social welfare services -...

SOCIAL WELFARE SERVICES

Availing of Assistance in Crisis Situation ABOUT THE SERVICE THE CITY Social Welfare and Development Office (CSWDO) provides financial assistance or referrals to individuals and families who are in extremely difficult situations and lack resources to meet emergent needs.

REQUIREMENT(S) - Barangay Certificate of Residency/ Indigency (original) * For Burial Assistance, submit:

- Certified True Copy of Death Certificate - Statement of Account from Funeral Parlor, if necessary - SSS Verification of Membership

* For Medical Assistance, submit:

- Photocopy of Latest Doctor’s Prescription/Unpaid Hospital Bill - Medical Abstract/ Medical Certificate/ Certificate of Confinement with diagnosis

* For Discount in Laboratory Examinations, submit:

- Photocopy of Request for laboratories (e.g. x-ray, CT Scan, etc.)

HOW TO AVAIL OF THE SERVICE

Follow These Steps

Time

Please Approach

Fee/s

(in pesos) 1. Registration

Register your name on the logbook and submit requirements.

2 minutes

GLORIA SIUTE/ GARRY POLICARPIO

Free of Charge

2. Interview and Assessment

A CSWD Staff in-charge will interview you and assesses your needs.

15 minutes

JASTEEN CAUNTOD/

ERNA BOMPAT/ MYLA P. DAWATAN

3. Processing of Financial Assistance

CSWD staff in-charge prepares pertinent documents, ready for processing and informs applicant to follow up release of check at CTO

10 days

ERNA BOMPAT

4. Release of Assistance

Once check is ready, employee in-charge facilitates release of your check at the City Treasurer’s Office

10 minutes

JASTEEN CAUNTOD/ ERNA BOMPAT/

MYLA P. DAWATAN

For more information, please contact: Joy S. Reunir, City Social Welfare and Development Officer Tel. No: (034) 399-3483

Securing a Social Case Summary Report (SCSR) ABOUT THE SERVICE

As one of the requirements in availing medical assistance from other government or non-government hospitals/agencies, the beneficiary/client is required to secure a Social Case Summary Report (SCSR) from the CSWDO.

REQUIREMENT(S)

- Barangay Certificate of Residency claimant stating his/her relationship with the subject for assistance

- Photocopy of Latest Doctor’s Prescription/Unpaid Hospital Bill/Statement of Account of up-coming treatment (e.g. Hemodialysis, Chemotherapy, etc.) /Request for Operation with estimated cost from the attending physician/ Hospital/Request for laboratories (e.g. CT Scan, 2D Echo, etc) - Medical Abstract/ Medical Certificate/ Certificate of Confinement with diagnosis


Follow These Steps

Time

Please Approach

Fee/s

(in pesos)

1. Registration

Register your name on the logbook and submit requirements.

2 minutes GLORIA SIUTE/

GARRY POLICARPIO

Free of Charge

2. Interview and Assessment

Assigned staff will interview you to get pertinent information and assesses your needs. The results of the interview are written on an intake sheet.

You may be required to draw a sketch of your residence for home visits.

1 hour

MYLA P. DAWATAN 3. Home Visit

Home visit follows, if necessary.

½ day

4. Preparation of Social Case Study Report

Assigned staff prepares the SCSR; one copy of the report is printed.

3 days

5. Review and Release of Report

CSWDO Chief approves the report. You are, then, given your copy.

10 minutes

JOY S. REUNIR City Social Welfare

Officer

Availing of Services for Persons With Disability (PWDs) (Issuance of ID Card) ABOUT THE SERVICE Special privileges and discounts are given to bonafide PWDs in the City in accordance with RA 9442. PWDs can avail of the benefits provided he/she must have a Privilege Identification Card. A PWD ID together with the Purchase Booklet should be presented when purchasing medicine and food commodities to avail of discounts. Other benefits provided are the following:

- Benefits Free medical/dental/diagnostic and laboratory fees in all government facilities; - 20% discount in Hotels, Recreation Center and Funeral Parlor; - 20% discount in Theaters, Cinema Houses and Concert Halls, etc.; - 20% discount on Medical and Dental Services ; - Diagnostic and Laboratory fees in Private facilities; - 20% discount in fare for Air, Sea Travel and Public Transportation; - 5 % discount in basic commodities

REQUIREMENT(S)

* 3 pcs. “1X1” ID Pictures * Barangay Certificate of Residency * Medical Certificate/Certificate of Disability


Follow These Steps

Time

Please Approach

Fee/s (in pesos)

1. Registration

Register your name on the logbook& submit requirements.

2 minutes

GLORIA SIUTE/

GARRY POLICARPIO

Free of Charge

2. Fill-up the Application Form

Applicant fills up application form provided by the CSWD office

10 minutes

GLORIA SIUTE/ ARVIE BRILLANTES

3. Submit filled up Application Form with

Required Documents

Applicants submit application form together with the required documents at CSWD Office

5 minutes

4. Assessment and Interview

Implementer conducts interview to assess the needs of the Person with Disability (PWD).

10 minutes

5. Issuance of PWD ID

You will be advised to return for issuance of PWD ID. Upon issuance, you will be provided with available Purchase Booklet

1 day

Availing of Services for Socially Disadvantaged Women/Children

ABOUT THE SERVICE

The City Social Welfare and Development Office (CSWD) answers disadvantage women’s need for the prevention and eradication of exploitation, domestic violence and all forms of abuse against women/children (under RA 7610; Special Protection of Filipino Children Act; RA 9262 Anti Violence Against Women and their Children Act) The program provides services for the following: -Battered women/children -Victim of sexual, physical, psychological, emotional abuse - Victim of involuntary prostitution - Maltreated women/children - Abandoned/neglected

REQUIREMENT(S)( For abandoned/neglected client ) - Barangay Certificate of Residency


Follow These Steps Time Please Approach Fee/s

(in pesos)

1. Registration

Register your name on the logbook 2 minutes GLORIA SIUTE/

GARRY POLICARPIO

2. Submission of requirement

Submit required documents to CSWD Staff in charge 10

minutes RHOZELLE JOYCE LIZA

Free of Charge

3. Interview /Assessment/Counseling

A social worker will interview to get information and determine the needs.

2 hrs. RHOZELLE JOYCE LIZA

4. Family or Institutional Placement for safety/ protection and rehabilitation

A social worker will refer victim to his/her family, relatives or to place her/him to social institution for his/her safety, protection and rehabilitation

Not time bounded RHOZELLE

JOYCE LIZA

REQUIREMENT(S) (For non-case filing victim)

- Medical Certificate - Blotter (Barangay/PNP)



(in pesos)

1. Registration

Register your name on the logbook

2 minutes

GLORIA SIUTE/

GARRY POLICARPIO

2. Interview / Assessment

A social worker will interview victim to get information and determine the needs. (Financial assistance is extended for food, transportation, etc. depending on needs)

1 hr.

RHOZELLE JOYCE LIZA

Free of Charge

3. Referrals

A social worker will refer victim to PNP/Barangay for Blotter Report, CHO for medical examination and psychiatric doctor for Psychiatric evaluation

15 Minutes

4. Counseling

A social worker will conduct counseling to victim.

2 hrs.

5. Institutional Placement for safety/ protection and rehabilitation

A social worker will refer victim to his/her family, relatives or for Institutional Placement for safety, protection and rehabilitation of the client.

Not time bounded

REQUIREMENTS (For case filing victim) - Barangay Certificate of Residency

- Medical Certificate - Blotter (Barangay/PNP) - Birth Certificate - Marriage Certificate (if married)


Follow These Steps

Time

Please Approach

Fee/s

(in pesos)

1. Registration


2 minutes

GLORIA SIUTE/

GARRY POLICARPIO

2. Interview / Assessment

A social worker will interview victim to get information and determine the needs. Financial assistance is extended for food, transportation, medical services and other assistance depending on needs.

1 hr.

RHOZELLE JOYCE LIZA

Free of Charge

3. Referrals

A social worker will refer victim to PNP/Barangay for Blotter Report, CHO for medical examination and psychiatric doctor for Psychiatric evaluation.

15 minutes

4. Counseling

A social worker will conduct counseling to guide and comfort the victim

2 hrs.

5. Filing of Case

A social worker assists victim in the filing of case at Fiscal’s Office

Not time bounded

6. Institutional Placement for safety/protection and rehabilitation

A social worker will refer victim for Institutional Placement for safety, protection and rehabilitation

Not time bounded

7. Court Hearing

A social worker assists victim in his/her court hearing Not time bounded

Availing of Services for Children in Conflict with the Law

ABOUT THE SERVICE

CHILDREN IN CONFLICT WITH THE LAW (CICL) are those who are 18 years and below and are either currently detained pending trial, on bail, release on recognizance undergoing diversion on suspended sentence or serving after conviction.

REQUIREMENT(S)

Birth Certificate of CICL, authenticated by NSO


Follow These Steps

Time

Please Approach

Fee/s

(in pesos)

1. Registration


2 minutes

GLORIA SIUTE/

GARRY POLICARPIO

2. Submission of requirements

Client submit requirements to CSWD Office

10 minutes

EMMA VARGAS

Free of Charge

3. Client Assessment /Interview

A social worker will assess and interview client to determine the need/problem

1 hr.

4. Counseling

Client to undergo counseling at CSWD Office

2hrs.

5. Court related services

CSWD personnel assist client during court hearing

1 day

6. Medical/psychological evaluation/treatment of minor

Refer client to undergo medical & psychological examination, if necessary

1 hr.

7. Provision of Temporary shelter/rehabilitation of minor, if necessary

1 day

8. Home visit

CSWD personnel conduct home visit , interview family for case study preparation

1day

9. Diversion/Intervention Program

Prepare referral for diversion/intervention program

1 day

Availing of Services for Solo Parent ABOUT THE SERVICE

This service aims to develop a comprehensive package of social development and welfare services for solo parents and their children carried out by the DSWD as the lead agency, various government agencies including other related NGOs. The following benefits and privileges to solo parents and their children under Republic Act 8972 or the Solo Parent’s Welfare Act are as follows:

a. Livelihood Services d. Employment-Related Benefits b. Psychological Services e. Health Services c. Educational Assistance f. Housing Services

A solo parent should have these qualifications:

- A woman who gives birth as a result of rape and other crimes against chastity even without a final conviction of the offended.

Provided that the mother keeps and raises the child. - Parent left solo or alone with the responsibility of parenthood due to death of spouse. - Parent left solo or alone with the responsibility of parenthood while the spouse is detained or is serving sentence for a criminal

conviction for at least one (1) year. - Parents left solo or alone with the responsibility of parenthood due to physical and/or mental incapacity of spouse as certified

by a public medical practitioner. - Parent left solo or alone with the responsibility of parenthood due to legal separation or de facto separation from spouse for at

least one (1) year, as long as he/she is entrusted with the custody of the children. - Parent left solo or alone with the responsibility of parenthood due to declaration of nullity or annulment of marriage as declared

by a court or by a church as long as he/she is entrusted with the custody of the children. - Parent left solo or alone with the responsibility of parenthood due to abandonment of spouse for at least (1) year. - Unmarried father/mother who has preferred to keep and rear his/her child/children instead of having others to care for them or

give them up to a welfare institution. - Any other person who solely provides parental care/support to a child or children. - Any family member who assumes the responsibility of head of the family as a result of the death, abandonment,

disappearance, or prolonged absence of the parents or solo parent.

REQUIREMENTS: - Barangay Certificate of Residency/Solo Parent Status (establish source of living –for unemployed) - Death Certificate - Declaration of Nullity/Annulment of Marriage - Income Tax Return (ITR) –for employed - 2pcs 1x1 picture



(in pesos) 1. Registration


2 mins.

GLORIA SIUTE/ GARRY

POLICARPIO

2. Application/Intake interview with supported documents

Submit requirements to CSWD Office or to personnel in charge

30 mins.

RHOZELLE JOYCE LIZA

Free of Charge

3. Assessment

The Social Worker interviews or schedule an interview to establish his/her eligibility, validate information to come up with a diagnostic assessment.

1 hr.

4. Issuance of SP ID card

SP ID card duly signed by the social worker and the City Mayor after filling of application.

within 30

days

5. Application for benefit from agency/organization

The solo parent shall undergo the required qualifying processes in availing benefits from agency/organization.

If required, a referral letter shall be forwarded by a social worker to the agency/organization.

6. Monitoring

Social worker will ensure the progress of each case, changes in the status and family situation such as marriage, shall be considered and will lead to the termination of the benefits.

Once a year

RHOZELLE JOYCE LIZA

7. Termination of benefits

The solo parent shall inform the social worker of his/her intention to withdraw the availment of the services/assistance.

Availing of Senior Citizen ID Card ABOUT THE SERVICE Under RA 9257, a Senior Citizen shall avail of the various benefits and privileges provided he/she must have a Senior Citizen Identification Card. A Senior Citizen ID Card together with a purchase Booklet should be presented when purchasing medicine, food commodities and other items to avail of discounts. These benefits are the following:

Free medical/dental/diagnostic and laboratory fess in all government facilities

20% discount in Hotels, Recreation Center and Funeral Parlor

20 % discount in Basic Commodities

20% discount in Theaters, Cinema Houses and Concert Halls, etc.

20% discount on Medical and Dental Services, Diagnostic and Laboratory fees in Private facilities

20% discount in fare for Air, Sea Travel and Public Transportation


Follow These Steps

Time

Please Approach

Fee/s (in pesos)

1. Registration


2 minutes GLORIA SIUTE/

GARRY POLICARPIO

Free of Charge

2. Get and fill-up the Application Form /

Requirements

Applicant fills up application form provided by CSWD Office.

10 minutes

GLORIA SIUTE

3. Assessment of Submitted Documents

CSWD Staff-in charge assesses the applicant / application form together with the required documents

10 minutes

4. Issuance of OSCA ID/Booklets

Applicant returns to CSWD office to get his/her OSCA ID/Booklets

1 day

Availing of Services for Disaster Victims ABOUT THE SERVICE THE CITY SOCIAL Welfare and Development Office (CSWDO) pro-actively provides assistance to individual and families who are victims of natural or man-made calamities such as typhoons, floods, fire and etc. The program provides services for the following: - Provision of relief assistance - Provision of financial/housing materials for the restoration of damaged/destroyed houses

- Counseling/stress debriefing for individuals and families who have been emotionally and psychologically affected by the disaster - Food for work

The Office also facilitates the provision of financial assistance from national government offices (e.g. Department of Social Welfare and Development, Office of Defense) and other agencies to victims.

REQUIREMENT(S)

Barangay or Police Blotter or Certification from the Bureau of Fire Protection

Barangay Certification of Residency

Picture of Incidence


Follow These Steps

Time

Please

Approach

Fee/s (in pesos)


Submit requirements to CSWD Office.

10 minutes

MYLA DAWATAN

Free of Charge

2. Validation/assessment of documents

CSWDO staff shall validate / assess submitted requirements.

20 minutes

3. Processing of financial assistance

If found eligible for assistance, financial assistance will be prepared and processed Applicant is advised to follow up his/her check at City Treasurer’s Office.

10 days

4. Release of financial assistance

If check is ready, CSWDO staff facilitates its release to client / beneficiary.

10 minutes

Securing a Certificate of Indigency ABOUT THE SERVICE A CERTIFICATE OF INDIGENCY is required to access free services from government hospitals / institutions ; scholarship program in GO’s ; other agency such as Local Civil Registrar’s Office (LCR) for exemption of filing fee under R.A 9255-correction of Live Birth Certificate; Public Attorney’s Office (PAO)/ Department of Justice (DOJ) for exemption from docket fees, transcript of stenographic notes, other court fees and free legal assistance to indigents.

REQUIREMENT(S)

Barangay Certification of Indigency

Pantawid ID card or NHTS Household No.


Follow These Steps

Time

Please Approach

Fee/s (in pesos)

1. Registration

Write your name and the purpose of the visit on a client logbook.

2 minutes

GLORIA SIUTE/ GARRY POLICARPIO

Free of Charge

2. Interview

You will be interviewed by CSWDO personnel to get pertinent information. The results of the interview are written on an intake sheet. You may be required to draw a sketch of your residence for home visits.

30 minutes

RHOZELLE JOYCE LIZA

( in absence of in-charge you

may approach any of the following staff: Myla

Dawatan/, Emma Vargas )

3. Home Visit

Home visit follows, if necessary.

1 day

4. Preparation of Certificate

CSWDO staff prepares 2 copies of the Certificate of Indigency.

1 day

5. Approval and Release of Certificate

CSWDO Chief approves the certificate. You are then, given your copy.

1 day

JOY S. REUNIR City Social Welfare Officer

Securing a Membership with Pag-asa Youth Association of the Philippines (PYAP) ABOUT THE SERVICE A comprehensive package of services for the out-of-school and other disadvantaged youth who are 15-24 years old and single. It promotes the total development of the youth to become self-reliant, economically productive and socially responsible citizens. Service coverage are the following:

Immersion Outreach Program

Government Internship Program

Capability Building Project

Trainings and Seminars

QUALIFICATION (WHO MAY AVAIL):

15 – 24 years old, single

Either out-of-school youth, in-school youth or disadvantaged youth (exploited, abused or with disabilities)


Follow These Steps

Time

Please Approach

Fee/s (in pesos)

1. Secure copy of membership form /

roaster form

Request for a copy of membership form / roster form and fill up required information

10 minutes

ARMIE DE LA CRUZ Youth Service

Provider Free of Charge

2. Submit filled-up application form

Submit filled-up application form to employee in-charge together with requirements Your name will then be entered into the roster of membership You will be referred to respective PYAP - barangay level and will undergo an orientation as scheduled.

10 minutes

Securing Services for Pre-Marriage Counseling (PMC) ABOUT THE SERVICE A half day orientation for couples applying for marriage license has been instituted and designed to provide pre-marriage couples with a realistic overview of what marriage is all about. Presidential Decree 965, issued on July 20, 1976 requires all applicants for marriage license who need parental advise (aged 21-25) shall attach a certificate of PMC to their applications for marriage license.


Follow These Steps

Time

Please Approach

Fee/s (in pesos)

1. Registration

Applicant fills-up application form and Pre Marriage Counseling (PMC) questionnaire.

20 minutes

GARRY POLICARPIO Free of Charge

2. Seminar / Orientation Proper

Would be couple will receive information and counseling on Marriage and Relationship, Responsible Parenthood and Home Management.

2 hrs.

RHOZELLE JOYCE LIZA

JOAN DEMETILLO

3. Preparation and Issuance of

Certificate

Applicant get certificate issued by CSWD Personnel for attending the seminar.

10 minutes

GARRY POLICARPIO

Securing a Phil-Health Membership

ABOUT THE SERVICE

Indigent Program or “Medicare Para sa Masa” refers to the Indigent Sector Component of National Health Insurance Program (NHIP). It is the tool by which the State envisions to provide Medicare privileges to the indigent population, as a supplement to its Medicare Program for the employees and individually paying sectors. Individual who wants to be a member shall have the following qualification: He/she must be Indigent, No SSS/GSIS, No pension and Sickly/Disabled

REQUIREMENTS: 1. Member

a) Birth Certificate or Baptismal Certificate

2. Dependents a) Marriage Certificate - if wife is hospitalized b) Birth or Baptismal Certificate - if child is hospitalized c) Birth or Baptismal Certificate - if parents of member ages

60 and above is hospitalized



(in pesos)

1. Registration


2 minutes

GLORIA SIUTE/

GARRY POLICARPIO


Applicant submit requirements to CSWD personnel in charge

10 minutes

PHOEBUS PELAYO

Free of Charge

3. Fill-up Family Data Form

Applicant fill-up Family Data Form provided by CSWD Staff -in charge

15 minutes

4. Assess/validate Family Data Profile

CSWD Staff- in charge assess/validate family data profile of applicant

20 minutes

5. Endorsement of applicant’s family data form

CSWD staff endorses applicant documents to Phil-health Bacolod for processing and issuance of ID

1 day

6. Wait for Issuance of PHIL-Health ID Card

Applicant waits for his/her Phil-health ID Card issued by Phil-health Bacolod for the time allotted. (Phil-Health card is usually available after 2 months)

7. Release of PHIL-Health ID Card

Once ID card is available, applicant may claim it the CSWD Office.

10 minutes