social media in the travel industry and at travel and transport
DESCRIPTION
Social Media in the travel industry and how we are making use of it at Travel and Transport.TRANSCRIPT
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Social Media in the
Travel Industry
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Social +
Mobile
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How Do People Use Social Media?
Share information & ideas
Advice & recommendations
Share photos & video
News & information
Communicate with people & brands
Complain! (and praise)
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How Do Companies Use Social Media?
Thought leader: Share ideas
Share photos & video
News & information source
Resolve issues / customer service
Marketing & promotion
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Handle140 CharactersRT=Retweet@ReplyDirect Message#Hashtag
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Listening
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@TandTNews@TandTAlerts
/travelandtransport