social surrey | adam lake and rik jackson | may 2015
Upload: department-for-communities-and-local-government-local-digital-campaign
Post on 20-Jul-2015
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TRANSCRIPT
WELCOME TO SURREY
• Population of 1,132,500
• www.surreycc.gov.uk
• 7,232,491 visits in 2014
• 7,093 pages
• SOCITM Web Award
WHERE WE STARTED
• Started with Flickr, YouTube, Twitter and
Facebook.
• Created Surrey County Council presences.
• Lack of ownership.
• No public engagement.
THIS RESULTED IN
• Staff working on their own.
• No consistent approach.
• Lack of internal networking.
WHAT WE STARTED DOING
• Breaking down barriers
• Encouraging people - resources
• Networking
• Meeting with services
• Training and support
• Identifying audience and service needs
• Audit
• SCC Website - embedding widgets and web pages
AND NOW…
• Better understanding
• Guidance docs/e-learning
• Self-sufficient/confident
• Understand audience/platforms
• Networking - help each other (Surrey Matters)
• Facebook grouping (pages)
• Yammer and Web Workshop Sessions
WHAT’S NEXT
• Opening up of Web 2.0 access
• Improved network based support
• Better analytics and KPI’s
• Zendesk
THANKS FOR LISTENINGANY QUESTIONS?
• Email -
• Phone -
0208 541 8788