SPOT - Sustainable Performance Operation Tool Page 3 of 5

- s

G Yes

r No

r Doot know

~ NIA

Recycling

As part of your recycling efforts do you

Separate waste at source

fes

r No

r tiont know

r NfA

Recycle aluminium

r VI

r No

r Dont know

r NA

Recycle plastics

r Yes

r Nil

r DOll OW

r filA

Recyde paper and cardboard

r Yes

~ Nt)

r Dont know

c NA

Recycle glass

r Vps

Ii No

r Don I know

f NA

Compost organic waste

r Yes

No

( Dont Iltnow

r Nt

Waste Volume

Kg per guest night or waste sent for disposal Ie not recycled Qlreturned

r NOlie

r lt0 2S kg

r lt05 kg

r ltO7S kg

r -I 0

( lt1 Skg

()7 f()SU) () 1 1

SPOT - Sustainable Performance Operation Tool Page 4 of 5

( Dont klow Or Qret~ thaI kqs

Have you established suppher takemiddotback agreements to reduce waste

I Y

(1 No

G Donl know

I Education

Do you educate your staff regarding

Waste reduct ion

I Yes

(i No

C Don I know

~ NA

Waste minimisation

I y~

Ii N~

r Don t knOW

r Nilgt

Waste separation

Yes

I No

I ooltn lnClw

I A

Composting

IY

C r~

r Dan t kIlnw

r iliA

Reusing containers

I y

G No

G Oem know

G N~

Recycling

rYes

It No

r Dont knQw

( NIA

Safe disposal

I Yes

N

r [)on kno

( NiA

hUDI I soot fshrc I Ihot J r 0 sl s ()7()Rf)() I I

- Sustainable Perfonnance Operation Tool 50f5

iill 4QP UK

to Four LtC

I ()71O~)()11

SPOT - Sustainable Perfonnance Operation Tool Page 1 of 5

FO UR SE S NS IV (-tfYI

My assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOME ABOUT US HOW SPOT WORKS SPOT FAQs CON TACT US

Answers for AMMAN 2211 2009

Select section IPollutfon Control and Chemicals

Pollution Control and Chemicals

~ Protecting the Ozone layer

What measures have you taken to protect the ozone Iyer In your hotel

Have you carried out a survey to check if your equipment (AC and refrigeratorsfreezers ) uses Ozone depleting gasses

( y

~ hlu

r Dont kMW

( NII

Have you taken any measures to phase out Rll J

r y

iii No

( Don t know

r ~UA

Have you taken any actions to upgrade your old equipment for new equipment which does not use Ozone depleting gasses

r y~

Ii to

r Dont klOw

r NA

- Minimise Chemical Use )

What does your hotel do in order to minimise the use of harmful chemicals

Selectively limit the number of chemicals used

r y

(i No

C Dont know

r NA

Use environmentally safe natural or environmentally certined biodegradable cleaning agents where possible

r yes

Ii rio

Oont knJ

r HI

Avoid the use of chlorine in pools

( Ys

r No

()7()~n()11

SPOT - Sustainable Perfonnance Operation Tool Page 2 of 5

r Oan t kno

r NA

Use automatic dosing machines in the laundry and dishwashers

r No

( Oonl know

r NfA

Use automatic dosing machines for the water treatment plant if you have one

r Yes

r No

r Dont know

r NA

Avoid the use of artificial fertilizers and instead use compost and organic alternatives

( y Ii No

G Oonl know

r NIA

Avoid the use of artifiCial pesticides

( YeS

(i N r Don know

r NIA

Encourage native natural predators and plants in order to eliminate the need for pesticides

r vshy

No

r Dont know

r NA

Train staff In the careful use and disposal of chemicals

(i Ye

C No

( Dont know

r NA

Check Materials Data Sheets (MDS) for cleaning products to assess safety

r No

r Dont know

( NA

Eliminate the use of any artificial or harmful chemicals on your property including in all kitchens pools water treatment facilities

( Yes

t~

r Doot no

r NA

~ Air Quality

j j s

SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

htt S otfshrcomSPOTlhotelsre ortscompleted assessmenLas X

SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

httn snot fshrcom SPOThot~ Isrenortscom n leted assessment cnx ()7()Q)() I I

SPOT - Sustainable Performance Operation Tool Page 4 of 5

( Dont klow Or Qret~ thaI kqs

Have you established suppher takemiddotback agreements to reduce waste

I Y

(1 No

G Donl know

I Education

Do you educate your staff regarding

Waste reduct ion

I Yes

(i No

C Don I know

~ NA

Waste minimisation

I y~

Ii N~

r Don t knOW

r Nilgt

Waste separation

Yes

I No

I ooltn lnClw

I A

Composting

IY

C r~

r Dan t kIlnw

r iliA

Reusing containers

I y

G No

G Oem know

G N~

Recycling

rYes

It No

r Dont knQw

( NIA

Safe disposal

I Yes

N

r [)on kno

( NiA

hUDI I soot fshrc I Ihot J r 0 sl s ()7()Rf)() I I

- Sustainable Perfonnance Operation Tool 50f5

iill 4QP UK

to Four LtC

I ()71O~)()11

SPOT - Sustainable Perfonnance Operation Tool Page 1 of 5

FO UR SE S NS IV (-tfYI

My assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOME ABOUT US HOW SPOT WORKS SPOT FAQs CON TACT US

Answers for AMMAN 2211 2009

Select section IPollutfon Control and Chemicals

Pollution Control and Chemicals

~ Protecting the Ozone layer

What measures have you taken to protect the ozone Iyer In your hotel

Have you carried out a survey to check if your equipment (AC and refrigeratorsfreezers ) uses Ozone depleting gasses

( y

~ hlu

r Dont kMW

( NII

Have you taken any measures to phase out Rll J

r y

iii No

( Don t know

r ~UA

Have you taken any actions to upgrade your old equipment for new equipment which does not use Ozone depleting gasses

r y~

Ii to

r Dont klOw

r NA

- Minimise Chemical Use )

What does your hotel do in order to minimise the use of harmful chemicals

Selectively limit the number of chemicals used

r y

(i No

C Dont know

r NA

Use environmentally safe natural or environmentally certined biodegradable cleaning agents where possible

r yes

Ii rio

Oont knJ

r HI

Avoid the use of chlorine in pools

( Ys

r No

()7()~n()11

SPOT - Sustainable Perfonnance Operation Tool Page 2 of 5

r Oan t kno

r NA

Use automatic dosing machines in the laundry and dishwashers

r No

( Oonl know

r NfA

Use automatic dosing machines for the water treatment plant if you have one

r Yes

r No

r Dont know

r NA

Avoid the use of artificial fertilizers and instead use compost and organic alternatives

( y Ii No

G Oonl know

r NIA

Avoid the use of artifiCial pesticides

( YeS

(i N r Don know

r NIA

Encourage native natural predators and plants in order to eliminate the need for pesticides

r vshy

No

r Dont know

r NA

Train staff In the careful use and disposal of chemicals

(i Ye

C No

( Dont know

r NA

Check Materials Data Sheets (MDS) for cleaning products to assess safety

r No

r Dont know

( NA

Eliminate the use of any artificial or harmful chemicals on your property including in all kitchens pools water treatment facilities

( Yes

t~

r Doot no

r NA

~ Air Quality

j j s

SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

htt S otfshrcomSPOTlhotelsre ortscompleted assessmenLas X

SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

httn snot fshrcom SPOThot~ Isrenortscom n leted assessment cnx ()7()Q)() I I

- Sustainable Perfonnance Operation Tool 50f5

iill 4QP UK

to Four LtC

I ()71O~)()11

SPOT - Sustainable Perfonnance Operation Tool Page 1 of 5

FO UR SE S NS IV (-tfYI

My assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOME ABOUT US HOW SPOT WORKS SPOT FAQs CON TACT US

Answers for AMMAN 2211 2009

Select section IPollutfon Control and Chemicals

Pollution Control and Chemicals

~ Protecting the Ozone layer

What measures have you taken to protect the ozone Iyer In your hotel

Have you carried out a survey to check if your equipment (AC and refrigeratorsfreezers ) uses Ozone depleting gasses

( y

~ hlu

r Dont kMW

( NII

Have you taken any measures to phase out Rll J

r y

iii No

( Don t know

r ~UA

Have you taken any actions to upgrade your old equipment for new equipment which does not use Ozone depleting gasses

r y~

Ii to

r Dont klOw

r NA

- Minimise Chemical Use )

What does your hotel do in order to minimise the use of harmful chemicals

Selectively limit the number of chemicals used

r y

(i No

C Dont know

r NA

Use environmentally safe natural or environmentally certined biodegradable cleaning agents where possible

r yes

Ii rio

Oont knJ

r HI

Avoid the use of chlorine in pools

( Ys

r No

()7()~n()11

SPOT - Sustainable Perfonnance Operation Tool Page 2 of 5

r Oan t kno

r NA

Use automatic dosing machines in the laundry and dishwashers

r No

( Oonl know

r NfA

Use automatic dosing machines for the water treatment plant if you have one

r Yes

r No

r Dont know

r NA

Avoid the use of artificial fertilizers and instead use compost and organic alternatives

( y Ii No

G Oonl know

r NIA

Avoid the use of artifiCial pesticides

( YeS

(i N r Don know

r NIA

Encourage native natural predators and plants in order to eliminate the need for pesticides

r vshy

No

r Dont know

r NA

Train staff In the careful use and disposal of chemicals

(i Ye

C No

( Dont know

r NA

Check Materials Data Sheets (MDS) for cleaning products to assess safety

r No

r Dont know

( NA

Eliminate the use of any artificial or harmful chemicals on your property including in all kitchens pools water treatment facilities

( Yes

t~

r Doot no

r NA

~ Air Quality

j j s

SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

htt S otfshrcomSPOTlhotelsre ortscompleted assessmenLas X

SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

httn snot fshrcom SPOThot~ Isrenortscom n leted assessment cnx ()7()Q)() I I

SPOT - Sustainable Perfonnance Operation Tool Page 1 of 5

FO UR SE S NS IV (-tfYI

My assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOME ABOUT US HOW SPOT WORKS SPOT FAQs CON TACT US

Answers for AMMAN 2211 2009

Select section IPollutfon Control and Chemicals

Pollution Control and Chemicals

~ Protecting the Ozone layer

What measures have you taken to protect the ozone Iyer In your hotel

Have you carried out a survey to check if your equipment (AC and refrigeratorsfreezers ) uses Ozone depleting gasses

( y

~ hlu

r Dont kMW

( NII

Have you taken any measures to phase out Rll J

r y

iii No

( Don t know

r ~UA

Have you taken any actions to upgrade your old equipment for new equipment which does not use Ozone depleting gasses

r y~

Ii to

r Dont klOw

r NA

- Minimise Chemical Use )

What does your hotel do in order to minimise the use of harmful chemicals

Selectively limit the number of chemicals used

r y

(i No

C Dont know

r NA

Use environmentally safe natural or environmentally certined biodegradable cleaning agents where possible

r yes

Ii rio

Oont knJ

r HI

Avoid the use of chlorine in pools

( Ys

r No

()7()~n()11

SPOT - Sustainable Perfonnance Operation Tool Page 2 of 5

r Oan t kno

r NA

Use automatic dosing machines in the laundry and dishwashers

r No

( Oonl know

r NfA

Use automatic dosing machines for the water treatment plant if you have one

r Yes

r No

r Dont know

r NA

Avoid the use of artificial fertilizers and instead use compost and organic alternatives

( y Ii No

G Oonl know

r NIA

Avoid the use of artifiCial pesticides

( YeS

(i N r Don know

r NIA

Encourage native natural predators and plants in order to eliminate the need for pesticides

r vshy

No

r Dont know

r NA

Train staff In the careful use and disposal of chemicals

(i Ye

C No

( Dont know

r NA

Check Materials Data Sheets (MDS) for cleaning products to assess safety

r No

r Dont know

( NA

Eliminate the use of any artificial or harmful chemicals on your property including in all kitchens pools water treatment facilities

( Yes

t~

r Doot no

r NA

~ Air Quality

j j s

SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

htt S otfshrcomSPOTlhotelsre ortscompleted assessmenLas X

SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

httn snot fshrcom SPOThot~ Isrenortscom n leted assessment cnx ()7()Q)() I I

SPOT - Sustainable Perfonnance Operation Tool Page 2 of 5

r Oan t kno

r NA

Use automatic dosing machines in the laundry and dishwashers

r No

( Oonl know

r NfA

Use automatic dosing machines for the water treatment plant if you have one

r Yes

r No

r Dont know

r NA

Avoid the use of artificial fertilizers and instead use compost and organic alternatives

( y Ii No

G Oonl know

r NIA

Avoid the use of artifiCial pesticides

( YeS

(i N r Don know

r NIA

Encourage native natural predators and plants in order to eliminate the need for pesticides

r vshy

No

r Dont know

r NA

Train staff In the careful use and disposal of chemicals

(i Ye

C No

( Dont know

r NA

Check Materials Data Sheets (MDS) for cleaning products to assess safety

r No

r Dont know

( NA

Eliminate the use of any artificial or harmful chemicals on your property including in all kitchens pools water treatment facilities

( Yes

t~

r Doot no

r NA

~ Air Quality

j j s

SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

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SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

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SPOT - Sustainable Performance Operation Tool Page 3 of 5

07082011

What actions do you take to minimise your Impact on ai r quality

Have the sources of air poliution (actual and potential external and internal) been identified

r Ye~ fi No

r onl know

( WA

Have you taken measures to remove external and internal air pollution at the sourcegt

r y

r No

r Don1 know

r NII

Do you avoid burning waste

Yes

e ~o r DoIII know

r NIA

Do you discourage the use of 2 stroke engines In boats or vehicles on site (moto rbikes)

r VfS

r No

r D()f1l know

laquo A

Do you check product information sheets for air quality effects

ry-

(l Nu

r Don t ~nolY

r NIA

Do you avoid using deaning chemicals which affect indoor air quality

r ~es

No r Don I know

r NA

Is regular maintenance performed on all motorized vehicles

~ Y

r ~lO

( Dont know

r NA

IS power-generating equipment well maintained and smoke free

( Yee

( No

r Dot kHlW

( NmiddotA

Are boilers smoke free

r y~

( No

r 0001 know

htt S otfshrcomSPOTlhotelsre ortscompleted assessmenLas X

SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

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SPOT - Sustainable Performance Operation Tool Page 4 of 5

r NtA

Do you ensure that only water soluble paint and cleaners are used

r n

No

r Dont kno

r NA

Are there safe systems for handling storing and uSing paints and solvents

( Ye

r No

r Dont know

Are bathrooms kitchens and laundries properly ventilated

( Yes

r NO

r DonI know

r NA

Do you avoid using products which contain volatile organic compounds (VOCs)

r yes

(0 Nn

r Don t kno

r t~A

I Hazardous Waste -

What have you done to identify and eliminate hazardous waste from your waste stream and how is hazardous waste disposed of

A waste survey has been carried out to identify possible hazardous wastes

r Donl know

r NA

A waste disposal plan for disposal of batteries unused chemicals old electronic equipment and old oil and lubricants has been d~signed

r y

Ii No

~ Dont lnow

r NiA

Visual Impact

What do you dO to reduce the visual impact of your property

Careful use of lighting to reduce visual pollution

r yes

P No

r Donllo1oll

G NA

Use of native vegetation to reduce visual Impact of the property

r y

s m 071OR17011

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

httn snot fshrcom SPOThot~ Isrenortscom n leted assessment cnx ()7()Q)() I I

SPOT - Sustainable Performance Operation Tool Page 5 of 5

( No

r Dont kilOgtlt

( NfA

~ Noise

What do you do to reduce the noise generated In you r property

bull A summary of all known noise problems has been prepared sources have been identified and analyzed

bull Actions have been taken to reduce noise

r Both of these

on~r tll~

r No stlJdy tamed QuI

~ Food safety =l How do you make sure food is safe

bull QA manager appointed bull Staff are trained In the principles of food safety and hygiene (eg hand washing correct storage and handling of

food items) bull Food items are correctly stored in refrigeration equipment

bull Correct procedures are followed for cooking and chilling

bull Correct practices are followed for thawing

bull Regular disinfection carried out of all food preparation areas

r All Of th~e

r r VI of th~

r Four of ll1ese

(j Th~ 01 heslt

( Two af these

n Or uf th~

r None of th~e

Copyn ght copy 2008 Interna tIonal Tounsm Pa tne rship 15-1 6 Cornwall Terrace London NW 1 4QP UK Tel +44 (0) 20 74 67 3600 3622 Fax +44 (0) 20 7467 J 10

LiCl2 nced to FOlll 5p~~ons Hoplo Ild

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SPOT - Sustainable Performance Operation Tool Page 1 of 3

Fo H SF ONS K N6~mul ~

My assessment HOME ABOUT US HOW SPOT WORKS SPOT FAQs CONTACT US

Homepage Answers for AMMAN22112009 Assessment Status

Select section IHabitat and Species Protection

Assessment

Resource library Habitat and Species Protection

Reports Destination protection and preservation

Log Out Do your purchasing policies avoid environmentally destructive products

r y-

(i Na

r [an I kno

Does your hOtel promote local (eco) tour operators actively involved in the preservation and protection of the local environment

( ies

r NO

C Don I ~no

Does your hotel encourage staff to get Involved In local environmental projects

r (e5

(lrlo

( Dont ~now

Does your hotel exclude local tour operators that do not have an environmental policy

r Y~s

No

r Don I know

Do you actively support local environmental Improvement I protection groups

( Yes

r No

r Dont know

00 you involve staff guests and schools in environmental education

r yes

r r~o

r Dont know

Other than for city hotels do you only use native vegetation in keeping with the indigenous species and not alien species

Yes

IA No

r Dont know

r NA

Education

00 you educate staff regarding protection and preservation of the wildlife or environment

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SPOT - Sustainable Performance Operation Tool Page 2 of3

r (es

No

( Dont know

Do you provide guest materials regarding environmental protection and biodiversity and preservation of natural resources

I Dont know

Do you involve local schools and communities in these education programmes

I on t know

Are you involved with local environmental protection groups

i Y~5

r No

r Dont know

~ Direct habitat protection and regeneration c-)

Excluding city hotels (NA) what of your grounds not used for growing food are dedicated to providing habitat for native plants and animals

1 100

( 95

r 80

r 75

I 5011gt

r ]50

1 0

(i IUA

Watershed (_1-

Have you evaluated the impact of your hotel on the local watershed (rive rs coastline)

( Yes

r No

I Oon~ ~nDw

Do you carry out monitoring to check for adverse impacts

I Yes

r Nfl

r Dont know

Do you have an action plan in case of adverse impacts

rYes

(l No

r DonI kno

Copyright copy 2008 Intematlonal TQurism Partnersh ip 15- 16 Cornwa ll Terrace London NINI 4QP UK Tel + 44 (0 ) 20 7467 3600 3622 Fax + 44 (0 ) 20 74 67 3610

httpspotfshrcomSPOTlhotelsreportscompleted assessmentaSDX ()7IOR() 1 I

SPOT - Sustainable Performance Operation Tool Page 2 of3

r (es

No

( Dont know

Do you provide guest materials regarding environmental protection and biodiversity and preservation of natural resources

I Dont know

Do you involve local schools and communities in these education programmes

I on t know

Are you involved with local environmental protection groups

i Y~5

r No

r Dont know

~ Direct habitat protection and regeneration c-)

Excluding city hotels (NA) what of your grounds not used for growing food are dedicated to providing habitat for native plants and animals

1 100

( 95

r 80

r 75

I 5011gt

r ]50

1 0

(i IUA

Watershed (_1-

Have you evaluated the impact of your hotel on the local watershed (rive rs coastline)

( Yes

r No

I Oon~ ~nDw

Do you carry out monitoring to check for adverse impacts

I Yes

r Nfl

r Dont know

Do you have an action plan in case of adverse impacts

rYes

(l No

r DonI kno

Copyright copy 2008 Intematlonal TQurism Partnersh ip 15- 16 Cornwa ll Terrace London NINI 4QP UK Tel + 44 (0 ) 20 7467 3600 3622 Fax + 44 (0 ) 20 74 67 3610

httpspotfshrcomSPOTlhotelsreportscompleted assessmentaSDX ()7IOR() 1 I

SPOT Sustainable Performance Operation Tool 3 3

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SPOT - Sustainable Performance Operation Tool Page 1 of 4

Fo I SEr N K ~udA Ngt1

MV assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOM~ ABOU T US HOW SPOT WORKS SPOT FAQs CONTACT US

Answers for AMMAN22 112009

Select section ILocal Community Development

Local Community Development

Donations and in-kind contributions

Do you give donations and other in-kind contri butions to the local community

r (es

c NO

Dot knuw

What kind of donations do you make to the local community

bull Goods (soap food sports equipment etc)

bull Services (trash removal water supply etc )

bull Financial support

bull Staff volunteering bull Unwanted hOtel goods eg Used linenstowels tableware furniture

r Ail otthpp

r fu of these

r Tlree or these

r Two of thfie

r One nf tl1ese

r tlone or these

~ Partnerships -1

Do you engage in partnerships with other organrsations on sustainability issues

r Y 5

r 10

r Oonl knoy

Which organisations do you engage in partnerships with

bull Local womens groups bull Local farmers groups

bull Trade unions bull International organisations

bull Fair trade organisations

r Alloflll~

r rour 01 these

r Three of th~ ~

r Two althse

r On~ J th e

Non~ 01 lh e

Do you support local non profit nDn government orgmisatlons with nnancia l reSource con tributions

(0 Ye

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8

SPOT - Sustainable Performance Operation Tool Page 2 of 4

C No

r DQnt ~n()w

r NIP

Community development projects

Do you support positive community development projects

Ye

r Nil

r DtInt know

WhiCh kinds of community projects do you support

bull Local water supply

bull Electricity bull Roads and public transportation bull Telecommunications

bull Housing bull Schools and adult education programmestraining

bull Health facilities and awareness-raising on health issues

bull Development of local marketplaces and smail community businesses

bull Sea front bull Visitor centres

r Sl~ or he-~ ann mor

C fv vi thbullbull~

r Four of lile~

r Thr~ nl Ihsl

r fwt 01 thfSe

r- One or th~

r Non~ of these

Trainingsupport for local businesses

How do you generate opportunitiesprovide trainingsupport for local businesses

Do you offer support and advise with start-ups

r Yes

~ tlO

r Dont Iltnow

NA

Do you provide training courses For members of the community

r Yes

r No

r Dont know

r NA

Do you oFfer small loans to individualS who otherwise would not have access to funding (~licrocreditraquo

r Ycs

(i Na

r Don ~ nov

NA

Humanitarian AidDisaster relief

Do you support or have a policy to support humanitarian aid (involvement in disaster relief effortsraquo

r f

r No

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- )

(l

- )

()7 ()RI() I I

SPOT - Sustainable Performance Operation Tool Page 3 of 4

c Dont know

c NA

I Guest involvement and education (shy

How do you encourage guest involvement and education

Do you encourage educate and provide opportunities for guests to become involved in activities to enhance the local community while preserving local values and traditions

r Yflt

N

r Donl kno)

r NA

Do you respect locally determined limits on scale and activities with regard to tourist Interaction with local people

r yes

tit No

r Dont know

Do you encourage guests to buy local products and services

r yes

~ NI l

r Donl know

r NIA

Do you encourage guests to visit local communities and national parks

~ Yes

r No

i Don t know

r NIII

Do you provide guests with Information on local values traditions and acceptable behaviour

r No

r Dont knlW

r rliA

Do you involve guests in local community restoration activities

r ys

(J No

- Don know

Do you showcase the local culture and heritage through produce art and handicraft of local communities

r rlu

r Dant now

r NI

Copyright copy 2008 Internation al TOUri sm Prtnershlp 15-16 Corn wall Terrace London NW 14QP UK

httpspotfshrcomSPOThotelsreportscompleted assessmenLaSDX 071OROll

SPOT - Sustainable Performance Operation Tool Page 1 of 4

Fo I SEr N K ~udA Ngt1

MV assessment

Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOM~ ABOU T US HOW SPOT WORKS SPOT FAQs CONTACT US

Answers for AMMAN22 112009

Select section ILocal Community Development

Local Community Development

Donations and in-kind contributions

Do you give donations and other in-kind contri butions to the local community

r (es

c NO

Dot knuw

What kind of donations do you make to the local community

bull Goods (soap food sports equipment etc)

bull Services (trash removal water supply etc )

bull Financial support

bull Staff volunteering bull Unwanted hOtel goods eg Used linenstowels tableware furniture

r Ail otthpp

r fu of these

r Tlree or these

r Two of thfie

r One nf tl1ese

r tlone or these

~ Partnerships -1

Do you engage in partnerships with other organrsations on sustainability issues

r Y 5

r 10

r Oonl knoy

Which organisations do you engage in partnerships with

bull Local womens groups bull Local farmers groups

bull Trade unions bull International organisations

bull Fair trade organisations

r Alloflll~

r rour 01 these

r Three of th~ ~

r Two althse

r On~ J th e

Non~ 01 lh e

Do you support local non profit nDn government orgmisatlons with nnancia l reSource con tributions

(0 Ye

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8

SPOT - Sustainable Performance Operation Tool Page 2 of 4

C No

r DQnt ~n()w

r NIP

Community development projects

Do you support positive community development projects

Ye

r Nil

r DtInt know

WhiCh kinds of community projects do you support

bull Local water supply

bull Electricity bull Roads and public transportation bull Telecommunications

bull Housing bull Schools and adult education programmestraining

bull Health facilities and awareness-raising on health issues

bull Development of local marketplaces and smail community businesses

bull Sea front bull Visitor centres

r Sl~ or he-~ ann mor

C fv vi thbullbull~

r Four of lile~

r Thr~ nl Ihsl

r fwt 01 thfSe

r- One or th~

r Non~ of these

Trainingsupport for local businesses

How do you generate opportunitiesprovide trainingsupport for local businesses

Do you offer support and advise with start-ups

r Yes

~ tlO

r Dont Iltnow

NA

Do you provide training courses For members of the community

r Yes

r No

r Dont know

r NA

Do you oFfer small loans to individualS who otherwise would not have access to funding (~licrocreditraquo

r Ycs

(i Na

r Don ~ nov

NA

Humanitarian AidDisaster relief

Do you support or have a policy to support humanitarian aid (involvement in disaster relief effortsraquo

r f

r No

httpspotfshrcomSPOThotelsreportscompieted assessmentaSDX

- )

(l

- )

()7 ()RI() I I

SPOT - Sustainable Performance Operation Tool Page 3 of 4

c Dont know

c NA

I Guest involvement and education (shy

How do you encourage guest involvement and education

Do you encourage educate and provide opportunities for guests to become involved in activities to enhance the local community while preserving local values and traditions

r Yflt

N

r Donl kno)

r NA

Do you respect locally determined limits on scale and activities with regard to tourist Interaction with local people

r yes

tit No

r Dont know

Do you encourage guests to buy local products and services

r yes

~ NI l

r Donl know

r NIA

Do you encourage guests to visit local communities and national parks

~ Yes

r No

i Don t know

r NIII

Do you provide guests with Information on local values traditions and acceptable behaviour

r No

r Dont knlW

r rliA

Do you involve guests in local community restoration activities

r ys

(J No

- Don know

Do you showcase the local culture and heritage through produce art and handicraft of local communities

r rlu

r Dant now

r NI

Copyright copy 2008 Internation al TOUri sm Prtnershlp 15-16 Corn wall Terrace London NW 14QP UK

httpspotfshrcomSPOThotelsreportscompleted assessmenLaSDX 071OROll

SPOT - Sustainable Performance Operation Tool Page 2 of 4

C No

r DQnt ~n()w

r NIP

Community development projects

Do you support positive community development projects

Ye

r Nil

r DtInt know

WhiCh kinds of community projects do you support

bull Local water supply

bull Electricity bull Roads and public transportation bull Telecommunications

bull Housing bull Schools and adult education programmestraining

bull Health facilities and awareness-raising on health issues

bull Development of local marketplaces and smail community businesses

bull Sea front bull Visitor centres

r Sl~ or he-~ ann mor

C fv vi thbullbull~

r Four of lile~

r Thr~ nl Ihsl

r fwt 01 thfSe

r- One or th~

r Non~ of these

Trainingsupport for local businesses

How do you generate opportunitiesprovide trainingsupport for local businesses

Do you offer support and advise with start-ups

r Yes

~ tlO

r Dont Iltnow

NA

Do you provide training courses For members of the community

r Yes

r No

r Dont know

r NA

Do you oFfer small loans to individualS who otherwise would not have access to funding (~licrocreditraquo

r Ycs

(i Na

r Don ~ nov

NA

Humanitarian AidDisaster relief

Do you support or have a policy to support humanitarian aid (involvement in disaster relief effortsraquo

r f

r No

httpspotfshrcomSPOThotelsreportscompieted assessmentaSDX

- )

(l

- )

()7 ()RI() I I

SPOT - Sustainable Performance Operation Tool Page 3 of 4

c Dont know

c NA

I Guest involvement and education (shy

How do you encourage guest involvement and education

Do you encourage educate and provide opportunities for guests to become involved in activities to enhance the local community while preserving local values and traditions

r Yflt

N

r Donl kno)

r NA

Do you respect locally determined limits on scale and activities with regard to tourist Interaction with local people

r yes

tit No

r Dont know

Do you encourage guests to buy local products and services

r yes

~ NI l

r Donl know

r NIA

Do you encourage guests to visit local communities and national parks

~ Yes

r No

i Don t know

r NIII

Do you provide guests with Information on local values traditions and acceptable behaviour

r No

r Dont knlW

r rliA

Do you involve guests in local community restoration activities

r ys

(J No

- Don know

Do you showcase the local culture and heritage through produce art and handicraft of local communities

r rlu

r Dant now

r NI

Copyright copy 2008 Internation al TOUri sm Prtnershlp 15-16 Corn wall Terrace London NW 14QP UK

httpspotfshrcomSPOThotelsreportscompleted assessmenLaSDX 071OROll

SPOT - Sustainable Performance Operation Tool Page 3 of 4

c Dont know

c NA

I Guest involvement and education (shy

How do you encourage guest involvement and education

Do you encourage educate and provide opportunities for guests to become involved in activities to enhance the local community while preserving local values and traditions

r Yflt

N

r Donl kno)

r NA

Do you respect locally determined limits on scale and activities with regard to tourist Interaction with local people

r yes

tit No

r Dont know

Do you encourage guests to buy local products and services

r yes

~ NI l

r Donl know

r NIA

Do you encourage guests to visit local communities and national parks

~ Yes

r No

i Don t know

r NIII

Do you provide guests with Information on local values traditions and acceptable behaviour

r No

r Dont knlW

r rliA

Do you involve guests in local community restoration activities

r ys

(J No

- Don know

Do you showcase the local culture and heritage through produce art and handicraft of local communities

r rlu

r Dant now

r NI

Copyright copy 2008 Internation al TOUri sm Prtnershlp 15-16 Corn wall Terrace London NW 14QP UK

httpspotfshrcomSPOThotelsreportscompleted assessmenLaSDX 071OROll

SPOT- Perfonnance Operation Page 4 of 4

Tel (0) 20 +44

to Hotels Ltd

071OR20l1htt lls otfshrcomSPOThotelsireportscom leted assessmentas X

SPOT - Sustainable Performance Operation Tool Page 1 of2

Fo HSF ( [ NcqK~

My assessment HOME ABOUT US HOW SPOT WORKS SPOT FAQs CONTACT US

Homepage Answers for AMMAN 2211 2009 Assessmen t Status

Assessment

Select section IEducation J

Resource Library Education

Reports

Log Out

Staff training programmes

Do you provide training programmes for staff

( tllltr de~lol m nt PI r-Jf lnHfh amp dH1UfI rp l~

( Stdlf devtlopment progrmm~

( Inrormal trunlllO on an ad hoc bassect

-1

Education and training programmes

Do you support education and training programmes to local community

r- rG nrillrllng community outre Ct1 nd en~a i n9 local school QroJDS

r yes

r No

Public Education I Marketing

Do you use your marketing campaigns to highlight and educate consumers and locals as to the sustainable nature of your business

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a Yes occaSlondlly at some levels

r rio

Environmental Education

Do you have a dedicated staff andor guest traini ng module for environmental Iss ues

r Y 5 tnrludlnq ng0n1tJ5 taul1ng CCiure ~nd cPrtlrkdrtOn

( Yes

Ii No

0 Social and cultural awareness tl

Do you have a dedicated staff and or guest training module for social and cultural awareness

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r y~ ~ No

Copyright ~ 2008 Intern ationa l Tou rlsill Partnerstli p 15-16 Cornwall Terrace London NWI 4QP UK Tel 44 (0) 07467 360036 22 Fax +44 (0) 20 7467 3610

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Answers for AMMAN 22112009

Select section ICulture and Heritage

Culture and Heritage

Sustaining cultural assets

Do you contribute to the maintenance and preservation of cultural sites monuments architecture heritage

r Yes

Ii 10

Respect of local culture

Do you have policies and programmes that respectpromote local cul ture

to Yes

r No

r Doot know

Tourism Planning A

Do you participate at local govemment level to help preserve the sen se of place environment in the host community and region

r Yes actively pvt-rar

rYes

Copyrigh t cD 2008 Internationa l Toun SITl Partnership 15- 16 Cornwall Terrace London NW 1 4QP UK T~I + 44 (0 ) 20 7467 3600 362 2 Fa x + 44 (0) 20 7467 3610

Licenced to Four Seasons Hotels Ltd

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Answers for AMMAIJ22112009

Select section IHealth and Sarety

Health and Safety

Healthy workplace

Do you offer sare and comrortable working conditions

r No

C Donl kno

Do you provide regular healthy meals for your staff

(1 Yes

r No

r Oont 110

r II~

[s fresh clean water accessible to staff

y

r No

( Donl know

Are kitchens and laundries well ventilated

r Ys r No

r Dont know

Do you provide personal protective equipment where required

Ye~

r Na

(j Don know

r NA

Do you have regular health and sarety audits with rollow up action

VES

r NO

r Dont ~OW

~ Monitoring

Do you keep records or all injuries and illnessessickness

r No

r Donl know

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DO you follow up on preventable work place injuries with mitigation action planning

r Yes

C No

~ Dont mow

Do you lollow up on preventable sickness with mitigation and action planning

Yes

r tlo

(j 0011[ kno

Do you prominently display injury and sickness statistics and preventative action on stall notice boards

r Yes

Ii No

r Don know

~ HIVI AIDS policy (3

Do you have HIVAIDS pOlicy and guidelines

r (15

Ii No

r Darn know

Do you have HIVAIDS awareness programmes

r ~ P No

r Dont knuw

Do you have outreach programmes that co uld benefit loca l community

r Yes

Ii No

~ Don know

~ Epidemic I Contagious disease -- 1

Do you have a policy on monitoring reporting potentially contagious unusual diseases

r- y~S

r r~o

(j OMt know

Do you have stafl awareness preparedness training on epidemicscontagious diseases

( Yes

r No

r )0nt know

~ Working hours

Do you have working hours and rest periods that com ply with local legislation and practices

r Yes

() No

(J Oon[ know

~ Health and safety policies

Do you have health and salety policies and a designated salety officer

r fes

C No

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Answers for AMMAN 22112009

Select section ICulture and Heritage

Culture and Heritage

Sustaining cultural assets

Do you contribute to the maintenance and preservation of cultural sites monuments architecture heritage

r Yes

Ii 10

Respect of local culture

Do you have policies and programmes that respectpromote local cul ture

to Yes

r No

r Doot know

Tourism Planning A

Do you participate at local govemment level to help preserve the sen se of place environment in the host community and region

r Yes actively pvt-rar

rYes

Copyrigh t cD 2008 Internationa l Toun SITl Partnership 15- 16 Cornwall Terrace London NW 1 4QP UK T~I + 44 (0 ) 20 7467 3600 362 2 Fa x + 44 (0) 20 7467 3610

Licenced to Four Seasons Hotels Ltd

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SPOT - Sustainable Performance Operation Tool Page 1 of 3

1lt0 R SE ONS -11 ~MA Ngt1

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Answers for AMMAIJ22112009

Select section IHealth and Sarety

Health and Safety

Healthy workplace

Do you offer sare and comrortable working conditions

r No

C Donl kno

Do you provide regular healthy meals for your staff

(1 Yes

r No

r Oont 110

r II~

[s fresh clean water accessible to staff

y

r No

( Donl know

Are kitchens and laundries well ventilated

r Ys r No

r Dont know

Do you provide personal protective equipment where required

Ye~

r Na

(j Don know

r NA

Do you have regular health and sarety audits with rollow up action

VES

r NO

r Dont ~OW

~ Monitoring

Do you keep records or all injuries and illnessessickness

r No

r Donl know

httDsDotfshrcomSPOThotelsreoortscomoleted assessmenLasnx 070R 170 I I

SPOT - Sustainable Performance Operation Tool Page 2 of3

DO you follow up on preventable work place injuries with mitigation action planning

r Yes

C No

~ Dont mow

Do you lollow up on preventable sickness with mitigation and action planning

Yes

r tlo

(j 0011[ kno

Do you prominently display injury and sickness statistics and preventative action on stall notice boards

r Yes

Ii No

r Don know

~ HIVI AIDS policy (3

Do you have HIVAIDS pOlicy and guidelines

r (15

Ii No

r Darn know

Do you have HIVAIDS awareness programmes

r ~ P No

r Dont knuw

Do you have outreach programmes that co uld benefit loca l community

r Yes

Ii No

~ Don know

~ Epidemic I Contagious disease -- 1

Do you have a policy on monitoring reporting potentially contagious unusual diseases

r- y~S

r r~o

(j OMt know

Do you have stafl awareness preparedness training on epidemicscontagious diseases

( Yes

r No

r )0nt know

~ Working hours

Do you have working hours and rest periods that com ply with local legislation and practices

r Yes

() No

(J Oon[ know

~ Health and safety policies

Do you have health and salety policies and a designated salety officer

r fes

C No

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1lt0 R SE ONS -11 ~MA Ngt1

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Homepage

Assessment Status

Assessment

Resource library

Reports

Log Out

HOME ABOUT US HOW SPOT WORKS SPOT FAQs CONTACT US

Answers for AMMAIJ22112009

Select section IHealth and Sarety

Health and Safety

Healthy workplace

Do you offer sare and comrortable working conditions

r No

C Donl kno

Do you provide regular healthy meals for your staff

(1 Yes

r No

r Oont 110

r II~

[s fresh clean water accessible to staff

y

r No

( Donl know

Are kitchens and laundries well ventilated

r Ys r No

r Dont know

Do you provide personal protective equipment where required

Ye~

r Na

(j Don know

r NA

Do you have regular health and sarety audits with rollow up action

VES

r NO

r Dont ~OW

~ Monitoring

Do you keep records or all injuries and illnessessickness

r No

r Donl know

httDsDotfshrcomSPOThotelsreoortscomoleted assessmenLasnx 070R 170 I I

SPOT - Sustainable Performance Operation Tool Page 2 of3

DO you follow up on preventable work place injuries with mitigation action planning

r Yes

C No

~ Dont mow

Do you lollow up on preventable sickness with mitigation and action planning

Yes

r tlo

(j 0011[ kno

Do you prominently display injury and sickness statistics and preventative action on stall notice boards

r Yes

Ii No

r Don know

~ HIVI AIDS policy (3

Do you have HIVAIDS pOlicy and guidelines

r (15

Ii No

r Darn know

Do you have HIVAIDS awareness programmes

r ~ P No

r Dont knuw

Do you have outreach programmes that co uld benefit loca l community

r Yes

Ii No

~ Don know

~ Epidemic I Contagious disease -- 1

Do you have a policy on monitoring reporting potentially contagious unusual diseases

r- y~S

r r~o

(j OMt know

Do you have stafl awareness preparedness training on epidemicscontagious diseases

( Yes

r No

r )0nt know

~ Working hours

Do you have working hours and rest periods that com ply with local legislation and practices

r Yes

() No

(J Oon[ know

~ Health and safety policies

Do you have health and salety policies and a designated salety officer

r fes

C No

htto1ISOOt fshrcomSPOT Ihote Is reoortscom Dieted assessmentasnx n7f()Su)nl1

SPOT - Sustainable Performance Operation Tool Page 2 of3

DO you follow up on preventable work place injuries with mitigation action planning

r Yes

C No

~ Dont mow

Do you lollow up on preventable sickness with mitigation and action planning

Yes

r tlo

(j 0011[ kno

Do you prominently display injury and sickness statistics and preventative action on stall notice boards

r Yes

Ii No

r Don know

~ HIVI AIDS policy (3

Do you have HIVAIDS pOlicy and guidelines

r (15

Ii No

r Darn know

Do you have HIVAIDS awareness programmes

r ~ P No

r Dont knuw

Do you have outreach programmes that co uld benefit loca l community

r Yes

Ii No

~ Don know

~ Epidemic I Contagious disease -- 1

Do you have a policy on monitoring reporting potentially contagious unusual diseases

r- y~S

r r~o

(j OMt know

Do you have stafl awareness preparedness training on epidemicscontagious diseases

( Yes

r No

r )0nt know

~ Working hours

Do you have working hours and rest periods that com ply with local legislation and practices

r Yes

() No

(J Oon[ know

~ Health and safety policies

Do you have health and salety policies and a designated salety officer

r fes

C No

htto1ISOOt fshrcomSPOT Ihote Is reoortscom Dieted assessmentasnx n7f()Su)nl1