sourav nath - cv (1)
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SOURAV NATH
E-mail : [email protected]
Mobile : +91 – 9019164443
Current Location : Bangalore
PERSONAL SUMMARY A Confident, reliable, enthusiastic and an experienced professional with an extensive practical experience of working with EMC products and Vmware Virtualization. Possess a proven ability to administer, control the operations, maintenance, troubleshooting, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator who can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Currently looking for a suitable position with a company that offers excellent career development opportunities and interesting engineering challenges. CAREER HISTORY
Total Experience: 2years 10 months
Vmware Software India Private Limited: Feb 2016 – till date
Designation: Technology Consultant
Duties
Provide technical assistance/developer support in analyzing, diagnosing, replicating and
troubleshooting customers reported issues to resolution on APIs for VMware vSphere
platform by the means of phone, the Internet, e-mail and other electronic means
Communicate technically complex remedies, solutions or workarounds in a clear and
concise manner.
Create reproducible test cases, when necessary, for customer reported issues
report and submit product defects in the bug tracking system.
Reproducing customer reported issues in-house and responding back in a timely manner
regular follow ups with customers with recommendations, updates and action plans. Escalate issues in a timely manner according to Standard Operating Procedures
leverage internal technical expertise, including peers, mentors, knowledge base,
community forums and other internal tools, to provide the most effective solutions to
customer issues. Currently work on Vcenter/ESXi 5.5 , 6.0 and 6.5 environment Provide assistance to wildcard products Virtual Storage Appliance and Hyperic
Hewlett Packard Enterprise: 17th August 2015– Feb 2016
Designation : Storage Solutions Consultant for Enterprise Storage (MSL Libraries
and Autoloaders)
Duties Prime responsible for handling incoming call for HP MSL Backup Storage Devices
Providing immediate support and solution for the various issue of Enterprise Customers
Providing Support to AMS (American) Enterprise Customers
Wipro Technologies Pvt. Ltd: 13th January 2014 – 2nd August 2015 Designation : Storage Support Engineer (SSE) – Unified Support Division (USD – VNX) Duties Prime responsibility for handling auto generated cases from the EMC – VNX Arrays worldwide
Responsible for assisting peers and the Junior Engineers on technical and process aspects
Responsible for driving team for customer satisfactions
Responsible for conducting Technical Discussing ,Team Huddles , Mentoring the team and Technical Training for the fresh candidates
AREA OF EXPERTISE
EMC Storage Virtualization Backup Technology
TECHNICAL SKILLS
Languages & Web Development
C/ C++, C#, Java, HTML, CSS, JavaScript, PHP
Tools & Technologies
Virtualization: VMware VSphere 5.5,6.0,6.5 (Server Virtualization), EMC2 Unisphere/Navisphere, VERITAS NetBackup, Windows XP/7, Windows Server 2003, 2008 R2 Active Directory MSL backup technology
Others
Cloud Computing, Unix, Storage Technologies, Networking,
KEY SKILLS & COMPETENCIES Excellent Team player as well as an individual contributor
Excellent assisting skills to peers and customers
Excellent customer facing skills.
A positive attitude towards customer service and good communication skills.
Commercial technical support experience of EMC Storage Machines.
Ability to be clear & concise when explaining technical procedures to customers.
Possess excellent statistical, analytical skills, interpersonal and technical skills.
ACADEMIC QUALIFICATION
Qualification Board Percentage Year of
Passing
Name of The Institute
B,Tech CSE
82.75 2013
“VEL TECH Dr RR AND Dr SR
TECHNICAL
UNIVERSITY” Avadi , Chennai
12th Standard ISC(NEW DELHI) 66% 2009 “DAYANAND PUBLIC SCOOL”
Jamshedpur
10th Standard ICSE(NEW
DELHI)
82%
2007
` KERELA SAMAJAM MODEL
SCHOOL` Jamshedpur
ACADEMIC PROJECTS
Have done my project work in CRIS(New Delhi),which includes the development of web pages in
Eclipse for the “E-ticketing system” developed by CRIS(Center for Railway Information System).
ACTIVITIES & ACHIEVEMENTS
Have successfully participated in workshop on Building & Flying MICRO AIR VECHICLE .
Have successfully participated in MICROSOFT DREAMSPARK YATRA in the year 2011.
Diploma degree in Advanced Robotics from THINKSLAB, Mumbai
Have achieved 1st position in POWER POINT PRESENTATION in standard XII in DAYAND
PUBLIC SCHOOL ,in the year 2008-2009.
Have achieved 2nd position in HORLICKS WIZ KIDS ACTIVITY 2008,in the field of Drawing
AndPainting.
Have achieved 2nd position in 4X100 meter relay race in year 2006.
CERTIFICATIONS
EMCISA –ISM v2
o EMC Certified Information Storage Management Administration