southwest area critical processes area leadership meeting january 31, 2008
TRANSCRIPT
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Southwest Area
Critical Processes
Area Leadership MeetingJanuary 31, 2008
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Southwest Area
Critical Processes What’s the underlying reason for standardizing
our critical processes?
Y = f(X) Our results are a function of our processes If your current results are below expectations,
standardize your processes .
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Southwest Area
Lean
Eliminate waste and activities that do not add value.
Examples
•IE Program
•Elimination of weighing mail .
Lean & Standardization
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Southwest AreaLean Six Sigma in the Southwest Area
Lean Is…
Different than“Process Management”
Corporate Expectations• Maintenance and OIE Improvement Projects • Use the LSS Methodology• Optimize equipment performance, eliminate defects, reduce variation• Take one hour off the 24 hour clock, finish DPS at 6am
Structured Area Implementation
District Executives Training• After the training…
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Southwest Area
Lean Standardization
Eliminate waste and activities that do not add value.
Examples
•IE Program
•Elimination of weighing mail
Drives consistency.
Same thing, every day, every time.Critical processes are tasks that must be taken within an operation to obtain expected results .
Lean & Standardization
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Southwest Area
Critical Processes Why Standardization?
Cause and effect .
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Southwest Area
Critical Processes Why Standardization?
– Effectiveness– Getting things done
– Making the “Y”– Consistency– Process Improvement .
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Southwest Area
Critical Processes How do you know that your District is
effective?– Speed of your message - top to bottom
Top Down
– Ability to recover from adversity– Consistent results
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Southwest Area
Critical Processes How do you know when your District is
NOT effective? Inconsistent results / failure to obtain “Y”
– People Issues– Grievances– Inability to Achieve Clearance Times– Intra-Area / District Service
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Southwest Area
Southwest Area
Top 11
Observations that suggest your District needs Critical Processes
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Southwest Area
Need Critical Processes ??
11.When your printers run out of red ink before green ink …..
You need critical processes
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Southwest Area
Need Critical Processes ??
10.When your age is higher than your 3 day score …..
You need critical processes
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Southwest Area
Need Critical Processes ??
9. When your employees call in sick and get brought in on full day overtime in the same week …..
You need critical processes
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Southwest Area
Need Critical Processes ??
8. When your accident repeaters show up as the opening of Wide World of Sports…..
You need critical processes
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Southwest Area
Need Critical Processes ??
7. When your customers WTIL is longer than the President’s State of the Union speech…..
You need critical processes
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Southwest Area
Need Critical Processes ??
6. When your Percent to Standard is higher than your IQ …..
You need critical processes
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Southwest Area
Need Critical Processes ??
5. When your BPI productivity is lower than last year …..
You need critical processes
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Southwest Area
Need Critical Processes ??
4. When your TANS manager refers to your extra trips as dispatches of value …..
You need critical processes
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Southwest Area
Need Critical Processes ??
3. When your Overtime Desired List employees are making more than your direct reports …..
You need critical processes
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Southwest Area
Need Critical Processes ??
2. When your last carrier back to the station brings donuts to share with the morning clerks…..
You need critical processes
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Southwest Area
Need Critical Processes ??
And the number one sign
that your District needs
critical processes ….
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Southwest Area
Need Critical Processes ??
1. When you visit the restroom and get sick before attending the area telecon. …..
You need critical processes
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Southwest Area
Need critical processes?
YES!
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Southwest Area
Management ContinuumInput Leadership
Throughput
Action
Output (Customer)
(Craft)
Front Line SupervisorAction / Traction
Closed System – Top Down .
Effectiveness Measurement
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Southwest Area
Critical Processes Why Does Standardization Fail?
– No buy in– No discipline– No culture change– Not habit forming .
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Southwest Area
Critical Processes How are you going to make it work?
– Commitment (top down)– Communication– Training / Understanding– Auditing / Tracking– Recognition
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Southwest Area
Critical Processes will drive our
standardization efforts
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Southwest Area
Roll Out Plan