1 800-2314-01

Software Build Notice

ShoreTel 14.2 GA21 Version 19.47.9000.0

July 15, 2016

The Software Release Notice provides essential, current information to ensure a successful upgrade and

installation.

Contents Overview ................................................................................................................................................. 4

New for ST14.2 .................................................................................................................................... 4

ST14.2 License Structure ...................................................................................................................... 4

Feature Change Requests (FCR) ........................................................................................................... 5

Important Links ................................................................................................................................... 6

Upgrade Information ............................................................................................................................... 6

Migration from WIN2008 to WIN2012 Procedure: ........................................................................... 6

Very Important Upgrade Tips ............................................................................................................... 6

Upgrade Paths ..................................................................................................................................... 8

V-1 Client Compatibility (Communicator for Windows) ........................................................................ 8

Backup & Restore ................................................................................................................................ 8

IPBX Upgrade Instructions ................................................................................................................... 9

Third Party TSP .................................................................................................................................... 9

KBs & Bulletins ...................................................................................................................................... 10

No Longer Supported (ST14) .................................................................................................................. 10

Windows 2003 Server ........................................................................................................................ 10

Windows 2003 Server Embedded ...................................................................................................... 10

Office 2003 and Office 2007 .............................................................................................................. 11

Installation of DVS server from remoteinstall ..................................................................................... 11

V-1 Clients ......................................................................................................................................... 11

Windows XP Professional (with SP3) (32-bit version) ......................................................................... 11

Internet Explorer prior to IE8 ............................................................................................................. 11

VMware – VSphere ESX/ESXi 4.0, 5.0, 5.1 .......................................................................................... 11

Hyper-V ............................................................................................................................................. 11

2 800-2314-01

ShoreTel Mobility prior to 4.8 ............................................................................................................ 11

T.38 with SIP-BRI8 ............................................................................................................................. 12

Microsoft Exchange 2007 SIP UM server ............................................................................................ 12

IP210 IP Phone .................................................................................................................................. 12

OCS 2007 ........................................................................................................................................... 12

Software and Firmware Versions ........................................................................................................... 12

Version Compatibility ............................................................................................................................ 13

ShoreTel Main Servers (Standalone, and VMware) ............................................................................ 13

ShoreTel Distributed Servers (Standalone, and VMware) ................................................................... 13

ShoreTel Small Business Edition Main Server ..................................................................................... 13

ShoreTel Small Business Edition 100 / Main and Distributed Servers .................................................. 13

ShoreTel Main and Distributed Servers (Hyper-V) .............................................................................. 13

Microsoft Updates ............................................................................................................................. 13

VMware ............................................................................................................................................ 14

Hyper-V ............................................................................................................................................. 14

Internet Browsers for Director ........................................................................................................... 14

Internet Browsers for Diagnostic and Monitoring (D&M) ................................................................... 14

ShoreTel Communicator for Windows ............................................................................................... 14

ShoreTel Communicator for MAC ...................................................................................................... 15

ShoreTel Communicator for the Web................................................................................................. 15

ShoreTel Web Conferencing .............................................................................................................. 15

ShoreTel Connect .............................................................................................................................. 15

ShoreTel Messaging on MAC ............................................................................................................. 16

SoftPhone Headset ............................................................................................................................ 16

Video Camera .................................................................................................................................... 16

Microsoft Office (Outlook and Word) ................................................................................................. 16

Exchange Integration for SIP UM ....................................................................................................... 16

ShoreTel Conference Bridge .............................................................................................................. 16

IM Server ........................................................................................................................................... 16

ShoreTel Contact Center .................................................................................................................... 16

ShoreTel CSTA ................................................................................................................................... 17

Call Quality Monitor .......................................................................................................................... 17

SIP-BRI-8 ............................................................................................................................................ 17

3 800-2314-01

SIParator (Hardware and Software - only model) ............................................................................... 17

ShoreTel Mobility .............................................................................................................................. 17

ShoreTel Communicator for Mobile ................................................................................................... 17

VPN Concentrator (4500. 4550, 5300LF, 5300LF2) ............................................................................. 17

Double Take (Disaster Recovery) ....................................................................................................... 18

ShoreTel Innovation Network (Third Party Partners) .......................................................................... 18

Known Issues (Tips & Tricks) .................................................................................................................. 18

Microsoft Patch KB92533 .................................................................................................................. 18

Disable the IP Phone Failover ............................................................................................................. 18

ShoreTel Communicator Client – Windows VISTA .............................................................................. 18

XP to Vista OS upgrade ...................................................................................................................... 19

MySQL Port Change ........................................................................................................................... 19

V-Switch Min Bandwidth ................................................................................................................... 19

Navigation Menu Changes with ST 12.x and above ............................................................................ 19

SA-100/400 ....................................................................................................................................... 19

End User ........................................................................................................................................ 19

Admin ............................................................................................................................................ 19

Exchange Sync/Outlook ................................................................................................................. 19

Audio Conference .......................................................................................................................... 20

ShoreTel Communicator for Mobile ................................................................................................... 20

Feature Limitations ............................................................................................................................... 20

SA100/400 ......................................................................................................................................... 20

Distributed Database ......................................................................................................................... 21

VMware ............................................................................................................................................ 21

Windows 2008................................................................................................................................... 21

Anti-Virus Software ........................................................................................................................... 22

New Features ........................................................................................................................................ 22

ST12 .................................................................................................................................................. 24

ST12.1 ............................................................................................................................................... 24

ST12.2 ............................................................................................................................................... 25

ST12.3 ............................................................................................................................................... 25

ST13 .................................................................................................................................................. 25

ST14 .................................................................................................................................................. 27

4 800-2314-01

ST14.1 ............................................................................................................................................... 28

ST14.2 ............................................................................................................................................... 28

System Requirements ............................................................................................................................ 28

Main Server Sizing ............................................................................................................................. 28

Minimum Main Server Hardware requirements ................................................................................. 29

DVS Server Sizing ............................................................................................................................... 30

Minimum Distributed (DVS) Hardware requirements ......................................................................... 30

Virtual Environment Sizing: ................................................................................................................ 31

HQ and DVS Virtual Host Requirements (VMware and Hyper-V): ................................................... 31

Virtual Phone Switch Requirements (VMware only): ...................................................................... 31

Virtual SIP Trunk Switch Capacity and Hardware Requirements (G.711 Signaling) .......................... 31

Virtual SIP Trunk Switch Capacity and Hardware Requirements (G.729 Signaling) .......................... 32

Virtual Service Appliance Requirements (VMware only): ................................................................ 32

Virtual SIParator Requirements (VMware only): ............................................................................. 32

Minimum Client Hardware requirements ........................................................................................... 33

Workgroup System Capacities ........................................................................................................... 34

Known Issues ......................................................................................................................................... 35

Un-propagated fixes .......................................................................................................................... 35

Known issues affecting ShoreTel 14 build 19.47.9000.0: .................................................................... 35

Resolved Issues ..................................................................................................................................... 36

Overview Release 19.47.9000.0 is a GA21 build of ShoreTel 14.2.

New for ST14.2 Virtual Switch Virtualized Conferencing and Instant Messaging Virtual SIP Trunking Virtual SIParator Improved Security – Apache/PHP Video SDK

ST14.2 License Structure ShoreTel Virtual Switch Phone License - is a keyed license that supports devices connected to ShoreTel

virtual phone switches. The system requires one license for each device connected to a ShoreTel virtual phone switch.

5 800-2314-01

ShoreTel Virtual SIP Trunk License - is a keyed license that supports SIP trunks connected to ShoreTel virtual SIP trunk switches. The system requires one license for each SIP trunk connected to a ShoreTel virtual SIP trunk switch.

Virtual Service Appliance – use existing web and audio licenses

Feature Change Requests (FCR) This section lists the FCRs that were implemented and approved since the ST14 CR. Customer specific FCRs may

not be included and the FCR number is for internal ShoreTel tracking purposes only.

Introduced

in Build FCR Number FCR Description

19.3.3900.0 533 Director 2 Preview

19.3.6700.0 542 CAS Auto-Answer Disable for Mobility

19.4.8801.0 553 Enhance Communicator in an OCS-Lync environment with ShoreTel

Mobility

19.22.9001.0 565 Add support for Windows Server 2012

591 ShoreTel CSTA Server 64bit Support

19.46.7601 599 Add Enhanced Presence for ShoreTel Conferencing

19.7.1803.0 611 Adding SBE Support

19.41.8601.0 619 Windows 8.1 Support

19.44.2503.0 622 Lync 2013 Support for Presence and Instant Messaging in

Communicator

19.41.5003.0 630 Hyper –V Support

19.42.6503.0 631 Auto-Answer Voicemail playback for Mobility Users

632 IP655 remove haptic support (screen vibration)

802.0.5500.0 633 IP 400 Phones Focus UI improvements

19.42.6503.0 634 ST14.2 Manage built-in resources on SG virtual phone switch

19.43.1700.0 635 Added GAL support

19.42.6503.0 636 Warner MOH Enhancement

19.47.9000.0 644 Office 365 / 2016 Support

19.42.6503.0 645 Support VMware 5.5

19.42.8801.0 ENG-023770 Windows 2k12 R2 64bit (Standard and Data Center)

19.45.1600.0 660 New SBE 100\UC25 2012 R2 Image

19.44.2501.0 662 Double Take 7

19.43.7902.0 669 ShoreTel Connect

19.45.1600.0 670 ST vMini Demo Kit

19.46.4105.0 675 New ShoreTel SA-100 UCB Hardware and Boot image

(Baremetal.iso).

19.46.1802.0 680 More Granular Sizing of Virtual SIP Trunk Switch - Switch

684 Ingate SIParator 5.0.4-rcl

19.45.5101.0 692 Hyper-V 2012 R2 Generation 2

19.46.1802.0 697 VMware vSphere 6.0

19.46.4105.0 702 OAuth2

19.46.1802.0 705 Windows 10 Support Professional and Business

19.45.8701.0 706 Disable system prompt after user’s personal greeting via registry

setting

19.46.1802.0 716 Ingate Firmware 5.0.6 software update

6 800-2314-01

Important Links The ST14.2 Build Notes provide essential, current information to ensure a successful upgrade and installation. This

includes supplemental information to the current ShoreTel documentation suite available on the ShoreTel support

web site (http://support.shoretel.com).

ShoreTel product enhancements will tracked at: suggestion@shoretel.com while the Suggestion Portal webpage

undergoes improvements. ShoreTel uses your feedback to establish content for future releases.

For Country availability status refer to:

http://partners.shoretel.com/product_sales_tools/ip_phone_system/availability/

Upgrade Information

Migration from WIN2008 to WIN2012 Procedure:

A) Upgrade OS option (while upgrading from 32 bit to 64 bit)

1. Backup all the databases

2. Uninstall the Shoreware software

3. Backup and delete/rename Shoreline Data folder

4. Upgrade the OS

5. Copy the Shoreline data folder from the backup to one of the partition drive

6. Install the Shoreware software and during install point the database folder location to copied shoreline data folder

B) Format OS option:

1. Backup all the databases and Shoreline data

2. Save any other information you need from the system as the drive will be wiped out.

3. Uninstall the shoreware software

4. Format the OS to 2012 (select advanced option and format the drive which wipes out everything)

5. Copy the Shoreline data folder from the backup to one of the partition drive

6. Install the Shoreware software (same build as backed up on step 1) and during install point the database folder location to copied shoreline data folder

Very Important Upgrade Tips

7 800-2314-01

1. With ST14.0 a Compatibility Checker has been added that can be run as a standalone tool and it is also included as part of the installation. By running this as a standalone tool this will allow customers to identify, and resolve, problems in advance of the planned maintenance window. The details of the tool can be found in the Planning and Installation Guide.

2. With ST13 and higher Windows 2003 server is no longer supported for ShoreTel Enterprise customers. Those

on Windows 2003 server must migrate to a supported Windows 2008 platform before upgrading to ST14. This does not pertain to SBE customers on ShoreTel provided hardware. More detail is contained within this document.

3. With ST13 and greater a new Third Party TSP package needs to be installed on clients that require TAPI for third party applications (i.e. ShoreTel PSO applications). This installation is included with the Communicator software and further detail can be found later in this document.

4. Starting with ST13, customers may not find all of their contacts in Communicator since this has a new configurable limit. This value can be increased in director under Class of Service (Path: Administration ->Class of Service -> Telephony Features Permissions -> Select a group by name). There is a possible performance side effect, with slower search results, that needs to be considered. Sites with higher server specifications will be see less of a performance impact if this value is increased. With ST12.3 and prior there were no limits on the number of contacts since all contacts were stored on the client side. With ST13 and later this is now stored on the server.

5. With ST12.3 build 17.60.9208.0 and higher there is a new version of uboot which improves robustness and

includes recommended fixes. The new version of Boot ROM (uboot) has changed to 1.1.3.27 for both ½ width and V switches. V switches will download and install the new uboot automatically during the upgrade whereas the ½ width switches require a manual update. Please refer to the Planning and Installation Guide for detailed instructions for manually upgrading the uboot. Abbreviated instructions for those familiar with the procedure are as follows:

a. Telnet or SSH to the half-width switch (non V-switch). b. Go to Shell by typing “gotoshell”. c. Enter the command uboot_update on the CLI. Do not turn off the unit until the operation is

complete. d. Exit the shell by typing “exit”. e. Select option “4” from the STCLI to reboot the switch. f. Verify uboot version in Quick Look under the Voice Switch Maintenance page.

6. ShoreTel Communicator Server Side Call History: Prior to ST 12 the call history was stored on the client computer. With ST 12 the call history is now stored on the Server and as a result none of the previous call history will transfer to the server history database after the upgrade. Further details are in the ST 12 Release Notes.

7. Roll backs may fail and the ShoreTel configuration database will become corrupt. It is highly recommended to backup and copy your Shoreline Data folder prior to attempting to upgrade. It is also recommended to back up your Call Detail Records (CDR) database as well. This is separate from the ShoreTel configuration database. If you have an archive database, please make a backup of that database as well prior to proceeding with the upgrade.

8. At the very beginning of the upgrade an error message could be displayed if invalid characters are detected in

the Client User Name. Supported characters are, “ a-z A-Z 0-9 . - _ “. Please allow enough time in your maintenance window to make these changes to the user names. This check for invalid characters is before the upgrade starts and it is necessary to reboot in order to correct any unsupported user names. A log file containing the usernames with the invalid characters will be referenced in the error message.

8 800-2314-01

9. Please note the installer upgrade will take more time than expected from previous releases due to a backup of

the configuration database and CDR database as part of the installation process. It is still recommended to make a backup of your system prior to upgrading should the process fail and force a rollback situation.

Upgrade Paths The following direct server and client (ShoreTel Communicator) upgrade paths are supported for this release:

ShoreTel 12/12.1/12.2/12.3 all CR/GA builds ShoreTel 14.2

ShoreTel 13 all CR builds ShoreTel 14.2

ShoreTel 13.1/13.2/13.3 all GA builds ShoreTel 14.2

ShoreTel 14 all CR builds ShoreTel 14.2

ShoreTel 14.1 all GA builds ShoreTel 14.2

Direct ShoreTel 14.2 upgrades from versions prior to those listed above are not supported. Prior versions must first upgrade to a supported direct upgrade path.

V-1 Client Compatibility (Communicator for Windows) To utilize all the client features, please upgrade all ShoreTel clients to the same release as the server.

ShoreTel Communicator Clients on ShoreTel 13.x and 14.1 are supported with a ShoreTel 14.2 server except as

noted below. If you use the V-1 client new Communicator features, that are made available in the versions greater

than the client version being used, may not be available for your end-users.

Personal and Professional Clients are the only clients to be supported in a V-1 implementation. All other client

types (Workgroup Agent, Workgroup Supervisor, and Operator) will not be supported in V-1 client implementation

Outlook Client Integration - If an outlook version support is dropped from version 14.2 servers, then versions 13.x

and 14.1 clients are not supported.

Platform support - If a particular platform support for client is dropped from the version 14.2 release then 13.x

and 14.1 clients are not supported.

Contact Center – ST13.x and 14.1 features will work for Contact Center clients as long as they do not upgrade the

Contact Center software.

Video -The Video session between clients running version 13.x/14.1 and 14.2 is not supported

IM - May cause a problem if the IM Server configuration is changed or modified. To utilize all the client features,

please upgrade all ShoreTel clients to the same release.

Citrix/WTS – V-1 implementations are no longer supported.

Softphone clients - No longer supported in a V-1 configuration

Backup & Restore These procedures apply for ST11.x and higher.

Backup

Configuration DB:

(ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba --add-drop-

database --routines --single-transaction --port=4308 --databases [database_to_backup]> [backupfile.sql]

9 800-2314-01

CDR Database:

(ShoreWare Path)(Command Path)\mysqldump.exe --user=root --password=shorewaredba --add-drop-

database --routines --single-transaction --port=4309 --databases [database_to_backup]> [backupfile.sql]

Restore

Configuration DB:

(ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba --port=4308

[database_to_restore]< [backupfile.sql]

CDR Database:

(ShoreWare Path)(Command Path)\mysql.exe --user=root --password=shorewaredba --port=4309

[database_to_restore]< [backupfile.sql]

IPBX Upgrade Instructions ShoreTel recommends you make a backup of the Shoreline Data directory and all subdirectories contained in the

Shoreline Data directory and MySQL database prior to performing the upgrade.

1. Download the ShoreTel Software to a location that can be accessed from the Headquarters and Distributed Voicemail Servers (DVS). Extract software from zip file (if zipped).

2. Make a back-up of your existing database before upgrading your system. 3. Upgrade the Headquarters server first. 4. Run the setup.exe program to extract and launch the program. Answer the questions in the dialog

boxes presented as appropriate for your site. 5. Reboot the server when prompted. 6. Upgrade any DVSs by using the Remote Server Software and running setup.exe 7. Answer the questions in the dialog boxes presented as appropriate for your site. 8. Reboot the server when prompted. 9. Logon to Director and upgrade the ShoreGear switches by restarting them. They will automatically

upgrade. Please be aware the V-switches may take up to 45 minutes to upgrade and regain connectivity.

10. As switches regain connectivity, restart ALL the IP Phones being managed by each switch (with the except for the IP400 series phones). The phones will automatically upgrade their firmware. Please note that all IP Phones must be upgraded to obtain the new firmware.

11. To get the latest firmware for the IP400 Series phones use the Diagnostic and Monitoring (D&M) Tool to upgrade them.

12. ShoreTel Communicator client upgrade is required unless supporting the V-1 feature where the client upgrade is recommended.

Third Party TSP With ST13 and greater a new optional Third Party TSP package needs to be installed on clients that require TAPI for third party applications (i.e. ShoreTel Professional Service applications) . This software can be found in the ThirdPartySupport folder included with the Communicator software.

Caution: when upgrading to the next build provided make sure to upgrade Communicator for Windows first and then upgrade the 3rd Party TSP package.

There are three methods to install 3rd Party TSP package on Client OS’s for 3rd Party Applications.

Method 1: Run Setup

1. Perform fresh install or upgrade of Communicator for Windows. Configure Communicator. 2. Install 3rd Party TSP package.

10 800-2314-01

3. Follow the default settings and finish the installation. Then reboot the client machine. 4. Now it is ready to use the 3rd party applications.

Method 2: GPO push of entire TSP package larger sites. Refer to Planning and Installation Guide for GPO push details. Method 3: Use the Professional Services App upgrade link w which will point to the HQ server for the correct location of the TSP package to install Installation of Third party TSP package on a Terminal Server/Remote Desktop Session Host (Citrix and WTS/RDS):

1. Perform a fresh install or upgrade of Communicator for Windows. 2. Install the 3rd Party TSP package. 3. Go to Start/Programs/Control Panel/ Phone and Modem. 4. Select My Location > Click on Advanced. 5. Select “ShoreTel Remote TAPI Service Provider” and click on Remove and then click on OK. 6. Open command Prompt and navigate \Program Files\ShoreTel\ShoreTel 3rd Party and run TSPinstall -i

StServer HQ servername (IP address) * Go to Start/Programs/Control Panel/Phone and Modem/My Location/ Advanced Tab.

7. You should see ShoreTel Remote TAPI Service Provider. 8. Now it is ready to use 3rd party applications.

KBs & Bulletins This section contains selected KBs and Bulletins you should be aware of for ST14.2. For an inclusive list of all

bulletins refer to the ShoreTel support site. You will need to be logged into http://support.shoretel.com/ before

clicking the links below.

Area Description Link

IP930D Full channel static when making calls between IP930D and MGCP endpoints with ST proprietary encrypt set.

KB17373 IP930D (DECT) with heavy

static on calls

Hyper-V Hyper-V requires Server 2012

AN14008 Deploying ShoreTel

Servers under Microsoft Hyper-V 3.0

No Longer Supported (ST14) The following is a list of ST14 unsupported software and features. This is not a complete list but is used to capture

the main components. For a complete list of what is supported refer to the Planning and Installation Guide.

Windows 2003 Server ShoreTel Enterprise Windows 2003 Server is not supported for ShoreTel Enterprise customers. Sites on Windows 2003 are required to migrate to a supported Windows OS version before upgrading.

Windows 2003 Server Embedded ShoreTel Enterprise Windows 2003 Server Embedded is not supported. ShoreTel offers a number of upgrade options.

11 800-2314-01

Office 2003 and Office 2007 Office 2003 and Office 2007 is no longer supported on the clients. ShoreTel customers with ShoreTel Communicator installed on client machines running Office 2003 or Office 2007 must uninstall Outlook integration/Calendar integration before upgrading to a higher release of Office. Once MS Office has been upgraded, the client must be re-installed with the local System Administrator account and reboot the client machine. Outlook and calendar integration must be re-installed for ShoreTel Communicator to work properly. The integration steps are not necessary if the end user is not integrating their Communicator with Outlook/Calendar.

Installation of DVS server from remoteinstall Installation of the DVS server by going to http://server_name/shorewaredirector/remoteinstall will no longer work. To upgrade any Distributed Voicemail servers, please use the “remote” folder and select setup.exe on the DVD or from the download links.

V-1 Clients 1. Softphone support is removed for V-1 client 2. V-1 configurations are no longer supported on Citrix/WTS 3. V-1 is only supported for Personal and Professional license types. Workgroup Agent, Workgroup

Supervisor, and Operator License types are not supported for V-1 clients.

Converged Conferencing • Converged conferencing prior to 7.1 is not supported

• Call Handling Mode and Calendar Integration have been removed and are not supported. Customers desiring this feature will need to migrate to the SA-100/400

Windows XP Professional (with SP3) (32-bit version)

Internet Explorer prior to IE8

VMware – VSphere ESX/ESXi 4.0, 5.0, 5.1

Hyper-V 1. Hyper-V 2.0 or earlier 2. Windows 8 Pro Hyper-V

ShoreTel Mobility prior to 4.8

ShoreTel supplied SBE / Distributed Servers (Branch Office Bundles)

Dell OptiPlex Servers with embedded Windows Server 2003 OS (Telecom Edition 1.1)

Note: Small Business Edition customers can take advantage of the SBE server upgrade program by

using SKU 60158 Kit, Sm Business Edition Server Replacement SBE Server Replacement, or provide

their own server.

12 800-2314-01

T.38 with SIP-BRI8

Microsoft Exchange 2007 SIP UM server

IP210 IP Phone Notice can be found at: http://partners.shoretel.com/news/view.php?id=8461658762892217615

OCS 2007 OCS 2007 – Is no longer supported as of ST13.

Software and Firmware Versions Build Date: June 28, 2016 Build Date IP Phone 400 series firmware): May 30, 2016 Build Date IP Phone IP930D: March 23, 2016 Engineering Build Number: 19.47.9000.0 Server Software Version: 19.47.9000.0 (View on Director Server Maintenance Page) Distributed Software Version: 19.47.9000.0View on Director Server Maintenance page) Client Software Version: 19.47.9000.0 (View in the Client’s Help About screen) MCM Client Version: 19.47.9000.0 Switch Firmware Version: 19.47.9000.0 (View in QuickLook) Switch (1/2-width) Boot ROM Version: 1.1.3.29 (View in Director Voice Switch Maintenance Page) Switch (V-switch) Boot ROM Version: 1.1.3.29 (View in Director Voice Switch Maintenance Page) Switch (full width) Boot ROM Version: 8.2.232.0 or greater (View in Director Voice Switch Maintenance Page) Switch SG24A Boot ROM Version: 8.2.241.0 or greater (View in Director Voice Switch Maintenance Page) IP-110 Firmware Version: S03.9.10 (View in Director IP Phone Maintenance page) IP-115 Firmware Version: S01.3.9.10 (View in Director IP Phone Maintenance page IP-212K Firmware Version: S12.3.9.10 (View in Director IP Phone Maintenance page) IP-230 Firmware Version: SEV.3.9.10 (View in Director IP Phone Maintenance page) IP-230g Firmware Version: SEV.3.9.10 (View in Director IP Phone Maintenance page) IP-265 Firmware Version: S36.3.9.10 (View in Director IP Phone Maintenance page) IP-530 Firmware Version: S26.3.9.10 (View in Director IP Phone Maintenance page) IP-560 Firmware Version: S26.3.9.10 (View in Director IP Phone Maintenance page) IP-560g Firmware Version: S6G.3.9.10 (View in Director IP Phone Maintenance page) IP-565g Firmware Version: S6C.3.9.10 (View in Director IP Phone Maintenance page) IP-655g Firmware Version: SWE.4.4.14 (View in Director IP Phone Maintenance page BB-24 Firmware Version: SBB.3.9.10 (View in Director IP Phone Maintenance page) IP8000 Firmware Version: 4.5.2(9) (View in IP8000 GUI Maintenance page) IP8430M Handset (EMEA DECT Phone) v0355_B16 (View in IP8430M Manager or handset) IP8630M Handset (EMEA DECT Phone) v0355_B16 (View in IP8630M Manager or handset) IP8830M Handset (EMEA DECT Phone) v0355_B16 (View in IP8830M Manager or handset) IP8660M Multi-Cell Base (EMEA) v0355_B16 (View in IP8xxxM Manager or handset) IP930D Phone (DECT Phone): SD1.0.0.63 (View in Director IP Phones page) IP930D Phone Application Version v.63 (View in Diagnostics & Monitoring) IP930D Phone Boot Version v.56 (View in IP930D Manager or handset) IP930D Phone handset firmware v.95 (View in IP930D Manager or handset) IP930D Phone Base station firmware v.95 (View in IP930D Manager or handset) IP930D Phone Repeater firmware v.39 (View in IP930D Manager or handset) IP420 Firmware Version 802.2.1200.0 (View in Director Diagnostics & Monitoring IP Phones page)

IP480 Firmware Version 802.2.1200.0 (View in Director Diagnostics & Monitoring IP Phones page) IP480g Firmware Version 802.2.1200.0 (View in Director Diagnostics & Monitoring IP Phones page)

IP485g Firmware Version 802.2.1200.0 (View in Director Diagnostics & Monitoring IP Phones page)

13 800-2314-01

Version Compatibility This build of ShoreTel software was tested and is supported on the following OSs, platforms, and applications.

ShoreTel Main Servers (Standalone, and VMware) Windows Server 2012 R2 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 (Standard or Datacenter Editions) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions) with SP1 (64-bit version)* Windows Server 2008 R2 (Enterprise or Standard Editions) (64-bit version)* Windows Server 2008 (Enterprise or Standard Editions) with SP2 (32-bit version)

*Please note: Current install base users must upgrade to a build which supports Windows 2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS first, verify their entire system has been upgraded to that version or higher, back-up their newly upgraded 32-bit system before migrating over to Windows 2008 R2 Server (64-bit). See Planning and Installation Guide for further details on migration path recommendations.

ShoreTel Distributed Servers (Standalone, and VMware) Windows Server 2012 R2 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 (Standard or Datacenter Editions) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions) with SP1 (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions) (64-bit version) Windows Server 2008 (Enterprise or Standard Editions) with SP2 (32-bit version)

ShoreTel Small Business Edition Main Server Windows Server 2012 R2 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 R2 (Embedded Edition) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions) (64-bit version) Windows Server 2008 R2 (Embedded Edition) (64-bit version) Windows Server 2008 (Enterprise or Standard Editions) (32-bit version)

ShoreTel Small Business Edition 100 / Main and Distributed Servers Windows Server 2012 R2 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 (Standard or Datacenter Editions) (64-bit version) Windows Server 2012 R2 (Embedded Edition) (64-bit version) Windows Server 2008 R2 (Enterprise or Standard Editions) (64-bit version) Windows Server 2008 R2 (Embedded Edition) (64-bit version) Windows Server 2008 (Enterprise or Standard Editions) (32-bit version)

ShoreTel Main and Distributed Servers (Hyper-V) Windows Server 2012 R2 (Standard or Datacenter Editions only) (64-bit version) Windows Server 2012 (Standard or Datacenter Editions only) (64-bit version) Windows Server 2012 R2 (Standard or Datacenter Editions only) Gen 1 and Gen 2 (64-bit version)

Microsoft Updates This build was tested with all available and automatically installed Microsoft Server updates as published

on or before June 24, 2016.

Please search technical knowledgebase at http://support.shoretel.com with "Microsoft Updates" for up to date information.

To research a particular update, please visit the Microsoft website at: http://www.microsoft.com/security/default.mspx

14 800-2314-01

VMware

VMware – Support for ShoreTel HQ and DVS servers, Virtual SIP Trunk and Phone switches, Virtual Service Appliance and Virtual SIParator is as follows (this includes support for High Availability and VMotion):

VMware ESXi 5.5 & 6.0

VMXNet3 Virtual adapter not the E1000

The following two VMware features are not supported:

1. Fault tolerance not supported. This feature is not supported by VMware across multiple CPUs. 2. Snapshots not supported. These can consume significant CPU and memory resources impacting

system operation.

Note: Unless specifically stated in the Innovation Network App Notes, third party solutions are not

supported on ShoreTel virtual machines. Please check with the third party solution vendor for their

compatibility in a virtual environment and their level of support with virtual machines.

Hyper-V Hyper-V – Support for ShoreTel HQ and DVS servers for high-availability.

Hyper-V 6.3

*Note: Hyper-V Replica or Snapshots can only be performed during service shutdown periods.

The following Hyper-V features are not supported: 1. ShoreTel Professional services and 3rd party applications installed on HQ or DVS servers such as

Call Recorder. 2. Double Take

Internet Browsers for Director Internet Explorer 9.0 Internet Explorer 10.0 Internet Explorer 11.0

Internet Browsers for Diagnostic and Monitoring (D&M) Internet Explorer 10.0 Internet Explorer 11.0 Mozilla Firefox 30.0

ShoreTel Communicator for Windows Windows Vista (Business Edition or Enterprise) with SP2 (32-bit version / 64-bit version) Windows 7 (Professional or Enterprise) (32-bit version / 64-bit version) Windows 7 (Professional or Enterprise) with SP1 (32-bit version / 64-bit version) Windows 7 (Professional or Enterprise) with SP2 (32-bit version / 64-bit version) Windows 8 (all versions, including 32 and 64 bit) Windows 8.1 (all versions, including 32 and 64 bit) Windows 10 (Professional or Enterprise) (64-bit) (Embedded Outlook NOT supported) Windows 2012 Standard Terminal Server (64bit) Windows 2012 R2 Standard Terminal Server (64bit)

15 800-2314-01

Citrix XenApp 6.5 on Windows 2008 SP2 (32-bit version) [Isolation Mode is not supported] Citrix XenApp 7.5 on Windows 2012 R2 (64-bit version) [Isolation Mode is not supported] Citrix XenDesktop 7.5 on Windows 2012 R2 (64-bit version) [Isolation Mode is not supported]

ShoreTel Communicator for MAC MAC OS 10.7.X

MAC OS 10.8.X

MAC OS 10.9.X

MAC OS 10.10.X (Yosemite)

MAC OS 10.11.X (El Capitan)

ShoreTel Communicator for the Web Safari 7.0 on MAC MS Internet Explorer 9.0 MS Internet Explorer 10.0 (Windows 8) MS Internet Explorer 11.0 (Windows 8) MS Windows 10.0 EDGE Firefox 30.0

Adobe Flash 11.5

ShoreTel Web Conferencing Safari 8.0.3 on MAC MS Internet Explorer 9.0 MS Internet Explorer 10.0 MS Internet Explorer 11.0 Firefox 35.0.1

Adobe Flash 11.5

ShoreTel Conferencing Viewer

JAVA JRE 1.6.0.15 or higher

ShoreTel Connect ShoreTel Connect for Sky Scribe ShoreTel Connect for Sky Fax

Requires build 19.43.7902.0 and greater. Available to U.S. Customers only. Connect Support Entitlement: The

Connect site Authorized Contacts are entitled to contact ShoreTel directly for Connect services. These contacts

only include the Connect account creator and whomever they add to the Authorized Contacts in their Connect

account. Example, a customer who is currently on Partner Support creates a Connect account. Upon Connect

account creation they will receive and email with the ShoreTel support contact information allowing them to

contact ShoreTel directly: Contact ShoreTel Sky Support at skysupport@shoretel.com or (877) 776-6729.

Additionally, the ShoreTel TAC Support number (800) 742-2348 has been updated to include voice menu

options for Connect.

- Feature overview and FAQs: http://partners.shoretel.com/product_sales_tools/solutions/connect/

- Documentation: http://support.shoretel.com/kb/?id=Connect_1_0

- Troubleshooting tips: http://support.shoretelsky.com/articles/Informational/ShoreTel-Connect-Services-Troubleshooting

- Authorized Contacts: http://support.shoretelsky.com/articles/Informational/Account-AuthorizedContacts?q=authorized%20contacts

16 800-2314-01

ShoreTel Messaging on MAC iChat 6.0.2

SoftPhone Headset The SoftPhone feature is compatible with most USB-based headsets that use standard Windows USB driver. ShoreTel does not support Bluetooth headsets that connect directly to the PC's Bluetooth port. The user experience with Bluetooth headsets has proven to be disappointing in office environments because of interferences from corporate WiFi networks. However, the ShoreTel SoftPhone is compatible with headsets such as the Plantronics Voyager Bluetooth system that connects the Bluetooth headset to the PC via a USB base.

Video Camera Logitech QuickCam Deluxe for Notebooks

Logitech QuickCam Pro 9000 for Business

Logitech B525 HD Webcam

Logitech HD Pro Webcam C910

Logitech HD Pro B910 HD Webcam

Logitech HD Pro 9000

Logitech Quickcam Pro 9000

Logitech Webcam Pro C905

Logitech Quickcam Pro for Note-books

Logitech QuickCam Orbit/Sphere AF

Logitech Deluxe M/N V-UBE 43

Logitech WebCam HD C310

Logitech QC Pro 5000

Logitech HD C510

Logitech QC Messenger V-UBC 40

Logitech Webcam C600

LifeSize Room 4.7.19(3) and 4.7.17

Microsoft Office (Outlook and Word) Office 2010 (32bit and 64bit version)

Office 2013 (32bit and 64bit version)

Office 2016 (32bit and 64bit version)

Office 365 (32bit and 64bit version)

Exchange Integration for SIP UM Exchange 2010 SP1

ShoreTel Conference Bridge 7.1.3b4657-32 (Communicator for Windows integration removed in this release)

IM Server Microsoft Lync 2013 Standard/Enterprise Editions

Microsoft Lync 2010 Standard/Enterprise Editions SA-100/400 Converged Conferencing 7.1

ShoreTel Contact Center Contact Center Versions 8.0 and 9.0

17 800-2314-01

ShoreTel CSTA CSTA version 1.0.30.0 for use with Lync 2010. CSTA will run on Main and DVS systems on these Windows Server platforms:

1. Windows Server 2008 32 (Standard, Enterprise)

2. Windows Server 2008 R2, 64 (Standard, Enterprise)

3. VMware VSphere 5.0 and 5.1

Call Quality Monitor System Monitor 1.1 (ShoreTel independent)

SIP-BRI-8 Version R3.T 2006-10-04 T.38 is not supported

SIParator (Hardware and Software - only model) Release 5.0.4

ShoreTel Mobility ShoreTel Mobility Routing 7.0, 7.1 and 8.0

ShoreTel Mobility Router Appliances: MR2000, MR4000, and MR6000

ShoreTel Communicator for Mobile Restriction: ShoreTel Communicator for Mobile is not supported on the DVS

Blackberry 83xx series (Curve) BlackBerry 8500 series (Curve) BlackBerry 88xx series Blackberry 89xx series Blackberry 90xx series (Bold) Blackberry 91xx series (Pearl2) BlackBerry 9500, 9520, 9530 series (Storm) BlackBerry 9550 series (Storm2) Blackberry 96xx series BlackBerry 9700 series (Bold) Nokia E63 series Nokia E71 series Nokia E72 series Nokia E75 series Nokia E90 series Nokia Surge 6790 Nokia X6 Samsung Blackjack II *iOS Devices *For supported iOS versions and devices refer to the ST Communicator for Mobile, not to be confused by the ShoreTel Mobility Client.

VPN Concentrator (4500. 4550, 5300LF, 5300LF2) VPN Concentrator 4500/4550, FW 11.6.1RC4 VPN Concentrator 5300LF/5300 LF2, FW 11.6.1RC4

18 800-2314-01

Double Take (Disaster Recovery) Double Take 6.0.2 Double Take 7

ShoreTel Innovation Network (Third Party Partners) For a list of Third Party products and the Certified Versions Please refer to the Member Solutions & Contacts link

posted on the website URL: http://www.shoretel.com/partners/technology/certified_partners.html

Known Issues (Tips & Tricks)

Microsoft Patch KB92533 When Installing/Upgrading if you run into an error “The system administrator has set policies to prevent this

installation”, you will need to install KB925336 security update from Microsoft and a reboot of the Server is

required:

http://www.microsoft.com/downloads/details.aspx?FamilyId=8EFFE1D9-7224-4586-BE2B-

42C9AE5B9071&displaylang=en

Disable the IP Phone Failover Disable the IP Phone Failover feature in Director when upgrading from 12/12.x/13; otherwise a failover condition

will be induced upon the upgrade. The failback is not automatic. It is a manual process to move the users back to

their primary switch and not the spare switch.

Steps to temporarily disable IP Phone Failover across Sites

1) Log into Director 2) Go to Quick Look page 3) Ensure the checkbox is checked “Temporarily Disable IP Phone Failover Across Sites”

ShoreTel Communicator Client – Windows VISTA Please be aware upon installing the ShoreTel Communicator client on Windows Vista, there is a User Account

Control prompt timeout parameter of 2 minutes after which the operation is cancelled automatically without user

interaction. Please respond to the dialog to continue with the installation otherwise, the installation will fail. This

is only occurring on the manual client installs on Vista and will not be encountered by a silent install.

So if you have users complaining that the setup failed unexpectedly on Vista, ask them whether they saw the User

Account Control dialog. Microsoft is aware of this issue, but they don’t have a solution at this time.

ShoreTel customers with ShoreTel Communicator installed on client machines running Windows XP and upgrade to Windows Vista must execute the client install after having upgraded the OS to Vista with the local System Administrator account and reboot the client machine for CM to work properly.

If multiple clients are being upgraded as part of a “silent install,” then the system administrator must push the

executable with administrative privileges through Active Directory. (Please refer to the “Desktop Installation”

chapter in the Planning and Installation Guide for more information on Microsoft Active Directory or for more

information on performing silent client installs.).

19 800-2314-01

XP to Vista OS upgrade When upgrading the OS from XP to Vista Business/Vista Enterprise (32-bit version), must upgrade the OS before installing/upgrading the ShoreTel Communicator client.

MySQL Port Change The MySQL port has changed for the configuration database (4308) and the CDR database (4309).

V-Switch Min Bandwidth Minimum required available bandwidth to install a V-switch is 64kbps. Using this minimum bandwidth, the firmware upgrade can take more than 30 minutes.

Navigation Menu Changes with ST 12.x and above New Database called shorewarewebbridge running on port 4308 New tables in the CDR database – webattendee and websession Switches menu changed to Platform Hardware. It contains 2 submenus Voice Switches / Service

Appliances and Conference Bridges. Legacy Conference Bridges are displayed under Conference Bridges Application Servers menu will have two submenus

o HQ/DVS (HQ and Remote Servers) o IM Servers (Office Communicators and Conference Bridges) o V-switches and Service Appliance 100/400 are not listed under the Application Servers menu

EventLog and Services menus are removed from the Navigation pane Services | VoiceMail will display the VoiceMail Server statistics Services | Conferencing | Service Appliance will show the usage statistics Reporting | Reports | Web Conference

SA-100/400

End User 1-62392223 - iCalendar is NOT supported for recurring conferences 1-41077481 - In the WTS environment, it is not possible to start desktop sharing and import presentations

using Windows Presenter. As a workaround Java Presenter should be utilized instead

Admin 1-40260951 – When an Instant Conference is started for a two-party call connected via a SIP tie trunk, the

URL for the web conference does not appear in the participant’s call cell in Communicator for Windows. This is as designed

1-127853039 – IE 10 on Windows 8 OS is supported, however users may find Director pages blank after viewing SA100/400 page. The workaround is to resize the browser or to enable IE compatibility mode. See KB16868

1-59479831 – SA100/400 - Accelerator driver causes Mac boot camp installation to fail Workaround is to uninstall the driver and then install Boot Camp. ShoreTel cannot fix this. See KB16484

Exchange Sync/Outlook

1-57763124 - Conference updated in OWA does not get updated by Outlook. It could still get updated by Exchange Sync if it is enabled.

1-66134782 - Outlook: setting multiple recurring exceptions in outlook does not work properly. Example: User1 creates a daily recurring UCB conference in Outlook. If User1 goes to calendar view and changes tomorrow's and the day after tomorrow's time to different times, there is a chance that the first change would get reverted back. End user would actually see that first change gets reverted.

20 800-2314-01

Audio Conference 1-73969806 - Send Digits on a SA-100 call doesn't work correctly when using the Dialer Pad with Windows

Communicator. When this happens you need to use the phone. Issue is experienced if the call is via SIP trunk.

ShoreTel Communicator for Mobile If Upgrading from Below ShoreTel 12. Must uninstall then install the new version due to an application name

change in ST12. If it is upgraded it will have both applications.

Refer to the ShoreTel documentation for installation and upgrade instructions.

Some “Communicator for Mobile” features are limited to User’s that have an IP Phone set as their primary phone.

If the User is a Mobility only user the following features are available.

No. Feature

Mobility 8.0 GA

IP Phone Cell Voice with

Data Cell Call with no Data

1 Make Call Yes No No

2 Answer Call Yes No No

3 Hang-up Yes Yes Yes

4 Mute/Unmute Yes No No

5 Hold/Un-hold Yes No No

6 Transfer Yes No No

7 Conference Yes No No

This will be fully documented in the ShoreTel Mobility 8.0 GA Release Notes.

Feature Limitations

SA100/400 Call Me feature not working over SIP Tie Trunk By default, the SA100/400 belongs to a User Group called Audio Conference. Any

restrictions on calling need to be configured in this User Group or the SA100/400 needs to be assigned to a different User Group.

IM/Presence: When a user is switched from OCS 2007/Legacy Conference Bridge to a SA100/400 for IM/Presence, that user will no longer be able to IM and view the presence of users that are not on the same SA100/400 appliance

DMZ considerations o SA100/400’s are NOT supported in a mixed deployment where some SA100/400’s

are deployed in the DMZ and some are deployed in the trusted zone. In other words, either all SA100/400s’s are deployed in the DMZ or all SA100/400’s are deployed in the trusted zone.

21 800-2314-01

o The DMZ router MUST support appropriate FTP ALG (i.e. PASV and EPSV) in order for backup/restore to work against a FTP server outside of the DMZ.

o Ports that must be opened are specified in Installation and Administration Guide for SA100/400 under the DMZ deployment section. In addition to all the ports listed in the document, TCP port 4309 must also be opened.

o When configuring a SA100/400 in a DMZ, a valid FQDN MUST be supplied in order for both users inside and outside of ShoreTel to access a web conference.

o SA100/400 requires an email server from the DMZ in order to send an email invite successfully.

Federation: Federation of instant conferences between systems is not a supported feature in the ST14 release; we support the federation only of MeetMe conferences.

Outlook Calendar Integration: Outlook Calendar Integration for SA100/400 is not supported in a configuration in which one user is a delegate for another user and the user tries to create a SA100/400 conference on behalf of another user. The same is true of calendar sharing.

For a recurring Outlook appointment containing a SA100/400 conference, it is not possible to modify the properties of a single occurrence of the conference and have the modification apply to just that one occurrence; the modification ends up applying to all occurrences of the conference.

SA100/400 – Disaster Recovery not yet supported SA100/400 – Partitioning not yet supported SA100/400 – Linux Security Patch utility not yet supported

Distributed Database Distributed Workgroups are not available with the Distributed Database feature enabled.

Distributed Database and Distributed Workgroup cannot both co-exist in this release.

VMware ShoreTel Application Note 10259 and AN10259 and AN10391 must be read. The VMware

deployment requires careful planning using those references. One important consideration is a dedicated NIC especially for sites with voice quality issues.

ENG-072000 – If the ShoreTel server virtual machine (VM) is executed in VMware High Availability (HA) mode, we recommend that VM Monitoring be disabled. There is a known VMware defect in which VMs that have high CPU or memory utilization sometimes delay sending heartbeats to the VMware vCenter server, which causes vCenter to restart the VMs. The problem can be eliminated by disabling VM Monitoring for the ShoreTel VM, or by reducing the monitoring sensitivity to “Low”. The VM Monitoring properties are set using the “Edit Settings…” menu item for the cluster.

Disaster Recovery is not supported on servers running on VMware. We will leverage VMware failover options such as HA.

HA failover option only supported for HQ server. Not for DVMs. In addition, no failback is needed since the VM gets moved to a new host in case of HA failover for HQ.

Fault Tolerance option is not available for HQ severs since it requires only 1 vCPU.

Windows 2008

Windows Server 2008 R2 (64-bit) Current install base users must upgrade to a build which supports Windows 2008 R2 (ST11-16.5.8506.0 or higher) on their 32-bit Server OS first, verify their entire system has been upgraded to that version, back-up their newly upgraded 32-bit system before migrating over to Windows 2008 R2 Server (64-bit). See Planning and Installation Guides for further details on migration path recommendations.

Windows Server 2008 R2 (64-bit) – All of the ½ width switches (non V-switches) in your system that are FTP booted may not be updated to the latest uboot code of ST11 or greater firmware after installing ST11 or greater on a Windows Server 2008 R2 (64-bit). You must

22 800-2314-01

telnet or SSH to the ½ width switch. Go to the Shell. Type the command “uboot_update” without the quotation marks. Do not turn off the unit until the operation is complete.

Windows 2008 Server sp2 (32-bit) o Users with Microsoft PowerShell 1.0 installed may encounter issues when

upgrading from Windows 2003 to Windows 2008 Server. Workaround: Remove Windows PowerShell hotfix and then upgrade to Windows 2008 Server. http://support.microsoft.com/kb/926139

o In order for Single Sign On to work, “ServerName” or “Localhost” has to be added as a Trusted site

o FTP and SMTP services needs to be enabled to start automatically o AD integration should be disabled prior to upgrading the OS from Windows 2003 to

Windows 2008 o 1-34543631 – Firewall should be OFF during installation. The firewall is enabled pop-

up message may appear during upgrade/install even though the firewall is disabled. The issue is the firewall service may be running even though the firewall is already disabled. Workaround: Stop the firewall service during the upgrade.

Anti-Virus Software On the ST Servers, please make sure to exclude the below files on the Virus checker Exclusion page.

c:\Shoreline Data\temp;

c:\Shoreline Data\Database\ShoreTelCDR;

c:\Shoreline Data\Database\ShoreTelConfig;

c:\Shoreline Data\Call Records 2\Data;

(NOTE: C:\ path depends on folder where ShoreTel is installed.)

New Features

ShoreTel Features Release 12/.1/.2/.3

ShoreTel Features Release 13/.1/.2/.3

ShoreTel Features Release 14/.1/.2

System Capacity Increase – 20,000 users

Windows 2003 Server is not supported for Enterprise

Diagnostics and Monitoring

Service Appliance 100 3 new services and 2 combined services

Director 2 Preview

Presence Indication in Outlook 2007/2010 and Office 2007/2010

MySQL DB is now 5.1 Digitally Enhanced Cordless Telephone (DECT)

SIP Trunk Enhancements for Privacy and Call Quality

Redesigned Quick-look

ShoreTel Communicator Support for Windows 8

Microsoft Exchange 2010 with and without sp1 Support

SBE – SIP Fax/VMware IP400 series phones (min supported build 19.6.6705.0)

ShoreTel Communicator for new mobile devices

Client Installer – After the client is upgraded a restart of the client is not required

Windows 2012 Server Support

ShoreTel Communicator for Mac

Several Option and preference changes for Communicator

IP930D Call Quality Statistics

23 800-2314-01

ShoreTel Features Release 12/.1/.2/.3

ShoreTel Features Release 13/.1/.2/.3

ShoreTel Features Release 14/.1/.2

Server-side Call History Several enhancements for the SA-100/400

WTS2012 Support

Communicator Contact Center Agent interface simplification

ShoreTel Conferencing Enhancements

Synchronization with Outlook 2007/2010

Enforcement of scheduled conferences

Outlook schedule delegation

Desktop recording/playback

Virtual Switch

Euro-ISDN features Enterprise Ready SIP Trunking

Virtualized Conferencing and Instant Messaging

Mobile Extension Enhancements

Enhanced Interoperability and API’s

Virtual SIP Trunking

Serviceability Enhancements

File based music on hold

Virtual SIParator

SBE – SIP Fax/VMware Conference Application iOS Improved Security – Apache/PHP

Greeting only VM CDR Enhanced Talk Time CDR Enhanced WAN Calls

Video SDK

Legacy Voicemail TUI Polycom Video Hyper-V 3.0

India Analog Trunk Pulse Dialing

QoS Enhancement Traffic Priority

India Analog Trunk Pulse Dialing

ShoreTel Communicator MAC support for Softphone

Mandatory Registration and Advisory Service

ShoreTel Communicator for Windows support for WebRTC voice engine

Service Appliance 400 ShoreTel Communicator for Windows support for Windows 8

Enhanced BCA/SCA Conferencing

ShoreTel Small Business Edition 100

ShoreTel Communicator: Support added for Microsoft Office 2010 Outlook add-on with Microsoft WTS/Citrix XenApp

Microsoft Office 2013 (32/64-bit) Support

** For more detailed information regarding the above features, please refer to the Planning and Installation Guide for the appropriate release.

24 800-2314-01

ST12 Following features are supported in ShoreTel 12 (minimum build 17.9.2913.0)

System Capacity Increase – 20,000 users

Service Appliance SA-100 o ShoreTel Audio Conferencing Service o ShoreTel Web Conferencing Service o ShoreTel IM Service

Presence Indication in Outlook 2007/2010 and Office 2007/2010

SIP Trunk Enhancements for Privacy and Call Quality

Microsoft Exchange 2010 with and without sp1 Support

ShoreTel Communicator for new mobile devices [BB8500 series (Curve), BB9500 series (Storm), BB9700 series (Bold), Nokia E52 series, Nokia E63 series)

ShoreTel Communicator for Mac (Personal Access) Server-side Call History Video between ShoreTel Systems

ST12.1

Following Features are supported in ShoreTel 12.1 (minimum build 17.21.9592.0)

Communicator for Windows – Contact Center Agent interface simplification Euro-ISDN

o Channel Negotiation o Connected Number

Internet Browser 9 Mobile Extension Enhancements

o A mobile client can be added as an additional phone to a user extension (desktop is preferred phone).

o A mobile client does not require an additional ShoreTel user license. o A mobile client can be added to the list of simultaneous ringing devices for a preferred phone. o If a preferred phone fails, calls are automatically routed to the mobile client. o If the preferred user is inaccessible (Out-of-Service, DND, etc.), the additional phones can still

receive calls via Simultaneous Ringing. o Both the mobile client and the desk phone share a single voicemail box and caller ID. o A Message Waiting Indicator is activated for the mobile client. o Prompts are sent to the mobile client when voicemails are received, read, and deleted. o Outbound calls from the mobile client present the preferred user’s caller ID. o Inbound calls to the mobile client receive the preferred user's caller ID. o A SIP extension is automatically created for the mobile client on the system. o An additional SIP license is not required (but ports must be available on the switch). o A SIP extension is used for management only. o A SIP extension is not displayed in the phone/client directory. o A SIP extension cannot be dialed.

Serviceability Enhancements o Maximum Inter-Site Jitter Buffer (Voice Encoding and Quality of Service) o DiffServ/ToS Byte (Voice Encoding and Quality of Service) o DiffServ/ToS Byte (Video Quality of Service) o Delay After Collecting Digits (IP Phone Option) o Calls in Queue Warning (Workgroup Threshold) o Calls Waiting Time Warning (Workgroup Threshold)

Small Business Edition (SBE) o SIP Fax server support (similar to enterprise) o VMware support (similar to enterprise)

Greeting Only Voicemail - Shorewareconfig Distributed Database – Disk reclaim. Disk space consumed by tables created by MySQL in the ShoreTel ShoreWare

25 800-2314-01

configuration database on the headquarters server and the distributed voicemail servers can be reclaimed by performing a few simple procedures.

ST12.2

Following Features are supported in ShoreTel 12.2 (minimum build 17.41.2420.0)

Legacy Voicemail TUI

India Analog Trunk Pulse Dialing

ST12.3 Following Features are supported in ShoreTel 12.3 (minimum build 17.60.9210.0)

Mandatory Registration and Advisory Service Registration supplies Contact Information which is used by ShoreTel to simplify and enhance

support provided to customers. If registration is not received by ShoreTel within 45 days of installation, access to Director is

denied (Director is locked). Registration can be submitted over the internet or through email.

4. SA-400 Exact same features as SA-100 but higher capacity. Support up to 200 Voice, 100 web, and 2000 IM users 8 x 2.5" Hot-swap Drive Bays (for customizable storage) 650W high-efficiency redundant power supply.

5. ShoreTel Communicator: Support added for Microsoft Office 2010 Outlook add-on with Microsoft WTS/Citrix XenApp

Microsoft Office 2010 Outlook add-on for ShoreTel Communicator for Windows is now supported on Citrix XenApp.

6. Enhanced BCA/SCA Conferencing Bridge Call Appearance/Shared Call Appearance (BCA/SCA) conferencing is enhanced. Calls can now be joined into calls residing on a BCA. A Dropped Conference warning screen prompting a Conference Administrator to continue or

end a conference is added. The display of DNIS for BCA calls is added.

ST13 The following features are supported in ShoreTel 13.

7. Enterprise Ready SIP Trunking

SIP Media Proxy

Full feature parity w/ PRI trunks

Enhanced diagnostics

Trunk Out of Service detection

8. Enhanced Interoperability and APIs

ShoreTel Communicator: Video Interoperability with LifeSize

ShoreTel Communicator: Support for Microsoft Lync

Client Application Server Public API

9. Enhanced User Experience

26 800-2314-01

ShoreTel Communicator for Windows: simplified start-up wizard, new Outlook form for Microsoft Outlook 2007/2010, optimized directory tab access, streamlined importing of personal and public contacts, Option page simplification

ShoreTel TAPI Application

10. ShoreTel Conferencing Enhancements (SA100/SA400)

Optimized synchronization with Outlook 2007/2010

Enforcement of scheduled conferences

Outlook scheduling delegation

Desktop recording playback

ShoreTel Conferencing: simpler Java Plug-in

Simpler user interfaces for audio-only conferencing users

Support for G.729

New ShoreTel Services VMEMSync SysMgmtSvc (Replaces IPCS and some functionality from KadotaUtil) SysMgmtSvc now used JSON. In prior releases it used IIS Com CAS now combines IPDS and CSIS. CSIS is no longer needed and is replaced by CAS DTAS runs as part of the TMS service beginning with this release.

Quicklook Quicklook is redesigned to use Heapstatus tables MySQLConfig and MySQLCDR are no longer shown under Services

MySQL database version is 5.1 The initial upgrade to an ST13 build will be much longer as there is a migration of the

configuration databases and CDR schema upgrade. Migration of the databases from MySQL 5.0 to MySQL 5.1

Significant changes in the Options and Preferences pages of Communicator Options Phones Call Routing page changes

New read-only option under switch CLI that shows the controlling server IP. This is the IP to which the TMS switch is connected

Client Installer – after the client is upgraded,; a restart of the client is no longer necessary Communicator for Windows – Directory view is now with endless scrolling. Options/Preference changes in Communicator for Windows, Communicator for the Web, and Communicator

for Mac Two new pages added – “My Phones” and Incoming Call Routing are added 1. Incoming Call Routing is the another new options page added 2. Incoming Call Routing page will used phone numbers 3. General and quick dialer pages are combined into one page called Customization 4. The Conferencing page is removed

Communicator for Windows Directory View Communicator for Windows directory view will not show dynamic updates Group by Menu will not be available Sort functionality is only available for First Name, Last Name, Company fields

11. SA100 changes (end User) Recordings are now downloadable Java Presenter has a new UI that is now more consistent with Windows. It can now support

multiple monitor mode Users cannot create scheduled conference in the past in Communicator for Web or in

Outlook

27 800-2314-01

Users will see the Start/End time not enforced icon for scheduled conferences because Exchange Sync is not enabled

Users can set time zone information after logging into the web portal Invite page has been updated Outlook plug-in is not supported on Windows 2008 R2 64-bit

ST14 Window Server 2012 Support

Diagnostics and Monitoring Dashboard with graphical date Self-populating Topology Map System Alerts & Events Voice quality monitoring Remote packet capture tool

12. Wireless DECT Phone In-building mobility solution Ideal for up to 25 users per location (North America) (Up to 50 in EMEA/ANZ Full Telephony feature set (IP230 equivalent) For non BYOD smart phone environments

13. ShoreTel Communicator support for Windows 8 14. ShoreTel 400 Series Phones (SIP based VoIP phones) – minimum supported PBX build 19.6.6705.0 and

minimum phone firmware version 801.5.3203.0 IP420 IP480 IP480g IP485g (USB port intended for future use – not supported for undocumented use) New procedure for updating phone firmware

o Unlike the legacy MGCP phones, the phone firmware does not upgrade automatically and needs to be upgraded via Diagnostics and Monitoring page in Director.

The ShoreTel 400 series Phones (IP480g and IP485g) do not support VPN Wireless/Wired Headset Models tested with ShoreTel 400 series phones

o JABRA WIRELESS: 1. JABRA GN9125 Flex DECT Wireless headset 2. GN Netcom Jabra GN 9330e Wireless Headset DECT 3. JABRA Pro 9450 MONO Bluetooth Wireless Headset 4. JABRA GN9120 Wireless Headset

o PLANTRONICS WIRELESS: 1. Plantronics Savi Office WO200 2. Plantronics CS540 3. onics Voyager 500A 4. Plantronics CS55 5. Plantronics CS70 6. Plantronics W01 7. Plantronics WO100

o PLANTRONICS WIRED: 1. Plantroncis HW251N 2. Plantronics AP15 3. Plantronics M12 4. Plantronics M22

o PLANTRONICS WIRED HEADSET CABLE 1. Plantronics 27190-01

(Legacy Plantronics wired headset cables need a minimum 2.5V to work with IP 400 series phones. NOTE: Legacy cables A10 and A10-16 will not work)

28 800-2314-01

ST14.1 15. IP 930D Phone Call Quality Statistics via Diagnostics and Monitoring 16. WTS2012 Support

ST14.2 Virtual Switch

Virtualized Conferencing and Instant Messaging

Virtual SIP Trunking

Virtual SIParator

Improved Security – Apache/PHP

Video SDK

Microsoft Mail embedded in Windows 10 is not supported at this time.

System Requirements

Main Server Sizing

Size

Maximum number of users per System

Maximum number of users

assigned per Server

Maximum System BHCC

Maximum BHCC per server Reports run outside business

hours

Maximum BHCC per server Reports run during business

hours

SMALL BUSINESS CLASS

Small Business Edition

50 50 500 500 Not recommended

Small Business Edition UC Server 20

100 100 1000 1000 Not recommended

(Not supported)

ENTERPRISE CLASS

Small 500 500 5,000 1,000 Not Recommended

Medium 2,500 1,000 25,000 5,000 1,000

Large 10,000 1,000 50,000 10,000 5,000

Very Large 20,000 1,000[1] 100,000 10,000 10,000

[1] For very large deployments (10K to 20K Users), the number of ShoreTel Communicators for Web and Mobile per server is maximum 1,000, but for ShoreTel Communicators for Windows the maximum is 500 per server.

29 800-2314-01

Minimum Main Server Hardware requirements

HQ Server Specs

Size Processor RAM Network

SMALL BUSINESS CLASS

Small Business

Edition Celeron E3400/2.6GHz,1MB,800FSB 2GB 100 Base-T

SBE UC Server20 Celeron E3400/2.6GHz,1MB,800FSB 4GB 100 Base-T or Gigabit

Ethernet

ENTERPRISE CLASS

Small

Intel Core 2 Duo E8400, Single DualCore 3.00 Ghz

or Intel® Core™ i3-540 Processor (4M Cache,

3.06 GHz)

4 GB 100 Base-T

Medium Intel Xeon 5520 Single QuadCore 2.27 Ghz 8 GB 100 Base-T or Gigabit

Ethernet

Large Intel Xeon 5520 Dual QuadCore 2.27 Ghz 8 GB Gigabit Ethernet

Very Large Intel Xeon 5680 Dual Six Core 3.33 GHz 12 GB Gigabit Ethernet

30 800-2314-01

DVS Server Sizing

Size Maximum users per DVS Maximum DVS BHCC

Maximum BHCC per server

Reports run during business hours

SMALL BUSINESS CLASS

Small Business Edition

n/a n/a n/a

SBE 100 UC

Server 20

100 1000 Not recommended

ENTERPRISE CLASS

Small 500 1,000 1,000

Medium 1,000 5,000 5,000

Large 1,000 10,000 10,000

Very Large 1,000[1] 10,000 10,000

Minimum Distributed (DVS) Hardware requirements DVS Server Specs

Size Processor RAM Network

*Branch-

Office Celeron E3400/2.6GHz,1MB,800FSB 2 GB 100 Base-T

Small

Intel Core 2 Duo E8400, Single DualCore

3.00 Ghz or Intel® Core™ i3-540 Processor

(4M Cache, 3.06 GHz)

4 GB 100 Base-T

Medium Intel Xeon 5520 Single QuadCore 2.27 Ghz 8 GB 100 Base-T or Gigabit Ethernet

Large Intel Xeon 5520 Dual QuadCore 2.27 Ghz 8 GB Gigabit Ethernet

Very Large Xeon 5520 Dual Quad Core 2.27 GHz 8 GB Gigabit Ethernet

*This configuration is supported only on servers shipped by ShoreTel as a part of the Branch Office Bundle. Customer provided servers must meet or exceed the Small Enterprise server requirements

31 800-2314-01

Virtual Environment Sizing:

HQ and DVS Virtual Host Requirements (VMware and Hyper-V):

System

Size

Users Call Load

per

Server

(w/o

Reporter)

Cores

per

VM

Processor Host

environment

RAM

per VM

Disk Size

per Main

VM

Disk

Size per

DVS VM

Small

Business

Edition

50 500 2

quad-core Intel Xeon

X5550 processor,

2.66 GHz or similar

4GB 60GB 40GB

Small

Business

Edition

100

100 1000 2

quad-core Intel Xeon

X5550 processor,

2.66 GHz or similar

4GB 60GB 40GB

Small

Enterprise 500 5,000 2

quad-core Intel Xeon

X5550 processor,

2.66 GHz or similar

4GB 60GB 40GB

Medium

Enterprise 2,500 25,000 4

quad-core Intel Xeon

X5550 processor,

2.66 GHz or similar

8GB 150GB 80GB

Large

Enterprise 10,000 50,000 8

quad-core Intel Xeon

X5550 processor,

2.66 GHz or similar

8GB 260GB 130GB

Virtual Phone Switch Requirements (VMware only):

No. of Phones Up to 250 Up to 500 Up to 1000

Memory 2GB 2GB 2GB

CPU * Cores 750MHz 1.5GHz 2.9GHz

Disk 20 GB 20 GB 20 GB

Virtual SIP Trunk Switch Capacity and Hardware Requirements (G.711 Signaling) SIP Trunks with

Advanced Features 1,2

Total Number of Streams 2

Virtual Cores Processor RAM

per VM Disk Size Network

50 200 2 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or Gigabit Ethernet

100 400 4 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or Gigabit Ethernet

200 800 8 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB Gigabit Ethernet

300 1200 12 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB Gigabit Ethernet

500 2000 24 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB Gigabit Ethernet

32 800-2314-01

All other servers should be benchmarked against the table below to ensure equivalent or better performance. CPU

benchmarking is available at: http://www.cpubenchmark.net/ 1. Every core can handle up to 80 to 100 streams in G.711 signaling 2. Basic calls utilize two streams. Each advanced feature (Call Recording, 3-Party Conferencing) requires

one additional stream. Capacity planning needs to take into account usage of advanced features. 3. The numbers in the above table are recommended guidelines, and the administrator is allowed to

overprovision above these numbers or use different processor types. However, the administrator is

responsible for monitoring the performance of their virtual machines, and CPU utilization should not

exceed 75%.

Virtual SIP Trunk Switch Capacity and Hardware Requirements (G.729 Signaling) SIP Trunks

with Advanced Features 1,2

Total Number of Streams 2

Virtual Cores Processor RAM

per VM Disk

Space Network

15 50 1 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or Gigabit Ethernet

25 70 2 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or Gigabit Ethernet

50 130 4 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or

Gigabit Ethernet

100 260 7 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB

100 Base-T or Gigabit Ethernet

300 500 23 Intel(R) Xeon(R) E5-2630v4

CPU @ 2.2GHz 2GB 20GB Gigabit Ethernet

All other servers should be benchmarked against the table below to ensure equivalent or better performance. CPU

benchmarking is available at: http://www.cpubenchmark.net/

1. Every core can handle 20 to 50 streams in G.729 signaling.

2. Basic calls utilize two streams. Each advanced feature (Call Recording, 3-Party Conferencing) requires

one additional stream. Capacity planning needs to take into account usage of advanced features.

3. The numbers in the above table are recommended guidelines, and the administrator is allowed to

overprovision above these numbers or use other processors. However, the administrator is responsible

for monitoring the performance of their virtual machines, and CPU utilization should not exceed 75%.

Virtual Service Appliance Requirements (VMware only):

Audio/web/IM ports 50/50/500 200/200/2000

Memory 2GB 6GB

CPU * Cores 2.4GHz * 4 2.4GHz * 16

Hard Disk (includes

data storage) 100 GB 500 GB

Virtual SIParator Requirements (VMware only):

No. of

Trunks

100 200 1,000

33 800-2314-01

Memor

y 500MB 1GB 2GB

CPU *

Cores 2.9GHz * 1 2.9GHz * 2 2.9GHz * 4

Hard

Disk 20 GB 20 GB 20 GB

Minimum Client Hardware requirements Computer Hardware requirements for running Communicator depend on the Communicator version and the video call resolution. The below table lists the minimum recommended configuration for computers running Communicator.

Communicator Version Processor Vista Processor Windows 7

and Windows 8/8.1

Max Presence Load

Communicator

with Personal

Access

Presence

On

Pentium 4 - 3.0 GHz

with HT or Dual Core

1.6 GHz

Pentium 4 - 3.0 GHz with

HT or Dual Core 1.6 GHz 1 Event/Second

Presence

Off Pentium 3 - 800 MHz Pentium 4 – 1.6 GHz No Presence supported

Communicator with

Professional Access

Pentium 4 - 3.0 GHz

with HT or Dual Core

1.6 GHz

Pentium 4 - 3.0 GHz with

HT or Dual Core 1.6 GHz 1 Event/Second

Communicator with Agent,

Supervisor, Operator Access

(<40 extension presence)

Pentium 4 - 3.0 GHz

with HT or Dual Core

1.6 GHz

Pentium 4 - 3.0 GHz with

HT or Dual Core 1.6 GHz 1 Event/Second

Communicator with Agent,

Supervisor, Operator Access

(<500 extension presence)

Dual Core 1.6 GHz Dual Core 1.6 GHz 1 Event/Second

All Versions, VGA Video Dual Core 1.6 GHz Dual Core 1.6 GHz 1 Event/Second

All Versions, XGA Video Core 2 Quad 2.4 GHz Core 2 Quad 2.4 GHz 1 Event/Second

Communicator

Version

Hard Disk Spacea RAMb Available RAM

Vista W7,

W8/8.1

Vista W7,

W8/8.1

Vista W7,

W8/8.1

Communicator with

Personal Access

Presence

On 2 GB 2 GB 2 GB 2 GB 150 MB 250 MB

Presence

Off 2 GB 2 GB 2 GB 2 GB 100 MB 150 MB

Communicator with Professional

Access 2 GB 2 GB 2 GB 2 GB 150 MB 250 MB

34 800-2314-01

Communicator

Version

Hard Disk Spacea RAMb Available RAM

Vista W7,

W8/8.1

Vista W7,

W8/8.1

Vista W7,

W8/8.1

Communicator with Agent,

Supervisor, Operator Access (<40

extension presence)

2 GB 2 GB 2 GB 2 GB 150 MB 250 MB

Communicator with Agent,

Supervisor, Operator Access (<500

extension presence) 2 GB 2 GB 2 GB 2 GB 150 MB 250 MB

All Versions, VGA Video 2 GB 2 GB 2 GB 2 GB 150 MB 250 MB

All Versions, XGA Video 3 GB 3 GB 2 GB 2 GB 150 MB 250 MB

a. Disc space requirement is for installation on a system without .NET Framework installed previously. Once installed, Communicator requires less than 100 MB disc space.

b. Lists ShoreTel Communicator memory requirements during normal operation. When running other applications on the PC in addition to Communicator, more memory might be required to maintain adequate performance.

Workgroup System Capacities

System and Server Capacities for Workgroups

Size Number of

Agents Per

System

Workgroups

Per System

Workgroups

Supervisors

per System

System BHCC

(Includes all

calls)

BHCC per server

(Includes all calls) -

Reports run at off

business hours

BHCC per server (Includes all

calls) - Reports run at business

hours

SBE 50 50 50 500 500 Not Supported

SBE 100 100 100 100 1000 1000 Not Supported

Small 300 256 128 5,000 1,000 Not Supported

Medium 300 256 128 25,000 5,000

1,000 (on HQ)

5000 (on DVS)

Large 300 256 128 50,000 10,000

5,000 (on HQ)

10,000 (on DVS)

Please note that the Busy Hour Call Completion (BHCC) includes all traffic that can occur in that server – regular

voice calls, workgroup calls, voicemail etc.

35 800-2314-01

Known Issues

Un-propagated fixes In the normal course of development, all bug fixes in the latest version of ShoreTel have not been propagated into ShoreTel 14. Therefore, ShoreTel does not recommend that sites with recently resolved defects, in builds later than shown below, upgrade to ST14 without knowing if those defects are fixed. The known issues section below does not contain all the un-propagated fixes. The most recent releases that have their bug fixes propagated to ShoreTel 14 are as follows:

Release Version Build

12 17.10.4272.0

12.1 17.22.5240.0

12.2 17.41.7085.0

12.3 17.64.1600.0

13 18.8.6604.0

13.1 18.8.2418.0

13.2 18.42.1304.0

13.3 18.62.4400.0

14 19.7.4103.0

14.1 19.23.6202.0

Known issues affecting ShoreTel 14 build 19.47.9000.0:

Defect

Number Description Workaround

ENG-020476 D&M is not showing complete details for some calls on a

virtual trunk switch.

ShoreTel will resolve this

issue in a future release.

ENG-056446 When license limit exceeds for UCB Audio and Web

Configured column should be reset overnight

ShoreTel will resolve this

issue in a future release.

ENG-212992 Calls stuck in workgroup monitor queue ShoreTel will resolve this

issue in a future release.

ENG-337980 After install of 14.2 on Server 2012r2 deployed on VMWare,

mstsc.exe crashes when trying to RDP to another machine.

ShoreTel will resolve this

issue in a future release.

ENG-357358

ECC Agent "External Outgoing NACD calls" are reported as

"Internal Outgoing NACD" calls when PBX Account Code is

used

ShoreTel will resolve this

issue in a future release.

ENG-363776 Windows Server 2012 R2 Remote TSP Binding to Last NIC

Added to Operating System

ShoreTel will resolve this

issue in a future release.

ENG-431958

Workgroup calls intermittently fail to softphone agents who

see on their Communicator "Not enough resources to

complete this operation" IPDS shows TAPI error.

ShoreTel will resolve this

issue in a future release.

ENG-443512 New Font and Emoticon options in Communicator IM chat

window do not work

ShoreTel will resolve this

issue in a future release.

36 800-2314-01

Resolved Issues

See KB17378 for RESOLVED ISSUES in ShoreTel 14.2 This KB Article contains resolved issues for ShoreTel 14.2 Releases. http://support.shoretel.com/