social media & high-end shopping malls
DESCRIPTION
A look at how high-end shopping centers use social media and set themselves apart from the rest.TRANSCRIPT
Comparative audit for high-end fashion malls
how to become more than a shopping center
•Profile: Evaluate the audience and how they represent themselves in their online community.
• Authenticity: Create a strategy that allows the users the opportunity to present themselves the way they want.
• Balance: Incorporate methods within the strategy to promote your business.
• Engagement: Create media that meets your audiences goals while meeting your social media goals as well
Key Points
The Bravern WA 18
Crystals at CityCenter NV 38
The Grove CA 47
Columbus Circle NY 49
The Shops at North Bridge IL 50
Americana Manhasset NY 67
The Mall at Millenia FL 146
South Coast Plaza CA 250
The Bellevue Collection WA 250
Store Location # of Stores
The Stores
0
7500
15000
22500
30000
TB BC AM Grove ColCir SCP NB MM Crystals
1943 1694
9089
26447
1532
7759
40962459
1531
The B
rave
rnBe
llevu
e Coll
ectio
n
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
Number of Facebook Likes
0
7500
15000
22500
30000
TB BC AM Grove ColCir SCP NB MM Crystals
Number of Facebook Likes
Impressive, but the actual FBinteraction is a fraction of that.
1943 1694
9089
26447
1532
7759
40962459
1531
The B
rave
rnBe
llevu
e Coll
ectio
n
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
0
5000
10000
15000
20000
TB BC AM Grove ColCir SCP NB MM Crystals
Number of Twitter Followers
29371586
285
17285
597 9361557
6661731
The B
rave
rnBe
llevu
e Coll
ectio
n
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
0
5000
10000
15000
20000
TB BC AM Grove ColCir SCP NB MM Crystals
Number of Twitter Followers
Following: 309Tweets: 5,133
Following: 2,634Tweets: 3,958
29371586
285
17285
597 9361557
6661731
The B
rave
rnBe
llevu
e Coll
ectio
n
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
0
750
1500
2250
3000
TB BC AM Grove ColCir SCP NB MM Crystals
Number of Twitter mentions/retweets
185 107 23
1332
40 116 43 32201
390
135 8
2219
18474
13337
435
*within the past 90 days
The B
rave
rnBe
llevu
e Coll
ectio
n
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
0
15
30
45
60
TB BC AM Grove ColCir SCP NB MM Crystals
Klout ScoresTh
e Bra
vern
Belle
vue C
ollec
tion
America
na M
anha
sset
The G
rove
Columbu
s Circ
leSo
uth
Coast
Plaza
Nor
th B
ridge
Mall
at M
illenia
Crysta
ls City
cent
er
5045
21
39 4042 42
60
40
The Bellevue Collection The Grove LA
I love The Grove:A site dedicated to those who love The Grove: Visit the photobooth with guest stylists and photographers. Upload your photo. Get the most likes and win $250 gift card. Top picks appear in ads.
App: One-Touch Concierge
How some are standing out
Americana Manhasset:A tumblr layout filled with fashion insight. A blog that fashionista’s would follow and share what they found.
• More “likes” does not equal more engagement
• Majority of content: event updates, photo’s, shopping info
• Unique blogs and extras make the Shopping Center stand out
• Interesting/Sharable content matters
• They are all using social media as another form of email.
Summary
“The more you can help your audience look good to their audience, the more likely they are to engage with you.”
-Neicole Crepeau Coherent Social Media