodology, Micromuse

University, Microcorrelation, Acronym, Micromuse Design, Integration Module for

Netcool, The Netcool Company, VISIONETCOOL, Network Slice.

Micromuse acknowledges the use of the UCD SNMP Library. Copyright © 1989,

1991, 1992 by Carnegie Mellon University. Derivative Work - Copyright © 1996,

1998, 1999, 2000 The Regents of the University of California. All rights reserved.

Permission to use, copy, modify and distribute this software and its documentation

for any purpose and without fee is hereby granted, provided that the above

copyright notice appears in all copies and that both that copyright notice and this

permission notice appear in supporting documentation, and that the name of CMU

and The Regents of the University of California not be used in advertising or

publicity pertaining to distribution of the software without specific written

permission.

CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM

ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT

SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE

LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR

ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA

OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR

OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH

THE USE OR PERFORMANCE OF THIS SOFTWARE.

The following product names are trademarks of Tivoli Systems or IBM

Corporation: AIX, IBM, OS/2, RISC System/6000, Tivoli Management

Environment, and TME10.

IBM, NetView/6000, Domino, Lotus, Lotus Notes, and WebSphere are either

trademarks or registered trademarks of IBM Corporation. VTAM is a trademark of

IBM Corporation.

Omegamon is a trademark of Candle Corporation.

The Sun logo, Sun Microsystems, SunOS, Solaris, SunNet Manager, Java are

trademarks of Sun Microsystems Inc.

SPARC is a registered trademark of SPARC International Inc. Programs bearing the

SPARC trademark are based on an architecture developed by Sun Microsystems

Inc. SPARCstation is a trademark of SPARC International Inc., licensed exclusively

to Sun Microsystems Inc.

Notices 33

HP, HP-UX and OpenView are trademarks of Hewlett-Packard Company.

InstallShield is a registered trademark of Macrovision Corporation.

Microsoft, Windows 95/98/Me/NT/2000/XP are either registered trademarks or

trademarks of Microsoft Corporation.

Microsoft Internet Information Server/Services (IIS), Microsoft Exchange Server,

Microsoft SQL Server, Microsoft perfmon, Windows Media, and Microsoft Cluster

Service are either registered trademarks or trademarks of Microsoft Corporation in

the United States and/or other countries.

BEA and WebLogic are registered trademarks of BEA Systems Inc.

Netscape and Netscape Navigator are registered trademarks of Netscape

Communications Corporation in the United States and other countries. Netscape’s

logos and Netscape product and service names are also trademarks of Netscape

Communications Corporation, which may be registered in other countries.

Red Hat, the Red Hat “Shadow Man” logo, RPM, Maximum RPM, the RPM logo,

Linux Library, PowerTools, Linux Undercover, RHmember, RHmember More,

Rough Cuts, Rawhide and all Red Hat-based trademarks and logos are trademarks

or registered trademarks of Red Hat Inc. in the United States and other countries.

Linux is a registered trademark of Linus Torvalds.

SUSE is a trademark of SUSE LINUX Products GmbH, a Novell business.

Netcool monitors include software developed by the OpenSSL Project for use in

the OpenSSL Toolkit (http://www.openssl.org/. Copyright (c) 1998-2005 The

OpenSSL Project. All rights reserved. Redistribution and use in source and binary

forms, with or without modification, are permitted provided that the following

conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of

conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or other

materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgment: “This product includes software developed

by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)”

4. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to

endorse or promote products derived from this software without prior written

permission. For written permission, please contact [email protected].

5. Products derived from this software may not be called “OpenSSL” nor may

“OpenSSL” appear in their names without prior written permission of the

OpenSSL Project.


6. Redistributions of any form whatsoever must retain the following

acknowledgment: “This product includes software developed by the OpenSSL

Project for use in the OpenSSL Toolkit (http://www.openssl.org/)”

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE

OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF

SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR

BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF

LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT

(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF

THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

SUCH DAMAGE.

This product includes cryptographic software written by Eric Young

([email protected]). This product includes software written by Tim Hudson

([email protected]).

Original SSLeay License Copyright (C) 1995-1998 Eric Young ([email protected]).

All rights reserved.

This package is an SSL implementation written by Eric Young ([email protected]).

The implementation was written so as to conform with Netscapes SSL. This library

is free for commercial and non-commercial use as long as the following conditions

are adhered to. The following conditions apply to all code found in this

distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The

SSL documentation included with this distribution is covered by the same

copyright terms except that the holder is Tim Hudson ([email protected]).

Copyright remains Eric Young’s, and as such any Copyright notices in the code are

not to be removed. If this package is used in a product, Eric Young should be

given attribution as the author of the parts of the library used. This can be in the

form of a textual message at program startup or in documentation (online or

textual) provided with the package. Redistribution and use in source and binary

forms, with or without modification, are permitted provided that the following

conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of


2. Redistributions in binary form must reproduce the above copyright notice, this



3. All advertising materials mentioning features or use of this software must

display the following acknowledgement: “This product includes cryptographic

software written by Eric Young ([email protected])”.

4. If you include any Windows specific code (or a derivative thereof) from the apps

directory (application code) you must include an acknowledgement: “This product

includes software written by Tim Hudson ([email protected])”

Notices 35

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS’’ AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE

GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF

THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH

DAMAGE.

The licence and distribution terms for any publicly available version or derivative

of this code cannot be changed, i.e. this code cannot simply be copied and put

under another distribution licence [including the GNU Public Licence.]

Micromuse acknowledges the use of Net-SNMP.

Part 1: CMU/UCD copyright notice: (BSD like) Copyright 1989, 1991, 1992 by

Carnegie Mellon University Derivative Work - 1996, 1998-2000. Copyright 1996,

1998-2000 The Regents of the University of California. All Rights Reserved.

Permission to use, copy, modify and distribute this software and its documentation

for any purpose and without fee is hereby granted, provided that the above

copyright notice appears in all copies and that both that copyright notice and this

permission notice appear in supporting documentation, and that the name of CMU

and The Regents of the University of California not be used in advertising or

publicity pertaining to distribution of the software without specific written

permission.

CMU AND THE REGENTS OF THE UNIVERSITY OF CALIFORNIA DISCLAIM

ALL WARRANTIES WITH REGARD TO THIS SOFTWARE, INCLUDING ALL

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT

SHALL CMU OR THE REGENTS OF THE UNIVERSITY OF CALIFORNIA BE

LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR

ANY DAMAGES WHATSOEVER RESULTING FROM THE LOSS OF USE, DATA

OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR

OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH

THE USE OR PERFORMANCE OF THIS SOFTWARE.

Part 2: Networks Associates Technology, Inc. copyright notice (BSD) Copyright (c)

2001-2003, Networks Associates Technology, Inc. All rights reserved. Redistribution

and use in source and binary forms, with or without modification, are permitted

provided that the following conditions are met:

- Redistributions of source code must retain the above copyright notice, this list of


- Redistributions in binary form must reproduce the above copyright notice, this



- Neither the name of the Networks Associates Technology, Inc. nor the names of

its contributors may be used to endorse or promote products derived from this

software without specific prior written permission.


THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND

CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES,

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE

DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Part 3: Cambridge Broadband Ltd. copyright notice (BSD) Portions of this code are

copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved.

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:






- The name of Cambridge Broadband Ltd. may not be used to endorse or promote

products derived from this software without specific prior written permission.THIS

SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER “AS IS” AND ANY

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


COPYRIGHT HOLDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,








Part 4: Sun Microsystems, Inc. copyright notice (BSD) Copyright © 2003 Sun

Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, USA. All

rights reserved. Use is subject to license terms below. This distribution may include

materials developed by third parties. Sun, Sun Microsystems, the Sun logo and

Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the

U.S. and other countries. Redistribution and use in source and binary forms, with

or without modification, are permitted provided that the following conditions are

met:






Notices 37

- Neither the name of the Sun Microsystems, Inc. nor the names of its contributors

may be used to endorse or promote products derived from this software without

specific prior written permission.













DVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Part 5: Sparta, Inc. copyright notice (BSD) Copyright (c) 2003-2004, Sparta, Inc. All

rights reserved. Redistribution and use in source and binary forms, with or

without modification, are permitted provided that the following conditions are

met:






- Neither the name of Sparta, Inc. nor the names of its contributors may be used to

endorse or promote products derived from this software without specific prior

written permission.














Part 6: Cisco/BUPTNIC copyright notice (BSD) Copyright (c) 2004, Cisco, Inc. and

Information Network, Center of Beijing University of Posts and

Telecommunications. All rights reserved. Redistribution and use in source and

binary forms, with or without modification, are permitted provided that the

following conditions are met:







- Neither the name of Cisco, Inc., Beijing University of Posts and

Telecommunications, nor the names of their contributors may be used to endorse

or promote products derived from this software without specific prior written

permission.














Notices 39

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