solution overview - fibroblast · • in a call center, centralized staff office, or central...
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Fibroblast’s proprietary, intelli-gent patient-provider matching algorithm guides referrals to the most appropriate in-network providers delivering the high-est quality, lowest cost care.
Fibroblast can be used as ei-ther a stand-alone solution, or tightly integrated with exist-ing EMR, PM, eMPI, analytics, or disease registry systems.
Fibroblast automates the refer-ral and population health man-agement processes by empow-ering providers and their staff with an easy to use, end-to-end referral management platform.
Highlights
SolutionOverviewFibroblast is a mission-driven company, built to ensure that no patient slips through a crack in the healthcare system. Our tech-nology automates the referral management process to improve patient experiences and strengthen healthcare organizations.
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SOLUTION OVERVIEWSOLUTION OVERVIEW
CONTACT US
+1 (800) 396-6463
www.fibroblast.com
Fibroblast, Inc.
222 Merchandise
Mart Plaza
Suite 1230
Chicago, IL 60654
REQUEST DEMO
Real-Time AnalyticsFor business, strategic, and clinical leaders, Fibroblast provides a robust set of reporting and analytics tools that track network leakage, map referral patterns in real time, and report KPIs. Rather than reviewing retrospective claims or EMR data, Fibroblast gives providers and ad-ministrators the ability to act on data up-to-the minute, actively addressing referral leakage, closing gaps in care, and strengthening provider networks.
High-Volume ReferralsWhen deployed with care coordination, population health management, or call center teams, Fibroblast interoperates with analytics and disease registry products to generate and auto-matically send referrals to at-risk patients in high volume. Patients are matched to the highest quality, most appropriate providers based on their specific condition, demographic character-istics, insurance plans, and other relevant criteria.
Post-Acute ReferralsFor post-acute needs, patients can be matched to rehabilitation, long-term care, skilled nursing facilities, palliative care, or hospice providers from any point of care in a health system. Patients can be referred to the appropriate practice and physician at the point of care during a consult, with the direction of a physician or staff member, or through a centralized referral office, using a dedicated staff of referral coordinators.
Urgent and Emergent Point of Care ReferralsWhen deployed at an urgent or emergent point of care, discharged patients can be quickly and easily matched to a primary care, specialty care, therapy, or rehabilitation practice to en-sure patient adherence and full clinical coordination across an episode of care. Patients are matched with the best and most appropriate physician, and Fibroblast’s secure messaging functionality allows clinicians and staff to communicate and send patient records and notes.
Primary & Specialty Point of Care ReferralsWhen deployed at the primary and specialty point of care, medical and administrative staff are able to leverage Fibroblast’s cloud-based platform to conduct the following activities: quick identification and selection of the most appropriate physician for a particular patient; sending of referral requests and relevant clinical and demographic information; scheduling of referral appointments in real-time; and receiving patient status notifications as patients are scheduled and seen.
Here is an overview of our solutions in action.
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SOLUTION OVERVIEW
CONTACT US
+1 (800) 396-6463
www.fibroblast.com
Fibroblast, Inc.
222 Merchandise
Mart Plaza
Suite 1230
Chicago, IL 60654
REQUEST DEMO
• Remote and on-site professional training services• Train-the-trainer programs with IT, administration, and HR staff• Customized support and training materials
Fibroblast understands the need to support clinical and administrative staff to create a seam-less and efficient workflow. Our point-and-click referral management tool lays the foundation for an intuitive, hassle-free referral process that is fast and easy to learn. To support the tool, Fibroblast offers a full range of training options, including:
Training & Implementation Support
Fibroblast can be used as a web-based application, and is accessible on desktops, laptops, tablets, and mobile devices.
Fibroblast is platform-agnostic and can be bi-directionally integrated with the major EMR, practice management, HIE, eMPI, EDW, analytics, and disease registry products. The Fibroblast platform is capable of integration with EPIC, Cerner, Allscripts, and other leading EMR systems.
Interoperability With OtherHealth Information Technologies
• In the clinic, at the point of care with clinical staff• In a call center, centralized staff office, or central scheduling environment• A combination of locations and applications
Fibroblast integrates seamlessly into existing workflows within the clinical setting, with options for deployment to best suit your organization:
Integration with Existing Workflows
Fibroblast offers an industry-leading implementation program, with most deployments com-pleted in weeks instead of months. Taking advantage of Fibroblast’s flexible architecture and configurability, Fibroblast can be deployed as a web-based application to get providers and staff up and running quickly, as an EMR-integrated solution, or both.
Here is a look at our solution implementation.
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SOLUTION OVERVIEWSOLUTION OVERVIEW
CONTACT US
+1 (800) 396-6463
www.fibroblast.com
Fibroblast, Inc.
222 Merchandise
Mart Plaza
Suite 1230
Chicago, IL 60654
REQUEST DEMO
SOLUTION OVERVIEW
Here are some of our key features & capabilities.
Patient-Provider Matching AlgorithmThe cornerstone of Fibroblast’s compre-hensive referral management solution is its proprietary, patient-provider matching al-gorithm that ensures that a given patient is referred to the highest quality, lowest cost, and most appropriate provider. The algo-rithm can be tailored to an organization’s specific strategic goals. Algorithmic factors include, but are not limited to:
Analytics and ReportingFibroblast utilizes and tracks an enormous amount of data to offer a robust and configurable set of reports and analytics for all levels of a health organization. Most importantly, Fibroblast reports on actual referral network activity in real-time, helping a health organization map mar-ket-wide referral patterns to visualize and quantify its leakage challenges. Example reports include, but are not limited to, the following:
• Referral distribution by geogra-phy and physician
• Referral velocity
• Referral volumes by specialty, region, practice, department, physician, procedure, and others
• Benchmarking versus industry best practices
• Referral retention rate
• New patient acquisition rate
• Physician loyalty scores
• Specialty, sub-specialty, or clinical area of interest
• Insurance network
• Proximity to patient
• Network affiliation
• Clinical quality scores
• Patient satisfaction
• Out-of-pocket cost
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SOLUTION OVERVIEW
CONTACT US
+1 (800) 396-6463
www.fibroblast.com
Fibroblast, Inc.
222 Merchandise
Mart Plaza
Suite 1230
Chicago, IL 60654
REQUEST DEMO
Point of Care SchedulingFibroblast’s referral management platform em-powers clinical and administrative staff to sched-ule a patient’s referral appointment at the point of care.
Patient Communication ToolsFibroblast sends messages to patients accord-ing to their communication preferences (e.g., telephone, email, or text message). These messages can include appointment reminders, pre-appointment paperwork, driving instruc-tions, and follow-up messages.
ImplementationSOLUTION OVERVIEW
Here are some of our key features & capabilities.
Closed-Loop Referrals and Care Coordination• Fibroblast enables staff members to securely,
instantly, and electronically transmit a pa-tient’s demographic, clinical, insurance, and referral history information to a consulting provider.
• Providers and staff can communicate in real time using Fibroblast’s secure messaging functionality.
• Each patient referral is tracked in real-time, ensuring transparency for physicians and staff, including whether a patient fails to attend a scheduled consultation.
• After the consult, the consulting provider can send a clinical summary to the referring pro-vider electronically, closing the feedback loop and promoting enhanced care coordination.
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For more information or a live demonstration of Fibroblast’s Referral Management Solution, please contact us:
Fibroblast offers on-going support and service for its referral management platform, including:
Additional Services
• New user on-boarding and training
• Customer support call centers
• Refresher training services
• Virtual troubleshooting
In addition to support, Fibroblast offers tailored services to complement the referral manage-ment platform, including:
On-going Training & Support
• Data management
• Professional consulting services
• Customized reporting and analytics
[email protected]+1 (800) 396-6463www.fibroblast.com
Fibroblast, Inc.222 Merchandise Mart Plaza, Suite 1230Chicago, IL 60654
REQUEST DEMO