source: “a business report – big data gets personal,” mit technology review, may 2013
TRANSCRIPT
Tore SundelinPrincipal Lead Program ManagerMicrosoft
The Personalized Inbox
USX204
The Digital Deluge
• Humanity created 2.8 zettabytes (1021 bytes) of digital data in 2012
• Expected 2000% increase in global data by 2020
• 75% of all digital data created by individuals
• 154 billion E-mails are sent each day
Source: “A Business Report – Big Data Gets Personal,” MIT Technology Review, May 2013.
The User Dilemma
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Managing E-mailSearching & Gathering InfoCollaborating InternallyRole-Specific Tasks
The average IW spends almost 50% of his week managing email and searching for information
Source: International Data Corporation (IDC); McKinsey Global Institute Analysis
62% of IWs can’t use information effectively for decision-making
Source: “Three Gaps for Employee Productivity and What They Mean for IT,” CEB Survey, April 2013.
How We Can Help
New Mailbox FeaturesCodename Clutter – remove unimportant items from your inbox, help you focus on what matters
People View – enable you to see when you have mail from key people and help you manage it
Personalized Search – use your data to help you quickly find exactly what you are looking for
Powered by The Office Graph
• Your data determines who and what is
important to you
• User is in control of smart features and their
behaviors
• Enterprise and user privacy is protected
Purpose of this Session
Discuss what we are building and why
Overview of how these features can look & feel
Get your insight and feedback to shape what ships
Jim Edelen Senior Program ManagerMicrosoft
De-Cluttering the Inbox
Our Target Problem
Problem: People have stuff they don’t care about cluttering up their inbox, distracting them from what’s important.
Value PropositionSpend less time on unimportant things, and more time on important things
Quickly clean up the unimportant thingsOverall Mail User Experience “feels” less cluttered
1st
2nd
3rd
What is “Clutter”?
• Mail you are highly likely not going to read
• Patterns learned based on your personal behavior
• Unlike junk, no universal view of a given sender or message
User Experience Principles
• Clutter items are not visible in default triage
view
• Clutter items do not “interrupt” user via
notifications
• Enable the user to train the system
• Users can enable and disable the feature as
they see fit
Codename Clutter Demo
How Clutter Works
How it Works• Personalized Machine Learning Model• Uses many message attributes and a couple user actions• Model learned independently for each individual• Bayesian Probit Regression developed with MSR using Infer.Net
• Your actions teach the model• Implicitly from actions like read, reply• Explicitly by moving items in/out of clutter group• Specify important people who are never clutter
Mail Content
Actions
Analysis
Who Sent It?Was it high
importance?Are you on the to line?
Did you read it?Did you reply to
it?
TrainingLearning about you
ClassificationApplying that learning
Mail Content
Analysis
Who Sent It?Was it high
importance?Are you on the to line?
Will you treat the mail like clutter?
Learning Summary(Weights)
Learning Summary(Weights)
Clutter or Not
Clutter
Example
How it Works• Determining Clutter• Transport agent classifies new items on delivery• Rules bypass clutter classification• Existing content is not changed
• Learning• Time-based assistant periodically processes new information• Everything learned securely stored in user’s mailbox
Target Users• Information Workers• Consumers receive large volumes of well known “types”• At work patterns are often unique to industry, company, and/or job
• High Volume• Not for users who read everything• Not for users with comprehensive rules
• Ultimately – You Decide• System will proactively notify users it believes will benefit• But, all users are able to enable/disable
Feature Rollout and Support
• Begin WW rollout to Office
365 this year
• Support for all clients - mobile, tablet, desktop
• Sends notification when system has a good model
Krish GaliProgram Manager
People View
Email patterns have evolved, but solutions haven’t
Email volume keeps increasing YOY
Organizing and managing mail is a
huge challenge
Communications are people-centric
Quick triage of emails
Always fresh and relevant
Introducing People View
At a glance view of what is in your Inbox
People View Demo
How it works• Automatic curation of people• No end user effort in creating a list of ‘key’ people that becomes obsolete later• People are added and removed based on email communications• People are ranked based on frequency of outbound messages
• Simple user experience• Dynamic ordering based on email activity• Fast – View messages faster than scanning and scrolling• It’s a view not a folder – mails are not copied or moved from Inbox
Rollout schedule and FAQ
Q1 2014 Q2 2014 H2 2014
Limited release in North America
Limited release to WW Full WW release
Does Outlook support People View?- First release is OWA Only, Outlook support coming later.
When will on-prem customers get this?- On-prem customers will get this feature as part of the next on-prem server release.
Kutlay TopatanProgram Manager
Personalized Search
New search experiences raised user expectations
Suggestions
Instant results
Relevant refiners
New Search
Follow Up
Search
Search Type
Users struggle to find what they are looking for, re-searching frequently
Source: OXG Search Focus Groups
Pre-Organizing
doesn’t improve search success
Too slow
Recall - Difficult to remember
context
Refining is difficult & inefficient
PAIN POINTS
Introducing personalized search
• Lightning fast results that utilize the new indexing and
query pipeline
• Personalized suggestions that help interpret user
intentions
• Content based refiners that help finding best results with
minimal effort
• Hit highlighting to easily find relevant sections in long
conversations
Search Demo
Come and see more in-depth discussion about Search in Exchange
ARC.203 Wednesday 1:00-2:15 in Ballroom F
1. Go to the Pre-Release Programs Booth
2. Tell us about your Office 365 environment/or on premises plans
3. Get selected to be in a program
4. Try new features first and give us feedback!
Start now at:http://prereleaseprograms-public.sharepoint.com/
Pre-Release Programs TeamBe first in line!
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