spooky stats about poor customer service
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Don’t be SCARED! Find out how Aspect can help. www.aspect.com
OH, The Horror!
Source: White House Office of Consumer Affairs, via75 Customer Service Facts, Quotes & Statistics, Scout, eBook
And new customers are harder to pick up!
It is 6-7 times more expensive to acquire a new customer than it is to keep an existing one.
Source: Lee Resources, via 75 Customer Service Facts, Help Scout eBook
Everyone loves a good horror story!
Most unhappy customers won't hang around.
Toxic Tales
91% will not do business with you again afteran unresolved poor experience.
Source: American Express Survey, 2012
9 people about a GOOD experience
people about a POOR experience!!?!!?!?!!?!!?!
!!!!!!!!!Americans tell (on average):
15
Source: Commissioned study conducted byForrester Consulting, June 2012
42% of agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications.
Scary Spending
Freaky FACT
Ignoring customers’ demands could cost you.Poor customer experiences result in an estimated $83 billion loss by US enterprises each year because of defections and abandoned purchases.
Source: Parature Customer Service Blog
SpookyStats about
Customers have taken control of the customer-company conversat ion,demanding exceptional customer service. More businesses are taking steps to deliver.
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Customer Service Be afraid! Here’s what you
stand to lose if you fall short.