socially awkward: learning to navigate web & social technologies
DESCRIPTION
Presentation delivered at the Cultural Alliance of Southeastern Michigan (CASM) 2010 Annual Meeting on April 21, 2010.TRANSCRIPT
Socially Awkward: Learning to Navigate Web and Social
Technologies
Cultural Alliance of Southeastern Michigan
Annual Meeting • April 21, 2010
Devon M. AkmonDeputy Director, Arab American National Museum
http://www.arabamericanmuseum.org
Social Technologies
“Concentrate on relationships, not the technologies.”
“Social networking sites and virtual worlds are by definition about the facilitation of relationships with technologies.”
Li, Charlene Li and Josh Bernoff. Groundswell: Winning in a World Transformed by Social Technologies. Harvard Business School Press, 2008.
http://www.arabamericanmuseum.org
http://www.arabamericanmuseum.org
Listening – What Are People Saying?
http://www.arabamericanmuseum.org
Join The Conversation
Advertising is not talking, it's shouting. Advertising thrives on repetition. The two main measures are reach (the gross number of individuals screamed at) and frequency (the number of times each person hears the shout).
Social technologies have revved up the word-of-mouth dynamic, increasing the influence of regular people while diluting the value of traditional marketing.
Li, Charlene Li and Josh Bernoff. Groundswell: Winning in a World Transformed by Social Technologies. Harvard Business School Press, 2008.
http://www.arabamericanmuseum.org
Join The Conversation
• Build an audience.
• Emulate celebrity chefs (e.g. be transparent and share information).
• Go behind the scenes.
• Own your bad news.
Fried, Jason and David Heinemeier Hansson. Rework. New York: Crown Business, 2010.
http://www.arabamericanmuseum.org
Participation – Online And In The Museum
Other Tools For Information Dissemination
http://www.arabamericanmuseum.org
http://www.arabamericanmuseum.org
1. Part of the iTunes Store
2. Free content provided by universities, museums, and public media organizations from around the world.
3. Accessible 24 hours per day, 356 days per year.
iTunes U
http://www.arabamericanmuseum.org
1.Manage your local listing on Google
1.Show potential customers coupons, add videos and photos, and even post real-time updates.
1.Review analytics
Google Local Business Center
http://www.arabamericanmuseum.org
http://www.arabamericanmuseum.org
1. AdWords are displayed along with Google search results when someone searches using one of your keywords.
1. A variety of ad formats, including text, image, and video ads.
1. Track ad performance using reports.
Google AdWords
http://www.arabamericanmuseum.org
http://www.arabamericanmuseum.org
1. Custom applications
1. Mobile Website
1. Location-based applications (e.g. Foursquare)
Looking Forward
MobilityBased on the current rate of change and adoption, the mobile web will be bigger than desktop Internet use by 2015. 1
1. Research. The Mobile Internet Report. Morgan Stanley and Co. Incorporated, Dec. 15, 2009. Web. April 17, 2010.
http://www.arabamericanmuseum.org
Looking Forward
Raising new funds.
http://www.arabamericanmuseum.org
Devon AkmonDeputy Director, Arab American National Museum
☎ [email protected]://www.arabamericanmuseum.org
http://www.devonakmon.com
http://www.twitter.com/snugglecore
http://www.linkedin.com/in/devonakmon
http://www.slideshare.net/akmon
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