spring 2018 jaclyn smith launches new collection at...
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Kmart Pharmacy is #1 Again for Customer Satisfaction
NewsletterSpring 2018
Congratulations to the Kmart Pharmacy team for being recognized for the second year in a row by the American Customer Satisfaction Index (ACSI) as the national leader in drugstore customer satisfaction, ahead of CVS, Albertsons Companies, Walgreens, Rite Aid and Wal-Mart.
Every associate on the Kmart Pharmacy Team helped make this accomplishment possible. This recognition is a true testament to your care, both behind and beyond the counter. Always striving to improve and providing best-in-class patient care for our members makes a real difference in the lives we serve. Continue making our patients happy and show every new and potential patient why we are #1 in customer satisfaction!
For more good news about Sears Holdings, please visit the Awards and Recognition page on searsholdings.com and look for the pharmacy ad in this edition where members get even more with Pharmacy Rewards.
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Jaclyn Smith Launches New Collection at SearsIn the fashion world, styles come and go, but one of the most timeless and enduring icons of the past three decades is the incomparable Jaclyn Smith.
In what was truly a bold and pioneering move in 1983, Jaclyn teamed with Kmart to launch one of the first celebrity-branded apparel lines and Kmart’s first celebrity brand. Since then, more than 100 million women have purchased clothing or accessories with the Jaclyn Smith name.
Her strong brand recognition and years of success at Kmart culminated in an exciting announcement that top items from Jaclyn’s elegant, on-trend Ready to Wear collection are now available in select Sears stores nationwide. The full assortment is also available at Sears.com/Jaclyn.
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Last fall, teaming with her daughter, Jaclyn introduced Spencer by Jaclyn Smith, a layette collection inspired by her new granddaughter. That line was introduced at Sears stores last fall and features affordably priced, ultra-soft 100 percent cotton and cotton blends, affordably priced from $19 to $29.99.
Here is a segment that aired on the KTLA 5 Morning News, Monday, March 19, 2018.
Jaclyn Smith Launches New Collection at Sears (cont’d.)
To celebrate the launch of her line’s arrival to Sears, Jaclyn held a meet-and-greet at the Sears in the Del Amo Fashion Center in Torrance, California. More than 300 Shop Your Way members lined the “blue carpet” for the opportunity to meet Jaclyn and get a first look at her collection. She graciously connected with fans to take selfies, offered fashion advice and gave autographs and hugs.
“It’s a privilege to work with a hands-on business partner like Jaclyn Smith, whose savviness and ability to anticipate women’s fashion trends for so long in the constantly evolving fashion world is remarkable,” said Greg Ladley, president of apparel and footwear at Sears Holdings. “More than five million Shop Your Way members have purchased Jaclyn Smith Collection products in Kmart over the last 12 months alone, so we look forward to building Jaclyn’s current brands and extending her powerful reach and brand loyalty across to the Sears community.”
As a mother, grandmother and entrepreneur, Jaclyn understands our members and genuinely cares about what they want – her collection focuses on the modern, sophisticated woman for whom style and quality is a priority. That woman is busy, working, taking care of herself and her family and is looking for one place to make her shopping easy. And with her long track record of success, it’s no wonder her brand has an 80 percent awareness among 30-60 year olds, making it one of America’s most recognized brands. In 2016, almost 700,000 ‘slinky tees’ and 500,000 blouses were sold at Kmart. The sophisticated collection inspired by everyday looks starts at $10.00 and features elegant essentials like Jaclyn’s best-selling blouses that are must-haves for transitioning from daytime to evening. The stylish selection includes a variety of silhouettes for every shape whether it be curvy, classic or A-line. Much more, including jeans, tees, swimsuits, shoes, handbags and accessories are also available at Sears.com/Jaclyn.
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Who to ContactFor Questions on: Contact:Address Change: See each plan below for contact info.
Death of a retiree or spouse: See each plan below for contact info.
Plans: Contact: s
Retiree Medical Benefits for general questions or to enroll in medical coverage Retirees can call the Retiree Health Access (RHA) service center directly at the number provided below or go online to the Retiree Health Access website: www.rhagroupexchange.com/sears to view the health plan options currently being offered to Sears retirees.
RHA Service Center: 1-877-254-6765 8:00 a.m. - 9:00 p.m. ET, Monday - Friday
Retiree Life Insurance: For questions about reporting Securiana death, change of address or investment changes. 1-866-483-9975 - Mon.- Fri., 7 a.m. - 6 p.m. CST
Group Universal Life Insurance: Prudential For questions about reporting a death, change of 1-800-778-3827 (option 1)address or investment changes.
Pension Plan: For questions about reporting a Sears Holdings Pension Service Center death, change of address, checks, pension options 1-800-953-5390 or direct deposit.
The Savings Plans (formerly 401(k) Savings Plan): Sears Holdings Benefits CenterFor questions about reporting a death, change of 1-888-88sears (option 1) address or investment changes. Follow the prompts to financial benefits and speak to a Benefits Center representative.
Retiree Discount Cards: For questions about reporting Sears Holdings HR Support Services a death, change of address or ordering a replacement card. 1-888-887-3277. Follow the prompts to speak to a representative (option 6).
Credit Customer Service: Sears Card® 1-800-917-7700Sears MasterCard® 1-800-669-8488
To find a Sears or Kmart store: Go to Sears.com or Kmart.com
Sears Holdings Archives Email: [email protected] / Kmart archives website www.searsarchives.com Sears / Kmart Retiree website: www.SearsHoldingsAlumni.com
Sears Holdings Retiree Newsletter: Submit stories/ideas to: [email protected]
Obituaries: We send our sincere apologies to those of you who have recently lost a family member or fellow retiree. If
you would like to share an obituary in the next newsletter, please send a message to the Corporate Communications
team at [email protected]. We thank you for your response, and again, send our deepest sympathies.
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Huntsville, Alabama Club: Contact Jim Duncan at [email protected]. The club meets once a quarter at 9 a.m. at the Blue Plate Café in Huntsville. Please email Jim as the date varies. Our Sears Friends and Family meeting will be Dec. 5, 2017 at the Blue Plate restaurant on South Memorial Pkwy at 9 a.m.
Key West Club: Contact Zenaida Rojos at [email protected].
La Grange, Illinois Club: The group meets for lunch on the second Thursday of each month at Via Bella in La Grange, Illinois. Please contact Pat Fruhwirth to confirm your attendance at [email protected].
Lehigh Valley, Pennsylvania Club: Contact George Ryba at 610-398-1786 or [email protected].
Louisville and Southern Indiana Derby City Club: You are invited to attend the annual luncheon at Captain’s Quarters starting at 11:30 a.m. on December 7. Please send your check for $19 per person, made out to Sears Derby City Retirement Club, to Mr. Dale Winchell, President, 1086 Chapel Creek Trail, New Albany, IN 47150 by December 4. Contact Dale Winchell at 812-246-1927 or [email protected].
Medina, Ohio Club: The retirees of Medina, Ohio have formed a group on Facebook under Kmart Medina Ohio #7135 #3786. All those who worked at the Kmart #7135 or the Super K #3786 are welcomed to join the group online. They meet at 5 p.m. on the last Tuesday of every month at Bob Evans in Medina, Ohio. Anyone looking to attend can contact Rosemary Gardner at 330-769-2470 or [email protected].
Washington, DC Club: Contact Tom Nally at 703-451-5358 or [email protected]. The group meets in the DC area two to three times a year.
Wilmington, North Carolina Club: A small group meets at 11: 30 a.m. on the first Thursday of each month (except July) at Jackson’s Big Oak Barbecue in Wilmington, North Carolina. Please contact Sam Moore at 910-779-5212 for more information.
Are you looking to increase the membership of your local Kmart or Sears retiree club? Send your club name along with the name, phone number and/or email address of your club’s contact to [email protected].
Club information will appear in the next issue on SearsHoldingsAlumni.com.
Bangor, Maine Club: Contact Richard Dufton at 207-862-4275 or at [email protected]. The club meets on the second Tuesday of each month at various restaurants in the area.
Cumming, Georgia Club: The group meets at 8:30 a.m. on the second Thursday of each month at IHOP for breakfast and fellowship. Please contact Earl Holbrook at [email protected] or 770-887-2512 for additional information.
Derby City Club: All Sears retirees from Louisville and Southern Indiana are welcome! Please contact Dale Winchell at 812-246-1927 for more information about the group.
Detroit Region Club: Contact Stanley Hreneczko at 586-268-3656. The group meets five times a year at various restaurants in the metro area. Stan welcomes all calls and encourages retirees to leave a voicemail if your call goes unanswered.
Dubuque, Iowa Club: Contact Denny Gansemer at 815-747-3762 or [email protected].
Durham, North Carolina Club: The club meets for lunch on the first Wednesday of each month at The Hibachi Grill on Avondale Drive, North Carolina. Contact Harold Scroggs at 919-810-1355 or [email protected].
Great Northern DieHards Club: Contact Edie Lester at 440-327-4048. The group meets at 12:30 p.m. on the fourth Wednesday of every month at Canary’s Restaurant in North Olmsted, Ohio. Please call Edie if you plan to attend so she can request a table for the group.
Alumni Clubs
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It’s been six months since our last newsletter so we’d like to reflect on the company’s accomplishments in 2017 and celebrate the many successes we achieved throughout the year. With Shop Your Way as the core of what we do, take a peek at the infographic for some of the great things accomplished in 2017.
In addition, our company’s official blog, SHC Speaks, covers many highlights from 2017. Click the stories below to read about our progress.
• January — Sears, Craftsman and Kenmore Showcase Smart Products and Connected Home Vision at CES
• February — Sears 5-3-2-1 Card Delivers Greater Value to Members
• April — What Sears Means to Me
• May — “We are Fighting Like Hell”
• July — Celebrating 50 Years of DieHard
• August — Kenmore Launches at Amazon
• November — Shop Your Way Supports Recovery Efforts in Puerto Rico
• November — Two New Appliance and Mattress Stores Open
• December — Shop Your Way Delivers Toys to Children of Puerto Rico
Have You Heard of Wally?
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As spring approaches, leaky basements and water damage are always a concern. Approximately 14,000 people in the United States experience water damage every single day, averaging thousands of dollars in damage with every incident. Want to avoid coming home to a disastrous water leak? Our innovative Wally products can help and we’re offering all SHC associates a special 20 percent discount.
Wally is a complete home sensing solution that detects and notifies you of water leaks, freezing temperatures and mold growth conditions. When an issue is detected, Wally will send an alert directly to your mobile device, enabling you to take action before it becomes an expensive disaster. For even greater protection, the Wally Shutoff Valve can automatically turn off the water when a leak is detected, even when you’re away.
Can’t fix an issue yourself? The Wally Rapid Response program partners with SHC’s ServiceLive platform to offer immediate troubleshooting and access to thousands of home services professionals who can help you fix the issue.
Wally Starter Kits ($99.99) and Sensors ($34.99) are available for our members at sears.com, searspartsdirect.com and wallyhome.com. For additional information about Wally, read more on SHC Speaks.
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Do You Know These Fun Facts?1. What year was the first Sears Wishbook catalog published?A. 1933B. 1945C. 1968 The first Christmas Book was published in 1933 and was nicknamed the “Book of Wishes” and “Wishbook”, but it was called Christmas Book. The use of the name Wishbook was not used formally on a cover until 1968.2. What three items were featured in the first Christmas books?A. Canaries, Mickey Mouse watches and candyB. Unhatched chicken eggs, tools and children’s toy trains.C. Craftsman hammers, Coldspot freezers and 100 pages of toys.
Mickey Mouse debut was in 1928 and Sears was quick to market with a Mickey Mouse watch in the early 1930s. Mail order chicks were introduced in 1930 but not an early Christmas book item.
5. What is Kmart Dental?A. Dental Office where they will pull your teeth in the storeB. Retired Kmart brand of dental productsC. Kmart Dental insurance that was initially offered to associates in the late 1960s and then offered to the public briefly in the early 1970s
Kmart Dental is an in-store dental office that is located in Kmart stores. There is only one such prototype in a Kmart store, which is located in Miami, Florida. BONUS: Kwash store laundromat launched in May 2010. Only one such prototype exists. It is in a former auto bay in Iowa City, Iowa. It features a separate entrance, laundromat attendants and free Wi-Fi along with a limited selection of laundry goods available for purchase.
4. What is Kmart Chef?A. 1970s Kmart TV Dinner in tin foilB. A failed attempt at in-store food preparation to-go boxes similar to today’s Blue ApronC. A Kmart Restaurant with fast food Kmart Chef restaurants were a small chain of free-standing fast-food restaurants owned by Kmart, started in 1967 with the first location on the parking lot of a Kmart in Pontiac, Michigan. The “limited, high-turnover menu” (as Kmart founder S.S. Kresge put it) consisted of fast foods such as burgers, French fries, hot dogs, and soft drinks. The Kmart Chef chain folded in 1974 after peaking at eleven locations.
3. When was Allstate Tires founded? In 1925, Sears, Roebuck & Co. held a national contest to decide the name of a new brand of car tires. After over two million name submissions, “Allstate” was chosen as the winner; the trademark was adopted the very next year. The tires success in both the catalog and retail stores, prompted Sears Chairman General Robert E. Wood to praise the Allstate tire’s contribution to Sears’ retail store success. The insurance company was spun off in 1993.
The idea for Allstate Insurance Company came during a bridge game on a commuter train in 1930, when insurance broker Carl L. Odell proposed to then Sears Chairman General Robert E. Wood, his neighbor, the idea of selling auto insurance by direct mail. The idea appealed to Wood, and he passed the proposal to the Sears board of directors, which approved it. Allstate Insurance Company, named after Sears’ tire brand, went into business on April 17, 1931, offering auto insurance by direct mail and through the Sears catalog.
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Home Services Business Positions Sears as a Leader in Smart Homes
Take Wally for instance – As we shared earlier in this newsletter, Wally is a wireless home sensing technology that monitors environmental conditions such as water leaks, changes in temperature or humidity, or an open door or window in the most vulnerable parts of your home. When Wally detects an issue, a local alarm goes off and you’re notified via an app on your smart phone, allowing you to immediately react to the problem and schedule service with a licensed professional. Kenmore, another iconic American brand, is also making life easier with a variety of smart appliances that include refrigerators, laundry products, dishwashers and window air conditioners, designed to be efficient, convenient and provide peace of mind.
And even tools are becoming smart. Craftsman at Sears has added two new Professional Smart Meters for easier, safer and more accurate readings. Both have smart capabilities which can connect to the app via Bluetooth to monitor and record data.
This past summer, Tech Assist was added to our technicians’ smartphones, giving them access to service manuals and technology documents while they are in a member’s home. But the really cool feature is TechAssist’s live video stream, which allows technicians faced with complex or tricky appliance problems to get diagnostic assistance from support teams in real time, which can dramatically increase customer satisfaction. A similar technology – TechTalk -- enables our members to utilize live video to chat with a technician who can answer these questions and guide them through simple repairs that save time and money.
As was the case decades ago, consumers still need washing machines repaired and carpets cleaned, and they find comfort in turning to specialists when installing new gadgets. Sears Home Services, which offers maids and handymen, is looking to become the “smart home expert” across the country. We have the best service technicians in the business, making over five million service calls annually in nearly 30 million households annually. That is why Sears Home Services will continue to deliver solid performance ensuring we remain the number one repair service in the industry. Check out the article on CNBC.com to learn more.
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Did you know that Sears Home Services is the nation’s No. 1 provider of appliance repair services? It got its start in the 1950s, as more homes were being furnished with life-changing appliances such as refrigerators, vacuums and
televisions. Now, more than a half a century later, the business is still a prized division of Sears Holdings and providing service to homes equipped with smart devices. In fact, according to Mitch Bowling, CEO of Sears Home Services, our goal is to become a leader in smart homes.
Our deepest condolences to the families of:
Bernard M. Fauber - Pauma Valley, CA Former Kmart Chairman and Chief Executive Officer
Joseph N. Balsamo – Lake Barrington, ILService Writer at Sears Golf Mill and Woodfield Auto Centers
Answers:1. C2. A4. C5. A
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