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Digital Transformation Jumpstart Webinar

Presented by: Joe Schram

02.11.16

We’re:technologists

designersmarketers

researchers—

We’re makers, and we make things

with other people.

But that’s not why you’re here!

FEELING A SHIFT?

You’re not alone.

Generational Motivators

Digital natives who grew up with the Internet  have entered the workplace, demanding transparency, accountability, and meaningful work.

Human-Centered Design

Services, products, and experiences born from a participatory design process resonate deeply and solve problems more completely—and people are beginning to expect this by default.

Global Action

Today's organizations look out on a global horizon, tackling complex challenges and incredible opportunities on a scale never imagined by their predecessors.

Open Exchange

The Internet has created new possibilities for finding shared meaning, increasing collaboration, and for disrupting legacy hierarchies based on access to exclusive information or status.

Emerging Technologies

Everywhere-connectivity, next-generation mobile devices, and commodity cloud-computing services have combined to reshape how we use, create, and share information and content.

FEELING A SHIFT?

You’re not alone.

THE NATURE OF BUSINESS HAS CHANGED

Sparktivity helps ambitious organizations thrive amidst the rapid technological

and social shifts of today’s world.

Digital disruption is everywhere.

We are a digital transformation partner.

sprk.cc/1o74ntLA View From the New Frontier

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YOUR CHALLENGE:How to jumpstart your Digital Transformation.

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DIGITAL TRANSFORMATION

Digital is the most powerful tool available to help you evolve, grow, and thrive in the next decade.

Ambitious teams that capitalize on technological advancements will outpace those who are complacent.

sprk.cc/1SKtMGuDigital Darwinism: If Your Business Isn't Agile, It's Dying

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YOUR SOLUTION:A Blueprint for Discovery.

Activate Your Team.

Win Back Time.

A Blueprint for Discovery

What do we *really* know?

Observations

Insights

Actions

New Concepts

Discovery as a Diagnostic

THE SPARKTIVITY DISCOVERY MODEL

Process

Best Work

Infrastructure

Culture

best work

tools& environment

process

culture

sprk.cc/1QYjNtwBlue Oceans, Black Swans, and Cerulean Sweaters

Why CEOs can’t afford to ignore culture

1. CULTURE

1. What's it like working with your team?

2. What would you say are the company’s top priorities? Do you understand your part in that?

3. How would you describe the company culture?

4. How do people talk about their work here?

5. How much flexibility to your have in prioritizing your work schedule and tasks?

CULTURE INQUIRY

2. TOOLS& ENVIRONMENT

1. What are some of the places where you see the need for new, improved technology or tools?

2. How do you think your work would be impacted by better (easy, remote, ubiquitous access to company tools & data?)

3. What kinds of computing devices do you use? Work devices, personal devices, etc. What do we need to know about how you use your tablet or smartphone?

4. How would you rate your overall experience with technology in your workplace?

5. How does your physical working space help your productivity and focus?

TOOLS & ENVIRONMENT INQUIRY

3. PROCESS

1. How does the team collaborate on shared efforts/projects?

2. What are some of the key processes/workflows on our team? Are they documented?

3. Are there any procedures or actions do you perform repetitively that could possibly be automated? (When do you find yourself saying, "There must be a better way.")

4. How do you and your colleagues keep track of your current, agreed-upon way of working?

5. What are some of the primary inefficiencies you experience or observe?

PROCESS INQUIRY

4. BEST WORK

1. What are some of the shared goals everyone is working toward?

2. How do you feel those goals are connected to the work you do day-to-day?

3. Describe the type of positive impact you're looking to make for those you serve via your daily work and responsibilities?

4. What areas of your own work would you like to learn more about? * e.g. professional development, additional skills, training, metrics

5. Are there any reports or metrics you are currently using to understand your work or the work of your team?

BEST WORK INQUIRY

• Staff Interviews: Discuss values & business goals with leadership; survey representational selection of staff to garner feedback and first-hand insights

• Tools & Environment Assessment: In situ survey of work environment & business applications

• Process Analysis Deep Dives: Focused individual/group interviews or in situ shadows to gain better understand complex project workflows

• Interim Reviews: Two meetings to discuss our understanding of the leading issues, possible solutions and assign priorities

• Summary & Review of Findings: A detailed Discovery report which includes our recommended solutions & path forward

• Team Recap Event: Review of Discovery highlights and discussion of the path ahead.

TOOLS OF DISCOVERY

• Select your Champion

• Select your Discovery Team

• Internal Kickoff

• Pre-Discovery Survey

• Full Team Kickoff

• Executive Interview

• Tools & Environment Assessment

• Individual Interviews

• Analysis

• Interim Review 1

• Deep Dives

• External Partners interviews

• Emergent Odds & Ends

• Interim Review 2

• Backlog creation & prioritization

• Implementation Planning

ORDER OF OPERATIONS

1. Be ready to put in the time, and give your team permission todo the same. Expect at least 3 hours for each employee that’s actively involved.

2. You have to be prepared to follow though on at least some of what you uncover, even if you won't be able to do it all immediately.

3. You've got to show that you really care about engagement—that means taking actions quickly on things you can solve immediately.

4. Talk to everyone or at least a representative selection of all groups, roles, departments.

5. Have open conversations, be inclusive, and show your work as frequently as you can.

6. You have to be ready to hear difficult truths, to not freak out when that happens, and to know to celebrate that people trust you enough to share them.

DISCOVERY GUIDELINES

Activate Your Team

WHY

Feelings & Science

Speed Boat Exercise (30 minutes)

Anchors (5 minutes) Motors (5 minutes)

Cluster & Discussion (20 minutes)

Win Back Time

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Your hack:

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Q&A

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What’s Next

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Next Month: You’re The Champion!Moving outside your group, building foundational conversations with other key stakeholders in the

organization, gathering data about where you're at.

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Check our website sparktivity.comfor our whitepaper on

Digital Transformation Jumpstart

Subscribe to our writing at insights.sparktivity.com

54706 Mountford Avenue, Raleigh NC 27603 | v: 919-404-9876 | sparktivity.com

Thanks!