splunk discovery dusseldorf: september 2017 - it ops session
TRANSCRIPT
© 2017 SPLUNK INC.
Daten-getriebene Einblicke in Ihren IT Betrieb zurUnterstützung der digitalen Transformation
René Siekermann | IT Markets Specialist EMEA
20TH SEPTEMBER 2017 | DÜSSELDORF
© 2017 SPLUNK INC.
It’s never been so cheap
to try
But there’s nothing more
expensive than not trying
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IT services have become fragmented and complex
Containers DevOps SaaS
IaaS Microservices APIs Serverless
Hadoop Network
Sensors
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The User Experience is the Digital Experience
Social MediaCampaign
Visit Website
Book on Mobile App
Check-in in Reception
Connect to Wifi in Room
Watch TV inRoom
Check-out On Mobile
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Hardware OS Process Application Transactions
1980s 1990s 2000s 2010s Now
MachineData AnalyticsSmall
Data
IT monitoring needs to change
Users
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Collecting and analysing this data has never been so easy
Network
Infr
astr
uctu
re L
ayer
Packet, Payload, Traffic,
Utilization, Perf
Storage
Utilization, Capacity,
Performance
Server
Performance, Usage,
Dependency
Ap
plica
tio
n L
ayer
User Experience
Usage, Response Time,
Failed Interactions
Byte Code Instrumentation
Usage, Experience,
Performance, Quality
Business Performance
Corporate Data, Intake,
Output, Throughput
Splunk Approach:
▶ Single repository for ALL data
▶ Data in original raw format
▶ Machine learning
▶ Simplified architecture
▶ Fewer resources to manage
▶ Collaborative approach
MACHINE
DATA
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Worldwide IT Operations Analytics SoftwareMarket, 2016
Market-share
leader for the 3rd
consecutive
year
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Gordon Cottenham,
Head of Service Delivery,
Vodafone
Splunk ITSI allows us to proactively monitor
business critical services to maximize availability
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“Splunk is like an
IT can-opener” Dan Cooke, Head of
Quants at UBS
Visibility into all tiers of the
application stack, from end-user to
hardware and storage
UBS moving away from a ‘ticket culture’ and arming teams with data with Splunk
and Splunk ITSI
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▶ December 2015, start of log management project
▶ Two possible ways to respond
• Expand existing Engie Splunkplatform (used by security team and collecting Bluecoat logs)
• Put in place an open-source solution
Management asked for
« One day trip » - how
much value can we get out
in one day without knowing
either solution at all. In
half a day I had responded
to my needs with Splunk. It
was clearly the choice for
my management
Gabriel DAUSQUE
.NET developer at Engie Global Trading
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Application ChronosTime To Value
▶ Chronos, Engie Global Trading’s new critical energy trading platform supporting hundreds of traders
▶ End-to-end visibility over application and underlying infrastructure with Splunk ITSI
▶ Real time KPIs of business and IT performance
Deployed in 3 weeks
VSEstimated one-year of internal development
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We’re Here to Help!
Harness the creativity and domain knowledge of your organization to
unlock the value of data and solve an important business
service problem through a joint service intelligence workshop
with key stakeholders
Define methods for:
• Increased business performance
• Improved customer satisfaction
• Continuous improvement
• Proactive service monitoring
What is it?
• Collaborative workshop
• Tightly linked with business
value
• Build a functioning example
© 2017 SPLUNK INC.
Splunk Education for IT Service IntelligenceKnowledge is Power
Using Splunk
Searching and Reporting with Splunk
Creating Splunk Knowledge Objects
Splunk Administration
Implementing IT Service Intelligence
© 2017 SPLUNK INC.
Course Topics
• Overview of ITSI features
• ITSI architecture and deployment
• Installing ITSI
• Designing and implementing services and entities
• Configuring correlation searches and notable events
• Creating deep dive pages
• Creating glass tables
• ITSI troubleshooting
Splunk Education for IT Service IntelligenceKnowledge is Power
© 2017 SPLUNK INC.
Splunk Education for IT Service IntelligenceKnowledge is Power
Course Topics
• Overview of ITSI features
• ITSI architecture and deployment
• Installing ITSI
• Designing and implementing services and entities
• Configuring correlation searches and notable events
• Creating deep dive pages
• Creating glass tables
• ITSI troubleshooting
PREREQUISITES | 13.5 hour courseUsing Splunk, Searching and Reporting with Splunk,
Creating Splunk Knowledge Objects, Splunk Administration