social media? of course! but how? - kid parent power 2012
TRANSCRIPT
Kid Parent PowerOrlando – March 26, 2012
Joi PodgornyDirector, Community Engagement
Animal Jam, Smart Bomb Interactive
SOCIAL MEDIA?Of Course!!
But Which One?
Who is this “Joi” character?
• Online Community Vet for over a decade
– Actuary turn Chat Monitor
• Kids Media aficionado (aka “expert”)
– Worked on dozens of brands and properties
• Remote teams champion
• Project Management, Productivity & Efficiency nerd
• International travel junkie
[email protected]: joipodgorny
Twitter: @joipodhttp://joipodgorny.com
Who is this “Joi” character?
• I am a professional Community Manager
• I believe that Communities are:- Helpful through the tough
times- GMTA, but
Arguments/Disagreements are healthy
- Collaborative, tide that raises all the boats
• My goal in talks is to get the room talking to each other
[email protected]: joipodgorny
Twitter: @joipodhttp://joipodgorny.com
Let’s try to help you
figure out…
• Who your Target Audience(s) are• Which Social Media Channels
are right for your brand• What is your best use of each
channel• What are issues you need to think
about when using each channel
Who is your target
audience?
Personas Exercise• Personas are fictional characters
created to represent the different user types within a targeted demographic, attitude and/or behavior set that might use a site, brand or product in a similar way.
Who is your target
audience?• Who is your average customer? What are their
habits?• Who do you picture using/interacting with your
brand? Multiple kinds of customers?• How often are they seeking or needing your
online offerings?• Have you don’t this exercise before? Yes – how
can you enhance/tweak?
KIDSThings to consider:- Which Gender/Age groups interact with the brand. All boys or girls? Both? All ages or mixtures?- What ways are they interacting and playing with your brand?- Do kids in different geographic markets interact with your brand differently (US/Europe/Asia)? How so?
PARENTS/GRANDPARENTS- Do you see your parent audience as primary or secondary?
- Are they playing/interacting with your brand with your kids? Is their experience different? How so? - What are their needs and how are they different than your kid audience needs?
PARENTS/GRANDPARENTS- Education and Safety are important areas to fall back on when
you need filler content with this audience.- Parents are an interesting demo, because there are so many generations to consider.- Each generation may interact with your brand online in a different way, so it’s important to consider it as a factor
PARENTS/GRANDPARENTS
-This demo has more access than children but they can not only access different channels, they may use different devices on each channel
- Do they need to be able to purchase things on every channel? -Think about how accessible you want and need your content to be – reports are a great idea, but will your parents really use them? Is the availability of said reports more powerful of a point than them actually using them?
BUSINESS/B2BAdvertising Messaging – Banners, partnerships, sponsorships,
revenue shares, affiliate programsContests – easier to partner, big legal considerations, i.e. skill based testsLicensing/ Product Sales – selling products online? Build your own or join another site? Partner with other sites?Different Markets – locals will know their audiences, trends, nuances best
What are yourGoooooooals?
- Are you looking for new users?- Enagaging with existing?- Opening up new demos?- Getting research?- Offering new/exclusive features?
ContentFINALLY! Right?
While it’s super easy to think about what you want to say to your customers, I like to start how we did thinking about who they are and why we are talking to them, first, as I think
Since the “what” is so easy, good to start out of the comfort zone.
ContentThings to consider:•New Content•Events•Push Marketing messages or more Conversational with your audience•Sharing – allow audience to comment? Moderated or not?
ContentThings to consider:•Length – actual characters, told all at once or over time•Multi-channel – same brand story/messaging on each site? Or Different experience/content in each place? Mixture? How so?•Frequency
So…
which do
you choose?
Different people are drawn to different networks.
To make it more complicated, one person can be in a multitude of different SM moods at any given moment.
Traditional…
I know – Facebook is traditional? Seriously? But in SM 5 years is an eternity.
Things to consider:•General audience/Parent Permission• Most not ok for under 13 – even tho they
are one of the higher populations in there•Make sure your verbiage is appropriate•Use of APIs – SSO, wallet tie-ins•Analytics baked in•Welcome and Info page considerations•Requiring a “like” to see content•How much do you show – content/somments
Existing CommunitiesExamples:
- Bloggers- Parents-Fan sites- Industry Vertical sites
- toys, cartoons, gaming, design, education
Things to consider:-How to support/celebrate them – backgrounds, call outs, special badges, prizes -Many have the under 13 restrictions, so need to involve parents in many cases
Video
Examples:- Mass markets – Youtube, Vimeo- Kid-specific – Kidsbop, KidZui
Things to donsider:- Nice to host on them and not your own site- Most not ok for under 13 – even tho they are one of the higher populations in there- Parent permission- Partnering with other sites
Microblogging
Examples: Twitter, Tumblr, Linkedin
Things to consider:- Retweet policies- Customer Complaints- DMs or Public replies- Will you participate in Twitter habits like FFs or Hashtags?
Location Based
Examples: Foursquare, Yelp, Gowalla
Things to Consider:- Events- Discounts- Mayorships- Partnerships- Badges
Picture Sharing sites
Examples:- flickr, picasa, photbucket, - Pinterest - Hot new SM platform
Things to Consider:- Highlight approved brand images for use for fan sites, etc- Hold contests using themes- Evoking a brand feeling/emotion- Find new customers, Re-engage older
Kid Sites Examples: Kidzui, Everloop, Whyville
Things to Consider:- Huge tie-ins possible- Lower numbers but highly engaged audiences- Higher saturation
Game Aggregators
Examples: Mniclip, Addicting Game, Spil
Things to Consider:- High audience, lower conversion- Depending on the brand – potentially great exposure- Great for setting up a minigame with links/promotion back to main/other sites- Be sure to consider the cost associated with minigame production
What elsedo you need to consider?
TIMEMONEY
FEATURES
You can’t expect to have 100% of all 3
• Project points– Timelines/
Schedules– Frequency–Milestones– Reporting/
Analytics
What else?
• Budgets– Production costs• Badges• Welcome Pages• Minigames
– Partnership/Affiliate expenses
– Sentiment Analysis toolsets
What else?
• Staff to Manage– Project Managers–Writers– Public Relations–Marketing– Customer Service– SM Manager– Community mgmt
What else?
• Legal– COPPA– Privacy– Contests/
Sweepstakes– International
What else?