space management and it : “the final frontier?” 2006 auckland workshop a brave new world
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Space Management and IT : “The final frontier?” 2006 Auckland Workshop A Brave New World Orazio Liggieri Information Services Manager. Key Concepts. Benefits of Integrated systems: Free data from & to other systems Enter once in source system & use many times - PowerPoint PPT PresentationTRANSCRIPT
Space Management and IT :“The final frontier?”
2006 Auckland Workshop
A Brave New World
Orazio LiggieriInformation Services Manager
Key Concepts
Benefits of Integrated systems:• Free data from & to other
systems• Enter once in source system &
use many times• Validate critical data from other
systems to ensure consistency• Work flows enforce business
rules of the organisation.
Organisational Effectiveness
People – right skills & knowledge
Process – business rules documented & approved
Technology – supports the organisation to achieve business objectives
Process
People
Technology
Intergrated CAFM SYSTEMS
ARCHIBUS/FM @ USYD
Total Information Facilities Management
Tririga @ UNSW
Integrated Workplace Management System
ARCHIBUS/FM @ USYD
Overview of Modules:
• Space Management
– People data, Space & Org hierarchy
• Overlay for AutoCAD
– Link drawings to database
• Building Operations Management
– Preventative & Demand Maintenance – cust. interface
• Project Information Management System (PIMS)
– Customised financial reporting / linked to NSS
ARCHIBUS/FM @ USYD
Used ARCHIBUS/FM to:
• Manage & monitor work request using e-Service Desk - KPI
• Generate graphical and text reports as required
• Maintained and updated the employee table
• Assist staff in accessing the e- Service Desk
• Trained staff in basic functionality
The e-work request :• Secure – password protected• Empowers the user, able to initiate
request – access via the web • Auto populates fields from employee
details – reduce time & errors• Informed on status – update on
progress by email
ARCHIBUS/FM @ USYD
Service delivery benefits: • Reduces human intervention• Faster response – problem type routed for
approval/appropriate trade or service provider
• Accurate contact details & room location – link from ITS electronic phone book & room no.
• Automated billing – link to Finance NSS• Automated reporting of KPI • Allows for innovative service delivery –
mobile technology
ARCHIBUS/FM @ USYD
ARCHIBUS/FM @ USYD, Conclusion
People
• Some not embracing the brave new world -requests not being completed, poor reporting on KPI
• Others see potential & push for improvements
• Project sponsor (AT) & champion (GG) in place
Process
• Good & continually being improved. Annual budget allocated
Technology
• Working well – roadmap in place for improvements
Momentum provides tools that are required to optimize the management of space, assets and services.
• fully web driven application• A dynamic object oriented database• Out of the box functionality (UNSW IT requirement)
– Configuration?– Customisation?
Tririga @ UNSW, Overview
Momentum Web Portal
• Access to information & process management via web navigation
• Intuitive interface functional & secure
• Access rights determine what you can see & do
Momentum Features
• Ease of Use• Flexibility• Instant Access- Web based –
Intranet/Internet• Integrated Reporting functionality• Coordinated Scheduling• Interactive Notification & customer
surveys• Out of the Box- based on best practice • Can be easily customised using GUI
interface opposed to code• Business Processes - Driven by
Workflows• Document Management module –
allows linking of documents to processes
Three Server Configuration
Momentum Modules & Add-on
Momentum
FacilitiesMgmt
OperationsFacilities
Options
Brava Viewer
Momentum
Portfolio
DocumentMgmt
Crystal Reports
CADIntegrator
ProjectMgmt
Employee Self Service
API
PortfolioComprehensive tracking and associations of
People
Locations (Space)
Assets
Organizations
Geographies (Campus)
and their complex relationships
Organize Your Information
Maintain complete and up-to-date knowledge of the People, Locations and Assets that communicate and inform on:•History•Scheduled activities and events•CostsAllows for an informed decision making process.
Manage Interlocking Relationships
Understand which items are associated and how they are associated
Visual Navigation
Web based graphical interface provides powerful reporting tool.
Assess the Global Portfolio
Detailed information retrieved instantly via the web – so you are always in touch
Supported by web-based graphics
Understand Your Opportunities
Track terms, conditions, contacts, costs, critical dates all in one location
Consolidated repository for leases and other contracts provides global accounting of your obligations and commitments – and gives you the information you need to adjust and optimize
Facilities Management
Tools to optimize
space occupancy and utilization
Space Standards Enforcement
Move Management
Chargebacks
Planning
Facilities Management
• Portfolio• Project Manager• Modules
– Contracts Manager– Finance Manager– Inventory Management– Keys Management– Assets Management– Works Manager– Receiving Manager– Task Manager
• Employee Self Service
– Requests– Relocations/Moves
• Interactive Reporting• Visual Interface
• Bid Manager• Budget Manager• Catalogue• Cost Code
Manager• Form Manager• Locator• Product & Services• Template Manager
Enforce Standards
• Space Allocation
Operations & Maintenance
Enhancing the performance and extending the useful life of buildings and equipment
Problem Resolution
Preventive Maintenance
Inventory and Stockroom Management
Capital Renewal/ Replacement
Operations and Maintenance
• Efficient Problem Resolution• Add Value through Maintenance• Mobile Interfaces
• Portfolio• Project Manager• Modules
– Contracts Manager– Document Manager– Finance Manager– Inventory Management– Keys Management– Assets Management– Works Manager– Receiving Manager– Task Manager
• Employee Self Service
– Requests– Relocations/Moves
• Interactive Reporting
• Bid Manager• Budget Manager• Catalogue• Cost Code Manager• Form Manager• Locator• Product & Services• Template Manager• Space Allocation
Managing Project
Manage schedules, costs, resource allocations to projects that affect the workplaceTrack progress against plan
Monitor project impact on your operations
Templates & Workflows – Reflect Process
Define new projects using a stored template
Facilitate benchmarking and comparison
Employee Self-Service Users
A powerful portal on every clients desktop
Devolve & Empower users to:
•Request
•Locate
•Reserve
With feedback on the status
Intuitive GUI Interface
Drill down to define and specify the problem type
Minimal data entry required to report problem. Fields pre-populated.
Search for a person
Find Anyone, Anything, Anywhere
Search for a
Location or Asset
anywhere in your system
Visual Display of Results
Target location
displayed
Conclusion
People• Keen & eager to use the system + need to
be trained
ProcessImproving existing & developing new for
system
Technology• Fully web based • Object orientated• ‘Out of the box’ or heavily customised
Summary
Improvement is a journey not a destination