social media monitoring - cory hartlen
DESCRIPTION
Cory Hartlen's presentation slides from the Exploring Social Media Business Summit, May 18, 2011 - Toledo, Ohio.TRANSCRIPT
Presented by @CoryHartlenProduct Marketing @radian6
Social Media Listening and Beyond
| THE FIVE C’S OF SOCIAL MARKETING
The New Framework:
The 5 C’s
| CONTENT
Content Is King!
| COMMUNITY
Community
|CONVERSATION
Conversation
|COLLABORATION
Collaboration
|CONNECTIONS
Connections
Getting a Foothold in Social Media. A Get-Started Guide For Businesses
You’ve heard the buzz.
1. Get Educated.
2. Listen.
3. Find Your Personality.
4. Define Success.
5. Participate.
6. Measure, Measure, Measure.
| YOU’VE HEARD THE BUZZ.
1. Get Educated.
Books
Blogs
Web Sites
| YOU’VE HEARD THE BUZZ.
2. Listen. Brand, Competition, Industry
How to get started: Freebies
NetVibes • Google Alerts • Twitter SearchTechnorati • Social Mention • Backtype.comBoardTracker and BoardReader • Paid Solutions
| YOU’VE HEARD THE BUZZ.
| YOU’VE HEARD THE BUZZ.
Complaints Ideas Memes
Influencers
Campaign
Crisis Competition Crowds
Needs
Compliments
3. Find Your Personality.Social media will not succeed unless the people behind it are excited about doing it.
| YOU’VE HEARD THE BUZZ.
4. Define Success. Are you hitting the mark?
You have to know what you want out of this game. Write it down, and tie each goal back to your larger business picture
• Increased Brand Awareness• More Site Traffic• Increase Product Sales• Reduce Customer Support Costs
| YOU’VE HEARD THE BUZZ.
5. Participate.
You have to be part of the conversation, and that means understanding and embracing the culture of social media.
| YOU’VE HEARD THE BUZZ.
6. Measure, Measure, Measure.
Focus on ways to measure the effects that the relationships you build have on your business.
| YOU’VE HEARD THE BUZZ.
| SOCIAL MEDIA PLANNING GRID
17
Listen
Measure
Engage
Your Clients Brand
Your Clients Competitors
Your Clients Industry
1 2 3
4 5 6
7 8 9
| AVOID THE SILO’S
Marketing PR Regulatory Intel Cust. Serv.
Blogs Forums Facebook Twitter YouTube
| COMMUNITY MODEL
Marketing PR Regulatory Intel Cust. Serv.
Blogs Forums Facebook Twitter YouTube
Community Team
| ADVANCED COMMUNITY MODEL
Marketing PR Regulatory Intel Cust. Serv.
Blogs Forums Facebook Twitter YouTube
Community Team
Listening at the point of need• Project Management• Lead Generation• Employee Recruitment • Reduce CS Costs•ROI Through Web Analytics
Cirque Du Soleil
| ROI CASE STUDIES
Increase Community Blogger outreach
Offer Community Specialized Price Point
Cirque Du Soleil
| ROI CASE STUDIES
Project Management
Reduce Customer Service Costs
Lead Generation
Employee Recruitment
Listen at the Point of Need:
| LISTEN AT THE POINT OF NEED
Revenue generating conversion points
Measure Visits, Conversions and Leads
#V+#C+#L=X
{(X-C)/C}*100%=ROI
ROI Through Web Analytics
| ROI THROUGH WEB ANALYTICS
Presented by @CoryHartlenProduct Marketer @radian6
Radian6.com
Questions?