Socially responsible banking 2Q 2020

2

DisclaimerThe purpose of this presentation is purely informative and should not be considered as a service or offer of anyfinancial product, service or advice, nor should it be interpreted as, an offer to sell or exchange or acquire, or aninvitation for offers to buy securities issued by CaixaBank, S.A. (“CaixaBank”) or any of the companies mentionedherein. The information contained herein is subject to, and must be read in conjunction with, all other publiclyavailable information. Any person at any time acquiring securities must do so only on the basis of such person’sown judgment as to the merits or the suitability of the securities for its purpose and only on such information asis contained in such public information set out in the relevant documentation filed by the issuer in the context ofsuch specific offer or issue and after taking any professional or any other advice as it deems necessary orappropriate under the relevant circumstances and not in reliance on the information contained in thispresentation.

CaixaBank cautions that this presentation might contain forward-looking statements concerning thedevelopment of our business and economic performance. Particularly, the financial information from CaixaBankGroup for the year 2020 related to results from investments has been prepared mainly based on estimates.While these statements are based on our current projections, judgments and future expectations concerning thedevelopment of our business, a number of risks, uncertainties and other important factors could cause actualdevelopments and results to differ materially from our expectations. Such factors include, but are not limited to,the market general situation, macroeconomic factors, regulatory, political or government guidelines and trends,movements in domestic and international securities markets, currency exchange rates and interest rates,changes in the financial position, creditworthiness or solvency of our customers, debtors or counterparts, etc.These risk factors, together with any other ones mentioned in past or future reports, could adversely affect ourbusiness and the levels of performance and results described. Other unknown or unforeseeable factors, andthose whose evolution and potential impact remain uncertain, could also make the results or outcome differsignificantly from those described in our projections and estimates.

Statements as to historical performance, historical share price or financial accretion are not intended to meanthat future performance, future share price or future earnings for any period will necessarily match or exceedthose of any prior year. Nothing in this presentation should be construed as a profit forecast. In addition, itshould be noted that although this presentation has been prepared based on accounting registers kept byCaixaBank and by the rest of the Group companies it may contain certain adjustments and reclassifications inorder to harmonize the accounting principles and criteria followed by such companies with those followed byCaixaBank. Accordingly, and particularly in the case of Banco Português de Investimento (“BPI”), the relevantdata included in this presentation may differ from those included in the relevant financial information aspublished by BPI.

In particular, regarding the data provided by third parties, neither CaixaBank, nor any of its administrators,directors or employees, either explicitly or implicitly, guarantees that these contents are exact, accurate,comprehensive or complete, nor are they obliged to keep them updated, nor to correct them in the case thatany deficiency, error or omission were to be detected. Moreover, in reproducing these contents in by anymeans, CaixaBank may introduce any changes it deems suitable, may omit partially or completely any of theelements of this presentation, and in case of any deviation between such a version and this one, CaixaBankassumes no liability for any discrepancy.

In relation to Alternative Performance Measures (APMs) as defined in the guidelines on Alternative PerformanceMeasures issued by the European Securities and Markets Authority on 30 June 2015 (ESMA/2015/1057), thispresentation uses certain APMs, which have not been audited, for a better understanding of the company'sfinancial performance. These measures are considered additional disclosures and in no case replace the financialinformation prepared under the International Financial Reporting Standards (IFRS). Moreover, the way theGroup defines and calculates these measures may differ to the way similar measures are calculated by othercompanies. Accordingly, they may not be comparable. Please refer to the Glossary section of the BusinessActivity and Results Report January – June 2020 of CaixaBank for a list of the APMs used along with the relevantreconciliation between certain indicators.

This presentation has not been submitted to the Comisión Nacional del Mercado de Valores (CNMV – theSpanish Stock Markets regulatory authority) or to any other authority in any other jurisdiction for review or forapproval. Its content is regulated by the Spanish law applicable at the date hereto, and it is not addressed to anyperson or any legal entity located in any other jurisdiction and therefore it may not be compliant with therelevant regulations or legal requirements as applicable in any such other jurisdiction.

Notwithstanding any legal requirements, or any limitations imposed by CaixaBank which may be applicable,permission is hereby expressly refused for any type of use or exploitation of the content of this presentation,and for any use of the signs, trademarks and logotypes contained herein. This prohibition extends to any kind ofreproduction, distribution, transmission to third parties, public communication or conversion by any other mean,for commercial purposes, without the previous express consent of CaixaBank and/or other respectiveproprietary title holders. Any failure to observe this restriction may constitute a legal offence which may besanctioned by the prevailing laws in such cases.

Presentation prepared with Group data at closing of 30 June 2020, unless otherwise noted Hereinafter “CABK” refers to CaixaBank stand-alone while “CABK Group” or “Group” refers to CaixaBank Group

3

Index

CAIXABANK IN BRIEF

Page 3

01SOCIALLY RESPONSIBLE

BANKING PLAN

Page 13

02SDG BOND

FRAMEWORK

Page 28

03

4

CaixaBank Group at a glance(1)

IN BRIEF

Leading bancassurance

franchise in Iberia

Solid balance sheet

metrics

A responsible bank with

solid heritage and values

Baa1/BBB+/BBB+/A

• Included in leading sustainability

indices(9)

• Highly-rated brand: based on trust and

excellence in quality of service

• MicroBank: Spanish and European

reference in micro-credit

• Over 115-year history, with deeply

rooted values: quality, trust and social

commitment

(1) Figures as of 30th June 2020 and referring to CaixaBank Group, unless otherwise noted. (2) Market penetration-primary bank among retail clients in Spain aged 18 or above. Source: FRS Inmark 2019. (3) Individual customers aged 20-74 years old with at

least one transaction through digital channels in the last 12 months. (4) # of branches in Spain and Portugal, of which 3,797 are retail branches in Spain. (5) #2 bank by total assets in Spain (based on public information as of June 2020). (6) Core revenues (NII,

net fees, insurance revenues) minus recurrent operating expenses. (7) Including shift to transitional IFRS9. (8) Moody’s, Standard&Poor’s, Fitch, DBRS. (9) Including among others: MSCI Global Sustainability, DJSI, FTSE4Good, Ethibel Sustainability Index (ESI),

STOXX® Global ESG Leaders, CDP A-List.

RoTE (TTM)

1H20 Net profit (€ M)

Recurrent costs 1H20

Core C/I (TTM)

CoR (TTM)

Customers (M)

Preferred bank-Spain(2) (%)

Digital clients-Spain(3) (%)

Branches(4)

Balance sheet(5) (€ Bn)

15.4

24.4%

64.7%

4,460

445.6

NPL coverage ratio

Liquid assets (€ Bn)

LCR eop

CET1/Total capital(7) (%)

Long Term Ratings(8)

63%

107

283%

12.3%/16.0%

Group core operating

income(6) 1H20: +2.6% yoy

-2.6% yoy

205

5.6%

56.7%

0.61%

5

The “bank of choice” for Spanish retail customers

IN BRIEF

Leader in retail banking

Scale & capillarity

Advisory & proximity

Comprehensive product offering

IT & digitalisation

A one-stop distribution model

for lifetime finance and

insurance needs

Retail client penetration (Spain)(1)

Peer 3

Peer 2

Peer 1

28%

17%

17%

14%

The highest digital penetration

Market penetration among digital clients (Spain)(2)

14%

19%

23%

29%

Peer 3

Peer 2

Peer 1

#1 Mutual Funds #1 Life

insurance #1 Health insurance #1 Payments(49%)(3)

(49.9%)

(1) Retail clients in Spain aged 18 or above. Peer group includes: Banco Santander (including Popular), BBVA, Bankia. Source: FRS Inmark 2019.

(2) 12 month average, latest available data as of June 2020. CaixaBank ex BPI; peer group includes: Banco Sabadell, Banco Santander, BBVA. Source: Comscore.

(3) On July 30th 2020, CABK reached an agreement with Global Payments Inc. to sell a 29% stake from its current 49% participation in the share capital of Comercia Global Payments, Entidad de Pago, S.L. The transaction is expected to close during 2H20.

6

Our leading market position generates valuable network effects

IN BRIEF

Leading franchise in Spanish retail banking with strong market shares across the board

POS terminal Turnover

Credit cards turnover

Health insurance

Life-risk insurance

Savings Insurance

Mutual Funds

Pension Plans

Primary bank for businesses

Business penetration

Home purchase loans

Pensions deposits

Payroll deposits

Loans

Deposits

Primary bank for retail clients

Retail client penetration

Mass retail

banking

AuM

Payments

Insurance

Individuals

Businesses

€

27.8%

24.4%

16.2%

27.5%

17.8%

28.7%

23.4%

15.4%

44.4%

17.5%

26.0%

27.8%

26.9%

20.1%

15.6%

28.9%

(1)

(2)

(3)

(3)

(2)

20.4%

15.6%

10.2%

9.1%

14.4%

12.5%

11.3%

42.7%

16.4%

11.2%

5.6%

14.6%

9.1%

23.2%

17.6%

17.8%

(1) 27.8%#1 Retail client

penetration(1) (Spain)

#1 Primary bank for

retail clients(1) (Spain)

24.4%

Customer loyalty and satisfaction lead to sustained growth in market shares

CABK Market share by key products in Spain, % Market share 2007Growth since 2007

(1) Spanish customers older than 18 years of age. Source: FRS Inmark 2019. (2) Deposit included demand and time deposits and loan data to the other resident sectors as per Bank of Spain data. (3) Businesses: firms with turnover €1M-€100M. Latest data for

2019; initial data for 2008 (bi-annual survey). Source: FRS Inmark survey.

Source: FRS Inmark, Social Security, BoS, INVERCO, ICEA, AEF and Cards and Payments System.

2020

• Excellence in Leadership

for its social commitment

in its response to the

COVID-19 crisis.

• Best Bank in Western

Europe

2020

• Best Bank in Spain,

for the 6th consecutive year

• Best Bank in Western

Europe, for the 2nd

consecutive year

7

IN BRIEF

Financial strength: solid P&L and balance sheet metrics

JUN 2020

63

50

7380

89

107

D-15 D-16 D-17 D-18 D-19 J-20

Solid capital well above requirements and internal target

CET1, in % of RWAs(3)

Ample liquidity remains a hallmark

Liquid assets (end of period), in €Bn

LCR(4)

NSFR(5)

TLTRO III

140%

283%

€49.7Bn

230 316

620814

1,047

1,684

1,985

1,705

1,288

2012 2013 2014 2015 2016 2017 2018 2019 2Q20 TTM

Net income evolutionNet income, €M

Significant de-riskingNPL ratio, in % NPAs(2)

-71% 2014-2Q20

5.6%RoTE TTM

8.6%

11.7%

9.7%

7.9%

6.9%6.0%

4.7%3.6% 3.5%

D-12 D-13 D-14 D-15 D-16 D-17 D-18 D-19 J-20

(1) PF ex COVID reserve (€809M as of June 2020). (2) NPLs (including contingent liabilities) + OREO, all gross value. CABK ex BPI, June 2020 vs. 2014 PF Barclays Spain. (3) June 2020 ratio including shift to transitional IFRS9 (11.81% ex transitional IFRS9).

YE19 ratio as reported before dividend adjustment announced in March. Fully loaded until 2018. (4) End of period. (5) End of period. Best estimate according to the new CRR criteria (Regulation (EU) 2019/876 of 20 May 2019).

~11.5%

Internal CET1 target:

2,097(1)

LTD 99%

11.6% 12.4% 11.7% 11.5% 12.0% 12.3%

8.10%

D-15 D-16 D-17 D-18 D-19 J-20 SREP 2020

8

Delivering responsible banking from inception

“I am the most ambitious man in the world:

having no needs of my own, I made mine those of others”Francesc Moragas

Founded “la Caixa” in 1904

1904 2020

IN BRIEF

9

We are a uniquely differentiated bank:

profitability and returns to society are fully aligned

Streamlined organisation of “la Caixa” Group CaixaBank Group: profitability and returns to society are fully aligned2

01

4

20

11

CaixaBank

is listed

“la Caixa” Foundation created; segregating assets (incl. stake in CaixaBank) & liabilities to CriteriaCaixa

20

17

Prudential

deconsolidation

of CriteriaCaixa

(1) Since February 2017. (2) Source: “la Caixa” Foundation Annual Report 2018. (3) 4,771 scholarships awarded since the program inception (until year-end 2018). (4) Refer to CNMV Inside Information register #119. (5) With regard to the current

dividend policy of a cash pay-out of greater than 50% of consolidated earnings, the BoD approved (26 March 2020) to change it, exclusively for the 2020 fiscal year, to a cash pay-out not higher than 30% of reported consolidated earnings. The

BoD also declared its intent to allocate, at least, an amount higher than 50% of consolidated reported earnings as cash remuneration in future fiscal years, once the circumstances which have led to this decision are over.

100%

Welfare program

Other investments

40%(1)

“la Caixa” Social Welfare budget 2019: breakdown in % of total(1)

Cash payout 2020E 2021E(5) >50% 30%

CaixaBank shareholders

FY 2019 24.6%Net income€1,705M

Cash payout(4)

40% stake at CaixaBank owned by

“la Caixa” Foundation

Retail shareholders~580,000

Diversified institutional investor base

IN BRIEF

€545 M

21%

57%

Research

Social22% Culture &

education

Education, exhibitions and post-grad training(2)

Neurodegenerative diseases, oncology, cardiovascular, infectious and other illnesses

>303,900

>223,800

>365,300

Main programmes:

Beneficiaries since program began until

YE2018

Child poverty

Job access

Palliative care

10

Our activity cannot be conceived without a

strong social and sustainability commitment

Inclusive banking1

Sustainability and social awareness in our financial activity2

3 Volunteering and social action

A bank for

everyone

Universal

bankingWe strive to provide the

most widespread

coverage in Spain

Capillarity

Best-in-class omni-

channel platform with

maximum accessibility

Accessibility Microcredit and

social accounts

Microcredit

#1 in Spain

L/t savings and

financial planning

#1 in Spain

Specialised rural

network

“Code of Good

Practices”

For families with

mortgage debt on

primary homes

Promoting green business

Green loans; green bonds; eco-

finance; climate action lines;

green funds (MicroBank)

€44.7M allocated to CABK(2)

branches

From “la Caixa” social budget;

to finance local social projects

Social housing

>18,500 units in stock

of social housing

Fostering diversity

Externally

and internally

~27,000

Deeds in lieu of

foreclosure (1)

Public statement on

climate change

Fostering low-carbon

transition

Managing ESG and climate-

related risks

Integrating ESG risks

into risk management

More than 11,500 social

projects in 2019(2)

Carried out jointly with local

NGOs and associations

Western Europe’s Best Bank for

Corporate Responsibility 2019 Euromoney

(1) Cumulative data since the beginning of the economic crisis. CaixaBank ex BPI.

(2) CaixaBank ex BPI.

As of December 2019.

IN BRIEF

11

Creating long-term value for our stakeholders

(1) Participants in 2 social weeks in 2019.

Quality

Contribute to the financial well-being of our customers and

to the progress of society

Trust Social commitment

Our mission:

Our values:

Creating value for our stakeholders and society at large

15.4 M

>16,800

580,000

Clients Shareholders

35,589Employees Participants in CaixaBank

Social Weeks (1)

Our corporate culture - attributes:

• Committed

• Close

• Responsible

• Demanding

• Honest

• Transparent

• Collaborative

• Agile

• Innovative

People at the core

IN BRIEF

12

Setting the benchmark in responsible banking is and has always been a key priority in the Group strategy

1. Best-in-class in quality of service and reputation

2. Sustainable profitability above cost of capital

3. Optimisation of capital allocation

4. Enhance our leadership in banking digitalisation

5. Retain and attract the best talent

Strategic Priorities 2015-2018

1. Offer the best customer experience

2. Accelerate digital transformation to boost efficiency and flexibility

3. Foster a people-centric, agile and collaborative culture

4. Attractive shareholder returns and solid financials

5. A benchmark in responsible banking and social commitment

Strategic Priorities 2019-2021

Examples of recent milestones

(1) Corporate Social Responsibility.

IN BRIEF

20

15 • Launch of Strategic Plan 2015-18

• CSR Policy approved by the BoD

20

17 • Socially Responsible

Banking Plan approved

by the BoD

Feb

20

18

• CSR(1) Policy

update

• Human Rights

Policy update

• Strategic Plan 2019-21

approved and

presented to the

market (Investor Day)

No

v

20

18

Feb

20

19

• Environmental Risk

Management Policy

• Environmental Risk Committee

• Statement on Climate Change

• Environmental Risk

Mgmt. Roadmap

2019-21

May

20

19

Au

g

20

19

• SDG Bond

Framework

publication

• Inaugural Social Bond – SNP

• Signature Principles

Responsible Banking UNEP FI

Sep

20

19

Dec

20

19

• Join UN

Collective

Commitment to

Climate Action

Jan

20

20 • CDP

A-list

Jul

20

20 • COVID19

Social

Bond - SP

13

CAIXABANK IN BRIEF

Page 3

01SOCIALLY RESPONSIBLE

BANKING PLAN

Page 13

02SDG BOND

FRAMEWORK

Page 28

03

Page 3

Index

14

We are a socially responsible bank and we intend to reinforce it

SOCIALLY RESPONSIBLE BANKING PLAN

Responsible Banking Plan

2019-2021Priorities

Reinforce our culture of integrity and transparency

Build the most diverse and talented team

Foster responsible and sustainable financing

Manage ESG and climate-related risks

Improve efficiency and reduce carbon footprint

Maintain commitment to financial inclusion

Contribute to improve society’s financial culture

Promote social initiatives at local level

0105SOCIAL

ACTION AND

VOLUNTEERING

02

03

04

INTEGRITY,

TRANSPARENCY

AND DIVERSITY

GOVERNANCE

ENVIRONMENTAL

FINANCIAL

INCLUSION

ENVIRONMENTAL

(1) Approved by the BoD in December 2017; aligned with 2019-21 strategic plan with updated KPIs.

15

Strong corporate culture and governance further reinforced

01

02

Socially

Responsible

Banking

Plan

01

ESG – Governance

INTEGRITY,

TRANSPARENCY

AND DIVERSITY

GOVERNANCE Best-in-class

corporate

governance

Responsible

commercial

practices

Fostering diversity

01

02

Process simplificationand information security

Consolidate CSRgovernance with Group vision

SOCIALLY RESPONSIBLE BANKING PLAN

16

Strengthening our culture of integrity, transparency and diversity

01. Integrity, transparency and diversity

(1) CaixaBank ex BPI. (2) Moreover, since mid-2019, CaixaBank has been participating in the second UNEP FI pilot project to implement TCFD recommendations in the banking sector. (3) % of documentation related to product acquisition

that is digitalised. CABK ex BPI. (4) InfoProtect comprises all initiatives aimed at preparing employees against information security risks. Co-founder of APWG EU, one of the main international alliances in matters of cybersecurity (it

represents in Europe the global campaign by topThinkConnect.org). (5) CaixaBank S.A. Considering deputy-director positions in branches type A and B and above.

As of December 2019.

99.2%

Of CaixaBank Employees with

variable remuneration linked to

quality of service

Both AM and Insurance

subsidiaries are

signatories of UN PRI

Responsible commercial practices – focus on responsible advisory

Fostering diversity while taking action to raise awareness

Advanced information

security model with

certified standards

18,075

Employees (sales force)

certified in financial

advisory (1)

Process simplification and information security

Digital processes(3) with 99%

digital signatures

100%

Included in BBG gender

equality index 2019 & 2020

€931M

Invested in IT and

development in 2019 (4)

41.3%

Of management positions are

carried out by women(5) ambition

2021e: ~43%

Programme fostering diversity

(gender, function, generation)

internally and externally

Endorsement of UNEP FI

Principles of Responsible

Banking(2)

INTEGRITY, TRANSPARENCYDIVERSITY

01SOCIALLY RESPONSIBLE BANKING PLAN

17

Best-in-class governance is a corporate priority

GOVERNANCE02

Best-in-class governance practices Board of Directors

SOCIALLY RESPONSIBLE BANKING PLAN

(1) Data as of 30 June 2020, including 1 Director approved by the AGM and PF the changes announced in August 2020 (CNMV ORI #3936), subject to approval by the ECB.

(2) 6 directors representing “la Caixa” Foundation (including 1 director approved by the AGM and subject to approval by the ECB) and 1 director representing Mutua Madrileña.

(3) It does consider changes announced in August 2020 (refer to CNMV ORI #3936).

(4) Includes 6 directors representing “la Caixa” Foundation (including 1 director approved by the AGM and subject to approval by the ECB).

• One share, one vote

• Non-executive chairman separate from CEO

• Reduced number of Directors to 15 (vs. 18 in 2018)

• Lead Independent Director appointed since 2017

• Increased proportion of female Directors: to 40%

(vs. 28% in 2018) % of female Directors on the

Board in the upper range of the Ibex 35

• Protection of minority shareholders and incentives

to foster their involvement

• Significant resources dedicated to best-in-class

Investor Relations programme

Composition and other details(1)

7 Proprietary (2)(3)

1 Executive

7 Independent(3)

15Directors

Women

Independent

40%

47%

“la Caixa” Foundation no longer controls the bank

Board:

15 Directors

40%

“la Caixa” Foundation(4)

CaixaBank Board distribution(1)Reorganisation of “la Caixa” Group

100%

40%

• Reorganisation of “la Caixa” Group in 2014

• Prudential deconsolidation since 2017

• Relationships governed by Internal Relations

Protocol and performed on an arm’s length

7

Independent

7

18

CSR commitment supported by a strong governance structure with BoD supervision

02 GOVERNANCE

Board of Directors: Approval of CSR policy and strategy and supervision of its implementation

Appointments

Committee

• Supervises CSR

performance

• Elevates CSR-

related proposals to

the BoD

Risks

Committee

• Supervises ESG risk

management

• Supervises ESG risk

reporting

Management Committee (C-suite):Approval of policies and main action lines in CSR and reputation

Supervising the Corporate Responsibility and Reputation Committee and the

Environmental Risk Committee (established in 2019). Each of them Chaired by

a C-Suite member (1)

CSR Department

CSR strategy implementation and

monitoring

Transaction Appraisal Unit(3)Reputational Risk Support Service(2)

Environmental Risk Department

Environmental risk mgmt. and related business opportunities

Responsible banking policies

• CaixaBank Code of Business Conduct and Ethics

• CSR policy: strategy & basic operating CSR principles

(updated in 2019, first approved in 2015)

• Socially Responsible Banking Plan (2017)

• Statement on Climate Change (2019)

• Environmental Risk Management Policy (2019)(4)

• Other responsible policies and principles:

• Responsible marketing committees: Transparency;

product

• Remuneration policy:

Updated2019

Code of Business Conduct and Ethics

CSR Policy

Updated2019

New2019

Environmental Risk Policy

New2019

Statement on climate change

o Director remuneration policy: aiming at encouraging conduct that will ensure long-term value generation

o L/t remuneration scheme for exec. directors, C-suite members and other senior managers linked to

CaixaBank’s Global Reputation index (incl. ESG & customer experience/quality metrics)

o Employee remuneration linked to training in internal conduct, compliance and quality of service

o Anti-corruption; Defence; Human Rights; Tax Risk

Mgmt./Control; and Occupational Health& Safety policies

o Environmental and Energy Mgmt. principles; Supplier Code of

Conduct; Personal Data Protection/Security protocol

(1) Corporate Responsibility and Reputation Committee: chaired by the Chief Communication and Sustainability Officer (Executive Director of Communication, Institutional Relations, Brand and CSR); including senior mgmt. members from different

areas; cross-departmental management of ESG matters; with the Management Committee, determines policy and main action lines of CSR and reputational mgmt.; it also sets CSR mgmt. and monitoring measures and reviews and approves CSR

programmes. Environmental Risk Committee: chaired by the CRO; including senior mgmt. members from different areas; cross-departmental mgmt. of Environmental Strategy; identifying, managing and controlling associated risks. (2) With

members of the CSR team and supported by the Compliance department, answering queries from business unit teams concerning Equator Principles, possible violation of responsible policies, CSR/Human Rights and Defence Policies. (3) Cross-

dept., in direct dependence from the Environmental Risk Committee, supporting the Environmental Risk Dept. in the daily decision-making processes. (4) Covering mining, power, infrastructure and agribusiness.

SOCIALLY RESPONSIBLE BANKING PLAN

19

Our environmental strategy

ESG – Environmental

03

Socially

Responsible

Banking

Plan

Promote

sustainable

business

Public

commitment

Manage ESG and climate-related risks

Transparency: periodic

reporting to markets

ALLIANCES &

PARTNERSHIPS

Ongoing working group to implement its recommendations

RESPONSIBLE

ACTION

PUBLIC

POSITIONING

New

2019

Statement on Climate Change

Minimise and

compensate

environmental

footprint

SOCIALLY RESPONSIBLE BANKING PLAN

20

Delivering in responsible action: some examples

Environment: responsible action

(1) In 2019, CaixaBank was ranked 13th in the green loan market Global Mandated Lead Arranger, participating in 11 Green loans (all of them obtained the Green Certificate, based on the Green Loan Principles’ criteria established by the ICMA.

(2) The energy portfolio accounts for 51% of CaixaBank (ex BPI) Project finance portfolio. (3) In 2019, CaixaBank participated in the financing of 28 projects (€2.4Bn) yielding 8,322 MW in renewable energy installed capacity. Installed capacity

since 2011 amounts to >32,000. CaixaBank ex BPI. (4) Including credit, fixed income and equity exposure; definition based on TCFD recommendation. CaixaBank Group.

As of December 2019.

03 ENVIRONMENTAL

Promote

sustainable

business

Manage ESG

and climate

risks

Promoting sustainable business

Managing climate risks: ESG risks integrated in risk management

~ 2%

Green loans (1)

Dedicated team in

environmental risk-

management

~ US$1.5Bn

Total carbon-related asset

exposure(4)

Avoid, minimise, mitigate,

remedy potential risks for

environment or community

Signatory

since 2007

Ongoing working group to

implement its

recommendations

€133M

Green financing

through BPI~ €33MEcological fund by

MicroBank

Environmental risk management plan: Roadmap 2019-2021

• Seize current and future business opportunities within the

commercial strategy

• Reinforce governance for mgmt. of ESG/climate risks

• Roll out taxonomy to structure/ categorise borrowers,

products and services from an ESG/climate perspective

• Develop metrics to monitor ESG/climate risks are within set risk

appetite and expectations

• ESG/climate risk reporting ensuring required disclosure

• Effective communication of ESG and climate risk matters

62%Of the project finance energy

portfolio exposure corresponds

to renewable energy projects(2)(3)

SOCIALLY RESPONSIBLE BANKING PLAN

21

Delivering in responsible action: some examples

03 ENVIRONMENTAL

Environment: responsible action

Minimising the

environmental footprint

100%

Carbon neutral. 1st listed bank

in Spain to offset its carbon

footprint (1)

-80%

Reduction in emissions since

2009(1)(2)

99.5%

Consumed electrical energy from renewable sources(1);

Initiatives to minimize energy consumption (e.g. LED

lighting) reduced electricity consumption by -4.7% yoy

(3)

Minimising environmental footprint

Environmental Plan 2019-21: Key priorities

1

2

3

4

5

Extending environmental commitment to the value chainAction plans for suppliers to assume our environmental values as their own and comply with the acquired commitments

Driving sustainable mobilityActions encouraging sustainable mobility to minimise the emissions of the company, staff and suppliers sustainable mobility plan; process automation

Commitment, transparency and engagementEngagement actions with employees and reinforcing the commitment and public environmental information

Carbon Neutral Strategy Minimising and offsetting all calculated CO₂ emissions

Environmental efficiency Minimising the bank's impact, implementing new energy saving measures and renewing certifications and environmental commitments

2019 2021e

% of CO₂ emissions offset 100% 100%

% in CO₂ emissions (vs. 2015) -11.5% -14.5%

% Renewable energy consumed 99% 99%

% Consumed energy (vs. 2015) -7.0% -10%

% renewed environmental certifications 100% 100%

KPIs

(1) CaixaBank S.A. Carbon footprint verified according to ISO 14064. (2) 27,334 Tonnes in total 2018 emissions were offset in 2019 through the purchase of credits in a Verified Carbon Standard (VCS) approved project in Mexico and re-

forestation in Spain. CaixaBank S.A. (3) First Spanish organization to adhere to RE100, a global initiative including firms committed to 100% renewable energy. CaixaBank S.A.

As of December 2019.

SOCIALLY RESPONSIBLE BANKING PLAN

22

Our activity cannot be conceived without a strong social commitment

ESG – Social

03

Socially

Responsible

Banking

Plan04

05

SOCIAL ACTION AND

VOLUNTEERING:

By people, with

people, for people

Decentralised

social

welfare

Active housing policy

Participation in “la Caixa” volunteering programme

FINANCIAL

INCLUSION:

A bank for everyone

Social and

micro-

financing

Accessibility, proximity, omni-channel banking

Promote financial culture

04

05

SOCIALLY RESPONSIBLE BANKING PLAN

23

Delivering in financial inclusion: some examples

Financial inclusion: a bank for everyone

Social and micro-financing

Accessibility, proximity and omni-channel banking

Financial culture

99,328

Micro-credits granted in

2019 for a total of €725M#1 in micro-finances

in Europe(1)

€91.2M

Ethical fund by MicroBank

94%/100%

Presence in towns/cities with

>5,000/>10,000 inhabitants(2)

87%

Of branches are accessible

(physical disability)(3)

99%

Of ATMs 100% accessible(3),

with design considering all

impairments/disabilities

New plan to

foster financial

culture in society

30 economics and finance

courses/webinars for

shareholders

2,588 participants

CABK Research: creating and spreading knowledge

through economic & CSR research and analysis(3)

(1) Source: “Microfinance in Europe: A survey Report 2016-2017”. European Microfinance Network (EMN), December 2018. (2) In Spain. Moreover, CaixaBank is the only bank in 229 towns and villages in Spain (2019). In Portugal, BPI is present

in 85% of towns and villages with >10,000 inhabitants. (3) 654 reports published by CaixaBank Research and 84 talks given by CaixaBank research economists.

As of December 2019.

20,174

Jobs created with micro-

credit support

CABK Chair for CSR at IESE Business School to

promote and develop responsible practices in businesses

04 FINANCIAL INCLUSIONSOCIALLY RESPONSIBLE BANKING PLAN

24

MicroBank: leading micro-credit institution in Spain and a reference in Europe

Micro-credit outstanding portfolio at YE2019, breakdown

by main category in %

FY 2019

micro-credits granted since MicroBank was created in 2007~955,000

57%

43%

€1,583M

Business(1)

Family

Micro-credits

granted in 2019In # transactions and €M

99,328/€725M

Business micro-credit Family micro-credit

€12,110 Average €/transaction 79,789 Transactions

€5,172 Average €/transaction

€17,200Maximum annual joint

income of applicants(2)

12 years promoting micro-credits

20

07

“la Caixa” creates

MicroBank to promote

micro-credits

20

08

-20

11

Launch of new products:

basic accounts, debit

cards, mutual funds

20

12

20

19

European reference in micro-credits

With support from European institutions

(1) Including entrepreneurs, micro-businesses and social businesses. (2) Maximum amount for the joint income of all applicants is €17,200/year. In order to determine income levels, the poverty threshold of the Spanish National Statistics

Institute (INE) for a family with two children along with the Public Multi-Purpose Income Indicator (IPREM) has been considered.

As of December 2019.

20,174New jobs created with micro-

credit support

9,002New businesses created w/

micro-credit support

42/37% Average applicant age

(entrepreneurs) / % of women44/52% Average applicant age / % of

women (over total applicants)

04 FINANCIAL INCLUSIONSOCIALLY RESPONSIBLE BANKING PLAN

25

Delivering in social action and volunteering: some examples

Social action and volunteering: by people, with people, for people

€44.7 M

Decentralised social welfare

Active housing policy

Participation in “la Caixa” volunteering programme

>16,800

Participants in 2 CaixaBank

Social Weeks in 2019Beneficiaries since beginning of “la Caixa”

Volunteer Programme(2)

54%

Of “la Caixa” Social Welfare

budget managed through

CABK network for local needs

Focused on poverty,

health and disability

>18,500

Units in stock of social

housing(1)

2,629

Housing units contributed

to the Spanish Government

Social Housing Fund (FSVE)

Customer service for

mortgage clients

(SACH) since 2013

Signatory of Good

Practice Code (Spain)

since 2012

>27,000

Deeds in lieu of

foreclosure since 2010(1);

981 in 2019

4,389

Local volunteering activities

in 2019 Social Weeks

(1) CaixaBank ex BPI.

(2) As of 2018.

As of December 2019.

8,867

Beneficiary entities

10,690

Activities targeting

local social entities

>1.6M

05SOCIAL ACTION AND VOLUNTEERINGSOCIALLY RESPONSIBLE BANKING PLAN

26

Sustainability Yearbook 2019

Included for the 8th year in a row

Obtained SAM Bronze class for the

3rd consecutive year

ISS – OEKOM

Top rated in all

categories(1):

Other CaixaBank’s analysts/ESG

ratings with ongoing assessment

The Banker and Brand Finance: Top

500 Banking Brands

Amongst the Top 20 in Europe

Escalating 4 positions up to #66 global ranking

Brand rating improves from AA to AA+

o Environment: #1

o Social: #1

o Governance: #3

Strong sustainability performance: ample recognition by the main sustainability analysts and rating agencies

ESG Indices - Ratings First inclusion

/Last update

Reference

analyst

Next

update

Last

rating

MSCI Rating ESG

DJSI World

DJSI Europe 2012/Sep-19

2015/May-20

2013/Jul-19

S&P

MSCI

ISS-oekom

Nov. 2020

(annual)

Dic. 2020

(biannual)

Sept 2020

(annual)ISS-OEKOM

ETHIBEL Sustainability

Index Europe

Eurozone 120 -

Europe 120

2013/ May-2020

2013/Jul-2019

VigeoEiris

Jul 2020

(annual)

May. 2021

(annual)

FTSE4Good Global

FTSE4Good Europe

FTSE4Good IBEX2011/Jun-20 Evalueserve

June 2021

(biannual)

STOXX Global ESG

A List Carbon

Disclosure

2011/May-20

2013/Jan-20

May 2021

(annual)Sustainalytics

PwC/ EcodesJan. 2021

(annual)

(1) ISS Quality Score. Score scale: 1-10. Scores as of May 2020. Environment: maximum score in risk and opportunities, carbon-climate natural resources. Social: maximum score in human rights, stakeholders/society, quality of product and

brand. Governance: maximum score in compensation and shareholder rights.

Last updated on 26 August 2020.

81 (0-100)

AA (CCC-AAA)

C ”Prime”

“Robust perfomance”

(Dec-2019)

4.4

Medium Risk

A-

(D-/A+)

(1-5)

(D-/A)

(86 environmental;

90 Social)

SOCIALLY RESPONSIBLE BANKING PLAN

27

SDG are integrated into the Strategic Plan and the Socially Responsible Banking Plan 2019-2021

As of June 2020.

SOCIALLY RESPONSIBLE BANKING PLAN

CaixaBank has held the presidency of the Spanish Network of the UNGC since 2012

CaixaBank’s contribution to SDGs

• Financing for companies and the self-employed

• Microcredits for entrepreneurs and businesses

• Social bond

• Investment in R&D

• Job creation

• Alliances directly associated with the SDGs

• Financing based on ESG criteria

• Responsible policies

• CSR governance Framework

• Adherence to the UNEP FI** Principles for Responsible Banking

• VidaCaixa and AM adherence to the PRI

• Verified reporting

• Microcredits

• Extensive reach

• Social Bond

• Social initiatives

• AgroBank

• Active housing policy

28

CAIXABANK IN BRIEF

Page 3

01SOCIALLY RESPONSIBLE

BANKING PLAN

Page 13

02SDG BOND

FRAMEWORK

Page 28

03

Page 13Page 3

Index

29

CaixaBank SDG Bond Framework – Key features and rationale

SDG BOND FRAMEWORK

Bonds issued under

this Framework will

promote the

following SDGs

1. Reinforcing corporate commitment to responsible

banking

2. Fostering responsible business and increasing

customer satisfaction while raising ESG awareness

3. Offering a new investment alternative to ESG

investors

• Aiming at:

CaixaBank supports the UN SDGs while acknowledging the key role played by financial institutions in helping to

mobilise capital for the transition to a low-carbon, resource-efficient and inclusive economy

The SDG Bond Framework developed in 2019 represents a declaration of intent to contribute to the process of

transition to a low carbon economy, efficient use of resources, to financial inclusion and to the economy and

employment in general

• Public, transparent and aligned with the 4 pillars of

ICMA Green and Social Bond Principles (GBP and SBP

2018) and Sustainability Bond Guidelines (SBG 2018)

• It allows for the possibility to issue:

Green bonds (proceeds allocated to green projects only)

Social bonds (proceeds allocated to social projects only)

Sustainability bonds

30

SDG Bond Framework aligns with the four key pillars of ICMA 2018 GBP, SBP and SGB(1)

(1) ICMA Green Bond Principles 2018 (2018 GBP) and Social Bond Principles 2018 (2018 SBP) and Sustainability Bond Guidelines 2018 (2018 SBG). (2) Where a business or project derives ≥90% of revenues from activities that align with Eligibility

Criteria, its financing can be considered eligible for CABK Green, Social, or Sustainability Bond(s). In these instances, the Use of Proceeds can be used by the business for general purposes (as long as it does not fund activities in the Exclusion list).

(3) Expenditures could be considered if compliant with the final EU GBS (Green Bond Standard) definition of Green expenditures. (4) Additional exclusions on top of the exclusions specified in the ESG Management Policies. (5) At least on an

annual basis, the alignment of Eligible Projects with the Eligibility Criteria will be re-assessed. (6) It will be published on CaixaBank’s website.

Use of proceeds

• Net proceeds will be used to

finance or refinance, in whole

or in part, new or existing

Eligible Projects, loans,

investments and expenditures

that meet the categories of

eligibility(2)(3) as established in

2018 GBP/SBP/SBG

• Existing assets assets

initiated up to 3 years prior

to the year of execution of

any Bond issued under this

SDG Framework

• Some activities are excluded

from consideration(4)

DEFINE

Project evaluation

and selection

• A 3-stage process determines

eligibility and selects projects:

i. Business Units nominate;

ii. SDGs Bond Working Group

reviews and shortlists;

iii. Environmental Risk

Committee and Corporate

Responsibility and

Reputation Committee

ratify inclusion or

exclusion(5)

• Additionally: the Compliance

Dept. supervises and monitors

eligibility condition fulfilment

SELECT

Management of

proceeds

• CABK’s Treasury team is in

charge of:

i. Managing and tracking

the proceeds from the

Bonds

ii. Keeping a register

including:

o Principal amount,

maturity, coupon

o List of Eligible Projects

and Eligibility Criteria

o Net proceeds allocated

to the projects

MONITOR

External review

• Second party opinion

obtained from

Sustainalytics(6)

• Allocation of net

proceeds will be subject to

Audit Review by an

external auditor or

independent qualified

provider(6)

• A qualified sustainability

expert is also to be

engaged to assess the

impact of the Projects to

which proceeds have been

allocated(6)

VERIFY

Reporting

• Allocation reporting:

o Information on allocation

of net proceeds to be

provided on an annual

basis, at least, until full

allocation or material

change(6)

• Impact reporting:

o Performance indicators of

Eligible Projects financed

will be provided at least

until all net proceeds have

been allocated(6)

REPORT

SDG BOND FRAMEWORK

31

Use of proceedsGREEN ELIBIGIBLE CATEGORIES

(1) The GHG emissions shall not exceed 100gr CO2e/kWh or any other lower threshold endorsed by the EU Taxonomy.

ICMA GBP category EU-GBS Environmental objective Eligible criteria Including:SDG Target

• Sustainable water and

wastewater

management

• Renewable energy

• Energy efficiency

• Pollution prevention

and control

• Biodiversity

conservation

• Green buildings

• Affordable basic infrastructure

• Access to essential services

• Clean transportation

• Sustainable use/protection of water/marine

resources and climate change mitigation

• NACE: water supply sewerage, waste

management and remediation

• Climate change mitigation

• NACE: electricity, gas, steam and air

conditioning supply

• Pollution prevention/control; transition to circular econ.; waste prevention and recycling; climate change mitigation.

• NACE: water supply sewerage, waste management and remediation

• Protection of healthy ecosystems and climate

change mitigation

• NACE: Agriculture, forestry and fishing

• Climate change mitigation

• NACE: construction, real estate activities

• Climate change mitigation

• NACE: transport and storage

• Activities that increase water-use efficiency and

quality through water recycling, treatment and

reuse (including treatment of wastewater) while

maintaining high degree of energy efficiency

• Activities aiming at financing equipment,

development, manufacturing, construction,

expansion, operation, distribution and maintenance

of low-carbon and renew. energy(1)

• Activities aimed at developing quality, reliable,

sustainable green buildings.

• Activities that expand or maintain access to

affordable, accessible, and sustainable mass

passenger transport systems and related

infrastructure

• Activities that contribute to waste prevention,

minimisation, collection, management, recycling,

re-use, or processing for recovery

• Activities that contribute to the conservation of

terrestrial ecosystems

• Improvements in water quality and use efficiency;

construction and maintenance of new water networks to

improve residential access to water; construction, operation or

extension of water treatment facilities, etc.

• Renewable energy projects including wind, solar and hydro

power (<25MW) with the exception of biomass energy projects, grid and associated infrastructure expansion/development that carries a minimum of 85%

renewable energy, smart grid; etc.

• New construction building develop./renovation of existing buildings which meet recognised environmental standards; commercial bdg. develop. w/energy performance in top 15% nationally and 35% better than local baseline; loans for residential real estate with EPC A and B; etc.

• Metro, tram, high speed passenger train; bicycle

infrastructure; all emission-free transport with direct emissions

lower than 50 grCO2e/p-km; etc.

• Waste collection/recycling (ex incineration or landfill activities),

biogas plants(1) (primarily processing bio waste), fertilizers

from anaerobic digestion or bio waste, waste treatment; etc.

• Afforestation/reforestation programmes with recognised

certifications (FSC, PEFC, or equivalent); rehab of/ new

greenfield woody perennial agricult. plantations (e.g.

orchards, fruit and nut tree), aligned with EU standards

6.3

6.4

7.1

7.2

7.3

9.1

9.2

9.4

11.2

11.6

12.2

12.5

15.2

DEFINE SELECT MONITOR VERIFYREPORT

SDG BOND FRAMEWORK

32

Use of proceedsSOCIAL ELIBIGIBLE CATEGORIES

EXCLUSIONS

• Animal maltreatment

• Asbestos

• Coal mining and power generation from

coal (coal-fired power plants)

• Conflict minerals

• Gambling/adult entertainment

• Hazardous chemicals

• Large scale dams (above 25MW)

• Nuclear power generation

• Fossil fuel

• Oil and gas

• Palm oil

• Soy oil

• Tobacco

• Weapons

Eligible criteria Including:

• Activities that increase access to financial services for underserved

populations

• Activities that improve provision of free or subsidised healthcare, and

early warning, risk reduction and management of health crises

• Activities that expand access to publicly funded primary, secondary,

adult and vocational education, including for vulnerable population

groups and those at risk-of-poverty; activities that improve publicly

funded educational infrastructure

• Bank financing that promotes growth of micro, small and medium

sized businesses in the most economically disadvantaged regions of

Spain (either ranking in the bottom 30th percentile in GDP/capita or in

the top 30th in unemployment rate)

• Loans under MicroBank umbrella to individuals or families located in Spain

with a joint annual income of equal or less than €17,200 without any

collateral or guarantee

• Financing: health care facilities for provision of public and/or subsidisedhealth care services; public training centers in public health care provision and emergency response; public infrastructure and equipment for provision of emergency medical care and of disease control services

• Construction of public schools (primary, secondary and tertiary)

• Construction of public student housing

• Financing educational loans

• Personal loans without any collateral or guarantee for self-employed workers

• Micro-enterprises and SMEs as per the European Commission definition

ICMA SBP category

• Access to essential

services

• Affordable basic

infrastructure

• Access to essential services

• Access to essential

services

• Employment generation

includ. through potential

effect of SME financing

and microfinance

SDG Target

1.4

3.8

3.b

4.1

4.2

4.3

4.4

8.10

DEFINE SELECT MONITOR VERIFYREPORT

SDG BOND FRAMEWORK

33

Asset evaluation and selection process

(1) At least on an annual basis, the alignment of Eligible Projects with the Eligibility Criteria will be re-assessed.

STAGE 3

SDGs Bond Working Group

• Review financial asset(s) and customer, based on both public/non-public information, including a screening for ESG incidents

Co-headed by representatives from the Treasury and Corporate Social Responsibility departments;

further consists of representatives from CaixaBank’s Risk and Business departments

• Assess and confirm the type of Green/Social/Sustainable Asset, its compliance with Framework’s Use of Proceeds categories,

validating the purpose of financing and reviewing compliance with Exclusion criteria

• Assess the benefit of the asset(s) in relation to the Sustainable Development Goals

Environmental Risk Committee

• Reviews shortlisted projects for ratification of inclusion or exclusion in any CaixaBank Green, Social, or

Sustainability Bond(s)

• Submits shortlisted project details, Working Group’s review and recommendation to the Environmental Risk

Committee and the Corporate Responsibility (CR) and Reputation Committee for approval

• Eligible Projects (complying with local laws and regulations as well as CABK’s environmental and social risk policies) are identified from all

lending activities

• Each Business Unit nominates loans to the SDGs Bond Working group

Corporate Responsibility and Reputation Committee

COMPLIANCE

DEPARTMENT

As 2nd line of defense

on reputational risk:

supervises/monitors

fulfilment of eligibility

conditions, on a regular

basis • The selected Eligible Projects are subsequently recorded in the SDGs Bond Register(1)

STAGE 1

STAGE 2

DEFINE SELECT MONITOR VERIFYREPORT

SDG BOND FRAMEWORK

34

Management of proceedsCaixaBank’s Treasury team will be in charge of managing the net proceeds

DEFINE SELECT MONITOR VERIFYREPORT

SDG BOND FRAMEWORK

CaixaBank’s Treasury team will be in charge of managing the net proceeds from Green, Social or

Sustainability bonds

It will also be responsible for keeping a register containing the following information:

o Green, Social, or Sustainability Bond(s) information such as the principal amount, maturity date or the

coupon

o A list of Eligible Projects and the corresponding Eligibility Criteria, as well as a brief description of the

Projects

o The net proceeds allocated to the Projects

In case of asset divestment or if a project no longer meets the Eligibility Criteria, CaixaBank intends to use the net

proceeds to finance other Eligible Projects which are compliant with the Eligibility Criteria of the SDGs Framework

CaixaBank will invest the balance of net proceeds from the Green, Social, or Sustainability Bond(s) issued

unallocated to Eligible Projects, according to the Treasury’s general liquidity guidelines for short- term investments

35

Reporting

Allocation reporting

• Information on the allocation of net proceeds of Green, Social or

Sustainability bonds will be provided on the corporate website on an annual

basis, at least, until all the net proceeds have been allocated and thereafter in

case of material change

Performance indicators on the Eligible Projects financed will be provided, at least until all net proceeds have been allocated. Such indicators include among others:

1. Total amount allocated by SDG and Eligible Criteria

2. The remaining balance of unallocated proceeds

3. The amount and percentage of new financing and refinancing

• # of loans, deposits or insurance products in line

with SDGs or # of people provided with them

• Default rate of loan recipients

• # public hospitals and other healthcare facilities

built/upgraded

• # of residents benefitting from healthcare

• # students

• # loan beneficiaries

• Cubic meters of: water saved/reduced/treated /provided/cleaned; recycled water used

• Energy consumption/cubic meter recycled water

• # jobs created

• # microfinance, micro-enterprise and SME loans

• # people employed by micro-enterp., SMEs, loan recip.

• Location and type of certified green buildings

• # tonnes of CO2 avoided

• Energy consumption (KWh/m2 per year)

• Lengths of tracks built for mass public transport

• # tonnes of CO2 avoided through sustainable transport

• Total GHG emissions in CO2e/p-Km

• Tonnes of waste recycled/reduced/avoided

• Annual GHG emissions reduced/avoided in tonnes

of CO2 equivalent

• Tones or CO2 emissions avoided through planted

forests

• Total land area with restoration

Impact reporting

DEFINE SELECT MONITOR VERIFYREPORT

• The information will contain at least the following details:

SDG BOND FRAMEWORK

36

External review by Sustainalytics deems CaixaBank SDG Framework credible and impactful

(1) This independent verification assessment is published on the CaixaBank website https://www.caixabank.com.

• Sustainalytics considers the financing of projects and companies dedicated to providing (i) access to essential services, (ii) affordable

basic infrastructure, (iii) employment generation, (iv) sustainable water and wastewater management, (v) renewable energy, (vi) energy

efficiency, (vii) green buildings, (viii) clean transportation, (ix) pollution prevention and control and (x) terrestrial and aquatic biodiversity

conservation to have positive environmental or social impacts and to advance the UN Sustainable Development Goals.

• CaixaBank integrates sustainability in its business strategy, committing to support the transition to a sustainable economy while

continuously working towards avoiding, mitigating and remedying those activities that could present a risk for the community and

environment.

• CaixaBank’s internal process of evaluating and selecting projects as well as processes for management of proceeds are aligned with

market practice. In addition, CaixaBank intends to report on the allocation of proceeds on its website on an annual basis.

• The allocation of the net proceeds will also be subject to External Review while a qualified sustainability expert will be engaged to

prepare the impact of the Projects to which proceeds have been allocated and is committed to reporting annually on impact indicators

on its website until full allocation.

Sustainalytics considers CaixaBank’s SDGs Framework aligned with GBP, SBP, SBG and GLP(1)

Sustainalytics is of the opinion that the CaixaBank SDG Framework is credible and impactful and aligns with the

four core components of the Green Bond Principles 2018 (GBP), Social Bond Principles 2018 (SBP) Sustainability Bond Guidelines 2018

(SBG) and Green Loan Principles 2018 (GLP).

FRAMEWORK VERIFICATION – Second party opinion

DEFINE SELECT MONITOR VERIFYREPORT

SDG BOND FRAMEWORK

37

Inaugural Social Bond – SNP CaixaBank €1Bn 5-year Inaugural Social Bond – SNP issued in September 2019

SDG BOND FRAMEWORK

(1) CaixaBank’s SDG Framework, Framework Investor Presentation and Second Party Opinion by Sustainalytics can be found at CaixaBank’s corporate website through https://www.caixabank.com/inversores-institucionales/inversores-renta-

fija/bonos-ods_en.html. (2) SMEs as per the European Commission definition. (3) New financing: all assets originated in the year of issuance and thereafter.

• Inaugural Social Bond 5yr EUR-denominated Senior Non Preferred notes (“SNP”) issued by CaixaBank, S.A.

• Notes issued out of CaixaBank’s €15Bn EMTN programme and governed by Spanish law

• Rated Baa3/BBB/BBB+/AL, by Moody’s/S&P/Fitch/DBRS

Transaction summary

• First transaction framed within the Sustainable Development Goal Framework

published last August. SPO by Sustainalytics(1)

• A Social Bond is fully aligned with CaixaBank’s mission: “Contribute to the financial

wellbeing of our customers and to the progress of society”

• Social Bond Use of Proceeds will advance:

o SDG 1 Access to financial services for underserved populations (families with

joint income under €17,200), without any collateral or guarantee

o SDG 8 Lending in the most economically disadvantaged regions of Spain:

Self-employed workers without any collateral or guarantee; Micro-enterprises

and SMEs(2)

• Net proceeds will be allocated to assets initiated 3 yrs prior to year of issuance

• CaixaBank intends to allocate, at least, 25% of net proceeds to new financing(3)

Use of proceeds

€2.9Bn

66%

34%

Eligible assets –outstanding as of June 2019

Transaction rationale

38

Use of proceeds - Eligible social portfolio

COVID-19 Social Bond - SPCaixaBank €1Bn 6NC5 COVID-19 Social Bond – SP issued in July 2020

(1) SDG Framework, Framework Presentation and Second Party Opinion by Sustainalytics can be found at CaixaBank’s corporate website: https://www.caixabank.com/inversores-institucionales/inversores-renta-fija/bonos-ods_en.html.

(2) Data as of 31 May 2020. (3) Eligible assets as of 31 May 2020, in line with the Framework Eligibility and Exclusions Criteria in the most economically disadvantaged regions of Spain considering loans with partial public guarantee to micro-

enterprises and SMEs only, maturing in 4 or more years. (4) SMEs as per the European Commission definition. (5) Spanish regions either ranking in the bottom 30th percentile in GDP/capita or in the top 30th in unemployment rate. (6) Social

Bond SNP €1bn 0.625% Oct. 2024 issued in Sep. 2019.

SDG BOND FRAMEWORK

Transaction summary

• COVID-19 Social Bond aligned to the Social Bond Principles 6NC5 EUR-denominated Senior Preferred notes (“SP”) issued by CaixaBank, S.A.

• This COVID-19 Social Bond is a Social Bond as defined in the SDG Framework published in August 2019. Framework SPO by Sustainalytics(1)

• Notes issued off CaixaBank’s €25Bn EMTN Programme and governed by Spanish law

• Rated Baa1/BBB+/A-/A by Moody’s/S&P/Fitch/DBRS

Rationale

• A COVID-19 Social Bond aligned to the Social Bond Principles is fully consistent with

CaixaBank’s mission and its strong social commitment with customers and society at

large and in particular with those affected by the COVID-19 pandemic

• Loan-book increased by €13.3Bn year-to-date (+5.8% ytd), including €9.7Bn in already

disbursed loans with a partial public guarantee by ICO to address impacts from

COVID-19 pandemic(2)

• As of 31 of May, Eligible Social Portfolio encompassing “SDG 1: No poverty” and “SDG

8: Decent work and economic growth” that meet CaixaBank SDGs Framework Criteria

represent €4.0Bn, of which €1.7Bn are new loans granted to address COVID-19

pandemic issues(3)

• Use of Proceeds will advance SDG 8: loans granted to micro-enterprises and SMEs(4)

to mitigate the economic and social impacts derived from COVID-19 in the most

economically disadvantaged regions of Spain(5)

• At issuance, 100% of the proceeds will be allocated to COVID-19 loans with a partial

public guarantee granted to micro-enterprises and SMEs originated after the anti-COVID-

19 Royal Decree 8/2020 by the Spanish Government

#WITH YOUMORE THAN EVER

€4.0 Bn

78%

€1.7 Bno/w COVID-19 related(3)

o/w Available post inaugural

Social Bond(6) €3.0 Bn

22%

€3.1 Bn€0.9 Bn

39

APPENDIX

40

APPENDIX 1: Historical perspective

A history that spans over 115 years

1970

is established

190

4

1918

Welfare programme

integrated into the

organisation

Building of significant

industrial portfolio

1977

Opportunity to offer

same services as

banks

198

8

National expansion outside

the original region

20

00

CaixaHolding created

20

07

Internationalisation &

IPO of Criteria CaixaCorp

20

08

Acquisition of Morgan

Stanley Wealth in Spain

20

10

Acquisition of

Caixa Girona

Acquisition of

Banca Civica

Acquisition of

Banco de Valencia

Prudential

deconsolidation from

Criteria

CaixaBank

created and listed

20

11

20

11-1

2

Acquisition of

Bankpime

20

12

20

13

20

14“la Caixa” Foundation

created

Acquisition of

Barclays20

15

20

16

Disposal of BEA/GFI

Disposal of

Boursorama

20

17 Acquisition of

BPI

Launch of

ImaginBank

Full separation from

LCF board

20

18

REP

disposal

100% of BPI acquired

Disposal of RE assets (Lone

Star deal)

20

19

20

20

15.4Mclients

41

APPENDIX 2: Digitalisation

The highest digital penetration

CABK

Market penetration among digital clients(2) in %

Innovative offering – increasing own and third party value-added services

2.6M clients

(1) In Spain. Individual clients 20-74 years old with at least one transaction through digital channels in the last 12 months. Ambition 2021e (Spain): c.70% of digital clients. (2) 12 month average, latest available data as of June 2020. In Spain. CaixaBank

ex BPI; peer group includes: Bankia, Banco Sabadell, Banco Santander, BBVA. Source: Comscore. (3) Average/week in April vs. average/week in February and first half of March. (4) Sales executed via electronic channels (web, mobile and ATM). (5) vs.

pre-covid period. (6) % of documentation related to product acquisition that is digitalised. CABK ex BPI.

o/w ~70% are

omni-channel

64.7%of our clientsare digital(1)

At the forefront of digitalisation

Leveraging IT for commercial effectiveness…

…while boosting efficiency and facilitating compliance

100%

SMART PCs DIGITAL SALES

of consumer

loans(4)

VIRTUAL ASSISTANT (EMPLOYEES AND CUSTOMERS)

+84%Conversations(5)

24%

DIGITAL PROCESSES(6)DIGITAL SIGNATURES AUTOMATION

100%99% 17.2%administrative tasks in

branches (42% 2006)

Most Innovative Financial

Institution in Western Europe

2019

Best Private Bank for

digital culture and vision

2020 – Europe

Tech Project of the Year 2019

“Delivery channels” category

(Biometric ATM’s)

Global Winner Project

2019 - “Analytics & AI”

category

Best Consumer Digital Bank in Spain

and in Western Europe 2019

Best Consumer Mobile Banking app

in the World 2019

1.4M clientscalls/week

during lock-

down(3)

c.+35%

14%

14%

19%

23%

29%

Peer 4

Peer 3

Peer 2

Peer 1

42

Strong cybersecurity standards and protection measuresComprehensive information security and cybersecurity approach

Cyber attacks blocked100%

DJSI points for

information security92

2019 ISO 27001 certification over cybersecurity activities

Established CERT official through a team of specialists (100% externally certified), trained and prepared 24/7 to prevent,

detect and take action when facing any cyber threat. Active cooperation with other national and international CERTs

Contingency Technological Governance framework designed, developed, and certified, in accordance with ISO 27031

standard, ensuring implementation of best practices in ICT Readiness for Business Continuity (IRBC) areas

Information security policy last updated in November 2019

Advanced cyber security model externally certified

Continued training for all employees and security awareness for employees and clients

Since 2015, Infoprotect integrates all the security awareness initiatives aimed at all employees to protect information and to

foster a company-wide culture of global security

Bimonthly security newsletter with security news and recommendations

Monthly phishing simulation campaign

Face-to-face training sessions

New (June 2019) quarterly newsletter for Now and credit card clients with security tips (CaixaBankProtect)

Outperforming in benchmarks

790

790 Average Average

92

72 Average

7.5

6.8

Invested in

information security >€50M

Employees that have

taken cybersecurity

courses98%

(2)

(1) 250-900. (2) CaixaBank Group. (3) Spanish National Cybersecurity Institute 2018.

(3)

APPENDIX 3: Cybersecurity

(1)

43

Premium brand reputation with ample external recognition

APPENDIX 4: Awards and external recognition

Premium

brand

reputation

Dow Jones

Sustainability Index

Among world’s top

banks in ESG

Most responsible financial

institution & best corporate

governance

Merco

Best Bank in Spain 2020

Best Bank in Western Europe 2020

Global Finance

Excellence in Leadership in

Western Europe 2020

Euromoney

Best Private Bank in Spain

2019

The Banker/PWM

Wide

recognition of

leading IT

infrastructure

Best Private Bank for digital culture and

vision 2020 – Europe

PWM (FT Group)

Best innovation in marketing – Global

Innovation Awards

BAI

Global Winner Project 2019 -

“Analytics & AI” category

EFMA/Accenture

BPI: Premium

brand and

innovation

recognitions#1 Brand 2020 –

Big Banks category

Escolha do Consumidor

#1 Brand 2020 -

Big Banks category

5 estrelas

Best Digital Team 2019

PayTech Digital Awards

Last updated on 6th August 2020.

Most Trusted Bank

Brand in Portugal 2020

Reader’s Digest

Best Consumer Digital Bank in Spain and in

Western Europe 2019

Best Consumer Mobile Banking app in the

World 2019

Global Finance

Excellence Brand 2020

Superbrands

Best Private Bank for

portfolio management

technology 2020 - Europe

PWM (FT Group)

44

Active participation in key initiativesInternational alliances and partnerships in global initiatives

Commitment to ESG risk

assessment in project

financing of over 10 Million US

dollars (2007)

Global and collaborative

initiative of companies

committed to using 100%

renewable energy (2016)

Promotes dialogue with

companies with high levels of

greenhouse emissions (2018).

CaixaBank is an affiliated

member of this United

Nations agency in charge of

promoting responsible

tourism, sustainable and

accessible to all (2019)

Principles that promote

integrity in the green and

social bonds market (2015)

Public commitment to ensure that its

policies promote gender equality (2013)

Promotes

microfinance as a tool

to fight social and

financial exclusion in

Europe through self-

employment and the

creation of

microenterprises

Entity representing savings banks and

retail banking in Europe. There are

different committees with participation

of teams of CaixaBank

Financial Stability Board

initiative that promotes the

dissemination of companies

climate exhibitions (2018).

CaixaBank has chaired the

presidency of the Spanish

Network of the United Nations

Global Compact 2012-2020

Promotes sustainable finance and

the integration of environmental and

social aspects in the business (2018)

Defines the role and responsibilities

of the financial sector to guarantee

a sustainable future (2019)

The pension plans manager,

VidaCaixa (2009), the Group asset

manager, CaixaBank Asset

Management (2016) and BPI Gestao

de Activos (2019), are signatories

Drives progress towards SDGs

by fostering impact investment.

CABK AM holds the presidency

of the Spanish National Advisory

Board (2019)

APPENDIX 5: Alliances and partnerships in global initiatives

Target Gender Equality programme

promoted by the United Nations

Global Compact. An impact initiative

to accelerate the representation and

leadership of women in companies

VidaCaixa is signatory of the

PSI to develop and expand

the innovative risk

management and insurance

solutions that contribute to

environmental, social and

economic sustainability (2020)

45

Join effort is essential to foster ESG and exchange best practicesNational alliances

APPENDIX 5: Alliances and partnerships in global initiatives

Alliance with “La Caixa”

Foundation, the leading

foundation in Spain and the one

of the biggest in the world

Commitment to foster, promote and

spread new CSR ideas (2005)

Founder member, promotes

economic growth linked to a

low-carbon economy (2016)

Member of the Advisory Board for

this initiative that monitors

implementation of the EU’s Agenda

2030 by Spanish companies (2017)

Chair to promote innovation and

sustainability in the agribusiness

industry (2016)

Entity representing savings

banks in Spain. There are

different committees with

CaixaBank team participation.

Entities seeking to ensure that

enough private capital is allocated to

sustainable investments. Assigned to

the European centers network for

the United Nations sustainability

(2019)

Promotes companies commitment

for the society improvement through

responsible actions. CaixaBank is on

the board and in the Advisory

Council (2011)

Promotes the integration of social,

environmental and governance

aspects in business management

(2010)

Defends the CSR and fights

against corruption in

Spanish companies (2019).

Adherent to the National Plan of Financial Education promoted by the Bank

of Spain and the National Market Commission of Securities (CNMV), whose

objective is to improve knowledge Population financial (2010)

Spanish Association of professionals

from CSR. CaixaBank is member of

the Board (2011)

46

55.7%Free float(2)

44,3%

CriteriaCaixa, treasury stock, directors

and shareholders represented in the BoD

59.6%Institutional

International

1.7%Employees

4.6%Institutional

Spain

34.1%Retail

Geographical distribution of

institutional free float(3)

% of total shares owned by institutional investors, Dec-2019

(1) Source: public information as of June 2020 and shareholders’ register book. It does not include changes announced on the 3rd August 2020 (refer to CNMV ORI number 3936).

(2) Calculated as the number of issued shares less treasury stock and shares owned by the members of the Board of Directors and by the shareholders represented in the Board of Directors. It does not include

changes announced on the 3rd August 2020 (refer to CNMV ORI number 3936) .

(3) Percentage calculated on the institutional free float identified at the Shareholder identification elaborated by CMi2i.

21%Rest of

Europe

7%Spain

12%Asia &

RoW

24%US & Canada

17%UK

19%Not identified

46

APPENDIX 6: Shareholder base

Social capital distribution by type of shareholder

Free float(2)

Shareholder base by group(1), in % of share capital as of 30 June 2020

47

Credit ratings facilitate continued market access

CaixaBank long-term ratings

Evolution 2013-2020

2013 2014 2015 2016 2017 2018 2019 2020

Baa3

BBB-BBB

BBB

BBB+

A low A

Baa1

BBB+

+1 notch

+1notch

+1notch

+1notch

2017-2020

Baa2

(2)

(1)

(3)

(4)

Outlook

Stable

Stable

Negative

Stable

CaixaBank ratings by primary debt instrument

As of August 2020

Investment

gradeAaa

Aa1 CB

Aa2

Aa3

A1

A2

A3

Baa1 SP

Baa2

Baa3 SNP

AAA

AA+

AA CB

AA-

A+

A

A-

BBB+ SP

BBB SNP

BBB- T2

AAA

AA+

AA

AA-

A+

A

A- SP

BBB+ SNP

BBB

BBB- T2

AAA CB

AA high

AA

AA low

A high

A SP

A low SNP

BBB high T2

BBB

BBB low

Non-investment

gradeBa1 T2

Ba2

Ba3

B1

BB+

BB AT1

BB-

B+

BB+

BB

BB-

B+

BB high

BB

BB low

B high

(1) As of 17 May 2019. Short-term rating P-2. (2) As of 29 April 2020. Short-term rating A-2. (3) As of 27 March 2020. Short-term rating F2. (4) As of 30 March 2020. Short-term rating R-1 (low).

APPENDIX 7: Ratings

48

Balance sheet and P&L

APPENDIX 8: Financial statements

Balance sheet P&L

(1) In accordance with the Amendments to IFRS 4, the Group decided to apply temporary exemption from applying IFRS 9

to the financial investments of the Group’s insurance firms for all periods that come before 1 January 2021. This date is

currently being reviewed by the European Commission as it awaits its alignment with the entry into force of the new

IFRS 17: Insurance Contracts (expected on 1 January 2023), which will govern the presentation and measurement of

insurance contracts (including technical provisions). Accordingly, these investments are grouped under “Assets under

the insurance business” on the balance sheet. To make the information more readily comparable, the Group has also

grouped together the technical provisions relating to Unit Link and Flexible Investment Annuity (part under

management), which are now reported jointly under ‘Liabilities under the insurance business’.

investors@caixabank.com

+34 93 411 75 03

Av. Diagonal, 621-629 - Barcelona

Pintor Sorolla, 2-4

46002 Valencia

Spain

www.CaixaBank.com