social@ogilvy on: pinterest for brands

March 2012

Pinterest for Brands

2 PINTEREST FOR BRANDS MARCH 2012

Table of Contents

The Purpose of this POV 3

What You Need to Know about Pinterest 4

What You Use Pinterest 5

How Pinterest Can Be Utilized by Brands 8

Brands on Pinterest 10

FAQ 11

About Social@Ogilvy 12


The Purpose of this POV

The purpose of this POV is to inform brands how they can use Pinterest to create a new consumer touch point for

social commerce, to raise brand awareness, and shape brand positioning.

Summary

The #1 driver of consumer purchases is word of mouth recommendations from friends, and Pinterest holds the power to drive authentic “word of eye” recommendations in a way that is changing the landscape of social commerce. The landing page for Pinterest is an endless visual stream of subtle product recommendations from the very people who influence your purchasing decisions – friends and strangers with good taste. This means that there is an endless opportunity for your brand and its products to be seen by Pinterest’s 11.7 million unique monthly users1 as endorsements from friends in the form of repins.

1 Tech Crunch, “Pinterest Hits 10 Million Monthly Uniques,” February 7, 2012, http://tcrn.ch/z59HNt

Pinterest enables users to “pin” images found around the Web into categorized collections, or boards. Think of it like an interactive, shareable scrapbook. Pinterest can capture the brand essence, personality, inspiration for product design, or company culture through visual boards. It could also be used to organically grow your brand’s reach through an influencer re-pinning strategy, to further engage with fans through themed boards, and to inspire consumers to action, perhaps through a “best board” or a “most pins” contest.

Currently availably stats show the average Pinterest user spends 98 minutes per month on the site, compared to 2.5 hours on Tumblr, and 7 hours on Facebook2. Pinterest is most popular in North Eastern states, among females (estimates range from 58% to 70% female), and with visitors ages 25-44 (59% of visitors)3.

2 Id at Tech Crunch3 Heather Dougherty, “Pinteresting Trend in Social Media,” Hotwise, December

22, 2011, http://bit.ly/sdFHNt


What You Need to Know about Pinterest

The basics

� To join, you must request an invite or be invited

� Pin Images, repin others’ images, follow a person or a board

� Pinterest is an open network, so anyone can follow you

The rules

� Pin images from various sources – not just one site

� Be nice and courteous to other pinners

� Credit your sources (link back when applicable)

� Avoid self promotion

Creating brand boards

� Brand pages created & curated by individuals

� Brands must pin form various sources, not just ecommerce site!

� Creatte boards that reflect brand’s essence, design, insipiration for products and services or acompany culture


What You Use Pinterest

When you visit or use Pinterest, there are five main touch points for the experience. Please see images below each description. The touch points are:

� The Landing Page: The landing page for Pinterest is a stream of visual images from people and boards you follow, so the default state of Pinterest is social. To find other pinners, click the Everything drop-down menu and leave a filter Boards by category. When you see a pin you like, you can Like it, leave a comment, or Repin it to one of your own boards (remember to give credit to the original Pinner). If you find a board you particularly like, you can follow its updates or visit the Pinner’s profile and follow all of his or her boards. Like Twitter, it’s an open network, so users don’t require permission and you don’t have to follow people back.


� Pinterest Boards: Pinterest users create boards around various themes, and pin images they see online or re-pin images from other users on Pinterest. Pinning can also be a really valuable tool for people with a specific purpose in mind. For example, new homeowners are turning to Pinterest to find inspiration for home décor and furnishings, and many brides-to-be are replacing their three-ring binders with Pinterest boards filled with hairstyles, dresses, and flowers.

� Pinning Images: To pin items to a board, users must add the official Pin It Button, a simple drag-and-drop browser extension from the Pinterest website. When users come across an image they like, they simply click the Pin It Button and select the corresponding picture. Then, they assign the pin to a board and add a text line, such as, “This is the perfect everyday red bag.” Once pinned, the images hyperlink back to their original online source.


� Social Sharing Features: There are multiple social networking opportunities on Pinterest. You can tweet or share your pins to Facebook to help expand your network across all three platforms. You can also tweet and “Like” other users’ pins, which shares the item as a tweet or as an image in your timeline. This also helps increase online WOM recommendations for specific products, and maximizes the potential for getting in front of a new audience in a more authentic way.

� The Everything Page: The Everything Page is a constant visual stream of literally every up-to-the-minute pin.


How Pinterest Can Be Utilized by Brands

1. Create a social commerce touch point

With 11.7 million UMVs and counting, Pinterest presents an opportunity for brands to expand their audiences by going where the masses are. Consumers are always a step ahead of brands and its important for brands to follow behavior rather than dictate it. Your brand’s presence on Pinterest will create another consumer touch point and a way to be discovered by new people. The visual Pinterest boards would help invite new people into the fabric of your brand by setting a mood or encapsulating a lifestyle, helping users to imagine how your brand’s products, services or culture fit their lives.

2. Grow influencer networks

Brands can leverage Pinterest to find influencers with whom to engage. You can expand your influencer networks by following influential Pinterest users and boards, and repinning items to our own Pinterest boards, giving credit to the influencer. Brands may also choose to engage with influential bloggers and have them curate a board on their Pinterest page. Ask Ogilvy for advice on who to follow and repin, and who might be right to engage offline or on another brand platform.

3. Identify and engage super fans

Pinterest may also be a way to identify natural brand advocates or “super fans.” You can search for your brand’s products and discover who is most frequently pinning about your products and engage with those people. Surprise and delight super fans by rewarding them with products they pin to their boards. Eventually you may create a fan-curated board that allows super fans to add their pins.

4. Increase brand loyalty by sharing your brand’s culture

Pinterest is a fun, inspirational and highly visual atmosphere and your brand has an opportunity to engage fans in new and creative ways. Consider creating boards that align with product or service themes, for example, West Elm categorizes its boards by colors from its design palette, such as “Aquamarine.” Or create a board that reflects your company’s dedication to a CSR initiative. Or, compile pictures of everyday fans and influencers engaging with your brand, such as a board that features pins of people across the globe wearing a retail brand’s clothing.


5. Host contests for further engagement

Perhaps you can host a contest for fans to create the best Pinterest board with your products, and reward the winning fan with items from her board. Or, invite other users to co-create boards on your page around certain themes, and reward the winning team with product or a brand experience. For example, a travel brand can ask Pinners to create mood boards that reflect a destination like the French Riviera, and then reward the winning board with a trip.

6. Inspire repins (and purchases) through bold visuals

As mentioned earlier, the #1 driver of consumer purchases is word of mouth recommendations from friends, and Pinterest holds the power to drive authentic “word of eye” recommendations through a repin endorsement. To accomplish this, you’ll want to make sure that you have high resolution, professional quality, close-up photos to leverage. Photos of products should be taken in a way that enables the viewer to imagine herself wearing the product, engaging with an item, or taking part in the setting. Photos should taken in a way that makes them stand out in the visual stream that is Pinterest. For example, a bold-colored photo or a gray-scale photo might set itself apart from the photo stream.

7. Promote your culture first, products and services second

The trick with Pinterest is to leverage the “soft sell” and promote your brand culture over the products or services themselves. Pinterest is committed to maintaining a non-promotional atmosphere, and the hard sell could get you kicked off the platform. So to create the right atmosphere, think about what your brand has to offer and what the images say to people and what you want to ask, for example:

� A cable brand: “Do you like innovation? We’re innovative too, and here’s a photo of our engineers making the first-ever live-streaming television app for iPhone we made.”

� A fashion brand: “Do you like bold, basic colors? We love everything bright and bold, and this painting by Matisse captures our upcoming line’s color scheme.”

� A home furnishings brand: “Do you enjoy a clutter-free living space? So do we, and here are three books that talk about a clutter-free home.”

� A credit card company or bank: “Do you imagine yourself living a lifestyle of luxury? Here’s a picture from the beach in the Virgin Islands where you could be right now.”

Through play and inspiration, Pinterest might just empower you to become the architect of your brand’s culture.


Nordstrom

Business type: Fashion specialty retailer of clothing, shoes and accessories.

Nordstrom has a dedicated social team that curates its Pinterest boards. The boards showcase seasonal trends and different product categories. It also just started a board dedicated to its in-house spa and salon, as well as a board with photos from inside various stores.

West Elm

Business type: Home furnishing company that designs products for modern living.

West Elm uses Pinterest to curate design inspiration around specific trends, like modernist, color blocking, stripes, etc. This is a great way to visualize trends for customers, who can then click through to the West Elm site and purchase products that fit their chosen aesthetic.

Gap

Business type: Online Retailer

Gap has a few different Pinterest boards including products from their current like, a board featuring denim icons (think Michael Jackson circa 1985 in stone washed jeans), and “Everybody in Gap” – a board that allows anybody to pin images of themselves or others wearing Gap.

Williams-Sonoma

Business type: Retailer of gourmet foods and professional-quality cookware.

Williams-Sonoma’s boards focus on ways to use its various products.

Brands on Pinterest

“Real Simple” magazine

Business type: Print publication that provides creative, practical and inspiring solutions that make life easier.

Living up to its name, Real Simple’s boards focus on making readers’ lives easier. It provides easy hair ideas, a month’s worth of meals, etc.

Whole Foods

Business type: Grocer

Whole Foods’ Pinterest boards provide inspiration for all things food, such as seasonal cooking, hot kitchen decor, and food as art.

Shop It To Me

Business type: Online personal shopping portal/flash sale site.

Shop It To Me uses Pinterest to post curated-style inspiration from around the Web. It also has a board dedicated to its flash sales.


Can I create a brand profile on Pinterest?

You need to request an invite first, and see if Pinterest accepts your invite. If you decide to create a brand page, there will likely be an approval process from Pinterest. Also note that you will not likely be able to post your products if you join as a brand, but rather, will be limited to posting items that speak to your brand’s essence.

What if I want to use an employee as the Pinterest profile? That’s fine too. If you select someone from within your company to host the account, try to find someone who has an eye for the brand aesthetic or culture to share images and photos that reflect the brand’s essence. This person would also have the flexibility to post photos or images of the brand’s product themselves. Consult your Ogilvy rep to determine the best approach.

Does Pinterest cost anything?

No, joining Pinterest is 100% free. You may want to invest hours and money into developing a Pinterest strategy, time for collecting visual assets, and time for pinning.

I want to get started today. What do I do?

Your Ogilvy team can set up time with you to brainstorm ideas, strategize with you and walk you through the steps to develop a timeline and execute an action plan. The social team at Ogilvy can set up time to brainstorm application ideas, strategize about action engagement and walk you through the steps to develop the application.

I heard that there are potential copyright infringements with Pinterest, are those rumors true?On March 24, 2012, Pinterest announced new Terms of Service that further define user rights with respect to images and other aspects of Pinterest, which will be effective as of April 6, 2012. Please consult your Ogilvy representative to learn about how these terms apply to your brand.

FAQ

About Social@Ogilvy

Social@Ogilvy is the largest social media marketing communications network in the world. Named 2011 Global Digital/Social Consultancy of the Year by The Holmes Report, the practice

leverages social media expertise across all Ogilvy & Mather disciplines, offering an extensive list of services within the foundational business solutions – Listening and Analytics; Social Business Solutions; Social Media Marketing and Communications; Social Shopping; Social CRM; Social Care; and Conversation Impact.

For more information, visit social.ogilvy.com and connect with us at www.facebook.com/socialogilvy, www.twitter.com/socialogilvy, www.slideshare.com/socialogilvy.

Contact: [email protected]

social@ogilvy on: pinterest for brands

Technology

pinterest hits

default state of pinterest

visual boards

brand essence

pinterestfor brands

brand awareness

themed boards

creatte boards