somerset insight may 2015 0797
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Somerset Insight May 2015 0797TRANSCRIPT
Somerset Insight
Issue 52 May 2015May 2015
A MAGAZINE FOR VISUALLY IMPAIRED PEOPLE IN SOMERSET
Somerset Sight,
Northfield House,
51 Staplegrove Road,
Taunton, TA1 1DG
Registered Charity Number 1154472
Main telephone number 01823 333818Website: www.somersetsight.org.uk
Email: [email protected]
Somerset Insight is published in January, May and September and is distributed free to visually impaired people living in Somerset. It is available in large print, Braille, audio cassette and CD formats.Pictured on the front cover:
Nicky Bradford, Somerset Sight Volunteer, with cast of St James Players.
Somerset Sight Ltd is a registered charity and company limited
by guarantee, registered in England. Company no: 8432686.
The Chief Executive Officer's Report
Welcome to the spring edition of Insight. Summer is truly on its way and the days are getting markedly longer and warmer.
I am pleased to confirm that Somerset County Council funding for the Volunteer Visiting Service, the Aids to Daily Living Service, the Talking Book, British Wireless for the Blind Service and the Living with Sight Loss course funding has been secured for another year. I have to say that in these difficult financial times it is gratifying to know that the council recognise the value of the services that we offer.
We have decided to run the Low Vision Exhibition again this year. Some of you may remember that we last ran the event in 2010 at the Wellsprings Centre in Taunton. This time we are using the facilities at Junction 24 near Bridgwater. The event which will incorporate our AGM will be held in November so more on that in the September edition of the magazine.
I am working very closely with our neighbouring associations, Dorset Association for the Blind and Wiltshire Sight in a joint bid to the Thomas Pocklington Trust to provide a Sight Advisor in each eye clinic across the three counties. There is still a way to go with this piece of work but I will keep you informed.
We have decided to hold our annual volunteers garden party on Friday 5th June this year to coincide with national volunteers week. All volunteers are welcome. Your official invite is in the back of this magazine.
Tom Winsborough
Chief Executive Officer
01823 366150
[email protected] to Jan Arnold
On Friday 30th January we held a farewell party for Jan Arnold, our Office Manager, who worked for Somerset Sight for 14 years.
Prior to the party we held a collection and people gave very generously. We were able to present Jan with a matching moonstone silver ring and necklace, a lovely bouquet of flowers, vouchers and cash. Ian Lloyd from the Taunton craft group also drew a fabulous caricature picture and presented it in a frame.
It was a very a special day and we joined by many people to give her a brilliant send off and to thank her for her commitment and hard work.
Jan was thrilled with the party. She sent us a lovely message about it, I just want to thank you all for making last Friday such a special and unforgettable day. I was blown away. I honestly didn't expect anything as grand, but you pitched it just right. The bit that will stay with me is walking up the drive and seeing your smiling faces as you applauded me. I felt like royalty and I was moved to tears.
We are delighted to report that Jans permanent replacement has now joined us here at Northfield House. Her name is Hollie Newton and she will be working Monday to Thursday. We are all looking forward to working with Hollie and are sure that she is going to be an asset to the charity.Message from Bella Flood; Chair of the Trustees
Since joining Somerset Sight I have been very impressed by the quality of this magazine and the wide range of events and initiatives that are included. It always reminds me just how many services and initiatives we are involved in which are devoted to enhancing the lives of people who have sight loss (just two examples are the Emotional Support Service and the new Football Club and there are many more). I am also constantly inspired by the wonderful people who fundraise for us, such as the runners in the Exeter Half Marathon and Josh and George's cycling triumph which were included in the January edition. I have noticed in the magazine there are many requests for people to get involved in fundraising. May I make a special plea to our supporters, their families and friends to organise an event to raise money for Somerset Sight? There is also still a great need for volunteers (in whatever capacity). We are trying to reach out to younger age groups and working age people and we will need more volunteers and funding to support this.
Please consider this and tell your friends about us too! Please contact Becky Fry, our Development Officer, on 01823 366147 or [email protected] if you think you can help. The magazine also publishes details of those people who very generously leave a gift to us in their will. Legacies are vitally important as they enable us to continue and develop our services. This year we will be in touch with local professionals to publicise the need for people to remember Somerset Sight in their will. Recently Tom and I have held several meetings with a member of the Low Vision Support Team in Somerset's Education Services. She has been incredibly helpful and pro-active in supporting our efforts to reach out to more families to explain to them what Somerset Sight can offer.
I would like to take this opportunity to thank all of you who have given their time as volunteers or fundraisers, and to those who donate funds to support us. You are all vital to our charity. I look forward to meeting many more of you in the future.
With my best wishes
Bella FloodDeafPLUS Visits
DeafPLUS will be at Somerset Sight, Northfield House, 51 Staplegrove Road, Taunton, between 10.30am and 1.00pm on the following dates:
Friday 15th May
Friday 19th June
Friday 17th July
Friday 14th August
DeafPLUS will once again be giving advice and information on all aspects of hearing loss as well as servicing hearing aids.
For more information please call DeafPLUS on 01225 446555. Magazine in Other Formats
All of our magazines and leaflets are available in audio, braille and large print format. You can also receive this magazine by email. If you would like our communications in any other format, please get in touch with
Hollie Newton
01823 366143
[email protected] Advice
Sessions
The technology advice sessions are still running at Northfield House, 51 Staplegrove Road, Taunton. We have decided to alter the name of this service from a 'drop in' as you do need to book in advance for these sessions.
Darren Walker who is visually impaired himself explains, Sometimes the word technology frightens people, but devices are becoming much simpler to use, many designed especially for blind and visually impaired people. Come along and meet Darren who will be here to help on the last Tuesday of each month apart from in May. Anyone with a visual impairment can book in for a session.
The next sessions will be on
Tuesday 30th June
Tuesday 28th July
Tuesday 25th August
As usual, bookable one hour sessions will be available between 10.00am and 4.00pm. Please call to book your place.
Heidi Linegar
01823 366141
Support for Tom in Taunton
Tom lives with his wife Elaine just outside Taunton. In addition to his sight loss he has other substantial health issues. He was referred to Somerset Sight for a volunteer visitor in July 2013. Somerset Sight volunteer David was introduced to him within a month. Tom and David share a history of tool making and also come from roughly the same area in the Midlands, so they hit it off straight away. David often returns to his old stomping ground and is able to speak to Tom about the changes he has noticed. Tom says that visits from David have made a big difference to him and that he looks forward to being able to talk, David is always cheery and after his visits I always feel better and not only that our two little dogs love him! Tom's wife Elaine is also present at times and they have all become firm friends. Elaine says Tom has benefited enormously from the companionship of another man, Tom comes out of himself when David visits. It also means that Elaine has some support and can get out with the dogs, do some gardening, go to the shops or even into town as she feels totally at ease with leaving him with David. David gets a lot out of his weekly visits to Tom, It is very rewarding and it's given me a real awareness of sight loss. Both Elaine and Tom would recommend a volunteer from Somerset Sight, If you have the chance to have a volunteer, give it a try for a few visits and you will find that you enjoy it.
Panto Magic!
We are thrilled that St James Players in Taunton chose us to receive a proportion of the funds from their production of Aladdin in January. They had a retiring bucket collection and donated half of the ticket proceeds. Jenny Wakefield from the church players said, We were delighted to support Somerset Sight and the St. James Church Hall Appeal. This year for the first time the pantomime was produced in the church, with the space being to Somerset Sight. It is great pleasure to be able to raise money for Somerset Sight, a valued and essential local organisation.
We would like to thank all of the members of St James Players for thinking of Somerset Sight.
Somerset Sight Volunteer Visitors are here to help
Thanks to funding from Somerset County Council, we are able to take on further referrals for this service. Our volunteers provide regular companionship, help with reading or correspondence and many other things. If you are visually impaired and feel like a fully trained and police checked volunteer would benefit you then please get in touch with us. Visits are usually for a couple of hours a week or fortnight.
Anyone can access the service as if you do not meet the eligibility requirements for the council funded service we can support you with our private service for a small charge.
To enquire, please contact:
Gloria Williams
01823 366146
Street Talking News
Would you like to listen to the Central Somerset Gazette which
covers Glastonbury, Street, Somerton and surrounding villages?
The Glastonbury and Street Talking News has been running for 20 yearsand currently has 35 listeners.
They provide the news on cassette tape and can provide a machine for any new listeners.
If you interested in receiving the news please contact
Mr Chris Merritt
01458 832599
Bridgwater Bowls
The Bridgwater bowlers meet weekly at Bridgwater bowls club on Durleigh Road. In the winter they meet on a Wednesday from midday to 2pm indoors and in the summer they meet on a Thursday outside from 11am to 1pm.
They are a friendly club and would be pleased to welcome new members. Please contact Eric Shakleford on 01278 456045Guitar Sessions at
Somerset Sight
We have a lovely new volunteer who would like to teach people how to play the guitar. His name is Nick and he would like to set up sessions where people can bring along the music they enjoy themselves.
Nick has an eclectic music taste and wants to encourage more people to learn, There are quite a number of famous sight impaired guitarists so I thought it would be a great thing to offer people at Somerset Sight. I find people have more fun if they can learn the songs they love.
Nick can supply the guitar in the first instance. This is a steel string acoustic guitar which Nick finds the most versatile for beginners.
If you are interested please contact: Somerset Sight on 01823 333818Somerset Sight Bridge Club
There are a few people very keen to start a Bridge Club in Taunton. Bridge is a trick taking game using a 52 card deck. It is played by four players in two competing partnerships.
It can be an exciting game and has immense scope by virtue of the large number of unique deals which are possible.
The game would be played with large print Braille cards so both
Braille readers and those who rely on large print can take part.
Whether you are a complete beginner or have some experience please do get in touch with Becky Fry [email protected] 01823 366147New Employment Hub Sessions
Action for Blind People working in conjunction with Somerset Sight is now offering employment hub sessions to assist those with sight loss in the local area seeking to move into work.
The sessions provide the opportunity to work with an Employment Coordinator in a supportive environment to gain personalised support with a wide range of practical employment specific tasks - the ultimate aim being to boost your confidence and chances of success in moving into work. The types of employment support covered at these pre-booked sessions include: Specialist advice & practical approaches on disability disclosure
CV writing
Cover letters
Application and interview techniques
Skills and career identification tools
Advice on practical support available in work
Job searching
Self-employment
Advice around retaining current work
This service can be accessed at no cost.
If you have sight loss and would benefit from additional employment support and advice, get in touch today!
To find out more about this new opportunity or to check availability and book a session time, please contact:
Action for Blind People
01392 458060
Music Appreciation Group - The Times
They Are A Changin'
The Music Appreciation Group is alive and well in South Somerset! However, as the song says: the times they are a changin'. Our monthly meetings have moved to 2.30pm 4.30pm (from our traditional evening slot) and, to make travel easier, the meetings are being held in both Crewkerne and Chard as follows:
Fourth Thursday of each month, Crewkerne, Henhayes CentreFourth Friday of each month, Chard, Snowdon House
We listen to a variety of mainly light classical music on a topical theme (played from CDs) in a friendly setting. Tea and Biscuits are served in the interval.
If you live in South Somerset, why not come and join us? We'd love to share the music with you.
Contact and further information:
Liz Dunn
01460 53136
Football Club Update
There has been a good response to the new Visually Impaired Football Club who meet at Castle Sports Centre in Taunton run by 1610. Julie Bowker, Football Development Officer, said that the aim of the new initiative is to make football more inclusive to the local community. Visually impaired football is becoming increasingly popular nationally and the Castle Sports Centre has some great facilities where Visually Impaired players can enjoy the sport in a relaxed atmosphere and have some fun with friends. Depending on the response locally 1610 are aiming to set up a VI football team which could go on to play in Somerset FA's Ability Counts football league. This proves that disability is no longer a bar to enjoying sport. VI football is a great team sport new players are always welcome regardless of experience or level of sight loss.
For more details contact
Martin Hallet
01278 734639
People can also contact
Castle Sports Centre
01823 322934
Julie Bowker:
Talking Book Library
Muriel Phyllis Colbey (Vicky) aged 89 from Wellington has sent in this feedback about our talking book service.
I have always been an avid reader and in my retirement would read a book a day. Since being registered severely sighted in 2010 I have enjoyed listening to the talking books from the Somerset Sight Audio Library.
I make my choice from the catalogue with the help of my daughter and the carers. The tapes are then sent to my home.
My favourites are detective stories and murder mysteries. I listen to one book a day so I have made good use of the library.
All the tapes and CDs are donated to the library and I am now exploring different authors having read most of the detective books. If like me you have time on your hands, listening to talking books is an excellent way to while away the hours.
To access our library please call on 01823 333818
Adventure weekend in Weymouth
We have been invited by Dorset Blind Association to take part in an adventure weekend away at Osmington Bay in Weymouth at the end of July. Participants will be able to take part in a range of activities including sailing, archery and abseiling. We have secured some funding for activities so we can keep the cost down as much as possible.
Please contact Becky Fry on 01823 366147 or
[email protected] if you are interested in attending.The Red Hat to the USA
Harvey Godber, service user and leader of the Taunton visual disability group, has always wanted to visit the U.S.A. and last year his son David accompanied him on a trip of a lifetime. He has sent this lovely account of his trip.
Our first stop was New York where we stayed at the Edison
Hotel, built in 1931. The dcorhas remained firmly Art Deco and the plumbing was certainly not modern but it was a joy to go back in time to find the service and atmosphere of bygone days. We had a day visiting New York's most iconic sites including the Statue of Liberty, the Italian quarter and a 43 second ride up to the 70th floor of the Rockerfeller centre where we looked down on the Empire State and saw the whole of Central Park.
Next stop was Washington D.C. where we were met by Glenn Minney, of the Blinded Veterans Association who was very hospitable. We were honoured to be invited to assist with the B.V.A. wreath ceremony at National Veterans Day. The day, which was held in the 600 acre Arlington Cemetery, was very moving and included a speech by the Vice President Joe Biden. It was certainly the highlight of our trip. We then flew to Ohio where we visited the Wright-Patterson Air Force Base and were able to explore the many hangars full of WW2, cold war and later aircraft. This trip was one of the best experiences of my life. I am still smiling.
Disability World Bowls Championship
Sight impaired bowlers from Somerset recently travelled to New Zealand to attend the Disability World Bowls Championships. The group flew into Wellington on 12th February.
Eleven countries took part in the championships. The players from Somerset each played at least 5 games. Ron Homer won a gold medal (and only lost one game), Nancy Cheesman won silver. After the championship the group had a tour of North
Auckland. They met with the Mauri people and visited the Hobbiton movie set where part of The Lord of the Rings and The Hobbit were filmed. They also visited Matamata an active volcano. Nancy said, We had a wonderful time. It was brilliant that the Somerset Bowlers did so well. New Zealand is a very interesting and beautiful country. Wed like to say many thanks to Somerset Sight for helping us with the costs of attending to represent England and the championships.
Somerset Visually Impaired Cricket Players selected for National SquadEd Hossell and Jason Aughton are the first Somerset players selected for the national squad. They both made their England debuts in December last year in South Africa, where England reached the semi-finals of the Blind Cricket World Cup. Hossell was ever present in England's six World Cup games, taking five wickets in six games and impressing with the ball, whilst Aughton made his debut in a friendly against Bangladesh.
Speaking about England's performance, Hossell said, Our performance was great, especially as some of the team are new and fairly inexperienced.
On taking his first wicket, he said, It was a great feeling, knowing that I had contributed was good, although it was more about good glove-work from our keeper than a good ball.
India, Pakistan and Sri Lanka were the favourites. These teams were very impressive batters. On the flip side, we did see that they weren't invincible and they did make mistakes.
There was a fantastic amount of coverage of the World Cup, with the English Cricket Board sending a media representative to provide updates. Ed added, The support we had back in England was great, a lot of people were following us to see how we got on, it helped to motivate us knowing we had the support of friends and family back home.
Fundraising and Publicity News
Rumwell Farm shop Charity of the Year!
We are thrilled to have been chosen as Rumwell Farm shop's Charity of the Year. Over the course of the year they will run fundraising and awareness events for Somerset Sight.
As part of their fundraising they will be donating 10p for every dozen eggs and for every pack of lemon bonbons they sell.
Great West Run
All the sponsorship money has been received from the Great West Run and an amazing 1200 was raised.
This money has been split between Somerset Sight and the visually impaired bowling and cricket clubs.
Many thanks to everyone involved! Masonic Donation
Many thanks to the Lodge of Unanimity and Sincerity who chose us to benefit from a gift of 1000.Mrs Browns birthday donation
Many thanks to Mrs Hazel Brown in Street who chose to have donations to us instead of presents on her 90th birthday.
The donations amounted to an amazing 320.Chaffcombe coffee morning
This year the annual coffee morning in the village raised 142.
This takes the total raised by the people of Chaffcombe to an amazing 850 over the last 9 years. Somerset Sight are very grateful to all those who are involved.
Musical April!
We are thrilled to have two organisations planning to run concerts in April. The first is being held by the Watchet and District Choral Society on Thursday 16th April. The second is an event featuring the Avon and Somerset Constabulary Male Voice Choir at Wellington Methodists Church on Saturday 25th April. As these events are too close to publication date we will report how they went in the September magazine.
Save the date!
We are pleased to announce that this year our Country House Car Boot sale will be held on Sunday 13th September at Yarlington House near Wincanton. We are very grateful to our patron the Count De Salis for hosting this event again.
Stamps donation
Many thanks to Kaz Doyle from Stoke sub Hamdon who coordinates a village used stamp collection. Over the last 3 years the village has raised 183 for Somerset Sight. If you would like to collect stamps for Somerset Sight please get in touch with Becky Fry, our Development Officer, on the details at the end of this update.Could you be a friend of Somerset Sight?
We are looking for people across the county to sign up as friends of our wonderful charity. We need people to raise awareness of our work in their local area, place some collection boxes and perhaps do a bit of fundraising.Need for collectors
We are planning on having a few more collections at supermarkets across Somerset this year. If you could spare a couple of hour collecting for us we would be very grateful! Please contact Becky on the contact details at the end of the Fundraising and Publicity News.Trusts
Last year we applied to a number of trusts to help us with the costs of our Hospital Information Point. We are pleased that the Dame Violet Wills Trust, the Lynn Foundation, the Ewen Cameron Charitable Trust and the Souter Charitable Trust gave contributions to support this work. We have also received further grants from the Ralph Clark Charitable Trust, Michael and Anna Wix Charitable Trust, the Elizabeth and Prince Zaiger Charitable Trust and the Norman Family Trust.
In Memoriam
Since December we have received donations in memory of Sue White, Moyra Pollard, Lillian White, Mr Thow, Violet May Pile,
T R C Smith, Edith Rockett, Kenneth Douglas Nation and Mrs
Irene Hiles. All donations are greatly appreciated and we are particularly grateful to be remembered at such a difficult time.
Legacies
As many of you know legacies do more for our charity than any other gift. Income from legacies has helped us maintain services and develop new ones. Without legacies we would not have our wonderful Mobile Resource Unit and we would not have been able to improve the facilities at Northfield House in Taunton.
This year legacies will help us to reach more people and provide more services.
A gift to Somerset Sight will make a lasting difference to sight impaired people right across our county and can also help to reduce the inheritance tax burden on your family.
If you have already made a will and would like to add a bequest to Somerset Sight, you can do so by making a codicil, without having to revoke your existing will.
If you have any questions please contact Becky.
Becky Fry
Development Officer
01823 366147
[email protected] can you help?
Fundraising income is hugely important to our charity and we are always looking for more people to help out. Here are some simple ideas to get you started:
Organise a quiz or a darts night at your local pub or community centre
Take on a sponsored challenge - a walk, cycle or a skydive!
Collect used stamps, inkjets or old mobile phones
Nominate us for fundraising at your work, school or club
If you can help us or would like more information about how to organise events Becky would be thrilled to hear from you. Contact her on 01823 366147 or [email protected] Centre UpdateEmotional Support
I see a lot of people visiting our Resource Centre after they are recently diagnosed at the eye clinic with a visual impairment.
There are others who I have known for years and come back again and again. We offer what help we can in the way of equipment, techniques and a listening ear. However we do recognise there are the emotional implications for those losing or have lost their sight whether that is recently or several years ago. Therefore we are fortunate enough to have the experience and expertise of Graham Glover who is an Emotional Support Worker and a qualified Counsellor. Graham can offer one to one sessions free of charge once a week. The amount of sessions offered is reviewed every four weeks and decided on an individual basis. Graham is visually impaired himself so therefore has first-hand experience of some of the barriers and emotional difficulties that someone with sight loss may experience.
If you are interested in a group or one to one session with Graham then please contact Heidi on 01823 366141.Low Vision Aids
We have an excellent range of Low Vision Aids in our Resource Centre. This includes handheld, stand and video magnifiers. We also stock a number of desk and floor standing lamps with either a daylight or LED bulb.
We appreciate not everyone can afford the cost of a brand new product so we carry a number of second hand items too.Mobility Aids
I was delighted with the response to my article in the last magazine; you may recall I mentioned the yellow Visually Impaired badge? It was so popular we've had to order more stock! If you have not purchased one yet, you can from our Resource Centre or our Mobile Resource Unit, costing only 4.79. Please remember our wonderful Mobile Resource Unit which carries similar stock to that in our Resource Centre. If there is something specific you'd like to look at please ring the office a day or two beforehand and we can make sure we have this on board to demonstrate.
Dates of when the MRU is in your area can be found in the centre pages of this magazine.
Heidi Linegar
Resource Centre Manager
01823 366141
British Wireless for the Blind Fund
The British Wireless for the Blind Fund (BWBF) provides high quality, easy to use audio equipment which has been specially designed and adapted for listeners living with sight loss.
All our radios are made available on free loan to blind and visually impaired people who meet our criteria. If you don't qualify, our radios are also available to purchase through BWBF Direct. BWBF offers a range of sets to meet different needs, from the simple Duet digital radio to the comprehensive Concerto 2 and the Sonata Plus, our unique wireless internet audio player with an audible programme guide.
The units will be delivered and demonstrated in the comfort of your own home. Please contact your local BWBF agent for eligibility and further information:
Gloria Williams
01823 366146
Somerset Direct
Number Change
The telephone number for Somerset Direct has recently changed to 0300 123 2224. Please note that if you are ringing on behalf of a service user they have to give their permission for you to do so.
Focus on VolunteeringWe are introducing IT training for all volunteers who staff the reception at Northfield House in Taunton. This means that pretty soon everyone will be able to use Outlook Express to check and send emails, check necessary tasks, and use the calendar to learn the whereabouts of various staff. I know that some volunteers see this as a challenge but I believe that if we are going to deliver the best possible service to the public these skills are going to be very necessary.
We are currently seeking a volunteer who has an hour or so every weekday to spare. We are looking for someone who can come in to Northfield House at around 4pm every working day and, if necessary, set up meeting rooms in the correct configuration for the following day. The second part of the role will be to take the mail to the post office in Chip Lane at the end of the working day. If you think that you may be interested in this role then please get in touch for more information.
We are interested in setting up book clubs for sight impaired people across Somerset. If you would be interested in running a book club in a local library near you please let me know.
Tom Winsborough, CEO
01823 366150
Obituary Joy Jarvis MBE
Joy was past president of the ENAVHB (English National
Association of Visually Handicapped Bowlers) and regularly worked with Tony Allcock MBE in this respect. Joy used to be the captain of Cheltenham club with the Blind bowlers and arranged many competitions in Spain. Joy also met many of the bowlers in Taunton.
Joy died rather suddenly and unexpectedly in hospital on 25th March 2015 in Spain, where she had been living for a number of years. Those she leaves behind are in shock but are thankful that she did not suffer and that she is off to the great bowling green in the sky to catch up with her old friends and our dear dad.
If you remember Joy Jarvis and have any memories to share please pass them onto Sandra Harris on [email protected] or 01823 325785 who will share them with Joy's granddaughter Melanie Davis who volunteers for Somerset Sight.
Sent in by Joy's family; Melanie Davis, Jacqui Davis, Patricia Davis and Diana Jarvis.
Volunteer Profile
Irene Sharland, from Taunton, has been a volunteer for Somerset Sight for just over 5 years.
Before joining Somerset Sight in 2010 Irene volunteered as a driver for Children's Services at Somerset County Council for 18 years. She also helped run a day centre for adults with learning difficulties and was heavily involved with Home Start.
Following an operation on her knee Irene felt that she could no longer continue driving and so went hunting for another volunteering role, I found out about Somerset Sight through the local volunteering bureau.
I thought this was the perfect role for me as I had family members with sight problems.
Irene helps on reception one afternoon a week answering phones, welcoming visitors and helping with hospitality.
She also helps in our Resource Centre and with processing items for aids for daily living. She has become an expert in packaging white canes!
Irene loves the atmosphere at Somerset Sight's building, Northfield House, Everyone is so friendly here. I really enjoy being a volunteer.