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First Class Service

1. I would like to extend my most gratuiRegulation IHR (2005) 2ndEdition, World

Health Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

2. Strategy and Guideline for International Health Regulation (2005) in Bangladesh

(http://www.who.int/csr/resources/publicationsRegulation IHR (2005) 2nd

Edition,

World Health Organization

(http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)



Edition,



Strategy and Guideline for International Health Regulation (2005) in Bangladesh

(http://www.who.int/csr/resources/publications tous and overwhelming thanks to

both the ground crew of Malaysia Airlines at Narita Airport for their outstanding

and excellent customer service.

4. It began with our final day in TokyoRegulation IHR (2005) 2ndEdition, World




Edition,




(http://www.who.int/csr/resources/publications , where my parents and I checked

out from The Imperial Hotel a Malaysia Airlines at Narita Airp Malaysia Airlines

at Narita Airport for their outstanding and excellent customer service.

1. It began with our final day in Tokyo, where my parents and I checked out

from The Imperial Hotel and proceRegulation IHR (2005) 2ndEdition, World HealthOrganization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)



Edition,




2/16


(http://www.who.int/csr/resources/publications eded to board the Narita Express that

will take us from Tokyo to Narita. As we descended our taxi, we stared above at

the massive magnificent construct that is the Tokyo Station.

1. Down we went hauling our fi MalayRegulation IHR (2005) 2ndEdition, World




Edition,




(http://www.who.int/csr/resources/publications sia Airlines at Narita Airport for

their outstanding and excellent customer service.


from The Imperial Hotel and proceRegulation IHR (2005) 2ndEdition, World Health

Organization (http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

8. Strategy and Guideline for International Regulation IHR (2005) 2nd

Edition, World Health




Edition,

World Health Organization(http://whqlibdoc.who.int/publications/2008/9789241580410_eng.pdf)

10.Strategy and Guideline for International Health Regulation (2005) in Bangladesh


Edition,




(http://www.who.int/csr/resources/publicationsHealth Regulation (2005) in Bangladesh


Edition,



(http://www.who.int/csr/resources/publications eded to board the Narita Express that

will take us from Tokyo to Narita. As we descended our taxi, we stared above at

the massive magnificent construct that is the Tokyo Station.


3/16

Down we went hauling our five pieces towards the ticketing area and bought our

three tickets. Then we thought that we're ready to go.

1. What we did not know about however, was how the trains work on our

destined platform. Some train services inRegulation IHR (2005) 2

ndEdition, World


12.Strategy and Guideline for InternatRegulation IHR (2005) 2nd

Edition, World Health




Edition,





Edition,




(http://www.who.int/csr/resources/publicationsional Health Regulation (2005) in

Bangladesh (http://www.who.int/csr/resources/publicationsRegulation IHR (2005) 2nd

Edition, World Health Organization




Edition,




(http://www.who.int/csr/resources/publications Japan apparently shared platforms.

We were so keen on not wanting to miss the Malaysia Airlines at Narita Airport for

their outstanding and excellent customer service.


from The Imperial Hotel and proceeded to board the Narita Express thatwill take us from Tokyo to NaritaRegulation IHR (2005) 2ndEdition, World Health




Edition,


4/16





Edition,



(http://www.who.int/csr/resources/publications . As we descended our taxi, we

stared above at the massive magnificent construct that is the Tokyo Station.



What we did not know about however, was how the trains work on our destinedplatform. Some train services in Japan apparently shared platforms. We were so

keen on not wanting to miss the Malaysia Airlines at Narita Airport for their

outstanding and excellent customer service.

It began with our final day in Tokyo, where my parents and I checked out from

The Imperial Hotel and proceeded to board the Narita Express that will take us

from Tokyo to Narita. As we descended our taxi, we stared above at the massive

magnificent construct that is the Tokyo Station.



What we did not know about however, was how the trains work on our destined

platform. Some train services in Japan apparently shared platforms. We were so

keen on not wanting to miss the Malaysia Airlines at Narita Airport for their









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keen on not wanting to miss the ve pieces towards the ticketing area and bought

our three tickets. Then we thought that we're ready to go.



keen on not wanting to miss the ort for their outstanding and excellent customer

service.









keen on not wanting to miss the nd proceeded to board the Narita Express that will

take us from Tokyo to Narita. As we descended our taxi, we stared above at the

massive magnificent construct that is the Tokyo Station.





keen on not wanting to miss the train t Malaysia Airlines at Narita Airport for their


It began with our final day in Tokyo, where my parents and I checked out fromThe Imperial Hotel and proceeded to board the Narita Express that will take us




6/16


7/16

The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at

21:40. The entire journey on the express train will take us an hour to reach the

airport. Knowing that it would be virtually impossible to reach Narita on time my

parents called the 24 hour MAS call centre and spoke to Ms Myra.

During our time in the 20:03 express train, we managed to call the 24 Hour

Malaysia Airlines customer service.

es in Japan apparently shared platforms. We were so keen on not wanting to miss

the train that we actually took the wrong train, a service bound for Chiba instead of

Narita and had to backtrack to where we came from that is Tokyo station.







Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at

9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese

check-in attendants who seemed to be expecting us quickly responded, keyed in

our data, and registered our luggage. However they warned us that our luggage

might have to be sent on the next flight. No problem we said, so long as we could

most gratuitous and overwhelming thanks to both the ground crew of Malaysia

Airlines at Narita Airport for their outstanding and excellent customer service.






three tickets. Then we thought that we're re most gratuitous and overwhelming

thanks to both the ground crew of Malaysia Airlines at Narita Airport for their



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keen on not wanting to miss the train that we actually took the wrong train, a

service bound for Chiba instead of Narita and had to backtrack to where we came

from that is Tokyo station.

















keen on not wanting to miss the train that we ac most gratuitous and overwhelming

thanks to both the ground crew of Malaysia Airlines at Narita Airport for their



The Imperial Hotel and proceeded to board the Narita Express that will take usfrom Tokyo to Narita. As we descended our taxi, we stared above at the massive





10/16





















platform. Some train services in most gratuitous and overwhelming thanks to both

the ground crew of Malaysia Airlines at Narita Airport for their outstanding and

excellent customer service.



from Tokyo to Narita. As we descended our taxi, we stared above at the massivemagnificent construct that is the Tokyo Station.




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ady to go.






The next train departed at 20:03 and our flight to Kuala Lumpur was scheduled at21:40. The entire journey on the express train will take us an hour to reach the





fly. It was 9.30 pm. The ground crew then guided and accompanied the three of us

all the way through security, immigration, running at full speed to gate number 98.

For EVERY checkpoint we came across towards, it was like watching the Japanese

ground crew run a relay race. As our first runner came across her friend stationed

at a different checkpoint, that friend would then continue running with us. Guiding

us to the next checkpoint, only to tag up with another attendant who then guided us

to another checkpoint again, and again, until gate 98.

As we arrived at a checkpoint where the signboard gallantly displayed 'Gate 98'.

we breathed a sigh of relief.

An attendant even helped my elderly father with his "hand carry" during the run.

At the end of our ordeal, we were greeted by a small party of 5 attendants, one of

whom looked like their manager and they sashayed us into the plane, where the


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smiling faces of the crew of MH71 welcomed us. We apologized to the crew for

being late.

The senior flight attendant smiled and greeted us with a reassuring tone "Welcome

aboard, and don't worry. You're on the flight now."

We had a comfortable flight and reached Kuala Lumpur on time at 3.30 am.

However, one of our suitcases was missing. We then reported to LOST and

FOUND and filled in the required form. The attendant promised to call us when

the missing suitcase arrived stating that it would be delivered to our home. To our

wonderful surprise the suitcase arrived at 11.30 that same ysia Airlines counter.

The team of Japanese check-in attendants who seemed to be expecting us quickly

responded, keyed in our data, and registered our luggage. However they warned us

that our luggage might have to be sent on the next flight. No problem we said, solong as we could fly. It was 9.30 pm. The ground crew then guided and

accompanied the three of us all the way through security, immigration, running at

full speed to gate number 98.





to another checkpoint again, and ag however, was how the trains work on our

destined platform. Some train services in Japan apparently shared platforms. We

were so keen on not wanting to miss the train that we actually took the wrong train,

a service bound for Chiba instead of Narita and had to backtrack to where we came









15/16

Our greatest thanks to Myra who kindly checked us in online. Reaching Narita at

9.12 we dashed our way to the Malaysia Airlines counter. The team of Japanese

check-in attendants who seemed to be expecting us quickly responded, keyed in

our data, and registered our luggage. However they warned us that our luggage

might have to be sent on the next flight. No problem we said, so long as we couldfly. It was 9.30 pm. The ground crew then guided and accompanied the three of us

all the way through security, immigration, running at full speed to gate number 98.





to another checkpoint again, and again, until gate 98.







being late.







wonderful surprise the suitcase arrived at 11.30 that same ain, until gate 98.





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being late.







wonderful surprise the suitcase arrived at 11.30 that same morning!

To all the attendants of Narita Airport, the captain and crew of MH 71, and a

special mention for Myra from the MAS 24 hour call centre, LOST and FOUND,

we would like to extend our greatest thanks to everyone who helped us and secured

our trip. Such excellent service is indeed unique and we would like to use this

opportunity to inform the world about "WONDERFUL MAS". May fortune be

with all of you in times of your direst needs, and may your business be always

fruitful and prosperous.

Yours sincerely,

The Tantono family.

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