spectra net profile

Give your businessthe winning edge

Spectranet started its journey in the year 2000 as the pioneer of Broadband in India. Since its acquisition by the Shyam Group in 2008, it has evolved into an Integrated Communication Services Provider that gives businesses a winning edge, in a highly competitive arena.

Spectranet's operations are strategically segmented into Enterprise and Home solutions. Our portfolio ranges from high-speed broadband to next-gen cloud-based services. The solutions we offer are tailored to meet the rapidly changing needs of our customers.

Pioneering Micro-telecom for the next billion mobile users. VNL's low-cost solar-powered GSM system allows operators to build profitable businesses, serving low-ARPU users in difficult to reach geographies.

www.vnl.in

India's first carrier-neutral digital utility infrastructure provider. Ubico builds and manages quad-play networks, enabling service providers and property owners to offer an excellent communication experience to their customers.

www.ubico.in

India's first and only neutral host intra-city bandwidth and last mile access provider. With its vast fiber network, Citycom can provide fully-managed, reliable, secure and instant connectivity to customers.

www.citycom.in

Global supplier of RF repeaters, optical distributed antenna systems, IP cellular back-haul solutions and other wireless signal enhancement accessories.

www.shyamtelecom.com

Next Generation Signal Enhancement

Leading mobile and wireless data services provider in India. Has been allocated spectrum to provide mobile telephony services in 22 circles across the country. Currently, 4 million subscribers, in 12 circles, enjoy its voice and data services.

www.mtsindia.in/

MTS

Spectranet currently offers its services to over 20,000 satisfied customers in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad & Chandigarh and is extending its footprint to many more cities across India.

Shyam Group Spectranet is part of the illustrious Shyam Group, which has interests in all telecom domains.

www.shyam.co.in

Investments That Give Your Business The Winning EdgeIT is the backbone of all business today. Your business is only as strong as the weakest link in your IT systems. Which is why most companies rely on Spectranet's unparalled experience and technological advantages, to give them the winning edge.

Here are the advantages:

Fibre-optic last-mile network in all major cities�

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Over 2000 kms of Fiber-optic network in Delhi, Bangalore, Mumbai, Chennai and Chandigarh.

Adding an average of 100 kms every month.

Network owned and managed by Citycom, our group company.

World-Class Tier-III Datacenter�

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Built in 2000, amongst the first Tier-III datacenters in India.

Presently hosts over 1000 Domains and 400 servers.

Secondary Datacenter operational in Bangalore for Disaster Recovery.

International IP Backbone: �

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3 Gbps of Global internet transit with multiple international gateways on diverse under-sea cables on Trans-Atlantic and Trans-Pacific routes.

High-capacity National backbone from multiple providers.

For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111

Map not to scale

Security Solutions

International IP backbone

World Class

Tier–III Datacenter Fibre-optic last-mile

network in all major cities

Connectivity Solutions Datacenter Solutions Voice Solutions Collaboration Solutions CL UD CCOPOWERED BY

Provide Quality

Customer Service

Keep your mission-critical

data secure

Enhance collaboration between all stakeholders

Whatever you need from ITYou can now get from us

Optimize your Communication

costs

Ensure high uptime of your IT

applications

Maintain 24/7 Global Connectivity

Spectranet – Many “Firsts”

Partial Customer List

Next Generation Signal Enhancement

MTS

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First private company in South-East Asia with a live “commissioned” network of optic fiber cable (OFC).

Set up one of the First Tier-III Data Centres in India.

Amongst the First private ISPs to enter the Carrier market & service the needs of other ISPs.

First ISP in South Asia to be certified ISO 27001 and ISO 9001.

First ISP to offer a Cloud-Based Hosted Contact Center solution in India, Cloud CC.

First ISP to offer a Cloud-Based Video Conferencing solution in India.

The winning edge is all about making the

right connections

Connectivity Solutions

Network connectivity isn’t everything anymore. Getting a stable, redundant and secure network is!

Presenting Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile.

In India, the last-mile is the biggest challenge in getting a quality connectivity service. Which is why Spectranet has invested in its own fiber-optic network across major cities. Thus allowing it to offer multiple, dedicated, stable, scalable and redundant last-mile solutions to its customers. Solutions that only a very, very few can offer! These include:

Metro Ethernet (1 Mbps – 1 Gbps)

SDH ( E1 – STM16)

WiMax

Point-to-point wireless

Spectranet owns and manages its last-mile connectivity and does not have any dependency on other Telcos.

The Last-mile!

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Network Redundancy

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Redundancy in the service provider's core network is also a key element in any connectivity service. Hence, Spectranet has built in multiple levels of redundancy in the core network and all its Points of Presence (PoP):

Dual-core network architecture to protect inter- PoP connectivity

Separate core and access rings on the fiber-optic network

Service-Provider agnostic network:

§3 Gbps of Global internet transit with multiple international gateways on diverse under-sea cables including both trans-Atlantic and trans-Pacific routes.

§STM-16 National backbone from multiple providers.

Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile.


*Offer under NLD license of Citycom Networks'

Enhanced User-Experience:

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Beyond the technical complexities, we work rigorously on enhancing our customer experience. Some of our unique initiatives:

Enhanced SLAs – Spectranet offers one of the best SLAs in India for its connectivity services. Moreover, all SLAs are backed by stringent penalties.

Dedicated Customer Relationship Managers – For all our enterprise customers, we have dedicated Customer Relationship Managers, available 24x7. You can treat them as your personal representative within Spectranet!

Faster Fault Resolution – We have taken away the red tape from our services. By giving direct, personal 24X7 accesses to the engineers who run the network. They have been empowered to resolve the issue quickly and efficiently; rather than merely lodging tickets. The executive who accepts calls, too, is responsible for the fault until it is resolved. Thus, providing you with a single point of accountability, without the buck passing and excuses.

Customized offerings –We keep our customer at the centre of all our product development initiatives. We can even create customized offerings which are tailor-made to meet specific requirements.

Spectranet's connectivity services:

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+Connect - Spectranet's Dedicated, SLA-backed internet service. We offer 3 service flavours in this:

+§Connect Premium: Un-contended

(1:1) dedicated Internet leased line services, suitable for: MNCs, BPOs, Call Centers, Telco’s and other organizations running latency sensitive applications. Bandwidth from 1 mbps to 1000 mbps.

+§Connect Gold: Contended (1:2)

dedicated Internet leased line serv ice, su i table for : Large Coporates, Embassies, software companies, etc. Bandwidth from 512 kbps to 2 mbps.

+§Connect Platinum: Contended

(1:4) dedicated Internet leased line services, suitable for: SMEs, Educat iona l Ins t i tu tes , e tc . Bandwidth from 512 kbps to 2 mbps.

India Connect* – Spectranet's Pan-India Domestic leased circuit services. Service can be offered between all major cities in India, on multiple mediums:

§Metro Ethernet

§WiMax

§SDH/TDM

Service backed by End-to-End Service Level Agreements (SLA's) ensuring in time installation and availability.

Metro connect* – This is Spectranet's unique offering wherein we offer Ethernet connectivity @ LAN speeds between your offices in one city.

Connectivity Solutions

Securing data isakin to insuring

the winning edgein business

Datacenter Solutions

Optimum Three-level Physical Security

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Leaving Nothing To Chance

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First level – Manned Security provided on 24*7 basis

Second level - Authentication based on Access cards

Third level- Biometrics scan, the area with hosted servers are caged for additional security

Multiple Security cameras are strategically located throughout Spectranet IDC continually providing state of art video imaging & archiving

Fire Suppression has three levels of redundancy based on Gas Fired Systems, Carbon Monoxide based systems and Water Sprinkler based systems

Floors as well as the ceiling are based on false flooring and ceiling where the wire conduits and the fire protection systems are installed

Entire facility around the data centre is also equipped with a fire detection and smoke alarm system

Information is the most important resource of any business. Keeping it secure and protected is the most critical mandate for any IT manager… Add to that renewed business agility, efficiency and the lowest cost of ownership. All this makes Spectranet's Data Centre Solutions the most viable option for growing businesses.

Spectranet set up the first Tier III data centre in India, at its headquarters in New Delhi, in 2000. The last ten years have given Spectranet unparalleled experience in managing world class data centre services.

10,000 sqft of Data Center with over 4,000 sqft of Server Space

Tier III+ DC Setup - A Tier 3 data center is an international standard wherein multiple active power and cooling distribution paths are set up, with certain number of paths being active and one path being redundant (N+1 redundancy). This allows us to provide 99.98% availability

An ISO 9001:2000 & ISO/IEC 27001:2005 Certified Infrastructure & Technical Engineering

Spectranet's World class Data Centers

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The last ten years have given Spectranet unparalleled experience in managing world class data centre services.


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Shared Hosting§Linux and Windows hosting available§Control panel provided for ease of

use

Disaster Recovery§Client can choose to host his server

in our DR site in Bangalore§The s i te has d i rect STM-1

connectivity with our Primary Datacenter in Delhi

Dedicated Server Hosting§Multiple Pre-configured server

options to choose from§Class-leading SLAs on server

restoration§Fully managed service available

Datacenter Managed Services§Shared Firewall Services§Managed Backup Services§Server Monitoring and Management§O/s and Software level premium

support

Virtual Private Servers §Both Windows and Linux platforms

available§Hosted on Microsoft HyperV and

Zen platforms

Information Security

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Multiple gateway options & ISP Peering

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Spectranet offers the following Data Center services:

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Spectranet design allows creation of various (VLANS virtual networks) that add to the various levels of security

The Firewall security offering includes Cisco secure PIX & ASA Firewall that concea l s the a rch i tec ture o f Spectranet's internal network from the outside world

Amongst the 1st Data Centers in India to have BS 7799-2:2002 Certification for Information Security

Being an ISP also, we have peering with all ISPs in India. This gives us international routes on both Trans-Atlantic and Trans-Pacific side

We have a total of 2 Gbps of Internet peering at our data centers

Last-mile inter-connectivity from all Telco's available inside the Data Centre

Direct peering with NIXI, Google and Akamai

Server Co-location Services:§Space Available – 2U to Full-Rack§Power up to 6 KVA per Rack§Staging and “Remote Hands”

services included

Datacenter Solutions

Give your business a clear edge

Voice Solutions

Larger the organisation, bigger its spends

on telephony... Now, multiply this

predicament with International rates and

one gets to see a big drain on profits...

But, Spectranet is all set to reverse this

spend.

Presenting Spectranet's VoIP Solutions.

Solutions that take advantage of the most

significant technologies over the internet.

This Voice over IP (VoIP) service is a cost

effective integrated voice/data solution,

allowing large organizations to carry voice

applications over their existing data

networks.

Clarity and cost effectiveness come

together in Spectranet's VoIP Solutions.

VoIP calls are known to be much cheaper

than equivalent services offered by

traditional phone companies. Cheap

International Rates: A single broadband

network is used to carry both voice and

data. This substantial cost saving occurs

because the technology allows the

network to carry several calls in the same

amount of space that normally carries a

single call in a traditional phone network.

Also, the data is compressed allowing

more space and thus, lower rates.

Clarity and cost effectiveness come together in Spectranet's VoIP Solutions. VoIP calls are known to be much cheaper than equivalent services offered by traditional phone companies.


This is a Sprectranet branded VoIP service of Citycom Networks Private Limited

Our main Service offerings are as follows:

Receive Your Calls Anywhere!

VoIP Prepaid – This enables international calling, based on a Prepaid model. Your company can simply create a VoIP account with us and 'recharge' the same for the desired value. Thereafter, calls for equivalent value can be made within the validity period.

Managed VoIP Prepaid – In this service we bundle VoIP minutes with Internet bandwidth and charge a per minute rate inclusive of Internet bandwidth.

Fixed rate special Plans – Here your company pays a fixed monthly fee and gets special rates or Unlimited calling to select destinations. For details of these plans, p lease v is i t our websi te www.spectranet.in

Virtual Number Service – Your company can opt for Virtual PSTN numbers of all major countries which would be routed to your VoIP line, right on your desk. So, now you can receive calls to your New York office right here in India!

With Spectranet's VoIP services you not only make calls but also receive incoming calls on your VoIP phone if you take it along on a trip. All you have to do is to plug it into the network.

Calls of Convenience:

Our Services are easy to operate. You can either use your PC/Laptop hooked to a set of speakers/headphone and Mic by simply downloading our softphone. Or you could use our broadband phone.

PC-to-Phone – If the user has a PC/Laptop enabled with a Speaker and a Mic, he/she can simply download our soft-phone and make calls from it.

Phone-to-Phone using an ATA – We also offer a device called Analog Telephone Adaptor (ATA) which needs to be plugged into an Office LAN point and a normal phone to enable Internatianal VoIP calling.

Phone-to-Phone using SIP Trunking – VoIP calls get enabled directly on your EPABX by terminating a direct SIP trunk on it. Thus enabling all/selected users to make international calls at local call rates.

Mobile-to-Phone – With the advent of 3G in India, we can now enable you to make VoIP calls directly from your mobile. Simply install a software on your 3G enabled smartphone and you can instantly start making international calls at 70% lower rates. The service also works on Wi-Fi connections.

Voice Solutions

The winning edge that will shower

your contact centerwith profits

L UD C CCOPOWERED BY

Complex Technology, Simple Application.

Presenting Spectranet Cloud CC - a complete communication suite that gets delivered over the net as Software-as-a-Service (SaaS).

Cloud CC allows businesses to out-source call center technology infrastructure while maintaining complete control over the resources and operations.

To put it simply, Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.

Spectranet Cloud CC Package Features:

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Spectranet Cloud CC Advantage

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Predictive Dialer

Interactive Voice Response

Intelligent routing

Call recording and quality monitoring

Customised reporting

Easy integration with third-party applications like CRM etc.

Eliminates heavy capital investments

Provides instant access to cutting-edge technology

Quick deployment – for rapid results

Helps to serve customers better - thereby allowing focus on operational activities

Is backed by a robust 'Anytime Support' system – to help companies achieve business continuity


Reducing capital expenditure

Management of Multi-site and remote agents environment

High costs of operations

High costs of maintaining skilled IT resources

Optimising costs in a Short-lived customer processes environment

Managing the turnaround time

Reliable and secure solution

Migrating to VoIP Telephony

How Spectranet Cloud CC answers them

Spectranet Cloud CC brings down the total cost of ownership with its truly optimised pay-per-use model.

The Hosted model is a product of the very latest cutting edge technology. Further, Spectranet Cloud CC enables the added flexibility of being able to choose the modules that are specifically required by the business processes of differing companies. Companies can choose the specific upgrade and hence, pay only for what they use.

Get huge savings by using VoIP without compromising on voice quality.

Spectranet Cloud CC enables the enterprise to unify unlimited number of geographically diverse Call Centers into one seamlessly integrated Virtual Contact Center that can be centrally managed.

In a hosted model, the cost of operations is shared by several clients from multiple locations at a central host station. This makes cost of owning and operating the centers - low; while the efficiency - high.

Spectranet Cloud CC reduces the burden of redundant systems, maintenance and upgrades for the IT dept. The role of the IT personnel too is minimized significantly. Thus freeing the enterprise from the heavy investments on skilled IT resources.

Spectranet Cloud CC is a pay-as-you-go model. This means that enterprises get the flexibility of purchasing licenses on need basis. This is further optimised by choices that allow enterprises to purchase an optimal level of service that can be scaled up or down.

Your business need not bear the unnecessary costs that come with a premise-based model.

Spectranet Cloud CC can be implemented in as little as 48 hours.

Spectranet Cloud CC is a secure, highly reliable contact center application suite. The systems are fully redundant in a multi-tenant environment with highest reliability, privacy and performance.

Existing Contact Center Challenges

Staying upfront with technology

This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited


Backed By Award Winning 24X7 Service

Spectranet Cloud CC's on demand contact centre solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready.

The extensive APIs and base architecture solutions allow multiple application package support in a single set up. This results in the customer getting a state-of-the-art, highly reliable call center technology.

This is a next-gen solution that will turn SaaS into a major enabler with a deep focus on collaborative development. Which means that the future holds even more affordable offerings.

What more can you get apart from a cost effective business solution? Award winning 24x7 service!

Key Benefits of Spectranet Cloud CC

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Increase business agility with security

Flexible costing

Standardisation and virtualisation

Get a single consistent view of entire call centre operations

Focus on business and not on application

Reduced interoperability problems

Reduced costs of maintaining skilled IT resources

Easy scale up in-line with growth expectations

Access to latest contact centre technology

Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.

CL UD CCOPOWERED BY

CL UD CCOPOWERED BY

Cloud CC Starter:

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Cloud CC Gold:

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The Starter Package optimizes usage with our Ameyo Contact Center Suite in a SaaS model. In this model payouts are made on a pay per month, per seat license fee.

Cloud CC Starter is ideal for:

Running inbound call processes.

Running voice processes on TDM.

Running Domestic Call Centers.

Wanting an Opex model for his Contact Center Suite.

H a v i n g s e a s o n a l / s h o r t - t e r m requirements.

The Gold Package bundles International calling minutes over VoIP with the Ameyo Contact Center Suite. What's more? The customer would pay a per minute charge that includes the license fee for Ameyo!

Cloud CC Gold is ideal for:

Clients who are looking for a Managed solution but want to retain his existing connectivity provider.

Where connectivity is not feasible on Spectranet's last-mile.

Is located in a city where Spectranet is not offering its connectivity services currently.

Wanting an Opex model for his Contact Center Suite.

Cloud CC Platinum:

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The Platinum Package is a Fully Managed solution that bundles connectivity and International calling minutes over VoIP with the Ameyo Contact Center Suite. Here the customer pays a per minute charge which would includes connectivity charges and the license fee for Ameyo.

Cloud CC Platinum is ideal for:

Clients looking for a Single-Window Fully-Managed solution.

Anyone wanting an Opex model for their Contact Center Suite.


This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited

CL UD CCOPOWERED BY


Corporate OfficeNew Delhi42, Okhla Industrial Estate Phase - IIINew Delhi – 110 020

BengaluruNo-602, Oxford Towers,Airport Road, Kodihalli,Bengaluru – 560 008

ChandigarhSCO -91, 92, 93, 3rd Floor,Sector 34AChandigarh – 160022

Chennai115, West Wing, 9th Floor, Fountain PlazaPantheon Road, Egmore,Chennai – 600008

Hyderabad#3-6-151/153, 201,2nd Floor, G.S. Towers,HimayatnagarHyderabad-500029

MumbaiB-1, Giriraj Industrial Premises,Ground Floor, Mahakali Caves Road,Opp. Ahura Centre, Andheri (East),Mumbai-400 093

spectra net profile

Documents

generation

contact center

cloud cc starter

international

global internet

multiple international

cloud cc gold

cloud cc platinum