solution systems inc. customer testimonials

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Solution Systems, Inc. (SSI) for over 33 years has been implementing ERP, CRM, web development and IT infrastructure systems and support for distribution, manufacturing and service businesses throughout the Midwest. Over that period, SSI has evolved as an organization and has developed new competencies and techniques to remain on the cutting edge for its clients; however, SSI’s core mission has always remained the same. Read more at: http://www.solsyst.com/our-history.aspx

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Page 1: Solution Systems Inc. Customer Testimonials

A-L Equipment Co.:

“I have been completely satisfied with Solution Systems as our IT partner for the past 10

years. When Solution Systems upgraded our server the downtime was less than 10

minutes, as promised. Kirk has been our contact at Solutions Systems for more than 10

years; that length of a relationship is unheard of during these business times.”

Michael Nelson, Owner, A-L Equipment Co.

Big Bay Lumber:

“Solution Systems has been there for us to deliver timely solutions and offer great

technical support for Big Bay Lumber. SSI’s staff is highly knowledgeable, easy to

communicate with and have always been responsive when issues have arisen. We

feel confident in the expert advice and support SSI provides to us for both our

software and hardware needs.”

John Tylka, Big Bay Lumber

Testimonials:

Our Clients Know Us Best…

Read What They Have To Say!

“Solution Systems is helping us configure Dynamics NAV to

better suit the needs of our business and I could not be

happier!”

Catalytic Products International:

Rachel Thompson, Controller, Catalytic Products International

Page 2: Solution Systems Inc. Customer Testimonials

Dehnco Equipment and Supplies:

“The recent migration of our Solution Software to our new server unit was

seamless and easy. We appreciate the work on our behalf to recommend

the correct hardware, develop the platform to continue using our current

Solution Software, and providing a system that can support the ability to

upgrade our software and capacity in the future.

Both Adam and Keith were very responsive to our questions and the installation did not interfere with our day

to day operations. Your pricing was very competitive and we felt we received outstanding value for the time

you spent migrating our data to the new Server. With a minimum of testing it was apparent there were no

issues with our system and we were using the new Server within a day of having the data uploaded.”

Jeff Dehnert, President, Dehnco Equipment and Supplies

Dutch Farms:

“We knew our Unix-based system was going to soon be extinct, so we needed

a new ERP package. We wanted to find a solution that would offer us a full

range of functionality, was fully integrated, and would let us evolve right

alongside with the continual changes in technology and needs of our

customers.

We now have the means to forge ahead as an independent, midsize distributor

in the extremely competitive, thin-margin perishable-goods industry. In our

industry, timeliness is everything; by using Microsoft Dynamics NAV, we can

provide the next-day delivery that is so critical to our customers.

The return-on-investment of Microsoft Dynamics NAV has actually come in our ability to now have visibility

and control over all areas of the business.

As we have grown and acquired more businesses, we have enabled those businesses to use the ERP system so

that we can perform tasks from inventory management and purchasing to pricing centrally. What’s great is

that I don’t have to be at our Detroit operation, for example, to know what’s going on there. By using

Microsoft Dynamics NAV, I can see and control every aspect of our operation.

We’re striving to become a major player with the chain operations that need a regional supplier. And with

Microsoft Dynamics NAV in place, we can do that because we can meet all their system requirements, such as

EDI. And because of the flexibility of the solution, we can keep up with any other requirements they set for

their distributors.”

Jay Earnshaw, General Operations Manager, Dutch Farms

Page 3: Solution Systems Inc. Customer Testimonials

Freedom Graphic Systems:

When reviewing potential partners for our Dynamics NAV

implementation Microsoft recommended Solution Systems. After

reviewing multiple firms in the tri-state area we choose S.S.I. and

have been very pleased with the service they have provided.

Solution Systems assisted us with converting over from our

antiquated legacy system that didn’t tie our locations together to

a fully integrated multi-plant ERP system. They helped us customize NAV to meet our unique business needs,

and they recommended add-ins that were cost efficient and allowed us to be more productive. Throughout

the whole process we really felt that they had our best interests in mind. Since completing our

implementation Solution Systems has continued to make themselves available whenever we need any

assistance.

Simeon White, Dynamics NAV Implementation Director, Freedom Graphic Systems

Murnane Paper Company

Solution Systems has been a true partner to me in most of my 35 years as CFO of middle

market distribution companies in the Chicago area. I have dealt with various data

processing vendors and my experience with Solution Systems has been excellent. They

have quoted me well on systems, installed complete distribution software systems,

installed server communications equipment, consulted and managed websites, wireless

and wired networks. Solution Systems made modifications that enabled one of my

companies to use the same software for almost 20 years. That same software made our

order processing and billing half the people-hours previously used with our former system.

Recently, when a server was damaged by storms, the technical staff was in our office long past midnight to

repair the problem for our next business day!

We use Solution Systems as our outsourced IT department saving us time and money and their quick

response to our needs keeps us from skipping a beat with our customers and vendors. I think the key to their

success is in the experience of the team with very little turnover and this results in well planned and executed

engagements. As an experienced CFO, this has been my longest vendor association.

Doug Major, CFO, Murnane Paper Company

Page 4: Solution Systems Inc. Customer Testimonials

Northern Illinois Steel:

“The fact that Northern Illinois Steel has been working with Solution Systems for

over ten years now speaks for itself.

Upgrading a computer system that was not pc-based would be considered by

many a daunting project, but one that Solution Systems rose to the task to meet

our expectations and beyond.

The implementation team headed by Ken Sebahar did a fantastic job

customizing Microsoft Dynamics NAV to meet our company’s needs. The software department continues to

offer support during upgrades and to assist with any ideas we may have to improve an already user-friendly

system.

Over the years the SSI hardware department has proven to be an invaluable asset to Northern Illinois Steel.

We continually rely on their vast knowledge so much so that we consider them our own personal IT

department. We certainly look forward to our relationship continuing for many years to come.”

Pam Kocenko, Administrative Services Manager, Northern Illinois Steel

Pierce Box and Paper Corporation:

“Solutions Systems (SSI) has been an excellent partner for Pierce Box and Paper

over the last 6 years. Whenever we have a challenge that can be solved in NAV

SSI works with us to evaluate it and come up with viable alternatives. Each

project, no matter the size, has been well managed with respect to the quoting

process, communication, and implementation.”

Jim Ehrlich, Operations Director, Pierce Box and Paper Corporation

Page 5: Solution Systems Inc. Customer Testimonials

Print Management Partners:

“The industry-specific ERP system that we previously used made it

difficult to accommodate some of our customers’ needs.

We outgrew the capabilities of our old system and, we relied on the

vendor to make changes—sometimes they could make those changes,

and sometimes they could not. What was worse was that sometimes

the changes didn’t meet our expectations, causing further delays.

After considering our options, we chose Microsoft Dynamics NAV from Solution Systems. As soon as we

started using Microsoft Dynamics NAV, we saw an immediate difference. At first, we still did the checks, but

we soon found that was unnecessary. And, we can easily trace back information to the transaction level if we

need to verify something. Everything is integrated and available in real time throughout the company.

By using Microsoft Dynamics NAV, we can see that our rate of accurately billed, on-time shipments meets Six

Sigma standards. That means we have less than three errors in every million transactions. Achieving those

measures is great, but what’s even better is when we can prove that we’re doing it. These reports have

definitely strengthened our relationship with our important customers.

James O’Brien, President, Print Management Partners

SEPS, Inc.:

“I wanted to let you know how pleased I am with our new Solution set-up. The migration from the old IBM

server and software to the new virtual server and Linux went smoothly thanks to the time and forethought of

the Solution Systems team. You covered all the bases upfront and with the exception of one old set of files

that needed to be converted, the transition was seamless.

I don’t know if you were nervous about it or not, but I’m sure there is a

certain amount of fear when you have to transition as many users and

printers as we have. You did a great job! Our system speed has

increased enormously which I am very grateful for. A month end closing

process that was taking me two hours due to system resources now

takes me thirty minutes. Order entry takes our people much less time

than it used to so we’ve seen an increase in productivity. All in all it has

changed our lives!

On the Windows side of the virtual server, we are all enjoying Microsoft Exchange – I never imagined it could

be so good! I’m looking forward to exploring more functions and applications on the Small Business Server

side. Great job! Thanks for helping our business!”

Dawn Kluchenek, Senior Vice President, SEPS, Inc.

Page 6: Solution Systems Inc. Customer Testimonials

Traffic & Parking Control Company (TAPCO):

“It’s been a year after Dynamics NAV has been implemented at TAPCO and

company sales are up 25% and TAPCO is on its way to having a banner year.

Access to real-time information has almost eliminated the need to pass

paper around the company.

The main difference for me has been being able to better manage our data. We have so much new

functionality and data that we could never have even dreamed of having before. The shop floor data

collection tool has given us the ability to analyze our production efficiencies down to each individual work

cell. In turn, TAPCO is making faster and smarter decisions in managing and receiving customer orders.”

Andy Bergholz, Vice President of Sales, TAPCO