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Students’ Manual2019

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STUDENTS’MANUAL2019

STUDENTS’MANUAL2019..........................................................................................................1

1.THESCHOOL............................................................................................................................41.1ADDRESS...........................................................................................................................41.2TELEPHONECONTACTS.....................................................................................................41.3SCHOOLANDOFFICEOPENINGHOURS.............................................................................41.4HOLIDAYS2019..................................................................................................................4

2.OURTEAMANDYOURWELFARE.............................................................................................5Changedyourphonenumber?................................................................................................7Whattodoifyou’renothappy...............................................................................................7

3.YOURFIRSTDAYOFCLASS......................................................................................................73.1PLACEMENTTEST..............................................................................................................73.2STUDENTS’WELCOMEPACK.............................................................................................73.3ORIENTATIONMEETING....................................................................................................83.4CITYTOUR..........................................................................................................................8

4.YOURSPANISHCOURSE...........................................................................................................94.1.YOURTIMETABLE.............................................................................................................94.2.METHODOLOGY..............................................................................................................104.3COURSEBOOKSANDMATERIAL......................................................................................104.4SPANISHLEVELS...............................................................................................................104.5.CHANGESOFLEVEL........................................................................................................114.6.PROGRESSTEST..............................................................................................................114.7.ATTENDANCE..................................................................................................................114.8REPORTSANDCERTIFICATES..........................................................................................11

5.OTHERSERVICES....................................................................................................................125.1.INTERNET/WI-FI............................................................................................................12

6.ARRIVAL.................................................................................................................................126.1.AIRPORTTRANSFER.......................................................................................................12

7.ACCOMMODATION...............................................................................................................137.1.HOWTOGETTOTHEACCOMMODATION:.....................................................................137.2.CHECKINGINANDOUT..................................................................................................137.3.DEPOSITFORACCOMMODATION..................................................................................147.4.THEACCOMODATIONWEOFFER...................................................................................14

7.4.1.SHAREDAPARTMENTS.............................................................................................147.4.2.HOSTFAMILIES........................................................................................................157.4.3.HALLSOFRESIDENCE...............................................................................................167.4.4.STUDIOS...................................................................................................................167.4.5.HOTELSANDHOSTELS.............................................................................................16

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8.SOCIALPROGRAMME............................................................................................................178.1.WHERETOFINDINFORMATIONABOUTTHEACTIVITIES?.............................................188.2.WHEN,WHEREANDHOWTOSIGNUPFORTHEACTIVITIES?.......................................188.3.EXAMPLEOFMONTHLYPROGRAMME..........................................................................19

9.USEFULINFORMATION...........................................................................................................209.1.TRANSPORT....................................................................................................................20

10.PRACTICALINFO..................................................................................................................2010.1LANGUAGE.....................................................................................................................2010.2CUSTOMS.......................................................................................................................2010.3WEATHER.......................................................................................................................2110.4POSTALSERVICES...........................................................................................................2110.5PHONECALLS................................................................................................................2110.6BANKS...........................................................................................................................2210.7CREDITCARDS...............................................................................................................2210.8ELECTRICITY...................................................................................................................2210.9TIPPING..........................................................................................................................2210.10COMMERCIALHOURS..................................................................................................2210.11WHATCANIFINDNEARTHESCHOOL?.......................................................................2210.12THECITYOFVALENCIA................................................................................................23

11.HEALTHANDSAFETY-EMERGENCIES.................................................................................2511.1FIRSTAID.......................................................................................................................2511.2FIRE–EVACUATIONOFTHEBUILDING.........................................................................2511.3ACCIDENTS.....................................................................................................................2511.4NUMBER112................................................................................................................2511.5HAZARDS........................................................................................................................25

12.COMPLAINTSPROCEDURE...................................................................................................26STEP1(INFORMALCOMPLAINT)...........................................................................................26STEP2(FORMALCOMPLAINT)..............................................................................................26STEP3(COMPLAINTTOEXTERNALOVERSIGHTORGANISATION).........................................26

13.ANNEXES..............................................................................................................................2713.1.SCHOOLRULES..............................................................................................................2713.2.ANNEX1:ACCOMODATIONINSHAREDAPARTMENTS................................................2813.3.ANNEX2:ACCOMODATIONINHOSTFAMILIES............................................................2913.4.ANNEX3:ACCOMODATIONINHALLSOFRESIDENCE..................................................30

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Dearstudent,WelcometoEspañolé!Valenciaisamoderncitythatalsohasgreathistoryandtradition.Theresultofthiscombinationisan interestingenvironmentthatyouwillhavetheopportunitytodiscoverduringyourstay.TheschoolisconvenientlylocatedinbeautifulhistoricalbuildingrightinthedistrictofCarmen.Ourobjectiveistomeetalltherequirementsandneedsofourstudents,maintainingthehighestquality standards throughour joint effort, the teamwork of all our staff andour investment inimprovingservicesandfacilities.The school management is totally committed to ensuring the best quality in organisation andpromotingthephilosophyofon-goingimprovementandservicetoourstudents.An entire teamof professionals is at your service tomake your stay a pleasant and rewardingexperience.Wewishyouahappystayatourschool!Yourssincerely

CristinaNavarroDirector

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1.THESCHOOL

TheSchoolislocatedinahistoricalpalacewithover2,000m2ofspacetoenjoywhilelearninginarelaxedenvironment.Itisplacedjustwherethe11thcenturyArabwallswerestandingandstillabigpartof themhave remained inside thebuildingpenetrating through the school andgettinginsidetheclassroomsCalle Caballeros is one of themain streets that runs through the district of El Carmen, it is ahotbed of activity during the day and transforms at sunset into the centre of the nightlife inValencia.With a plethora of great restaurants, cool shops, dazzling street art, superbmuseums and aneclecticmixofpeople,ElCarmenoffers somethingnewandexcitingeveryday for touristsandlocalsalike.Theschoolissurroundedbyhistoryandcultureandyoudon’thavetolookfartodiscoverworldfamous sights such as Plaza de la Virgen which houses one of Valencia’s most emblematicbuildings–LaCatedraldeSantaMaria,wheretheoriginalHolyGrailissaidtolive.

1.1ADDRESS

C/Caballeros,36.46001Valencia

1.2TELEPHONECONTACTS

Schooltelephonenumber:+3496353040424hemergencynumber: WhencallingfromoutsideSpain: +34663161151

WhencallingfromwithinSpain: 663161151

PleasemakesurethatyouknowtheemergencycontactnumberbeforetravellingtoValencia.

1.3SCHOOLANDOFFICEOPENINGHOURS

8.00a.m.–19:00p.m.MondaytoFriday

1.4HOLIDAYS2019

Weareclosedforthefollowingholidays

Publicholidayswhentheschoolisclosed:19/03,19/04,22/04,01/05,01/11

Theschoolwillbeclosedontheabovedates.Pleasenotethatnoreductionoffeesorcompensationwillbemadeforthesedays.Onlyonetoonelessonswillbemadeup.

• TheschoolwillbeclosedforChristmasholidaysfrom23/12/19until06/01/20included.

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*Onthepublicholidayswhentheschoolisclosed,classesarereplacedbyafreeexcursion.Ifapublic holiday occurs at the start of the course students should reserve their place on theexcursionbeforearrival.Publicholidayswhentheschoolisopen:22/01,15/08,09/10and06/12.Note that both national and local holidays may be subject to change, confirm with us beforeenrollingtheexactclosingdates.

2.OURTEAMANDYOURWELFARE

WehopeyouenjoyyourtimeintheschoolandinValencia.Yourwelfareisourtopprioritywhilstyouarewithus.Ourteamisalwaysavailabletohelpyou,andtotakecareofyourwelfareduringyourstay.Ifyouhaveanyquestion,problem,pleaseletusknow,wewillmakeourbesttomakeyouhappyName: CristinaNavarro Position:SchoolDirector Email: cristina@ihvalencia.comDealswith:Schoolcoordination&marketing

Name: ClaraPonsPosition: DirectorofStudies Email: clara@ihvalencia.comDealswith: Academicaffairs

Name: CarolLorca Position: Admissionsandstudentservicesmanager Email: carol@ihvalencia.comDealswith: Bookings,studentservicesandaccommodation

Name: JuliaPascualPosition: AdmissionsandstudentservicesEmail: julia@ihvalencia.comDealswith: Bookings,studentservicesandresidentialaccommodation

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Name: ConideBelda Position: AdmissionsandstudentservicesEmail: coni@ihvalencia.comDealswith: Bookings,studentservices,hostfamilyaccommodation

Name: DianaMalek Position: WelfareofficerandSocialprogrammecoordinator Email: actividades@ihvalencia.comDealswith: Activityprogramandstudentwelfare

Name: JamieGantleyPosition: Sales&marketingdirector Email: jamie@ihvalencia.comDealswith: Marketingagencies.

Name: AstridDeLuca Position: Sales&MarketingexecutiveEmail: astrid@ihvalencia.comDealswith: Marketing,agenciesandgroupsofstudents.

Name: LiubaZharkova Position: Sales&Marketingexecutive Email: liuba@ihvalencia.comDealswith: Marketing,agencies

Name: SayakaKatsuki Position: Sales&Marketingexecutive Email: sayaka@ihvalencia.comDealswith: Marketing,agencies

Ifyoudohaveaproblem,thebestpersontotalktoisourWelfareOfficer,whohasawiderangeofexperienceindealingwithissuesaroundstudentlifeandlivinginValencia.So,ifyouareworriedaboutanyaspectofyourtimeattheschooltheWelfareOfficercanofferinvaluableadvice.IfyoudoneedtotalktotheWelfareOfficer,pleasecontactReception.

Ifyouhaveanurgentneedyoucanalsoemail:info@espanole.es

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Changedyourphonenumber?

Pleasemakesurewehaveup-to-datecontactdetails(phonenumbersandemailaddresses)foryouandyouremergencycontactpersonsothatwecancontactyouincaseofemergency.

Whattodoifyou’renothappy

Pleasetellusimmediatelyifthereisaproblemsowecanhelp.Ifyouarenothappywiththeresponse,orwouldprefertoputyourcomplaintinwritingpleaseseeourComplaintsPolicy(attheendofthisManual)formoredetails.

3.YOURFIRSTDAYOFCLASS

Onthefirstdayyoushouldarriveattheschoolat08.30tothebuildinginC/Caballeros,36.

Youwillreceivethefollowingonthefirstday:

• PlacementTest• Students’WelcomePack(ifnotpickedupbeforewiththeaccommodationkeys)• OrientationMeeting• Citytour

3.1PLACEMENTTEST

All students (except total beginners) take an oral placement test that takes approximately 10minutestocomplete.Thesestudentswhohaven’tcompletedthewrittenpartofthetestonlinewillhavetodoit(ittakesabout30minutes).EachstudentisevaluatedbytheDirectorofStudiestogainanaccuratemeasureofhisorherlanguageabilities,includingoralability.

Once the test has been corrected students are placed in a class appropriate to their level ofSpanish.Lessonsstartthesameday.

3.2STUDENTS’WELCOMEPACK

AllnewstudentsreceiveaWelcomePack.ThosewholiveinapartmentsorstudioswillreceivetheWelcomeFolderwiththekeysonthedayofarrival.ThosewhostayinhallsofresidenceorwithahostfamilywillreceivetheWelcomePackonthefirstdayofclassattheReceptionDeskoftheschool.

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3.3ORIENTATIONMEETING

After the testall the studentswillparticipate in theorientationmeetingwhere theywill get toknowothernewstudents,thestaffoftheschoolandreceiveusefulinformation.TheywillreceivetheircoursebookandclassschedulecorrespondingtotheirlevelofSpanish.

3.4CITYTOUR

All new students are taken on an orientation tour of Valencia on the first afternoon of theircourse.Wehighlyrecommendallthestudentstoparticipate,asitwillbeanotherchancetomeetnewpeopleandtogetfamiliarwiththecityandtheschoolsurroundings.

The tour offers an opportunity to get to know the practicalities of life in a new city, such asfamouslandmarks,publictransport,discounttravel,currencyexchangeetc.

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4.YOURSPANISHCOURSE

4.1.YOURTIMETABLE

ThisisthetimetablefortheIntensive20andIntensive25courses.Lessonsareinthemorningduringmostoftheyearalthoughinsomeperiodstheycanalsobeintheafternoon.WecannotassurethetimetableasitwilldependmostlyonyourlevelofSpanishandtheorganizationofgroups.

MORNINGLESSONS

Monday Tuesday Wednesday Thursday Friday Saturday

08:10-09:00 ForIntensive25/30course:GrammarskillsorSpanishlifeandculture

09:10-10:50 Spanishlessons Fulldayexcursion(Optional/extracost)

10:50-11:20 Break11:20-13:00 Spanishlessons13:10-14:00 ForIntensive25/30course:Grammarskillsor

Spanishlifeandculture

Lunch

18:45-21:00 Citytourandtapas

Dancinglessons

Cookingworkshop:Paellaintheschool

Visitthe“MuseoFallero”

Intercambioevening

AFTERNOONLESSONS

Monday Tuesday Wednesday Thursday Friday Saturday

FREEMORNING 13:10-14:00 ForIntensive25/30course:Grammarskillsor

Spanishlifeandculture

14:10-15:50 Spanishlessons Fulldayexcursion(Optional/extracost)

15:50-16:20 Break16:20-18:00 Spanishlessons

18:45-21:00 Citytourandtapas

Dancinglessons

Cookingworkshop:Paellaintheschool

Visitthe“MuseoFallero”

Intercambioevening

Othercourses:IntensivePlusorSuperintensivecourses:Theprivatelessonspartofthesecoursesarenormallytakenjustbeforeorafterthegrouplessons(08:10/13:10)Ifyouonlyhaveprivatelessons,wewillletyouknowyourtimetablebeforearrival.

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4.2.METHODOLOGY

ThemainobjectiveofourSpanishcoursesisto improvethestudents’communicativeskills.Theemphasis of classroom activities is therefore on the development of the students’ abilities tospeakandunderstandspokenSpanish.Forthisreason,classesareconductedentirelyinSpanishandstudentsaregivenplentyofopportunitytopracticetheirspokenSpanish.

Dueattentionisalsopaidtogrammar,vocabulary,readingandwritingskills,andawidevarietyofmaterialsisused.

Students who attend individual classes will have a course designed specifically to meet theirparticularneeds.

The Director of Studies, who is also responsible for ensuring that students are placed in theappropriatelevelandthattheirprogressissatisfactory,carefullysupervisestheteachingandthecourseprogramme.

While the atmosphere in the classroom is generally relaxed and informal, students should bepreparedtoworkhardandparticipatefully.

4.3COURSEBOOKSANDMATERIAL

Atextbook isused inclasstogetherwithdiversecoursematerialpreparedbyourteachers.Theenrolment fee includes the firstbookandadditionalmaterial.Whenstudentschange fromoneleveltoanothertheycanexchangetheirusedbookforthenextbook(alsousedbyotherstudent)oriftheyprefertohaveanewbooktheycanalsobuyitfor20€/25€.

4.4SPANISHLEVELS

Españoléoffers8differentlevelsfromabsolutebeginnerstoadvanced.Theselevelsarebasedonthe Cervantes Institute programme, following the guidelines of the Common EuropeanFrameworkofReferenceforLanguages.

Aftertakingtheentranceexam,studentswillbeinformedoftheirrespectivelevel.

LevelCEF Level Weeks DELE

C2 Perfeccionamiento 8 DELEC2C1 Superior 8 DELEC1B2.2 Avanzado 4 DELEB2B2.1 Avanzado 4 B1.2 Intermedio 4 DELEB1B1.1 Preintermedio 4 A2 Elemental 4 DELEA2.A1 Principiante 4 DELEA1

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4.5.CHANGESOFLEVEL

It is possible to change levels if the student feels that his/her class is too easy or too difficult,he/shecantalktotheirteacherortheDirectorofStudiesandtheywillfindasolution.It isalsopossiblethattheteachersuggeststhatthestudentchangeslevelifthestudent’slevelofSpanishdoesnotmatchtheleveloftheclass.

4.6.PROGRESSTEST

Thereareclasstestsat theendofsomeunits for levelsA1-B1aswellasendof levelexamsonhigherlevels(B2-C2).Teacherskeeptrackofstudent’sprogressonacontinuousbasis.

4.7.ATTENDANCE

Werequirestudentstoattendatleast90%ofthelessons.Ifforanyreasonastudentknowsthathe/shewillbeabsentforadayormorehe/sheshouldinformtheDirectorofStudies.

4.8REPORTSANDCERTIFICATES

At the end of the course students will receive a report and a certificate. The report is anevaluationwrittenby theteachersabout theprogressmadeby thestudent.Thecertificate isadiplomawithall thedetailsaboutthecourse(personaldata, level,duration,assistance,etc.). Incaseofunjustifiedabsencethatexceeds10%ofthedurationofthecoursewearenotobligedtohandoutthereportandthecertificate.

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5.OTHERSERVICES

5.1.INTERNET/WI-FI

The school has computerswith Internet access at students’ disposal and there is alsoWI-FI allover the building, so students can also bring their own laptop. TheWI-FI key is shown on thenoticeboards.

6.ARRIVAL

6.1.AIRPORTTRANSFER

WecanarrangetransferonarrivalatanddeparturefromValenciaairport,trainandbusstation.To guarantee the transfer we need to know the arrival details (date, time, place, and flightnumber) at least two days before the student’s arrival. If there are last minute changes, thestudentshouldinformtheschool,otherwisewecannotbeheldresponsibleforthetransfer.Onarrivalourdriverwillbewaitingforthestudentattheairport"MeetingPoint"intheArrivalsHall(nexttothecafeteriaintheArrivalsHall).Hewillbeholdingasignwiththestudent’sname.Thestudentwillbedrivendirectlytotheiraccommodation.

Ifthearrivalisatthebusortrainstation,ourdriverwillwaitatthemainentrance.

Intheeventofdelayoranyemergencystudentsshouldphonethenumber(+34)663161151

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7.ACCOMMODATION

Theaccommodationofficersareatthestudents’disposalduringofficetimes.

7.1.HOWTOGETTOTHEACCOMMODATION:

For students living with host families: Students should call the host family at least oneweekbeforearrivaltotellthemtheapproximatetimeofarrivalorletusknowitsothatamemberofthehostfamilywillbeathometowelcomethestudentonhis/herfirstdayinValencia.

For students living in sharedapartmentsand studios:Studentswhoaregoingto live inoneofthestudentapartmentsorinastudiowillreceivetheinstructionsonwheretheyhavetopickupthe keys on arrival together with their accommodation details at least to weeks before thestartingdate.For students living in residence:Theycangodirectlytotheresidenceonarrival, theReceptiondeskisopen24h,theywillbewelcomedandgiventheroomkeys.

7.2.CHECKINGINANDOUT

CHECKINTIME:Sundayafter2:00p.m.CHECKOUTTIME:Saturdaybefore12:00p.m.

Theaccommodation isavailablebetween14:00a.m.ontheSundayprior tothefirstdayof thecourse (Monday)until 12:00p.m.on theSaturday following the lastdayof class (Friday). Extranightsmightbeavailableatthepublishedprices.

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7.3.DEPOSITFORACCOMMODATION

Allstudentsstaying inapartmentsandprivatestudiosmust leaveadepositof100€.Wedonotrequireadepositfortheothertypesofaccommodation.Thedeposithastobepaidbyfillingoutthecreditcardauthorizationform(notincash).Studentswill receive the formtogetherwith thekeysonarrivaland theymustgive it toour staffat theReceptiondeskonthefirstdayofclass.Wewillnotchargeanythingtothecreditcardinadvance.Wewillinformthestudentifanydamagehasbeencausedoriftherehavebeenanyextrachargesforelectricity,waterorgas.Wewillalsochargeanextranightifthestudentdoesnotleavetheiraccommodation by 12:00 pm on the departure day. The corresponding amounts will then bedeductedfromthedeposit.Alistofdamagesspecifyingtheamounttobedeductedforimproperuseofthefacilitiesandofadditionalchargesismadeavailabletothestudents.

7.4.THEACCOMODATIONWEOFFER

7.4.1.SHAREDAPARTMENTSThistypeofaccommodationgivesstudentsthechancetolivewithstudentsfromothercountries.Eachapartmenthas threeor fourbedroomsandoneor twobathrooms,whicharesharedwithotherstudents.Allapartmentshavefullyequippedkitchens,aloungewithTV,awashingmachineandaniron.

Location: The apartments are located close to the school, no more than 20 minutes away bypublictransport.

Utilities:Thepriceincludesthecostsofelectricity,waterandgasuptoacertainexpense(normaluse).Itisimportanttoturnoffthelightsandheatingwhenleavingtheapartment,thiswaytherewillnotbeanyextracharges.

Ifthereareextrachargestobedeductedfromthedepositthecostwillbedividedbetweenallthestudentssharingtheapartment.

Flatmates:Thepeoplesharingtheapartmentareusuallyinternationalstudentsfromtheschool.Thenumberofstudents ineachapartmentvaries,dependingontheapartmentandthetimeofthe year. Some apartments have 23 students, others 58.Wemake an effort to accommodatestudents of different native languages in the apartments, so that students will speak asmuchSpanishaspossibleamongthemselves.

Meals:We recommend that our students talkwith the other students in the apartment aboutwhethertheywillcookmealstogetheroreatseparately.

Bedlinensandtowels:Studentsshouldbringtowels.Theschoolwillprovidesheetsandblankets,buttheywillhavetotakecareofthelaundryofbedlinenandtowels.

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Cleaning:Studentsshoulddiscussandagreeupondividingcleaningresponsibilitiesamongallthestudentswholiveintheapartment.Onceeverytwoweeksacleaningladywillcleanthecommonareascorridor,livingroom,kitchenandbathroom.Theapartmenthastobetidyandthekitchenleftwithoutdirtydishes,etc.,otherwiseshewillnotbeabletoclean.Laundry:Theapartmentshaveawashingmachineforstudentstodotheirownlaundry.PleaseseetheAnnex1:Rulesofconductinsharedapartments.(Informationwegivestudentsonarrival)

7.4.2.HOSTFAMILIESLivingwithaSpanishfamily isthebestwaytobecomefamiliarwiththeSpanish lifestyle,gettoknowSpanishcustomsandpractise the language.There isa familyatmosphere,onlySpanish isspoken and theremight be other students in the house, so students will find it easy tomakefriendswiththem.

Weselectourfamiliescarefullysothatourstudentsfeelcompletelyateasewiththem.Thehostsmay be an older couple, a younger couple with children or a single person. Students can belodged in a singleordouble roomand can chooseamong three typesofboard (breakfast, halfboardorfullboard).

We recommend that our students try to be as open minded as possible and to adapt theirbehaviourtothenormsandschedulesofthehousehold.LivingwithaSpanishfamilymaybeverydifferentfromlifeintheirhomecountry.Ifstudentshaveanydoubts,theycantalktothefamilyas if itwere theirown family.The familywillbehappy to learnabout thestudentsandhis/herhomecountryandwouldliketohelphimtolearnabouttheSpanishlanguageandculture.

Location: The host families are located close to the school, nomore than 30minutes away bypublictransport.

Meals: The familywill prepare themeals.Meal times in Spainmight be very different to thestudent’sownmeal timesbut students should try togetused to them (seepage25). Studentscannotcookatthefamilyhouse.Iftheywanttousethefridgetheyshouldaskforpermission,itisuptothefamilytoallowit.

Bed and breakfast: is suitable for studentswhowant tobemore independentduring theday.Spanishbreakfastissmallandusuallyconsistsofacupofcoffeewithasliceoftoastandjamanda“magdalena”(adaintycake).

Half board: This includes twomealsaday,breakfastanddinner. If the studentprefers tohavelunchinsteadofdinner,ithastobeagreedwiththehostfamilybeforehand.Werecommendthatstudentstakeatleasthalfboardiftheyareinterestedinfeelingpartofthefamilyandinordertopracticethelanguage.

Fullboard:Thisconsistsofthreemealsaday,breakfast,lunchanddinner.ItisthebestoptionifthestudentwantsintegratewiththeSpanishcultureandenjoySpanishcuisine.

Linen and laundry: Studentswillbeprovidedwithbed linen, towelsandone laundrywashperweek.Thehostmotherwilltakecareofthelaundry.Studentsshouldaskonthefirstdaywheretheycanleavethelaundrytobewashed.

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Cleaning:Theroomwillbecleanedonceaweek.Studentsareexpectedtokeeptheirroomtidysothattheirhostisabletocleanitproperly.Theaccommodationalsoincludesnormalelectricity,gasandwaterexpenses.

PleaseseetheAnnex2:Rulesofconductinhostfamilies(informationwegivestudentsonarrival)

7.4.3.HALLSOFRESIDENCEWealsoofferaccommodationinstudenthallsofresidencelocatedneartheUniversityandwithgoodtransport linkstotheschool.Singleordoubleroomsareavailable;eachroomhas itsownprivate bathroom, telephone, hot and cold air conditioning and a personal study spaceincorporated.Theresidencehascommonareas,aTVlounge,24-hourreceptionservice,acoffeebar,Internetaccessandadiningroom.Thereisnokitchen,studentstakemealsintheresidencecafeteriaandtheycanchoosebetweenbed&breakfast,halfboardorfullboard.Location: The residence is located in the university area about 25-30 minutes away from theschoolbypublictransport.Laundry: There is a laundryon theground floorof thebuildingwhere students canwash theirclothesthemselvesorleavethemtobewashed.Theycanbuywashingtokensthere.Cleaning: Rooms are cleaned twice a week. The rooms are thoroughly cleaned as well as thebathroom,andtowelsandbedlinenarechangedonceaweek.PleaseseetheAnnex3:RulesofconductintheHallsofResidence.

7.4.4.STUDIOS

Ourstudiosarelocatedinthecitycentre.Theyhavealoungewithasofabedorseparatebed,akitchenette and a bathroom. They are either for single or double use. The accommodationincludes bed linen and blankets, access to a fully equipped kitchen and laundry, moderateelectricity,gasandwaterexpenses,andthecleaningofthecommonroomseverytwoweeks.

7.4.5.HOTELSANDHOSTELSIf students prefer this type of accommodation,we can help them tomake a booking and givethemadviceonthebestoptions.

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8.SOCIALPROGRAMME

Our programme of activities and outings will help students to discover Spanish culture, thefriendly attitude of the Spanish people and the festive atmosphere of Valencia. It is the idealcomplementtoaSpanishcoursebecauseitoffersstudentstheopportunitytopractiseSpanishineverydaysituations.Weorganizedifferentactivities forourstudents fromMondaytoFridayandhalfwayor fulldayweekend excursions to different places near Valencia. Most of the school activities are freealthoughtheweekendexcursionsandsomespecialactivitieshaveasmallcharge.

You can check the activities planned for every day in ourwebsite http://www.espanole.es. Anexampleofatypicalweekwouldbelikethis:(seealsonextpage)

Monday:Tourofthecityandwelcome(free)Tuesday:Languageworkshop(free)Wednesday:Filmclub(free)Thursday:Culturalvisit(free)ordancinglessons(free)Friday:Students’dinner(noteveryweek)Saturday:Excursion.TheSocialProgrammeincludesactivitiessuchas:

AtourofValencia Sailing Dancinglessons WelcomeParty Picnicatthebeach VisitoftheTowerofMiguelete Shopping FilmClub “Tapas”anddisco PaellaParty VisitofthePort Students’Dinner Sportscompetitions Culturalworkshops Theatre

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8.1.WHERETOFINDINFORMATIONABOUTTHEACTIVITIES?

All the informationstudents’needaboutourSocialProgramme isavailableat theReceptiondesk.Theactivitiesarealsoannouncedontheinformationboards.Inaddition,ourstaffatReceptioncan give further information about different services in Valencia, the events of the month(concerts,exhibitions,theatre,etc.)andotherinterestingplacestovisit.

8.2.WHEN,WHEREANDHOWTOSIGNUPFORTHEACTIVITIES?

Toparticipateinactivitiesstudentshavetowritedowntheirnamesonthelists,whichtheywillfindonthenoticeboards,beforethedeadlineindicatedonthem.Activitieswithextracostandweekend excursions must be paid in advance at the school Reception, otherwise theirreservationwillnotbevalid.

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8.3.EXAMPLEOFMONTHLYPROGRAMME

Monday Tuesday Wednesday Thursday Friday Saturday1 2 3 4 5 6

Visitaalaciudad18:45

*Vamosde

tapas20:30

TallerCultural:“FeriadeJulio”

18:45

*PaseoVela

Cinefórum“ElBola”18:45

*Clasedesalsa18:45

*FiestaBarbacoa

18:45

*PaseoVela

13:30/18:30Entregadecertificados

18:45

*AQUOPOLISCULLERA10:00

8 9 10 11 12 13Visitaalaciudad

18:45

*Vamosdetapas20:30

*PaseoVela

Gyncana18:45

Cine“Lavozdormida”

18:45*Clasedesalsa

18:45

*PaseoVela

*Flamenco18:45

Tandem20:00

*PubCrawl22:00

*PaseoVela

13:30/18:30Entregadecertificados

*Oceanográfico

14:30

*PaseoVela

*VISITACALPEYALTEA+SNORKEL10:00

15 16 17 18 19 20Visitaalaciudad

18:45

*Vamosde

tapas20:30

*PaseoVela

TallerdeLengua:“DichosyFrases

Hechas”18:45

Cine:“TodoSobreMi

Madre”18:45

*Clasedesalsa18:45

*PaseoVela

FiestaGastronómica

18:45

ActividadFeriadeJulio:Mercado

Medieval18:45

21:00CENAESPAÑOLÉ

*EXCURSIÓNAPEÑÍSCOLA10:00

*EXCURSIÓNABARCELONA

7:00

22 23 24 25 26 27Visitaalaciudad

18:45

*Vamosde

tapas20:30

TallerdeCocina“Cocinamos

PatatasBravas”18:45

*PaseoVela

MuseoCerámica18:45

*Clasedesalsa

18:45

*Flamenco18:45

Tandem20:00

*PubCrawl22:00

*PaseoVela

13:30/18:30Entregadecertificados

*VisitaalaCiudaddelasArtesylasCiencias+Oceanográfico+Picnic

10:30

Shopping

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9.USEFULINFORMATION

9.1.TRANSPORT

Valencia has a good public transport system and students can travel by bike, bus,metro ortram.Itisadvisabletobuytransportpasses,whichcanbeboughtatthemainmetrostations(forthemetro)andatany“Tabaco”oratthepostoffice(forthebuses).Metro, tramorbus:Thepriceforaonewayticketis1,50€(1zone)andforthe10ridepass(called“bonometro”7,60€or“bonobús”8,50€)Combinedpasses formetro, tramandbuses:There isa10 ridecombinedtravelcard (called“bonotransbordo”)forthecostof9,00€Bikes “Valenbisi”: The city has a public service that consists of 2.750 bicycles distributedaround275stationsandsetup indifferent strategicpartsof thecity topromote theuseofbicycles and its integration into the transport chain. Users can hire a bicycle in any of thestationsandreturnitinanyoftheother275availablearounddethecity.There’sonestationjustoutsidetheschool.Shorttermstudentscanbuya7daypass.WeeklyHireTicketfee:13,00€.First½hourofuse:free.30to60minutes:1€every30extraminutes.Every60extraminutes:3€forevery60extraminutes.

Bymetro:Theclosestmetrostationiscalled“Turia”andit’slocatedonthegroundflooroftheShoppingCentre“NuevoCentro”.There,studentstakeline1(direction“PlazadeEspaña2)andstopat“AngelGuimera”wheretheychangeforline3(direction“Rafelbunyol”)andgetoffat“Colon”.

10.PRACTICALINFO

10.1LANGUAGE

In Valencia, apart from Spanish, there is a dialect called Valenciano. In Valencia Spanish isspokenallthetimebutsomesignsaswellasstreetnamesarewritteninValenciano.

10.2CUSTOMS

SpanishpeoplegenerallyhavetheirmealslaterthaninotherEuropeancountries:Breakfastisbetween7.30and10a.m.anditusuallyconsistsofmilk,coffeeorjuiceandtoastor croissants.Around11a.m. there isanotherbreakwhen they takecoffeeora juiceandalittlesnack,saltyorsweet.

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Lunchisservedbetween2.00and4.00p.m..Thisisthebiggestmealofthedayandconsistsoftwo dishes and dessert. Many Spanish people also like to take a nap after lunch, the wellknown“siesta”.Dinnerisnotasrichaslunchandisusuallyservedbetween9.30and10.30p.m.andthetimeafterwards is often used for social activities such as reading the newspaper orwatching TVtogether.Mostpeopledon’tgotobeduntil11.30or12p.m..

Anotheraspect,whichmightbedifferentfromothercultures,istheSpanishapproachtootherpeopleduringconversations.Theymightsurprisestudentswiththeirexcessivebodylanguageandphysicalcontact.Thisispartofbeingcivilandkind,andnotnecessarilyademonstrationofa real friendship. Another thing studentswill notice is that the Spanish have a tendency tospeakveryloudlyinpublicplaceslikerestaurants,bars,etc..The social life in Spain is verydynamic. People like tohavedinnerwith friendsor go to thecinemaorthetheatre,especiallyonFridaysandSaturdays.YoungSpaniardsoftengooutandpartyonThursdays,Fridays,Saturdaysandpublicholidaysandreturnhomeintheearlyhoursofthemorning.Thereareahugevarietyofrestaurants,cinemas,theatres,exhibitions,discos,concertsandmanyotheroptionsforspendinganicenightout.

Students can find informationaboutwhere to go in the city guidesor in thenewspapers. IftheyneedhelptheycanalsoaskattheEspañoléreception.

10.3WEATHER

ValenciaenjoysamildtemperateMediterraneanclimate.Theaverageannualtemperatureis17ºCwithwarmsummersandverymildwinters,rarelybelow10ºC.Thereisonlylightrainfallmainlyinautumnandatthebeginningofspring.

10.4POSTALSERVICES

Stampscanbeboughtatany“Estanco” (small shopswheretheysell tobacco)orat thepostoffice.TheCentralPostandTelegraphOffice (PlazadelAyuntamiento,24) isopenfromMondaytoFridayfrom8a.m.to8p.m.andbetween9a.m.and1p.m.onSaturdays.Telephone:963512370.The“CorteInglés”,abigshoppingcentreclosetotheschoolalsohasasmallpostoffice.Ifstudentswanttosendlettersorpostcards,theyshouldusetheyellowmailboxesfoundalloverthetown.

10.5PHONECALLS

Studentscanmakephonecallsfrompublicphoneswithcoinsorphonecards(5or10euros).Theycanbuyphonecardsatthe“Estancos”(smallshopswheretheyselltobacco).Someofthepublicphonesalsoacceptcreditcards.Thesecanbefoundinthestreet,inmanyrestaurants,barsandcafés(whereitmightbemoreexpensivetomakecalls).

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Inordertomakeinternationalcallsyouhavetodial:00+countrycode+areacode+desirednumber.IfstudentsaregoingtospendsomeweeksinSpain,werecommendthattheybuyaSpanishcellularphone.TheyshouldaskourstaffattheReceptiondeskforadvice.

10.6BANKS

TheofficialcurrencyofSpainistheEuro.Moneycanbeexchangedinanyoftheregularbanks.MostbanksareopenfromMondaytoFridaybetween8.30a.m.and2p.m.Onlyafewbanksopen on Saturday mornings. There are 24hour cash machines around the city, and most(Servired,4B,etc.)offerinternationalservices.

10.7CREDITCARDS

Mosthotels,restaurantsandshopsinValenciaacceptthemaincreditcardssuchasAmericanExpress,VISA,Mastercard,4B,AccessandDinersClub.

10.8ELECTRICITY

StandardelectricalvoltageinValenciais220240VAC,50Hz.Atransformerand/oranadaptermight be necessary to use non-Spanish electrical appliances. Adapters are available inmosthardwarestores.

10.9TIPPING

Tipsareincludedinallpricesandbills,sotippingisnotconsideredobligatory.However,iftheserviceisconsideredsatisfactory,especiallyinbarsandrestaurants,atipisoftenleftdirectlyonthetable.

10.10COMMERCIALHOURS

Mostshopsareopendailyfrom10a.m.until8.30p.m.andhaveabreakbetween2and5p.m.Someestablishments like“ElCorte Inglés”andshops in thecitycentreorsupermarkets,areopen from10a.m.until10p.m.OnSundaysmanyof thestores in thecitycentre (C/Colón)andtheCorteInglésareopen.Embassies,Ministriesandofficialorganizationsareusuallyonlyopeninthemorningsuntil2p.m.

10.11WHATCANIFINDNEARTHESCHOOL?

Españole is located right in Carmen area, which is a hotbed of activity during the day andtransformsatsunsetintooneofthemainstreetsfornightlifeinValencia.

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TheshoppingcentreElCorteInglésisjust10minutesawayfromtheschoolinColonStreet.InthesamestreettherearemanystoreslikeZara,MassimoDutti,Benetton,Desigualetcaswellascafeterias,cinemas,bookstores…

TheareaRuzafa isabout20minuteswalkingand it isknownby itshugeandvariedofferofrestaurants,cafesandpubs.Theoldtownisalsolessthan10minuteswalking.

10.12THECITYOFVALENCIA

Valencia is a vibrant, cosmopolitan citywith about 800,000 inhabitants enjoying itsmajesticbuildingsandwonderfulscenery.It'satrulybeautifulMediterraneancity,whichenjoysamildtemperateclimateandoffersawealthofgastronomicdelights, festivalsandculturalevents.Hereyouwillseehowimportanthistoricaltraditionsandrecentinnovativearchitecturestandsidebyside.InthelasttwodecadesValenciahasundergoneanamazingtransformation,whichhastobeseentobebelieved.

Whattosee?! The Lonja: oneof the best examples ofGothic civil architecture in Europe. It enjoys

PatrimonyoftheHumanity(UNESCO).! TheCentralMarket:oneofthemanyplacesnottobemissed.Thiscolourful,bustling

livelymarket, inabeautifulmodernistbuilding,willenticeyou tobuy farmore thanyouintendedto.

! The Cathedral: each of its three gates has a different style: Baroque, Gothic andRomanesque.Fromitsbelltower,ElMiguelete,youcanenjoyamazingviewsoverthecity.

! TheVirginSquare:whichsitsonthesitethatwasoncetheRomanforum.! TheSerranoTowers:consideredtobethelargestGothiccitygatewayinallofEurope.! The Fine ArtsMuseum San Pio V: one of themost outstanding painting archives in

Spain.! The National Ceramics Museum Gonzalez Marti: housed in a palace from the 15th

centuryandrefurbishedin1740onrococo.! TheCityofArtsandSciences:thisamazingcomplex includesfivebuildingswhichare

breath-takingatfirstsight.ThefuturisticHemisfericisanIMAXcinema;PrinceFelipeisaMuseumofScience;Oceanographicisagiantmarineparkandaquarium;thePalaude les Arts is an Opera House and the Agora is a multi-functional space. They aresimplyincredible.

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Whattodo?! Practice sports in the cityparks:Valencia is notonly a cityof culturebut also a city

with beautiful parks, gardens and relaxing recreational areas. The old riverbed hasbeenconvertedintoa9kmpark,whichcrossesthecity,andit’sperfectforallkindsofactivitiessuchascycling,joggingandskating.

! EnjoyValenciagastronomyandnightlife:thecityoffersawidevarietyof“tapas”barsandrestaurantswithdeliciousValenciancuisinesuchasthefamous“paella”.Valenciaisfamousforitsnightlife.Therearemanylivelyareasandplacestogotosuitalltastesandstyles.

! Relaxonthebeach;neverendingdaysofsunshinewithperfecttemperaturesensurethatthebeachisa livelyandinterestingplacemostoftheyear.Wideandopenwithfine golden sand, it is very popular both for sunbathing and for the vast array ofrestaurantsandcafésalongthewaterfrontpromenade.

! Livetraditionsandfestivals:themostpopularfestivalinValenciatakesplaceinMarch.It'scalled“LasFallas”and for fivedays fireworkscanbeseenandheardallover thecity.Thesoundofbandmusicandtheimpressive“mascletas”turnthecityintoaplacetobehold:acompletetransformationthatprecedesspringeveryyear.

! Enjoythecityevents:Valenciaisknownallovertheworldforitsinternationalevents:it hosted the 32nd and 33rd America’s Cup of sailing, and continues to host theFormula1GrandPrix,thefinalroundoftheMotoGP,theopentennistournamentandmuch more. For each of these events the city opens its arms and hearts to thethousandsoftouristswhoarrivetobeentertainedeachyear.

Forfurtherinformation,checkthefollowingwebsite:www.comunidadvalenciana.com

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11.HEALTHANDSAFETY-EMERGENCIES

Werecommendthatstudentsalwayscarrywiththem:a.Aphotocopyoftheirpassport.b.Theirmedicalinsurancecard.c.Theaddressoftheschoolandoftheiraccommodation.d.theschoolemergencynumber(+34)663161151.

11.1FIRSTAID

PleasegotoourReceptiondeskortellyourteacherifyouneedfirstaid(oraplaster/bandage/dressing).Theschool/yourteacherisnotallowedtogiveyouanymedicine.

11.2FIRE–EVACUATIONOFTHEBUILDING

Intheschoolyou’llfindtheschoolmapslocatingtheevacuationroutesandthefireextinguishers,it’simportantthatyougetfamiliarwiththem.

Intheeventofafireallstaffandstudentsshouldleavethebuildingviathenearestexitfollowingtheexitsigns.

OurAssemblyPointislocatedoutsidetheschoolbuilding,ontheothersideoftheroad.Intheeventofafiretheliftshouldnotbeusedunderanycircumstances.Wemakeperiodicalfiresimulations.

11.3ACCIDENTS

Forminoraccidentsinsidetheschool,pleasegotoReceptiondeskortellyourteacher.Shouldyouorafriendhaveamoreseriousaccident,againcontactReceptionwhowillcall112foranambulance.

11.4NUMBER112

Thisisthenumbertocallforambulance,firebrigadeorpoliceshouldyouorafriendhaveanaccidentoutsideoftheschool.

11.5HAZARDS

Ahazardmeansachanceofbeinginjuredorharmed.Thestairsintheschoolcanbeverybusyattimes.Pleasedonotrunupordownthestairs.Pleasedonottextwhenusingthestairs.Thefloorscanbecomeveryslippery;ifit’srainingoutside,sodonotruninsidetheschool.

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12.COMPLAINTSPROCEDUREIfyouhaveaproblemwithanyofourservices,pleaseletamemberofstaffknowsowecanresolvethematterasquicklyaspossible.Ifwecannotresolveyourproblemoryouwouldliketomakeacomplaint,pleasefollowthestepsbelow.Pleasenote:

• Wewillkeeparecordofallcomplaints.• Youarewelcometobringacolleagueorpersontoameetingforsupportortranslation

purposes.STEP1(INFORMALCOMPLAINT)Pleasearrangetomeetorwritetotherelevantpersoninconnectionwithyourproblem;thekeycontactdetailsarelistedbelow.Wewillrespondormeetwithyouassoonaswecanwithin1workingday.

Areaofconcern Person ContactDetails

StudentServices

CarolLorca–AdmissionsandstudentservicesmanagerJuliaPascual-ResidentialaccommodationConideBelda-Hostfamilyaccommodation

info@espanole.es

SocialProgrammeAnypersonalissue

DianaMalek-SocialProgramme/StudentWelfare

actividades@ihvalencia.com

Teaching ClaraPons-DirectorofStudies clara@ihvalencia.com

Anyissue CristinaNavarro-Director cristina@ihvalencia.com

STEP2(FORMALCOMPLAINT)IfyouarenothappywiththeresponseinStep1,youcanputyourcomplaintinwritingtotheschooldirector(addressbelow)orarrangeameetingwithheraskingattheschoolReception.Wewillrespondwithin1workingday.

Pleasenotethatformalcomplaintsneedtobemadewithin4weeksofanyeventandwithin2weeksfollowingcompletionofacourse.Complaintsmadeoutsidethisperiodmaynotbeconsidered.Aletterofcomplaintshouldbeaddressedto:CristinaNavarro-Schooldirector.C/Caballeros,36.46001Valencia.E-mail:cristina@ihvalencia.comSTEP3(COMPLAINTTOEXTERNALOVERSIGHTORGANISATION)

Ifyouarenothappywiththeresponsefromtheschooldirectoryoucanwritetothefollowingqualityassuranceorganisation:FEDELE:FederationofSpanishschools.CalleAlmansa,9,29007Málaga.Tel952561837.info@fedele.org.

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Ifyoudonotunderstandthecomplaintsprocedureorwouldlikeassistancewithanyaspect,pleasespeaktotheDirectorofStudies

13.ANNEXES

13.1.SCHOOLRULES

BEONTIMEClassesstartpunctuallyat09.30or14:30sopleasebeontime.Youwillnotbeallowedtotakepartinthelessonifyouaremorethan15minuteslate.

EATING&DRINKING Pleasedonoteatordrinkduring the classes (except forwater). You caneatordrink in theCommonRoomsorontheterrace.

MOBILEPHONESYouarenotallowedtousemobilephonesduringthelessonsunlesstheteacherauthorisesitsuseforacademicpurposes.Pleasemakesuretohavethesoundturnedoff.

SPEAKSPANISH PleasedoonlyspeakSpanishwhileyouareintheschool.Thewallshaveears!

SMOKING Smoking is not permitted anywhere inside the school building. You are allowed to smokeoutside in frontof theschool,butpleaseusetheashtrays.YoucanaskforanashtrayattheReceptiondesk.

KEEPTHESCHOOLTIDYPleasekeepyourclassroom,thepublicareasoftheschoolandtheterracetidy.Usethebinsprovidedfortherubbish.

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13.2.ANNEX1:ACCOMODATIONINSHAREDAPARTMENTS

Rulesofconductthatshouldberespectedtomakeyourstayasenjoyableaspossible.Arrival: Youwill receive the keys at “Edificio Apolo” andmay enter your room after 2 p.m.Please note that it is not allowed swapping rooms without previously informing Españolé.Doingthismightmeanthecancellationofyouraccommodation.Departure:Thelastdayofyouraccommodationyoumustleavetheapartmentbefore12p.m.andleavethekeysinyourroomontopofyourbedsidetable.

Deposit:Allstudentslodgedinapartmentshavetofillina“HousingDepositForm”andhanditinattheEspañoléreceptiondeskonthefirstdayofclass.Wekindlyaskyoutofillinthecreditcarddetailstoo.Ifyoudon’thaveacreditcard,youcanaskyourparentswhetheryoucanusetheirs.

The“HousingDepositForm”authorisestheschooltochargeupto100€incaseanydamageiscausedorifthereisanyextrachargesforelectricity,waterorgas.Pleasenotethatwewon’tchargeanythinginadvanceandthereforewewillinformyoubefore.

IN CASE WE DO NOT RECEIVE THIS FORM ON THE FIRST DAY OF SCHOOL, IT WILLAUTOMATICALYMEANACANCELLATIONOFYOURACCOMMODATION.THESCHOOLWILLBEFORCEDTOASKYOUTOLEAVEYOURACCOMMODATIONWITHNORIGHTOFANYREFUNDORCOMPENSATION.

Furniture: furniture, household appliances and the apartment itself must be maintained ingoodcondition.Furnituremaynotbemovedfromoneplacetoanother.

Tidiness:Thecommonareasof theapartmentmustbekept tidy.Youmustcleanthedishesandtakeouttherubbishbyyourself.Therearealltypesofwastecontainersinthestreet.Nottaking out garbage is a serious offence in terms of hygiene, and may lead to loosing yourdeposit.

Guests:Itisforbiddenforunauthorisedpersonstostaythenight.Thisisaveryseriousoffencefor which you may be expelled. If you want to receive visitors, ask the AccommodationManager.

Cleanliness:CleaningofthecommonareasisdonebyEspañoléeverytwoweeks.Cleaningofcommonareasconsistsofcleaningthekitchen,thebathroom,theloungeandthecorridor.Forcleaning purposeswe ask you to leave everything tidy and keep the kitchen clean (withoutleavingoutanydirtyplates,rubbish,food,etc.). Ifthis isnotcompliedwith,thecleaningwillnotbedone.

Lights andother electrical appliances: Lightsandotherelectricalappliancesmustbeturnedoff whenever you leave the apartment. Safety considerations apart, remember that leavingthemturnedonmeansextraelectricitychargesfromyourdeposit.

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Neighbours: Show respect for your flat mates and neighbours. Do not make any noisebetween 11 p.m. and 7.30 a.m. Our shared apartments are located in quiet residentialbuilding.Partiesandlargegatheringsarenotpermitted

Smoking:Smokingisnotallowedintheschoolapartments.Youwillbeabletosmokeaslongasyourflatmatesagreewiththis.

INCASEOFEMERGENCYCALLNº112.

13.3.ANNEX2:ACCOMODATIONINHOSTFAMILIES

Hereareafewrecommendationstomakeyourstaywiththefamilyaspleasantaspossible:

Youarelivinginafamilysoalwayssayhellowhenyouarrivehomeandbyewhenyouleave.

Respectfamilymealtimehours(breakfastbetween8:00and10:00anddinner,between20:00and22:00).Ifyou’renotgoingtohavelunchordinner,tellthefamilybeforehand.Youcannottakethefoodthat’sinthefamilyfridge.Ifyoumissamealyoucannotmakeituplater.

If you have booked accommodation with only breakfast, please note that students are notallowedtousethekitcheninordertocooklunchordinner.Therefore,werecommendtakinghalfboard.

Respectfamilyresthours.InSpain“siestatime”isstill important(between15:00and17:00)andfrom23:00sobequietatthesetimes.Ifthehostfamilyhasinternetathome,itwillnotbepossibletouseitafter24:00.

Ifyouaregoingtobeawayfromthecity,letyourfamilyknowinadvance.Fromtheveryfirstmomentyouentertheirhouse,youareanothermemberofthefamilyandassuch,theywillbeconcernedforyou.

Be carefulwith thekeysof thehouse.Don’tmakecopies.Don’tever leave them toanyoneelse.Incaseyoulosethemthereisasanctionyouhavetopay.

Always ensure that you leave the furniture, electrical appliances, household items, sheets,towels,etc..ingoodcondition,andkeepyourroomastidyaspossible.

Askifyoucanreceivefriendsathome.Usually,thefamilywillnothaveanyobjections,butyoumustrememberthateachfamilyhasitsowntimeschedule.Don’ttakeanyonehomewithoutaskingbeforehand,anddon’topenthefrontdoortostrangers.

Cleanupafteryourself,don’texpectfromthemtodoeverythingforyou.

The familywill change your sheets and towels once aweek, andwash your clothes once aweek.Don’tusethewashingmachineyourself.

Youcannotusethephoneathome,askifyoucanreceivephonecalls.

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Staying with a host family is not always perfect. You might experience difficult situationsbecauseofculturalor languagebarriers. It’s important to try toovercomedifficultiesandtospeakwiththefamilyaboutyourproblems.Alwaysrememberthateveryone(you,yourhostfamily, Españolé, and the agency that represents us in your country) isworking in order tomake your stay as pleasant as possible. In case youmay feel sad or disappointed it is veryimportant thatyoucalmlyhavea lookat theproblemand letusknow,wewill try to findasolution.Noteveryproblem isasbadas it seems. Inanycase, if youhaveseriousproblemswiththehostfamily,youcanalwaysaskustochangethehostfamily.

13.4.ANNEX3:ACCOMODATIONINHALLSOFRESIDENCE

Termsandconditionsforresidents:YoucanpickupyourkeysattheReceptiondesk,whichisopen24h.Checkouttimeisbefore12p.m.Checkintimeisafter2p.m.Itisforbiddento:HaveorconsumeanykindofDRUGSorALCOHOLICDRIKS.Changeroomswithoutauthorization.Haveguestsstayingoverthenight.Smokeintheroom.Haveanytypeofparties.Makenoisebetween11p.m.And8a.m..Leaveanykindofpersonalobjectsincommonareas.Lightcandles.Haveanimals.Usethewashingmachinebetween10p.m.and10a.m.Intheresidenceyouwillbeprovidedwithcleanbedlinenandroomcleaningeveryweek.OnthedayofyourdepartureyouleavethekeysattheReceptiondesk.

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S

INSIDETHESCHOOL-PIZARROCLASSROOM-PIZARRO

SCHOOLBUILDING

SCHOOLBUILDING

SCHOOLBUILDING

INCLASS

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INSIDETHESCHOOL-PIZARROCLASSROOM-PIZARRO

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GRAFITITOUR

BEACHVOLLEY

EXCURSIONTOALTEA

FOOTBALLTOUR

L’OCEANOGRAFICBBQ

EXCURSIONTOMONTANEJOSALBUFERA

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CITYTOUR SAILING

BIKETOUR EXCURSIONTOPEÑÍSCOLA

STUDENTSINTHEBEACH

COOKINGWORKSHOP:PAELLA

SNORKELINGSTUDENTSDINNERWITHTEACHERS

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HOSTFAMILY HOSTFAMILY

HOSTFAMILYROOMINTHEHOSTFAMILY

ROOMINTHERESIDENCERESIDENCE

COMMONROOMINTHERESIDENCEGYMINTHERESIDENCE

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PRIVATESTUDIO

SHAREDAPARTMENT