solving the scalability challenge
TRANSCRIPT
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Solving the
scalability challenge
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Regulation TechnologyMiFID II
RDR
CASS
FAMR
Rising
expectationsDisruptors
& start-ups
Digital
adviceLegacy
systemsGDPR
The cost of service is high…
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%of firms envisage growing assets
under management between
30% to 90% in the next 5 years
Source - Compeer Compliance report 2016
…as are industry targets
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Revenue
Costs
A growing need for scalability
Stabilising costs | Driving revenue
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How is the
industry responding
to the challenge?
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Investment in technology
Source - Compeer WealthTech 2017
70%
firms to increase
technology
investment
over next 3 years0% 20% 40% 60% 80%
No change
Increase by 0-20% perannum
Increase by 20-50% perannum
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Efficiencies being gained
Source - Compeer Yearly Review 2017
StaffCosts
3.70
3.80
3.90
4.00
4.10
4.20
4.30
4.40
4.50
4.60
4.70
4.80
2012 2013 2014 2015 2016
(£M
)
Down 2%Flat at 0%
0
5000
10000
15000
20000
25000
30000
35000
40000
Number of staff
2015 2016
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What aboutrevenue and growth?
Cost efficiency is only half of the equation.
Revenue Growth Customer
retention
Customer
acquisition
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Minimum level of
investible assets
Women of wealth Future wealth
‘High net worth’ ‘Ultra high net worth’
EntrepreneursHENRYs Accumulated wealth
International wealth
Source - Compeer Front Office 2017
Different segments = different needs and expectations
What is your growth strategy?
A client-centric approach
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Client expectationsClients are demanding more
86% of clients would pay more for better CX*
70% of businesses say improving
CX is a top priority**
*Oracle ** Forrester
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What isthe solution?
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Thinkstrategically• “Where does my firm need to be 5 years from now?”
• It’s not about plugging gaps and
automating manual processes
• Don’t build your next legacy system
• Build a foundation which enables scalability
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Account for the
opportunity cost
of not building a
scalable model
‘Old and reliable’ but...
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Omni-channel delivery
• Highly scalable
• Significantly reduce staff:client ratio
• Service all client segments
• Meet digital service expectations
• Mass personalisation
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People vs and robots• Don’t underestimate either
• Be a hybrid
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Thank you
@iressuk iress.com
#jointhemovement