Sodexho Campus Sodexho Campus ServicesServices

Concordia University Concordia University

St. PaulSt. Paul

Who are we?Who are we? Sodexho is the leading food and facilities Sodexho is the leading food and facilities

management services company in North management services company in North America and a America and a member of Sodexho Alliance.member of Sodexho Alliance. Every day more than 120,000 Sodexho Every day more than 120,000 Sodexho employees work to improve the quality of employees work to improve the quality of daily life for our clients and customers all daily life for our clients and customers all over the U.S. and Canada. Sodexho Inc. offers over the U.S. and Canada. Sodexho Inc. offers innovative outsourcing solutions to more than innovative outsourcing solutions to more than 6,000 corporations, health care, long term 6,000 corporations, health care, long term care and retirement centers, schools, college care and retirement centers, schools, college campuses, military and remote sites campuses, military and remote sites throughout North America. Sodexho USA throughout North America. Sodexho USA proudly serves as the official food service proudly serves as the official food service provider for the US Marine Corps. provider for the US Marine Corps.

Who are we at CSP?Who are we at CSP?Eric Goodrich GM

10 years with Sodexho and

Marriott

Bob Wright Resident Dining

Manager21 years w/ Sodexho

Sharon WallsRetail Supervisor

6 years withSodexho

Beth TraversRetail/Catering

3 years w/Sodexho

20 Full-time hourly employees10 Part-Time Student Workers in Catering and Commons Cafe

Events we Cater on Events we Cater on CampusCampus

Art Gallery OpeningsArt Gallery Openings Recital ReceptionsRecital Receptions KnollapaloozaKnollapalooza Welcome WeekWelcome Week Homecoming Street PartyHomecoming Street Party Daily Chapel Coffee and Cookies Daily Chapel Coffee and Cookies GraduationGraduation Wedding ReceptionsWedding Receptions Large ConventionsLarge Conventions Jr High Youth GatheringJr High Youth Gathering PicnicsPicnics Sport CampsSport Camps Board of Regents/Presidents CouncilBoard of Regents/Presidents Council Off-Campus Groups Off-Campus Groups Everything from coffee and doughnuts to served dinners for 400Everything from coffee and doughnuts to served dinners for 400

New in 2006-2007New in 2006-2007 Student Workers (10 part-time employees)Student Workers (10 part-time employees) Commons Café (opened November 06)Commons Café (opened November 06) New Residence Dining Pizza Program (Feb 07’)New Residence Dining Pizza Program (Feb 07’) Smart Market (grab and go retail program) Nov 06’Smart Market (grab and go retail program) Nov 06’ Grill-To-Go (summer 06’ and all school breaksGrill-To-Go (summer 06’ and all school breaks 22ndnd dinner entrée added Jan. 07 (grilled items, quick dinner entrée added Jan. 07 (grilled items, quick

service items, ‘fast-food feel items’.service items, ‘fast-food feel items’. Higher-End Deli Line in resident dining for dinner Higher-End Deli Line in resident dining for dinner

(jan 07)(jan 07) CustoMenu Program 2006CustoMenu Program 2006 Added More Grill Items (Quesadillas, Cheesesteaks Added More Grill Items (Quesadillas, Cheesesteaks

to Union Menu (2006)to Union Menu (2006)

ImprovementsImprovements

Moved Breakfast to Dining Hall in 06’ Moved Breakfast to Dining Hall in 06’ (Increased Breakfast Participation 17%)(Increased Breakfast Participation 17%)

Moved Sunday Meals to Dining Hall in Moved Sunday Meals to Dining Hall in 06’ (Increased Meal Participation 06’ (Increased Meal Participation 26.5%)26.5%)

New Comment Card BoardNew Comment Card Board Increased Participation in Commuter Increased Participation in Commuter

Plan every semester since 2005 Plan every semester since 2005 inceptioninception

AchievementsAchievements ““Double Gold” rating in both Food Double Gold” rating in both Food

Safety and Occupational Safety and Safety and Occupational Safety and Health audits performed by the Health audits performed by the National Safety Foundation in Feb National Safety Foundation in Feb 20072007

All Management Staff Certified in All Management Staff Certified in “Genuine Leadership” 2007“Genuine Leadership” 2007

Sustainability Award 2005 and 2006 Sustainability Award 2005 and 2006 from Food Alliance Midwestfrom Food Alliance Midwest

““CustoMenus”CustoMenus”

Menu Design andMenu Design andPromotion determinedPromotion determinedBy the Sodexho StudentBy the Sodexho StudentBoard of DirectorsBoard of Directors

Menus still customized Menus still customized At the local level to fit At the local level to fit Specific needs/requestsSpecific needs/requests

Customer SatisfactionCustomer Satisfaction Mystery Shopper Program done quarterlyMystery Shopper Program done quarterly ““Circle of Customer Excellence” training Circle of Customer Excellence” training

implemented in 2006-2007 school yearimplemented in 2006-2007 school year ““Rants, Raves, and Craves” comment card Rants, Raves, and Craves” comment card

boards installed in Union and Dining Hallboards installed in Union and Dining Hall Special Buffet Dinners held throughout Special Buffet Dinners held throughout

the year (Thanksgiving, Christmas, the year (Thanksgiving, Christmas, Mexican Fiesta, Valentines Day, Steak Mexican Fiesta, Valentines Day, Steak nights, etc) nights, etc)

Annual Paper Surveys of Customer Annual Paper Surveys of Customer SatisfactionSatisfaction

Customer Satisfaction Customer Satisfaction ResultsResults

YearYear OverallOverall

SatisfactiSatisfactionon

Food Food VarietyVariety

Customer Customer ServiceService

20032003 High 21%High 21%

Moderate Moderate 57%57%

27%27% 42%42%

20042004 High 32%High 32%

Moderate Moderate 52%52%

28%28% 42%42%

20052005 High 53%High 53%

Moderate Moderate 45%45%

45%45% 73%73%

Customer Satisfaction Customer Satisfaction ResultsResults

YearYear Speed of Speed of ServiceService

CleanlineCleanlinessss

CommuniCommunicationcation

20032003 22%22% 63%63% 28%28%

20042004 37%37% 61%61% 66%66%

20052005 73%73% 78%78% 71%71%

Sodexho Campus Sodexho Campus ServicesServices

Our Staff has been serving the Concordia Our Staff has been serving the Concordia Community since 1994 and we strive our Community since 1994 and we strive our best to meet our Companies Mission best to meet our Companies Mission Statement on a daily basis:Statement on a daily basis:

““Our Mission is to create and offer Our Mission is to create and offer services that contribute to a more services that contribute to a more pleasant way of life for people whenever pleasant way of life for people whenever and wherever they come together”and wherever they come together”

Thanks for your partnership and for the Thanks for your partnership and for the opportunity to serve you.opportunity to serve you.