speaking without words working doc bm2
TRANSCRIPT
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Speaking without Words
Kimberly Bradshaw - Managing Director, Buzzacott HR Consultancy
December 2013
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Agenda
What non verbal communication is
Strategic impact of non verbal communications
Overview of the research
What we are saying without words
Using non verbal behaviour to improve leadership
Questions
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What is non verbal communication?
“We speak with our vocal organs, but we converse with our whole bodies”
Abercrombie 1968
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What is non verbal communication?
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How much of communication is non verbal?
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Strategic impact of non verbal communications
Higher reliability than words
Meaning during conversation/meetings
Role in making judgements
Communication: a key organisational process
Decision making
‘Sender’s’ message vs ‘listener’s’ interpretation
Essential for interpersonal exchanges
BUT - unconscious
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See what you think…
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The Research
Unique – only study in organisations
90 different non verbal behaviours
Four categories
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The Research
12 seconds between each non verbal behaviour
Key themes/messages
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The research
On the starting blocks…– Five standard poses
NVC through extremities
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What we are saying without words
Exercise:Identify NVCsWhat are they saying?Who is new to the team?
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Standard pose (5)
Extremities (hands, eyebrows)
Gestures – emphasis, anxiety, authority
Hunching - anxiety
Direction of gaze - listening
Grooming/self touch – anxiety, thinking
Request to speak/end of speech – hands/body
Nodding – when speaking
Conflict
Frowning
Mirroring – use of body
Power – use of body
Prevent own speech – hands on mouth
Listening – head lean
Relationship – body position
Conflict – body angle and position
Emphasis – hand gestures
Smiling
Helpful behaviours
Use of mobiles
Fidgeting
Anxiety – throat clearing
Interrupting
Recognition – ‘yay’
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Using non verbal communication to improve leadership
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Using non verbal communication to improve leadership
ExerciseWhat NVCs look most senior?What are they?Why do you think that?
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Using non verbal communication to improve leadership
Positive indicators Power and authority
– Body position
– Stillness
– Use of space
– More expressive face Confidence
– Body position
– Fewer NVBs Credibility
– Less smiling
– More nodding
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Using non verbal communication to improve leadership
Positive indicators Listening and respect
– Direction of gaze
– Head lean
Thinking– Frown
– Looking up
Relationship building– Sitting adjacent
– Mirroring
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Using non verbal communication to improve leadership
Undermining behaviours Anxiety
– Fidgeting
– Throat clearing
– Grooming
– Self touch
Conflict– Hunching
– Body angle
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Using non verbal communication to improve leadership
Undermining behaviours Lack of seniority
– Smiling
– Helpful behaviours
Lack of respect/attention– Use of mobiles
– Direction of gaze
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Questions and Answers