space as service
DESCRIPTION
A talk given by David Stern and Tom Peters on April 27, 2012 at the CARLI Public Services workshop at Chicago State University.TRANSCRIPT
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THESE SLIDES ARE ONLINEwww.slideshare.net
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SPACE AS SERVICECARLI Public Services Working Group (PSWG): spring open house “Space As Service”
Chicago State University
Friday, April 27, 2012
10-10:45 AM
Morning Plenary: Space as Service - A Changing Landscape
Tom Peters, Assistant Dean for Strategic Technology Initiatives, and
David Stern, Associate Dean for Public Services
Milner Library, Illinois State University
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SPACE AS SERVICE
Goal: • Flexible and Agile Organization• Responsive to new tools/trends, but
Respectful of Traditional Services
Why:• Outside disruptive influences are driving
change• Local changes (behaviors, equipment,
materials, services, partnerships)
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RESPONSE TO CHANGE
Impact:
• Loss of Control means better service for many collaborative and interactive users, but …
• We still require some control in stewardship areas.
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RESPONSE TO CHANGELoss of Control
– Offer a larger variety of individual and small-group work spaces in the library, beyond the traditional individual carrel, six-chair table, and enclosed small meeting space.
• NCSU images • booths, circular "campfire" furniture, and other furniture
configurations (coming to Milner soon).
– Allow users to tweak the space to meet their needs and preferences.
• Chairs on wheels, whiteboards on wheels, beanbag chairs, etc. • This can lead to some problems, however, such as we've
experienced with furniture being moved into the podcasting rooms, furniture being dismantled, etc.
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RESPONSE TO CHANGE
Loss of Control
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RESPONSE TO CHANGE
Loss of Control
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RESPONSE TO CHANGE
Loss of Control
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RESPONSE TO CHANGE
Loss of Control
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RESPONSE TO CHANGE
Loss of Control
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TYPES OF RESPONSE
Incremental –
Re-engineering and additions.
Transformational –
Radical reconsideration and full Service Quality Review.
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INCREMENTAL CHANGE
• Information Commons
Absorb technology spaces and allow for new interactive behaviors and materials; coffee shop + new partners in a blended building.
• NCSU program planning design
Start with program needs and develop or retrofit spaces; include related services (technology support, technology sandbox, counseling, food, copyright and scholarly communications support).
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RETROFIT LOGISTICS
• Electricity (flexibility and convenience or else problems)
• Internet sources (both wireless and wall outlets for large data)
• Display/auditorium/interaction spaces
• Quiet spaces (individual and group
• Group study and collaboration spaces – with high and low tech; whiteboards, collaboration assistance– INCLUDE remote collaboration options (vyew, teleconferencing)
• In-building teaching spaces – near collections – music scores and children’s literature; – classroom redesign for flexibility and interaction)
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RETROFIT LOGISTICS
• Media viewing stations– Various formats– Multiple headphone jacks (see below for advanced option)
• Group Practice Presentation spaces– Used for larger group viewing … for interaction without disturbance
• Media mashing capabilities – Individual recording spaces– Quiet group recording rooms– e-portfolio storage space
• Rare book and supervised spaces– Not the same as quiet spaces (security concerns)
• Paper materials spaces – Shelving, lighting, copiers, printers – Scanners (email option with/without validation?)
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RETROFIT LOGISTICS
• ADA compliance (and enhanced options)– Visualization tools– Assistive technologies
• Technology check-out services – learning domain for all campus units? – teaching tools (clickers, projectors, calculators, Smart Boards)?– iPads, laptops, cameras
• Stand-alone Tech playground/sandbox OR integrated spaces?– Privacy required (sound, interaction, size)– Small privacy boundaries within large spaces
• Comfy reading spaces for various configurations– Individuals (with or without electrical needs)– Groups (with or without electrical needs)– Quiet areas– Lighting concerns
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RETROFIT LOGISTICS
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RETROFIT LOGISTICS
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RETROFIT LOGISTICS
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RETROFIT LOGISTICS
• Large open study spaces: – surveys conducted at other universities.
– Student respondents indicated a preference for
large open study spaces -- a place to see and be seen.
– We saw that at NCSU, and Third Floor of Milner
has been a huge hit with students (but not as immediately appreciated by the library staff and teaching faculty).
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RETROFIT LOGISTICS
• Spaces in libraries for campus-wide services: – Redbird Card (copy/print) machines – uPrint printing stations – Vending and café
• Gaming Spaces – Embedded right in the middle of the Info Commons at
NCSU – Put in a separate room at the OSU fusion building – Proposed gaming room in Milner
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RETROFIT LOGISTICS
• Reconceptualizing and reconfiguring existing spaces:
– Computing labs within the library – Traffic patterns throughout the library – Entry points into the library, and foyers – Major service points (multiple Reference
desks, Access Services, Media Center)
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RETROFIT LOGISTICS
• Visitor spaces – public workstations – printers, copiers, scanners– Cash and/or card payment– Food and drink– Lockers (security)
• Conference spaces?– Special access– Restricted services– Lockers (security)
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RETROFIT LOGISTICS
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TRANSFORMATIONAL CHANGE
• Intentions• Aspirations• Partners
• Program-specific spaces
– gaming walls – presentation spaces – special collections
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TRANSFORMATIONAL CHANGE
The new North Carolina State University library building will be based upon purposeful program floors:
Third floor • staff areas, instruction areas, etc.
Second floor • workstation support areas (multimedia stations, collaboration
workstations, scholar presentation rooms)
First floor• learning spaces (open, big interactive screens, crowd spaces, etc)
Basement • servers
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TRANSFORMATIONAL CHANGE
Blended buildings: New and stronger campus relationships
• Café
• Counseling, Self-Help, Writing Center, etc.
• Cultural center – Museum/Gallery space– Music space – Speaker space
• Home for non-traditional students – Not the gym or the student center
• FYE - center of focus (including web site)
• Late-night location w/o alcohol– Student performances (comedy night, dance parties, plays)– Faculty salons– Student clubs and associations
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PERCEPTION AND ORGANIZATION • Provide tutorial and guides to physical spaces on your web site and mobile
apps
• Add enhanced online options to physical materials – QR codes for augmented reality assistance– Online books associated with this shelf range … – Exhibits created by this unit.
• Merge Physical and Virtual Presence – Merge physical and virtual services into one logical service plan and public directory (QR code links).
• Referrals – Some services may be run from other locations: – i.e. GIS support– ITS support – e-portfolio servers – printing support
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THE BEGINNING …
Not THE END