solution systems inc. customer testimonials
DESCRIPTION
Solution Systems, Inc. (SSI) for over 33 years has been implementing ERP, CRM, web development and IT infrastructure systems and support for distribution, manufacturing and service businesses throughout the Midwest. Over that period, SSI has evolved as an organization and has developed new competencies and techniques to remain on the cutting edge for its clients; however, SSI’s core mission has always remained the same. Read more at: http://www.solsyst.com/our-history.aspxTRANSCRIPT
A-L Equipment Co.:
“I have been completely satisfied with Solution Systems as our IT partner for the past 10
years. When Solution Systems upgraded our server the downtime was less than 10
minutes, as promised. Kirk has been our contact at Solutions Systems for more than 10
years; that length of a relationship is unheard of during these business times.”
Michael Nelson, Owner, A-L Equipment Co.
Big Bay Lumber:
“Solution Systems has been there for us to deliver timely solutions and offer great
technical support for Big Bay Lumber. SSI’s staff is highly knowledgeable, easy to
communicate with and have always been responsive when issues have arisen. We
feel confident in the expert advice and support SSI provides to us for both our
software and hardware needs.”
John Tylka, Big Bay Lumber
Testimonials:
Our Clients Know Us Best…
Read What They Have To Say!
“Solution Systems is helping us configure Dynamics NAV to
better suit the needs of our business and I could not be
happier!”
Catalytic Products International:
Rachel Thompson, Controller, Catalytic Products International
Dehnco Equipment and Supplies:
“The recent migration of our Solution Software to our new server unit was
seamless and easy. We appreciate the work on our behalf to recommend
the correct hardware, develop the platform to continue using our current
Solution Software, and providing a system that can support the ability to
upgrade our software and capacity in the future.
Both Adam and Keith were very responsive to our questions and the installation did not interfere with our day
to day operations. Your pricing was very competitive and we felt we received outstanding value for the time
you spent migrating our data to the new Server. With a minimum of testing it was apparent there were no
issues with our system and we were using the new Server within a day of having the data uploaded.”
Jeff Dehnert, President, Dehnco Equipment and Supplies
Dutch Farms:
“We knew our Unix-based system was going to soon be extinct, so we needed
a new ERP package. We wanted to find a solution that would offer us a full
range of functionality, was fully integrated, and would let us evolve right
alongside with the continual changes in technology and needs of our
customers.
We now have the means to forge ahead as an independent, midsize distributor
in the extremely competitive, thin-margin perishable-goods industry. In our
industry, timeliness is everything; by using Microsoft Dynamics NAV, we can
provide the next-day delivery that is so critical to our customers.
The return-on-investment of Microsoft Dynamics NAV has actually come in our ability to now have visibility
and control over all areas of the business.
As we have grown and acquired more businesses, we have enabled those businesses to use the ERP system so
that we can perform tasks from inventory management and purchasing to pricing centrally. What’s great is
that I don’t have to be at our Detroit operation, for example, to know what’s going on there. By using
Microsoft Dynamics NAV, I can see and control every aspect of our operation.
We’re striving to become a major player with the chain operations that need a regional supplier. And with
Microsoft Dynamics NAV in place, we can do that because we can meet all their system requirements, such as
EDI. And because of the flexibility of the solution, we can keep up with any other requirements they set for
their distributors.”
Jay Earnshaw, General Operations Manager, Dutch Farms
Freedom Graphic Systems:
When reviewing potential partners for our Dynamics NAV
implementation Microsoft recommended Solution Systems. After
reviewing multiple firms in the tri-state area we choose S.S.I. and
have been very pleased with the service they have provided.
Solution Systems assisted us with converting over from our
antiquated legacy system that didn’t tie our locations together to
a fully integrated multi-plant ERP system. They helped us customize NAV to meet our unique business needs,
and they recommended add-ins that were cost efficient and allowed us to be more productive. Throughout
the whole process we really felt that they had our best interests in mind. Since completing our
implementation Solution Systems has continued to make themselves available whenever we need any
assistance.
Simeon White, Dynamics NAV Implementation Director, Freedom Graphic Systems
Murnane Paper Company
Solution Systems has been a true partner to me in most of my 35 years as CFO of middle
market distribution companies in the Chicago area. I have dealt with various data
processing vendors and my experience with Solution Systems has been excellent. They
have quoted me well on systems, installed complete distribution software systems,
installed server communications equipment, consulted and managed websites, wireless
and wired networks. Solution Systems made modifications that enabled one of my
companies to use the same software for almost 20 years. That same software made our
order processing and billing half the people-hours previously used with our former system.
Recently, when a server was damaged by storms, the technical staff was in our office long past midnight to
repair the problem for our next business day!
We use Solution Systems as our outsourced IT department saving us time and money and their quick
response to our needs keeps us from skipping a beat with our customers and vendors. I think the key to their
success is in the experience of the team with very little turnover and this results in well planned and executed
engagements. As an experienced CFO, this has been my longest vendor association.
Doug Major, CFO, Murnane Paper Company
Northern Illinois Steel:
“The fact that Northern Illinois Steel has been working with Solution Systems for
over ten years now speaks for itself.
Upgrading a computer system that was not pc-based would be considered by
many a daunting project, but one that Solution Systems rose to the task to meet
our expectations and beyond.
The implementation team headed by Ken Sebahar did a fantastic job
customizing Microsoft Dynamics NAV to meet our company’s needs. The software department continues to
offer support during upgrades and to assist with any ideas we may have to improve an already user-friendly
system.
Over the years the SSI hardware department has proven to be an invaluable asset to Northern Illinois Steel.
We continually rely on their vast knowledge so much so that we consider them our own personal IT
department. We certainly look forward to our relationship continuing for many years to come.”
Pam Kocenko, Administrative Services Manager, Northern Illinois Steel
Pierce Box and Paper Corporation:
“Solutions Systems (SSI) has been an excellent partner for Pierce Box and Paper
over the last 6 years. Whenever we have a challenge that can be solved in NAV
SSI works with us to evaluate it and come up with viable alternatives. Each
project, no matter the size, has been well managed with respect to the quoting
process, communication, and implementation.”
Jim Ehrlich, Operations Director, Pierce Box and Paper Corporation
Print Management Partners:
“The industry-specific ERP system that we previously used made it
difficult to accommodate some of our customers’ needs.
We outgrew the capabilities of our old system and, we relied on the
vendor to make changes—sometimes they could make those changes,
and sometimes they could not. What was worse was that sometimes
the changes didn’t meet our expectations, causing further delays.
After considering our options, we chose Microsoft Dynamics NAV from Solution Systems. As soon as we
started using Microsoft Dynamics NAV, we saw an immediate difference. At first, we still did the checks, but
we soon found that was unnecessary. And, we can easily trace back information to the transaction level if we
need to verify something. Everything is integrated and available in real time throughout the company.
By using Microsoft Dynamics NAV, we can see that our rate of accurately billed, on-time shipments meets Six
Sigma standards. That means we have less than three errors in every million transactions. Achieving those
measures is great, but what’s even better is when we can prove that we’re doing it. These reports have
definitely strengthened our relationship with our important customers.
James O’Brien, President, Print Management Partners
SEPS, Inc.:
“I wanted to let you know how pleased I am with our new Solution set-up. The migration from the old IBM
server and software to the new virtual server and Linux went smoothly thanks to the time and forethought of
the Solution Systems team. You covered all the bases upfront and with the exception of one old set of files
that needed to be converted, the transition was seamless.
I don’t know if you were nervous about it or not, but I’m sure there is a
certain amount of fear when you have to transition as many users and
printers as we have. You did a great job! Our system speed has
increased enormously which I am very grateful for. A month end closing
process that was taking me two hours due to system resources now
takes me thirty minutes. Order entry takes our people much less time
than it used to so we’ve seen an increase in productivity. All in all it has
changed our lives!
On the Windows side of the virtual server, we are all enjoying Microsoft Exchange – I never imagined it could
be so good! I’m looking forward to exploring more functions and applications on the Small Business Server
side. Great job! Thanks for helping our business!”
Dawn Kluchenek, Senior Vice President, SEPS, Inc.
Traffic & Parking Control Company (TAPCO):
“It’s been a year after Dynamics NAV has been implemented at TAPCO and
company sales are up 25% and TAPCO is on its way to having a banner year.
Access to real-time information has almost eliminated the need to pass
paper around the company.
The main difference for me has been being able to better manage our data. We have so much new
functionality and data that we could never have even dreamed of having before. The shop floor data
collection tool has given us the ability to analyze our production efficiencies down to each individual work
cell. In turn, TAPCO is making faster and smarter decisions in managing and receiving customer orders.”
Andy Bergholz, Vice President of Sales, TAPCO