Sometimes You Get Sand in Your Shoe…

Rich Bluni, RN, LHRMStuder Group International Speaker Author of: Inspired Nurse

Mission & Vision

Studer Group MissionTo make healthcare better – for employees to work, for physicians to practice medicine and for patients to receive care.

Studer Group VisionTo be the intellectual resource for healthcare professionals, combining passion with prescriptive actions and tools, to drive outcomes and maximize the human potential within each organization and healthcare as a whole.

About Studer Group

Execution company focused on achieving and sustaining exceptional clinical, operational and financial outcomes

Work with over 800 healthcare organizations in the US and beyond

> 50 Coaches and International Speakers

Educational Resources – Books, Training Videos, Webinars and Institutes

Web based software solutions for operational alignment and process efficiency/ improvement

Evidenced Based tactics that produce: Accelerated rate of

improvement and efficiency in clinical quality (core measures, hospital acquired conditions, and readmissions)

Favorable HCAHPS results Maximized reimbursement Increased physician loyalty Improved ED flow, operational

metrics and patient experience

Purpose, worthwhile work

and makinga difference

®

Healthcare Flywheel®

Bottom Line Results

(Transparency and Accountability)

Self-Motivation

Prescriptive To Do’s

Make Your Own Sunshine…• Letting Down The Draw Bridge• Start Well• Carrot Cake• Going it alone.• Grudge Less. Forgive More• Get off of Your “Buts”.• Change VS. Shift• Get Comfortable With Being Uncomfortable• Sorry Princess…It’s Still a Frog!• What REALLY Matters?• Talking with Abraham

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Starting Well…

How do you start your day?

How do you start your meeting?

How do you start your rounding?

How do you “start” your new employee/associate?

How do you start your conversations?

When you leave here today…how will you start to improve/change?

Do we give people what WE think they want?

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Ask and You Shall Receive…

Moving into Excellence requires asking a lot of questions…• Do you eat a lot of carrot cake?• Are you giving your team the right cake?• If you don’t ask and ask and ask…you’re baked!

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Let Them Eat Cake…

High Performers can tell you EXACTLY what their favorite cake is…where to get the ingredients and how to prepare it. They’ll even serve it to you!

Middle/Solid Performers may need a few choices but with guidance they will place the right order.

Low Performers will tell you they never get any cake, then ask you for donuts and then complain that there's not enough sprinkles and then tell everyone that we USED to get pies but “THEY” cut that out…

Going It Alone…

Photo credit: ciaobambino.com

In The Arms of Hope…

Photo Credit: Hospice care at Shell Point, shellpoint.org

No Longer Going It Alone…

Maximize attendance at conferences like Studer Group’s What’s Right in Health Care®.

Even the greatest athletes need Coaches.

Peer to Peer learning = Mutual Success = Saving Lives

We go farther, carry more, accomplish more together…

Can you truly get to “Excellent” Going it alone?

Grudge Less. Forgive More.

• “Holding” a Grudge:

Can’t Hold onto a Grudge and Inspiration at the same time.• Poison vs. Diamonds• Forgiving Not the Same as Forgetting.

Grudge Less. Forgive More

• Ignore. (???)**Then also try ignoring chest pain, bleeding, fire alarms and that guy running towards you carrying a machete and wearing a hockey mask…

• Resolve ExternallyAddress it directly with the other person. Not always an option.

• Resolve InternallyThis is what it comes down to anyway. It is for YOU.

Get Off of Your “BUTS”!

• #1 Reason We Don’t Make Changes?• What’s the Worst Thing That Can Happen?• Stop Thinking of Things as “Extracurricular”.• Take Immediate Action.• Einstein Said: “Nothing Happens Until Something Moves!”• Commit to Stop “Butting”.

• Finally. Energizing. A. Real. Solution. (C. Rich Bluni)

• Failure and Success Aren’t Islands. They are Waves…

Transactional VS. Transformational• Change:

To do’s, Tactics, Processes, Short cuts, Lessons Learned, Applying Fixes based on data, Must Have’s,

We Are Seen Differently. Survive. • Shift:

Thought Process, Feelings, Emotional Link, Heart, Spirit, Applying Fixes because it is humane/the right thing to do, inspires the team.

We See Differently. Thrive.

Get Comfortable with Being Uncomfortable.

“To Get to That…You Got To Get Through This…”

• “That’s Just Who I am!” • Self Assessment

What to do…What to do?When it get’s uncomfortable ask: “Who am I here for?”

If you’re always “comfortable” you’re probably not moving ahead.

Soreness, discomfort and even pain require stretching, cooling down, warming up and time.

If it hurts too much…check your form.

Have you EVER had to dig deep? What did it take? What worked? What failed?

Eventually…you adapt. Your tolerance increases…

AND YOU GET STRONGER!

Get Comfortable with Being Uncomfortable.

• “Please…Just Hold Her Hand…”

Sorry Princess…It’s Still a Frog!

Stop Kissing Frogs…

• “I could be happier at work if he would…” “It is so hard to be positive at work because of how she…” “He ruins my day because he’s always so UNHAPPY!”….

• Why can’t they JUST BE NICE???• Who suffers the most?• Good or bad use of your energy and spirit?• Stop Talking about them! (they lose they’re power)• Make a joke of it…just say “RIBBIT!”

Focus On Your Own Lily Pad!

There Can Be NO “Just-A’s”….in Healthcare

Just-A’s: Don’t feel Inspired…they feel obligated.

Just-A’s: Don’t make decisions…they wait to be told what to do.

Just-A’s: Don’t feel like difference makers…they are simply task fulfillers.

“Cancer can be really inconvenient…”

What REALLY Matters?

“Honey, yogurt should never make you cry!”

“The world breaks everyone, and afterward, some become stronger at the broken places…”

~ Ernest Hemingway

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Inspired Nurse AND Inspired Journal by Rich Bluni, RN

• Built around exercises that help incorporate the difference we make into our daily lives

• Filled with stories that illuminate those sacred moments of joy, wonder, insight, gratitude and grief

INSPIRED NURSE ON FACEBOOK!!

To order, visit www.inspirednurse.com

Write Your Way To Inspiration!

Inspired Journal, a companion to Inspired Nurse, helps you keep your connection to inspiration.

Copyright © Studer Group. Please do not quote, cite, or disseminate without Studer Group authorization.

Check Out The Latest Book…www.firestarterpublishing.com

THANK YOU!

“A sandy shoe can bother you, if you allow it to. But really, it’s there to remind you that at least you’ve been to the beach…”

~Rich Bluni, RN