DATA SECRETS REVEALEDA Collection of IT Operations Customer Stories

HOW DID THEY DO THAT?We’ve all seen the magic trick where the magician pulls a rabbit from a hat. Or a coin from someone’s ear. Or makes someone disappear from a locked box. The question at the end is always, “How did they do that?” Here at Splunk® our customers may not have rabbits, coins or magic boxes, but they do some amazing things.

Let us show you how.

The Key Element Is Data.

Today, businesses and organizations are generating a tremendous

volume of data every day. This abundance of data creates unique

challenges and opportunities. Disparate systems, siloed infrastructures

and increasing volumes of data can make it difficult, costly and time-

consuming to manage IT environments. At the same time, ensuring the

security and integrity of data is vital for organizations in protecting

sensitive business and customer information, meeting compliance

regulations and ensuring uninterrupted business operations.

That’s not all. In industrial settings, gaining real-time insights from

data generated by industrial control systems, applications, sensors

and connected devices can be challenging. But with the right solutions,

organizations can reduce costs, optimize operations, increase uptime

and availability of critical industrial and IT assets, better protect

from security threats, and make faster decisions to respond to new

business opportunities.

How? By Turning Data Into Answers.

Forward-thinking organizations are discovering the value of machine

data to deliver better customer experiences, improve products, provide

data security, increase operational efficiency, optimize marketing and

enhance business processes. That’s where you come in. You’re an

innovator, and you know that it’s possible to manage your IT systems,

protect your data effectively and efficiently, and derive actionable

insights from all of your data in one place. At Splunk, customers like

you—from enterprise architects to business analysts, IT directors

and CISOs—are turning mountains of machine data into new, unique,

valuable and real-time business and operational answers. No hats,

rabbits or coins required.

ZILLOW ........................................................................................................................................................................6

VODAFONE .................................................................................................................................................................7

COX AUTOMOTIVE .....................................................................................................................................................8

OOCL ............................................................................................................................................................................9

UBISOFT ....................................................................................................................................................................10

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL .......................................................................................11

MOLINA HEALTHCARE ............................................................................................................................................ 12

SURREY SATELLITE TECHNOLOGY ....................................................................................................................... 13

ANAPLAN .................................................................................................................................................................. 14

EDENRED SINGAPORE ............................................................................................................................................ 15

JOHN LEWIS ............................................................................................................................................................. 16

SEATTLE CANCER CARE ALLIANCE ..................................................................................................................... 17

PACIFIC NORTHWEST NATIONAL LABORATORY .............................................................................................. 18

YELP .......................................................................................................................................................................... 19

FEATURED IT OPERATIONS CUSTOMERS

IT OPERATIONSIT operations has never been a “set it and forget it” task—disparate systems, siloed infrastructures and increasing volumes of data can make it difficult, costly and time-consuming to manage IT environments. Yet, with the right solutions, it’s possible to manage your IT systems and derive actionable insights from all of your data in one place. At Splunk, our customers are turning mountains of machine data into valuable business and operational insights. Find out more: splunk.com/customers

Zillow Gains Real-Time Enterprise-Wide Visibility Into Site Operations Zillow Group empowers consumers with data-driven insights into

real estate questions. To get full operational visibility across its widely

distributed infrastructure, Zillow deployed Splunk Enterprise as its

real-time IT monitoring and intelligence platform.

BUSINESS IMPACT

Full visibility into service and quality metrics

Critical insights into site operations

Improved customer website experience

Historically, the “build not buy” operations team relied on

open-source or homegrown utilities for IT service monitoring

and quality control. But these solutions could not keep up with

the log data volume generated by disparate web properties

and applications. Zillow knew it had to standardize its log and

other data infrastructure management with a solution that

could scale with its growing business and provide full

operational visibility. Currently, more than 300 individuals from IT operations,

engineering, customer care and the mobile team use the Splunk platform.

Zillow’s Site Operations team responds to incidents and outages, investigates

log events and troubleshoots customer-reported incidents.

With the Splunk platform single-pane-of-glass view into the data, DevOps

collaboration has improved. The operations team and developers alike

can easily reference the same dashboards to ensure rapid and effective

application delivery.

ONLINE SERVICES | REAL ESTATE

ZILLOWSPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

BUSINESS ANALYTICS

“Being part of the larger Splunk ecosystem is extremely valuable to us.

We couldn’t replicate that if we tried to build something on our own… We

have given teams enough autonomy to create their own solutions on top

of the Splunk platform. It’s all predicated on the fact that Splunk is an

enterprise-wide, self-service utility now within Zillow.”

Director of Site Operations, Zillow

THE ZILLOW GROUP PORTFOLIO INCLUDES THE LARGEST REAL ESTATE AND HOME-RELATED BRANDS ON THE WEB AND MOBILE.

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End-to-End Service Intelligence Provides Vodafone With Actionable Insights Vodafone is one of the world’s largest telecommunications companies.

Its IT operations team lacked visibility into the health and performance of

the services that were getting rolled out constantly by the project teams,

designers and architects. The company deployed Splunk IT Service

Intelligence (ITSI) to provide its operations team with insights

to support, troubleshoot and monitor services, in real time.

BUSINESS IMPACT

Proactive addressing of issues

Improved operational visibility

Rapid problem resolution

Vodafone needed the ability to map key performance

indicators (KPIs) to critical service components, so the

operations team could effectively drill down for in-depth

issue investigation and resolution. Vodafone was able

to implement Splunk ITSI and start monitoring services in

less than two days. With the underlying data from various

KPIs already indexed by the Splunk platform, Vodafone

can accelerate service insights with Splunk ITSI.

Vodafone uses the custom glass table visualizations in Splunk ITSI

to help navigate large volumes of data and reduce the time to identify

and resolve problems.

COMMUNICATIONS

VODAFONESPLUNK USE CASES:

IT OPERATIONS

“Splunk IT Service Intelligence gives us a real-time understanding of how

our services are performing. The glass table visualizations make it quick and

easy to identify and resolve any issues, preventing any impact on our users.

Now, we’re able to be a lot more proactive about our services.”

Solution Owner, Operational Analytics, Vodafone

VODAFONE PROVIDES A RANGE OF SERVICES INCLUDING VOICE, MESSAGING, DATA AND FIXED COMMUNICATIONS.

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Cox Automotive Shifts Gears, Drives Insights With Splunk IT Service IntelligenceCox Automotive, a subsidiary of Atlanta-based Cox Enterprises, owns many

global brands including Manheim, AutoTrader.com and Kelley Blue Book.

The company needed better operational visibility into its on-premises and

online auction platform so it could pinpoint, troubleshoot and

prevent issues in real time. Cox Automotive standardized its

data aggregation strategy on Splunk IT Service Intelligence

(ITSI) to gain much-needed Operational Intelligence.

BUSINESS IMPACT

Increased simulcast reliability boosts bottom line

Significantly improved mean-time-to-identify

Reduced number of auction incidents by 90 percent

Cox Automotive needed a scalable solution that could provide the company

with real-time IT and business visibility. Splunk ITSI wraps intelligence around

all of the company’s data, including network, switches, cameras and audio

equipment data, and delivers a service perspective that’s relevant to daily

IT operations as well as the business.

AUTOMOTIVE SERVICES | ONLINE SERVICES

COX AUTOMOTIVESPLUNK USE CASES:

IT OPERATIONS

“Our customers are leveraging our simulcasts more than ever

before, and for our bottom line it’s imperative that we protect them.

Splunk ITSI has made that possible.”

Manager, Enterprise Logging Services, Manheim, Cox Automotive

COX AUTOMOTIVE CONDUCTS DEALER-TO-DEALER CAR AUCTIONS, REGISTERING NEARLY SEVEN MILLION USED VEHICLES ANNUALLY AND FACILITATING TRANSACTIONS REPRESENTING ALMOST $46 BILLION.

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Watch the video: splunk.com/cox-automotive

Orient Overseas Container Line Limited (OOCL) Gains Improved Operational Visibility Into Infrastructure and ApplicationsOOCL is an industry leader in the use of information technology and

e-commerce to manage the entire cargo process. It needed a

solution that could enable it to correlate data outside system

silos and link all IT components and business processes with

end-to-end visibility and near real-time analysis. OOCL

deployed Splunk Enterprise for its flexibility in correlating all

the company’s system and application monitoring data to

meet its critical business needs.

BUSINESS IMPACT

Enhanced logistics reliability

Full operational visibility

Optimized service

By correlating systems and business processes within Splunk

Enterprise, OOCL can monitor IT health with full visibility into daily

operations and end-to-end business service levels. Choke points and

production problems are revealed in near real time, troubleshooting is

simplified and business risks are minimized. As a result of the more seamless

information flow and reliable logistics operations, OOCL’s overall container

transport and logistics services have greatly improved.

By analyzing user behavior and usage patterns, the OOCL IT team is

developing innovative ideas for service optimization, including Internet of

Things and mobile intelligence.

TRANSPORTATION AND LOGISTICS

OOCLSPLUNK USE CASES:

IT OPERATIONS

BUSINESS ANALYTICS

“The Splunk platform offers unprecedented flexibility and ease of use.

Its well-integrated big data engine not only opens up new horizons for

understanding and monitoring system health but also enables near real time,

end-to-end monitoring and analysis of our logistics information flow and

business service levels, which we’ve never been able to do before.”

Manager, Technology, Information Services Department, OOCL

OOCL IS ONE OF THE WORLD’S LARGEST INTEGRATED INTERNATIONAL CONTAINER TRANSPORTATION AND LOGISTICS COMPANIES, WITH MORE THAN 320 OFFICES IN 70 COUNTRIES.

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Ubisoft’s Creed:Splunk

Game maker Ubisoft depends on the Splunk platform to make

sure its online services stay up and running for fans of popular games

like Assassin’s Creed and Watch Dogs. Ubisoft uses Splunk Enterprise

to better understand usage patterns and optimize its services to

keep game developers and players happy.

ENTERTAINMENT | ONLINE SERVICES

UBISOFTSPLUNK USE CASES:

IT OPERATIONS

UBISOFT IS A LEADING CREATOR, PUBLISHER AND DISTRIBUTOR OF INTERACTIVE ENTERTAINMENT AND SERVICES.

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Watch the video: splunk.com/ubisoft

University of North Carolina at Chapel Hill (UNC-CH) Gains Deep Insight Into Mission-Critical Applications UNC-CH serves more than 29,000 students and employs nearly 12,000

faculty and staff—all of whom depend heavily on the reliability,

security, accessibility and performance of the campus network.

Its Information Technology Services (ITS) organization needed

to better manage, troubleshoot and secure its dynamic IT

infrastructure and deployed Splunk Enterprise.

BUSINESS IMPACT

Simplified views of complex system interdependencies

Distributed access to central repository of machine data

Savings of hundreds of hours in troubleshooting

The Splunk platform provides the University with a single view into

operations without admins having to log into individual hosts, allows for

faster investigation of potential breaches, security event correlations

and easier identity management.

HIGHER EDUCATION

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILLSPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

SECURITY, COMPLIANCE AND FRAUD

BUSINESS ANALYTICS

“We are using Splunk Enterprise to identify and solve some of our biggest

operational challenges and make critical operational decisions. From

our admins to our CIO, we rely on the Splunk platform to make huge volumes

of data meaningful to our decision makers at every level.”

Manager, Middleware Services, University of North Carolina at Chapel Hill

UNC-CH IS THE NATION’S FIRST PUBLIC UNIVERSITY AND A GLOBAL HIGHER EDUCATION LEADER.

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Watch the video: splunk.com/unc-chapel-hill

Molina Healthcare Gains Healthy Advantage With Splunk Enterprise and Splunk ITSIAs it tackles many challenges associated with rapid growth, Molina Healthcare

continually strives to find the best ways to apply people, processes and

technologies to provide excellent healthcare services. Splunk software is

playing a vital role in enabling Molina to move away from manual processes,

aligning IT with the business, helping to increase member

retention and providing more valuable services.

BUSINESS IMPACT

Mining data to better understand trends and improve healthcare services

Ensuring revenue-generating claims engine runs smoothly

Providing proactive IT operations monitoring and rapid investigation

Molina is experiencing an explosion of data and has been working to classify,

understand and apply actionable data so that the business runs efficiently and

customers are well-served. Previously, staff spent hours on the phone trying to

resolve IT issues that now are typically resolved in minutes with the Splunk platform.

Molina has gained visibility and correlation across its stack, which has reduced

the number of IT incidents fivefold and mean time to resolution by 63 percent.

HEALTHCARE

MOLINA HEALTHCARESPLUNK USE CASES:

IT OPERATIONS

“We went through a tools rationalization exercise and compared what the future

state would look like versus where we were with our tools landscape, and the

financial payout with Splunk Enterprise and Splunk ITSI was immediately apparent.

Trying to implement something similar with legacy tools would have required

lots of time and millions of dollars in professional services and upgrades.”

VP of Enterprise Infrastructure Services, Molina Healthcare

FOUNDED TO ASSIST UNDERSERVED INDIVIDUALS IN THE LONG BEACH COMMUNITY, MOLINA HEALTHCARE HAS GROWN TO BECOME A FORTUNE 500 MULTISTATE HEALTHCARE ORGANIZATION.

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Watch the video: splunk.com/molina-healthcare

Surrey Satellite Technology (SSTL) Enhances Ground Operations With Real-Time Infrastructure VisibilitySurrey Satellite Technology is the world’s premier provider of operational and

commercial satellites. To ensure that engineers and researchers had secure

access to the tools they needed to further their work, SSTL required a solution

that would help safeguard the uptime of key services and deployed

Splunk Enterprise and Splunk IT Service Intelligence (ITSI).

BUSINESS IMPACT

Enhanced ability to troubleshoot persistent service problems

Improved security capabilities

Greater visibility into overall IT performance

Prior to using Splunk Enterprise, SSTL did not have a consolidated view of its

IT infrastructure nor its component tools, which meant that problems affecting

applications or the network were difficult to address and resolve without

periods of downtime. Through Splunk Enterprise and Splunk ITSI, SSTL now

has centralized visibility over its core IT solutions, helping to troubleshoot

problems, improve IT service levels and enhance security awareness.

TECHNOLOGY

SURREY SATELLITE TECHNOLOGYSPLUNK USE CASES:

IT OPERATIONS

SECURITY

“Using Splunk Enterprise and Splunk ITSI has helped us to understand

our IT network in a way we weren’t able to previously. This has directly

led to improvements in areas such as troubleshooting and security

awareness, which is allowing us to focus more on how we can support

our engineers and researchers.”

Chief Technology Officer, SSTL

SSTL PRODUCES SATELLITES FOR THE TELECOMMUNICATIONS, NAVIGATION AND SCIENCE MARKETS.

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Watch the video: splunk.com/surrey-satellite

Anaplan Improves Product Delivery With Access to Operational IntelligenceIn order to ensure optimum product performance for more than 80,000

licensed users, Anaplan needed to improve log management and overall IT

delivery across its support, customer success and product development

teams. Anaplan now leverages the insight provided by Splunk Enterprise

and Splunk IT Service Intelligence (ITSI) to do so.

BUSINESS IMPACT

Quicker problem resolution across IT infrastructure

Better understanding of platform performance

Improved security capabilities

Splunk Enterprise is used at all levels of the customer support

infrastructure to provide insight into application and platform

performance while directly handling customer issues, speeding

up the time it takes to identify and rectify problems. To ensure

that high service levels are maintained for customers across

the globe, Anaplan utilizes Splunk ITSI to monitor the performance of

servers through a range of dashboards. This enables the company to preempt

maintenance or software updates without degrading customer service.

Anaplan leverages the insight provided by Splunk Enterprise and Splunk

ITSI to help build extensive Anaplan forecasting or planning models for

customers and analyze the log data generated to monitor performance.

Anaplan is also able to determine when to best carry out maintenance

to limit disruption to users.

TECHNOLOGY

ANAPLANSPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

SECURITY

“Splunk is an integral part of our IT operations, supporting the

growth of the business and helping us to ensure our customers

receive the best possible service.”

Monitoring and Metrics Architect, Anaplan

ANAPLAN IS THE GLOBAL PROVIDER OF A CLOUD-BASED BUSINESS MODELING AND PLANNING PLATFORM FOR SALES, MARKETING, HR, SUPPLY CHAIN, IT AND FINANCE.

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Edenred Singapore Bridges Gap Between Technology and Business With Proactive Operations MonitoringEdenred needed a solution that could turn silos of data into actionable

insights, correlate events across all layers of the datacenter infrastructure

and consolidate everything into a single view to support

real-time decisions. Once the Splunk platform was deployed

in the regional datacenter, the company started seeing

immediate results.

BUSINESS IMPACT

End-to-end visibility into business processes

Increased operational efficiencies

Enhanced employee productivity

Edenred Singapore runs a datacenter to manage the

technology infrastructure, network security and private

clouds for 11 countries. Due to the siloed nature of the

company’s infrastructure, Edenred found application

monitoring to be challenging. Since the Splunk deployment,

data from different applications can now be correlated for complete

visibility into Edenred’s distributed infrastructure. This has enabled

Edenred to migrate from reactive to proactive monitoring and

avoid potential operational bottlenecks.

FINANCIAL SERVICES

EDENRED SINGAPORESPLUNK USE CASES:

APPLICATION DELIVERY

IT OPERATIONS

“The Splunk platform enabled us to put 11 countries’ IT operations

into a single view and monitor them with simple clicks on screen—easy,

efficient and in-depth, with everything we need for managing 120

plus applications and fulfilling every single wish of our business users.

It gives us true value for our money.”

CIO, Asia Pacific and Middle East, Edenred Singapore

THE WORLD LEADER IN PREPAID CORPORATE SERVICES, EDENRED DESIGNS SOLUTIONS FOR MANAGING EMPLOYEE BENEFITS AND EXPENSE MANAGEMENT PROCESSES.

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Operational Intelligence Supporting Online Growth at John LewisJohn Lewis needed a solution that would give it operational visibility across

its entire infrastructure, enable it to address issues before they could hurt

the company’s reputation for superior customer service and support rapid

growth for its billion-pound website, johnlewis.com. Since launching its

new e-commerce platform, John Lewis has been using Splunk

Enterprise for highly complex analytics.

BUSINESS IMPACT

Real-time operational insights

Enhanced customer experience on the John Lewis website

Prevention of revenue loss

Splunk software has enabled John Lewis to capture more revenue by

monitoring drop-offs and payment failures, which can occur for a variety of

reasons, ranging from fraud to incorrect credit card details. Now, whenever

drop-offs are greater than a baseline figure, an alert triggered in Splunk

Enterprise allows IT to rapidly investigate the root cause.

RETAIL

JOHN LEWISSPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

BUSINESS ANALYTICS

“Our Splunk dashboards over the Christmas period were

like looking at a NASA operations control center.”

CIO, John Lewis

THE JOHN LEWIS PARTNERSHIP INCLUDES WAITROSE SUPERMARKETS, A PRODUCTION UNIT AND A FARM, AS WELL AS JOHN LEWIS, THE LARGEST DEPARTMENT STORE IN THE U.K.

16

Watch the video: splunk.com/john-lewis

Seattle Cancer Care Alliance (SCCA) Gains Visibility Into NetApp Storage SystemsSeattle Cancer Care Alliance’s IT infrastructure team needed to gain

comprehensive operational visibility into the company’s datacenter and

enterprise infrastructure. With no unified view across all systems,

understanding the historical behavior of NetApp filers and pinpointing

the exact source of performance degradations was proving a

challenge for SCCA’s IT infrastructure team. Splunk Enterprise

has proved to be a powerful and easy-to-use solution that

even novice IT admins at SCCA could understand and use in

daily monitoring tasks.

BUSINESS IMPACT

A single pane-of-glass view into systems throughout the enterprise

Reduced troubleshooting times

Critical insights into storage system health

Deploying the Splunk App for NetApp Data ONTAP has

proven extremely useful, enabling the IT infrastructure team

to monitor all NetApp filers from one central location and get instant

visibility into the health of SCCA’s storage systems. Without having to

deploy multiple monitoring solutions, SCCA can now analyze storage

performance trends either in real time or over a desired period.

HEALTHCARE

SEATTLE CANCER CARE ALLIANCESPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

SECURITY

“Using the Splunk App for NetApp Data ONTAP, we gain instant visibility

into what is happening in our storage systems. Splunk software gives

us the ability to analyze storage data in the context of all our machine

data, including our operational and security data. Splunk is the only

solution we found that allows us to quickly see, analyze and correlate

our data without having to be data or Splunk experts.”

IT Infrastructure Lead, Seattle Cancer Care Alliance

SCCA IS A CANCER TREATMENT CENTER THAT UNITES FRED HUTCHINSON CANCER RESEARCH CENTER, UW MEDICINE AND SEATTLE CHILDREN’S TO LEAD THE WORLD IN THE PREVENTION AND TREATMENT OF CANCER.

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Splunk IT Service Intelligence Powers Pacific Northwest National Laboratory (PNNL)

Pacific Northwest National Laboratory uses Splunk IT Service

Intelligence (ITSI) to create dashboards that provide real-time visibility

and contextual insights into key KPIs for faster problem detection

and resolution. Splunk ITSI enables PNNL to reuse threshold values to

detect and automate solutions without having to hardcode anything.

PUBLIC SECTOR

PACIFIC NORTHWEST NATIONAL LABSPLUNK USE CASES:

IT OPERATIONS

THE PACIFIC NORTHWEST NATIONAL LABORATORY IS A U.S. DEPARTMENT OF ENERGY GOVERNMENT RESEARCH LABORATORY.

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Watch the video: splunk.com/pacific-northwest-national-lab

Yelp Standardizes on Splunk Enterprise; Democratizes Its Data to Ensure Great Customer ExperienceYelp connects millions of people with local businesses through its website and

mobile app. To ensure a great customer experience, the company has standardized

on the Splunk Enterprise data analytics platform, enabling hundreds of technical

and non-technical users—from site reliability engineers to

product managers—to gain actionable business insights.

BUSINESS IMPACT

Improving website uptime with real-time notifications

Quickly and reliably delivering application features to users

Uncovering business insights and improving the customer experience

Saving engineering hours by liberating the data for all users

While the use of Splunk Enterprise began as an engineering phenomenon

at Yelp, it quickly grew to serve the product management team and then

further into other areas including business operations. Time to data availability

for the product and business operations teams has been extremely short.

Democratized data enables users to do much for themselves.

TECHNOLOGY

YELPSPLUNK USE CASES:

IT OPERATIONS

APPLICATION DELIVERY

BUSINESS ANALYTICS

“I don’t believe there is any other product on the market that is able

to quickly bring together diverse data sets, offer a powerful language

to engineers for data analysis and then ultimately deliver beautiful,

visual, actionable reports to the business users.”

Vice President of Engineering, Yelp Operations

YELP FUNNELS ALL OF ITS 10-PLUS TERABYTES OF LOG DATA PER DAY INTO THE SPLUNK PLATFORM.

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Watch the video: splunk.com/yelp

SPLUNK CUSTOMERS ARE TURNING MACHINE DATA INTO ANSWERS. ARE YOU? Siloed systems, disparate infrastructures and multiple data sources can be time-consuming, costly and challenging to monitor and manage. When you can access and analyze massive amounts of machine data in real time it can propel your business forward, making your company more productive, competitive and efficient. Learn more about turning silos of data into operational insights. It’s Not Magic. It’s Splunk.™

If you would like to learn more about Splunk customer success, please visit splunk.com/customers. We’d also love for you to share your story with us at tellusyourstory@splunk.com.

© 2018 Splunk Inc. All rights reserved. Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light, It’s Not Magic. It’s Splunk., and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. EB-TMPLT-Splunk-Partner+CustomerStories-ITOps-206

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