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    2009 Factory Strategies Group LLC. All rights reserved.

    Statistical Process ControlQuality Series

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    2 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Outline

    What is Statistical Process Control

    Variability

    Control Charts

    Process Capability Cp

    Measuring Instruments Repeatability & Reproducibility

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    3 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Statistical Process Control (SPC)

    Invented by Walter Shewhart at Western Electric

    Distinguishes between common cause variability (random)

    special cause variability (assignable)

    Based on repeated samples from a process

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    4 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    VariabilityThe world tends to be bell-shaped

    Most

    outcomes

    occur in the

    middle

    Fewer

    in the

    tails

    (lower)

    Fewer

    in the

    tails

    (upper)

    Even very rare

    outcomes are

    possible

    (probability > 0)

    Even very rare

    outcomes are

    possible

    (probability > 0)

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    5 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Variability

    Add up the dots on the dice

    0

    0.05

    0.1

    0.15

    0.2

    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

    Sum of dots

    P

    robability

    1 die

    2 dice

    3 dice

    Here is why:Even outcomes that are equally likely (like dice),

    when you add them up, become bell shaped

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    6 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Normal bell shaped curve

    Add up about 30 of most things

    and you start to be normal

    Normal distributions are divide

    up into 3 standard deviations

    on each side of the mean

    Once your that, you know a lot

    about what is going on

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    7 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Causes of Variability

    Common Causes: Random variation (usual)

    No pattern

    Inherent in process

    adjusting the process increases its variation Special Causes

    Non-random variation (unusual)

    May exhibit a pattern

    Assignable, explainable, controllable

    adjusting the process decreases its variation

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    8 2009 Factory Strategies Group LLC. All rights reserved.

    Control LimitsSampling

    distribution

    Process

    distribution

    Mean

    Lowercontrol

    limit

    Uppercontrol

    limit

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    9 2009 Factory Strategies Group LLC. All rights reserved.

    Control Chart

    0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

    UCL

    LCL

    Sample number

    Mean

    Out of

    control

    Normal variation

    due to chance

    Abnormal variation

    due to assignable sources

    Abnormal variation

    due to assignable sources

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    10 2009 Factory Strategies Group LLC. All rights reserved. 2009 Factory Strategies Group LLC. All rights reserved.

    Process vs. control limits

    Distribution of averages

    Control limits

    Process limits

    Distribution of individuals

    Specification limits

    Variance of

    averages