speak to me! siri, alexa, chatbots. is this new breed the future of user interfaces?; ulrich...
TRANSCRIPT
HI, WELCOME TO THE WORLD OF
CONVERSATIONAL INTERFACES
SO MUCH TO DO...
Wanna fly to the moon?
I guess I need totrain first...
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HUMANS LEARN HOW TO INTERACT WITH COMPUTERS
1900 1960 1980 2000
PUNCH CARDS COMMAND LINE GRAPHICAL UI TOUCH UI
Would you like me tostop by at a Starbucks?4,1
Billion
Fly me to the moon 4,1Billion
MACHINES LEARN HOW TO INTERACT WITH HUMANS
PARADIGM SHIFT
CONVERSATIONAL INTERFACES
WELCOME TO THE AGE OF
Speak to me!
WHAT IS A CHATBOT
I´m a computer program. I attempt to maintain a conversation with a person.
Nice to meet you. What are you?
Howdy, Farmer.4,1Billion
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I can text or use visual language. But my voice skills improve rapidly.
1970
70%
90%
2016
2010
Accuracy improvementsin the past 2 years havedwarfed all improvementsover the past 30 yearscombined.
4,1Billion I´m Jeff Bezos, Amazon
TALKING TO BOTS WILL BE NATURAL
Speech recognition accuracy
According to Google
Brands and people have chatbots. You can text with CNN, Burger King or my man Elon Musk4,1
Billion
Chatbots 4,1Billion
Alexa, Google Home, Siri,...All big players head intothe voice platform battle
Voice assistants
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THERE ARE DIFFERENT BOTS...
In your mobile, home, car...everywhere. 4,1
Billion
Where do you live? 4,1Billion
BOTS WILL BE AN INTEGRAL PART OF OUR LIVES
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ARTIFICIAL INTELLIGENCE
NATURAL LANGUAGE
PROCESSING
MACHINELEARNING
Understandlanguage
Learn fromexperience
We’ve been living in a world that has slowlybecome mobile-first, but we’re moving to onethat is ultimately AI-first
I´m Satya Nadella, from Microsoft
WHY NOW?
MOST PEOPLE DOWNLOAD O APPS PER MONTH
0 Apps
1 App
2 Apps
3 Apps
4 Apps
5-7 Apps
8+ Apps
Monthly actives
4,1Billion
users onmessaging apps
60%
of Top 10most used appsare messaging
BIG 4SOCIAL NETWORKS
BIG 4MESSAGING APPS
20162012
WOW!
BI Intelligence
MESSAGING HAS SURPASSED SOCIAL
1000Million
100Million
1100Million
5Million
Accounts Users Users Daily Active Users
WECHATFACEBOOK
MESSENGER TELEGRAM SLACK
CHATBOTS LIVE INSIDE MESSAGING APPS
MESSAGING APPS BECOME THE NEW HOME SCREEN
TODAY
Alexa Google Home Siri Cortana
AMAZON GOOGLE APPLE MICROSOFT
VOICE FIRST
BOTS WILL SPEAK TO US
BY 2020, GARTNER PREDICTS THAT CUSTOMERS WILL MANAGE 85% OF THEIR RELATIONSHIP WITH ENTERPRISES WITHOUT INTERACTING WITH A HUMAN
„By 2020, customers will manage 85% oftheir relationship with enterpriseswithout interacting with a human.“
You will speak to me
Say the geeks from Gartner.
Social Media
ChannelAssistant
FinancialAnalyst
Assistant
MarketIntelligence
Assistant
BOTS FOR BUSINESS
SchedulingAssistant
BrandAmbassador
WorkflowAssistant
HR Assistant
Orderingservices
BOTS FOR CUSTOMERS
Schedulingmeetings
Bookingtravel,hotels,
…
Shopping Manymore...
SHOPPING
BUSINESSINTELLIGENCE
SERVICE
Hi Martin. Welcome to the BMW Service Assistance –What servicing request would you like?
Car Servicing
Car ServicingPayment
Query Car Sales
Please enter your car registration number
M-YO-899
M-YO-899. Milage 21,45Service due: Inspection
We have slots available for service:
Thu 27.04.17 4 PM Fr 28.04.17 AM
Thu 27.04.17 4 PM
Would you like a courtesy valet as part of the
I´m Julie, how can I help you?
21
Simplifyonline booking
Reduce cost for customer support
>5 Million
8 times
30%
€1 Million
Answerquestionsper year
Return oninvestment
Increasein revenue
Savings per yearin customer service
BUSINESS IMPACT
VOICE FIRST
ARTIFICIAL INTELLIGENCE
NaturalConversation
SmarterAlgorithms
LearningMachines
THE TAKE AWAY
DOES YOUR BUSINESS NEED A BOT?
Have a friendly chat about chatbots with us 4,1Billion
Andreas [email protected]+49 176 63769728www.silbury.com
Ulrich Gerkmann-Bartels [email protected]+49 5251 20277 93www.enpit.de